Everything was super. Quick and efficient.
Shirlie W
Customer Reviews for Kidwell Auto Parts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean Attendant helped me right away Told him about check engine light. Turned uhaul in to 12 mile closer location cause I knew people who worked there. Instead of Parsons turned in to Thomas location. Would have to walk 15 miles up 3 mountains if returned in parsons. They were ok with me dropping off there.
Lisa CGreat service,nice people to deal with
DAVID GI was having trouble getting the hitch unhooked from my vehicle, and another customer assisted me. At the time there were three people behind the counter, but none of them offered assistance. Thankful for good neighbors. The only positive was the convenient location.
Charles HThey took forever to get us checked in, even though we had done everything online. Then they charged us for insurance that we didn’t need, nor want. Once it was on the truck, the cables were broke and needed replaced. It was a mess. The Kidwells location in Davis is much more organized and helpful.
WENDYMARIE GNothing
DONNIE DI was disappointed that I had to drive an hour and 15 minutes one way to pickup my Uhaul and was only notified 1 day before my pickup. I was told at this location that if I’m able to return the Uhaul, in New Bern, early I would be be reimbursed for the days not used.
BRYAN MThe people at Kidwel Auto in Parsons WV were terrible to deal with and rude. They have no business being a uhaul rental location.
Brandon REveryone was very friendly and the only problem was the website gave the woman some trouble
CHARLES WExtremely nice and polite. Easy going pick up and above average customer service
Chelsea GGreat customer service, friendly and knowledgeable.
gary nSuggest closer inspection of vehicles before renting.
Rodger WHave more clean trucks available. Needed a 26ft and they told me to drive to Thomas or Elkins to get one. Had to use a 20ft, that’s the biggest truck they had available. The bad part is no one tells you they don’t have it until the last minute. Also they wouldn’t buy boxes back unless you saved the receipt, which they don’t tell you that until it’s too late! Sucks!
Graham CDon't rent a truck with bald tires!
JACK MNo hassle drop off. Convenient hours. Very helpful.
Tammy Dfind out what went wrong with the internet, it was going to charge me over $600.00 to much. I will never use the internet again, Than goodness you have good people in Parsons.
Frank DStaff was friendly and helpful.
Craig I