Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)

571 reviews

729 Kenton Station Rd   Maysville, KY 41056

(606) 563-7699

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 563-7699

729 Kenton Station Rd
Maysville, KY 41056

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that checked me out was super nice and helpful at the Kenton Station location.

Sarah Ritchie 
Rating:
4.0

Customer did not leave a comment.

John Greenwald 
Rating:
5.0

Nothing, everything was great.

karen luna 
Rating:
5.0

Thank you very much. I’m happy we have your business in this area . It was a life saver for a family with no truck owners while moving

shannon courtney 
Rating:
4.0

Every one was professional and helpful.

Leslie Poole 
Rating:
4.0

I think the mileage is a little high. I filled it up before returning it and then had to pay $76 extra for the .99 cents per mile fee...little extreme

diana whisman 
Rating:
5.0

Customer did not leave a comment.

Harley Reed 
Rating:
3.0

Customer did not leave a comment.

WILMA CLAIRY 
Rating:
5.0

Customer did not leave a comment.

Kevin Kunze 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

Customer did not leave a comment.

Maxine Brookins 
Rating:
4.0

Customer did not leave a comment.

Melody Evans 
Rating:
5.0

Customer did not leave a comment.

ronald Adams 
Rating:
4.0

Nothing

irene rice 
Rating:
5.0

Will definitely use this location again for a pickup or drop off.

Phil Germann 
Rating:
5.0

Customer did not leave a comment.

Karla Plummer 
Rating:
5.0

Lady was excellent and helpful

patrick lippert 
Rating:
5.0

Customer did not leave a comment.

mike mclean 
Rating:
5.0

A great experience

James HINSPETER 
Rating:
5.0

The location operates very professionally and the attendants are very courteous and friendly.

thomas keenan 
Rating:
5.0

This is the nicest, most professional location I have visited

Deana Duff 
Rating:
3.0

The only thing I would suggest would be to make sure the return process is explained better. We were told to call the 800 number after we return to the drop off location. We took our own photos, returned the key and then customer service explained that with need to follow prompts in the app to return which wasn’t a very good explanation as it wouldn’t load. Once we got in we were asked to take photos with the vehicle on. We were unable to do that because it was unclear before we returned the key and it doesn’t allow photos to be uploaded from your camera roll if you have taken your own. Otherwise, picking the rental up was quick and easy. It was clean and drove well.

Jacqueline Mitchell 
Rating:
4.0

Customer did not leave a comment.

Dale Schmidt 
Rating:
5.0

Truck had an exhaust leak,it was pretty overwhelming-gave us both massive headaches-have rented from that location before-never any issues ,however I would be really surprised that they didn’t know about it

Julie Wilson 
Rating:
5.0

Very nice lady. Knew what she was doing. Very kind

Susana Carpetner 
Rating:
5.0

Customer did not leave a comment.

Josh Stafford 
Rating:
3.0

We never received our refund for miles paid and

billy hollar 
Rating:
5.0

The ladies who work at this location are very sweet & accommodating! I highly recommend this location! Thank you!

danielle dunn 
Rating:
5.0

Good just like it is.

SONDRA GRANT 
Rating:
5.0

Van (DC 1192G) had no issues, but need to note, some pet hair on passenger seat in cab, otherwise, the truck was clean and dependable.

elizabeth mayer 
Rating:
5.0

The first van ((DC1028G) had a lot of play in the steering which made driving uncomfortable and somewhat unsafe. The next day we rented van (DC1192G) without any issues, but need to note, there was some pet hair on the interior of the cab, passenger seat.

elizabeth mayer 
Rating:
5.0

Everyone was very friendly and helpful.

Donna Mcmanis 
Rating:
2.0

You guys need to be more specific about your rates!

Pamela Heisel 
Rating:
5.0

Service was very professional. The lady helped us was very nice. I would recommend this company again.

bonita cunningham 
Rating:
3.0

Customer did not leave a comment.

Dale Schmidt 
Rating:
5.0

excellent service

Kevin Walters 
Rating:
5.0

Customer did not leave a comment.

Gregory Workman 
Rating:
5.0

Great job

RAY HOLBROOK 
Rating:
5.0

Customer did not leave a comment.

Gerald Fields 
Rating:
5.0

Customer did not leave a comment.

Rob Schultz 
Rating:
5.0

The employees were aweso.e. the equip.ent was fine. The one complaint I have, is this: uhaul put a 60 dollar hold on my debit card until return of equipment. I returned the equipment yesterday at 6:30 pm, it is now 11:15pm the following day and my 60 dollars has not. Even returned to me. This is unacceptable

billy hollar 
Rating:
5.0

The staff is friendly and helpful. They took the time to ensure I understood the equipment and provided helpful advice. I appreciate the knowledge and help they provided.

Gregory Smith 
Rating:
5.0

The ladies in that office were great! Very helpful and went above and beyond to make sure my rental experience was perfect!

Larry Adams 
Rating:
5.0

The woman working in the office was great, funny and charming!

Dana Christianson 
Rating:
5.0

Awesome!!

Danny Kernea 
Rating:
5.0

Customer did not leave a comment.

Josh Estill 
Rating:
4.0

Customer did not leave a comment.

