Customer Reviews for Kidwell Auto Parts Inc
(U-Haul Neighborhood Dealer)

39 reviews

413 1st St   Parsons, WV 26287

(304) 478-3404

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(304) 478-3404

413 1st St
Parsons, WV 26287

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was super. Quick and efficient.

Shirlie White 
Rating:
5.0

Clean Attendant helped me right away Told him about check engine light. Turned uhaul in to 12 mile closer location cause I knew people who worked there. Instead of Parsons turned in to Thomas location. Would have to walk 15 miles up 3 mountains if returned in parsons. They were ok with me dropping off there.

Lisa Collins 
Rating:
5.0

Great service,nice people to deal with

DAVID GILL 
Rating:
3.0

I was having trouble getting the hitch unhooked from my vehicle, and another customer assisted me. At the time there were three people behind the counter, but none of them offered assistance. Thankful for good neighbors. The only positive was the convenient location.

Charles Haynes 
Rating:
2.0

They took forever to get us checked in, even though we had done everything online. Then they charged us for insurance that we didn’t need, nor want. Once it was on the truck, the cables were broke and needed replaced. It was a mess. The Kidwells location in Davis is much more organized and helpful.

WENDYMARIE GIDLEY 
Rating:
5.0

Nothing

DONNIE DOTSON 
Rating:
5.0

Customer did not leave a comment.

JERRY MARSH 
Rating:
5.0

Customer did not leave a comment.

Jerry Fraley 
Rating:
5.0

Customer did not leave a comment.

DAVE GIDLEY 
Rating:
5.0

I was disappointed that I had to drive an hour and 15 minutes one way to pickup my Uhaul and was only notified 1 day before my pickup. I was told at this location that if I’m able to return the Uhaul, in New Bern, early I would be be reimbursed for the days not used.

BRYAN MARK GRANISH 
Rating:
1.0

The people at Kidwel Auto in Parsons WV were terrible to deal with and rude. They have no business being a uhaul rental location.

Brandon Rowan 
Rating:
5.0

Customer did not leave a comment.

Marvin Bohon 
Rating:
5.0

Customer did not leave a comment.

Jason Bisnette 
Rating:
4.0

Customer did not leave a comment.

Mary Ellen Brown 
Rating:
5.0

Customer did not leave a comment.

diana kesecker 
Rating:
5.0

Customer did not leave a comment.

MARY SAGACE 
Rating:
3.0

Customer did not leave a comment.

Carol Kimble 
Rating:
4.0

Customer did not leave a comment.

richard lemons 
Rating:
5.0

Everyone was very friendly and the only problem was the website gave the woman some trouble

CHARLES WILLIAMS 
Rating:
5.0

Extremely nice and polite. Easy going pick up and above average customer service

Chelsea Gibson 
Rating:
5.0

Customer did not leave a comment.

MERLE DITCH 
Rating:
5.0

Customer did not leave a comment.

Jerry Kelley 
Rating:
5.0

Great customer service, friendly and knowledgeable.

gary nedrow 
Rating:
4.0

Suggest closer inspection of vehicles before renting.

Rodger Ware 
Rating:
5.0

Customer did not leave a comment.

Meredith Everson 
Rating:
5.0

Customer did not leave a comment.

Roger Murphy 
Rating:
4.0

Customer did not leave a comment.

Mary Kibler 
Rating:
2.0

Have more clean trucks available. Needed a 26ft and they told me to drive to Thomas or Elkins to get one. Had to use a 20ft, that’s the biggest truck they had available. The bad part is no one tells you they don’t have it until the last minute. Also they wouldn’t buy boxes back unless you saved the receipt, which they don’t tell you that until it’s too late! Sucks!

Graham Curry 
Rating:
5.0

Customer did not leave a comment.

Jerry Kelley 
Rating:
4.0

Customer did not leave a comment.

HAYWORD PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

ALAN TOMSON 
Rating:
5.0

Customer did not leave a comment.

Darrell Landry 
Rating:
4.0

Don't rent a truck with bald tires!

JACK MCGUIGAN 
Rating:
5.0

No hassle drop off. Convenient hours. Very helpful.

Tammy Davis 
Rating:
4.0

Customer did not leave a comment.

ray foster 
Rating:
5.0

Customer did not leave a comment.

John Farrell 
Rating:
5.0

Customer did not leave a comment.

William Clark 
Rating:
5.0

find out what went wrong with the internet, it was going to charge me over $600.00 to much. I will never use the internet again, Than goodness you have good people in Parsons.

Frank Dotson 
Rating:
4.0

Staff was friendly and helpful.

Craig Irons 
No reviews have been submitted for this location.

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