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Customer Reviews for Kevins Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not really!!! Just keep up the excellent work!!
MILDRED RNo tap pay
ASHLEY HBetter parking for the trucks would be greatly appreciated. We had to drive on the curb just to get the truck parked legally.
Miracle SNothing They are friendly fast & on your way 👍
KARYN HThe pickup was good first time renting a uhaul was asking a lot of question and all of my question was answered called an online representative to see how many miles I went she said 79 miles, I was told at the uhaul facility that I’m paying for 100 miles and whatever I don’t use get refund the call representative argued with me about the information I was told when picking up the uhaul afterall the service I paid for was very misleading.
TYREN LReally great customer service.
WILLIAM CFriendly customer service. They take pride in helping you with whatever you're in need for that day of rental to make it easier for you. The Gentleman their is great person . Thank you for being there.
ZYAD HCall me three times asking when I'd be there with the trailer because he had somebody he wanted to rent it to. Was pushy about it and I was only on day two of my rental. Then called me on Saturday and then trying to apply way kinda insulted me. I will never do business with Kevin's auto in Illinois again.
JUSTI BMy experience was excellent. The customer service was exceptional. I will refer people to this location and I will use them again if needed.
CECILIA AThey are the greatest from my experience with them
Tyreese MFastest pickup I’ve had!
Grant GQuick and easy to pick up even when they are closed, only had an issue with the mobile app not loading the information at drop off but other than that it was perfect.
Elida AThe agent delete my online intown order and changed to an one-way,trip,. He told me that since my was not on state, he seeded to cancel my rental and do it. IMy bill went from 30.00 to 160.00. What a ripoff. I had the trailer for one day and returned to location where received and to the same person.
Frank GUpset about going over miles!!
Mike NI rented the 6 x 12 trailer. The gate is only 4 ft wide. Kevin accommodated me with another trailer. The width of the gate should be better noted.
John WEveryone was very helpful and provided accurate information.
Claudia SThe extra charges were out of hand . I did call n apologized for leaving da interior light on. I turned it on to make sure I left it clean n how I got it. But I feel I was over charged for something I apologized for so I wouldn't recommend U-HAUL to no one PERIOD.
Jose PI was told the after hours fee would be waved. $20 charge. I would have dropped it off in the morning then Not cool
Paul PKevin the owner is a scammer.. I rented a 15ft truck that had to be swept out before I was able to use it. The son Kevin Jr did sweep it out for us, and we swept it out after we were done as well, but they still charged us $25 for cleaning.. also unable to do the 'app' checkout after hours .so they charged me another $20 dollars for late return although it was returned on time.. I made a point to look into cameras when returned truck and point out I was on time and yet he still charged me because I wasn't able to do lot on app.. he said not his problem call corporate.. everything I brought up he said call corporate.. I am not the first to give this guy a bad review.. there are many UHaul in the area.. do not use him!
george dThe guy refused to give me my deposit back. He cursed at me and was really disrespectful! I would really suggest for people to not rent anything from this location!!
Caroline RNothing,well done.
William SKevin was nice and cordial. Very easy to deal with. Thanks Kevin!
Juan RGood customer service 👍🏽
RENEE HNone...very professional
Alex CMr Kevin is great no need to do any type of improvement
Maurilio GReally Nothing were opened on time. Kevin Was polite knowledgeable. Fast, and I was on my way.
KARYN HThe people at the U-Haul were very nice they have nothing to improve thank you 👍✌️
Rosa HThis gentleman was very nice and professional! I would definitely return to this business!
soila sEverything was good!!
EDNA CThank you for all your help!
Michelle CProfessional and efficient.
Carolyn EProfessional owners even tho the office is a bit messy.
Carolyn EJust to give the right code for vehicle keys. Wasted half hour thinking the lock was faulty with code given when after speaking to customer care for 10 minutes they just gave me a different code and it work.
Daniel LI was advise that the truck was not received and I was also told that I didn't go through the app I did go through the app and I was still charged a fee it was horrible customer service and there was a glinch in the system. The reps argued with me back and was very rude
PRECIOUS WI was always told, "If it's not broken, don't fix it". I had such a good experience with 'Kevin's, that I rented from them a 2nd time in the same month, and will rent from them again if and when I need a truck rental. Easy pickup and return. The price was the same as quoted. No surprised extra fees.
WIlliam WEverything
Adrian FNothing to me
sharon mDo not need to improve anything. Everything was perfect.. I thank you!
DEBRAH PI can't think of anything that was missed. Associates were clear on everything. I was in & out quickly & no issue on return.
Jesse TI was very happy with the service
LATISHA SNothing, everyone was courteous and professional.
daniel vBest place to rent trailer cool people get you set up quickly
Johnny RWe didn't receive any of the moving accessories we had ordered. Our move was planned weeks in advance and we assumed that we would have the necessary dollys with our reservation. When these were not available and no attempt was made by uhaul to locate and get the items to us, it screwed up our move. Uhaul really let me down this time.
Steven NI will never use this Location again
Alexis TI had trouble with downloading the app and getting the code to pick up the truck outside of regular business hours. Otherwise, I had a great experience.
Rita Kgreat , fast service
Steve MThank you for everything
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