Dale Schmidt 
Rating:
3.0

Customer did not leave a comment.

Pansy McCoy 
Rating:
5.0

Customer did not leave a comment.

Beatrice Haughey 
Rating:
5.0

Customer did not leave a comment.

Jack Bentley 
Rating:
5.0

Very friendly and helpful. Pleasure to do business with.

Brandon Ross 
Rating:
5.0

Customer did not leave a comment.

ronald phelps 
Rating:
5.0

The ladies at this location are exceptional. Very courteous and friendly. Bend over backwards to make sure everything is good to go.

William Skaggs 
Rating:
5.0

Customer did not leave a comment.

Brandon Ross 
Rating:
4.0

Well Organized organization

Bas Mattingly 
Rating:
5.0

Customer did not leave a comment.

Christopher Harvey 
Rating:
5.0

Customer did not leave a comment.

Johnny Mathis 
Rating:
5.0

Customer did not leave a comment.

Abram Keating 
Rating:
5.0

Nothing. It was a very convenient place to get a truck.

Mark Mattern 
Rating:
5.0

Excellent staff

Gregory Smith 
Rating:
4.0

Customer did not leave a comment.

Loyal Wilson 
Rating:
5.0

Customer did not leave a comment.

Louanne Askin 
Rating:
5.0

Everything's good no complaints

Jeffrey Watkins 
Rating:
5.0

Customer did not leave a comment.

tim vanhook 
Rating:
1.0

I’m a pregnant woman and had the help of 2 people just because I was 7 minutes late of the original time they over charged my card $68. Mind you it had to be dropped off on a Sunday at 2pm it was 2:07pm when I pulled up there trying to back it up!!! Just horrible people if you ask me a pregnant woman with a 3 year old at that doing what she can and only 7 mins late. Yeah never again

Alexis Mullikin 
Rating:
5.0

The woman that helped me was amazing! So friendly and helpful. 10/10 experience

Kaelen Shupe 
Rating:
5.0

Customer did not leave a comment.

Sheldon Burdin 
Rating:
5.0

Customer did not leave a comment.

Timothy Manning 
Rating:
3.0

Customer did not leave a comment.

Darrell Walker 
Rating:
5.0

Customer did not leave a comment.

Justin Helvey 
Rating:
5.0

Customer did not leave a comment.

Stephen Melton 
Rating:
5.0

excellent service, called representative, knew what was in stock. quick turn out.

Guillermo Smith 
Rating:
3.0

Make sure you actually give someone the truck they requested. I got over charged because they gave me the 15' truck after I specifically asked for a 10' truck. It's like they're trying to get as much money from you as possible.

jonathan huffman 
Rating:
5.0

Customer did not leave a comment.

LISA ALLRED 
Rating:
5.0

Absolutely great place

Mikel Bradley 
Rating:
5.0

This kitten station location is Great to deal with.

OLIVIA MAY 
Rating:
5.0

The ladies that were in the office was fantastic and very helpful

donald coleman 
Rating:
5.0

All good

DONALD WESTHOFF 
Rating:
5.0

We had a very good moving experience!

Stephen Melton 
Rating:
2.0

Customer did not leave a comment.

nicholas voyles 
Rating:
5.0

N/A

Sarah Ritchie 
Rating:
5.0

Everything was great TY for the pleasant experience

Jerimiah Reeves 
Rating:
5.0

Customer did not leave a comment.

Mervin Wood 
Rating:
5.0

Customer did not leave a comment.

roy riggs 
Rating:
3.0

Brake light and turn signal not working on trailer.

steve shoemaker 
Rating:
5.0

Customer did not leave a comment.

michael abney 
Rating:
5.0

Customer did not leave a comment.

Kenny Haggard 
Rating:
5.0

Everyone was so friendly and helpful! We had an excellent experience! The website was frustrating. It did not give me a good pickup location. Kept referring to Xenia. I used the 800 number and they were much more helpful. Then the Kenton Station Storage ladies were super helpful and showed us how the truck worked. Thank you!

druann kendrick 
Rating:
1.0

Customer did not leave a comment.

Samantha Westerfeld 
Rating:
5.0

Customer did not leave a comment.

Terry Lewis 
Rating:
5.0

Customer did not leave a comment.

Robert Price 
Rating:
5.0

Excellent and friendly service!

Martha Insko 
Rating:
5.0

Customer did not leave a comment.

Kelly Mitchell 
Rating:
5.0

Customer did not leave a comment.

Angie Mineer 
Rating:
5.0

Very helpful and went out of their way to work with my schedule

david hardin 
Rating:
5.0

Customer did not leave a comment.

EDNA KING 
Rating:
5.0

Those ladies are the sweetest and most helpful people!

Thomas Ware 
Rating:
2.0

The truck I had rented was very rough to ride in. It’s like the vehicle had not sort of suspension at all. It had trouble shifting, often holding gears for a really long time. And over all seemed to be sluggish compared to other trucks even from your own locations. But the truck was clean inside and out.

Dakota Mount 
Rating:
5.0

Customer did not leave a comment.

Phil Hicks 
Rating:
5.0

The ladies who work at this rental are so sweet and knowledgeable!! I highly recommend this location!

danielle dunn 
No reviews have been submitted for this location.

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