Comentarios del cliente para Kenton Station Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kenton Station Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

John L. en

Grado:

I first made my reservation for this location and it was moved to another location. I showed up to pick up the vehicle waited for a half hour and no one every showed up. I called the location and no answer. So called U-haul and my reservation was transferred to the Kenton Station location. I was told I was receiving a 50.00 guarantee. Which I thought was a credit for the inconvenience, but found out it was to get a vehicle. This was very poor service I feel U-haul should have credited me for the inconvenience.

michael G. en

Grado:

Great Ecsperince. Would use them again.

Joe G. en

Grado:

El cliente no dejó un comentario.

susan K. en

Grado:

Nothing needs changing, Perfect the way it is.

michelle W. en

Grado:

El cliente no dejó un comentario.

Jimmy H. en

Grado:

Service was fine.

Terena B. en

Grado:

Absolutely awesome experience! Whitney went above and beyond to help in a situation that could have left friends stranded. Highly recommend this location and services!

augusta B. en

Grado:

El cliente no dejó un comentario.

Alyssa K. en

Grado:

El cliente no dejó un comentario.

Stephen D. en

Grado:

El cliente no dejó un comentario.

German A. en

Grado:

Nothing

John B. en

Grado:

El cliente no dejó un comentario.

tracy T. en

Grado:

El cliente no dejó un comentario.

Raychelle M. en

Grado:

As the rep tried to close the back door, it wouldn’t latch correctly to the deck, that part was obviously bent, and would not lock. I’m glad we caught that before I took possession of an almost new uhaul, or would have been paying for a previous customers damage. I would suggest double checking all latches when a customer returns a uhaul. Service was excellent!

ROBERT H. en

Grado:

El cliente no dejó un comentario.

greg B. en

Grado:

El cliente no dejó un comentario.

Mark T. en

Grado:

I have rented a lot of Uhauls through a lot of dealers. This is the best one ever. The service is outstanding! The dealer anticipated my every question and was sure that I was informed about purchase and safety. He even hooked the trailer to my SUV and helped me check my signal lights. The Uhaul vehicle and the office were clean.

Carrie B. en

Grado:

The man that runs this place was awesome ...his PC keep freezing ..check out was an hour ..not his fault at all....he had to call uhaul to have them do our rental...the girl on the phone did not put the info into PC correctly. The man kept telling her the gas amount which was 1/8 of a tank and the mileage he repeated also....oops forgot ..the woman who I talked to to reserve truck a few days before told us there was a 26 foot truck available ..when we got there on Saturday that truck was unrentable due to AC not working..we went from a 26 ft to a 10 ft truck ..the man gave us free miles because we had to make 2 trips instead of 1 trip in big truck...when we left the lot the lot an hour later I got the contract via email that had 10 extra miles added to it before we left lot ...also it had gas light on when we pulled out and the contract said we left lot on 3/4 of a tank lol...I called the nice man and told him about.the mileage and gas amounts being incorrect....when we got bill for credit card this bill said 30.00 refuel fee and 68.00 fuel fill up...lol I like to blew a fuse ...when I called the original lady amswerd put me on hold for 15 minutes because she was with customer but 15 min in my phone disconnected ..I called back and she rudely said I didnt hang up on you and I hadn't even spoken yet ...I said my phone disconnected so I had to call back ...she said ohhhh n giggled after she was rude...told her about bill that we got which in total was almost 170.00 for a 60 mile trip and 19.95 rental fee.. Told her what happened to poor guy the day we rented and she said ill call him...20 minutes later our bill went from 170.00 to 70.00 after he had her knock off gas fee and refuel fee...the reason I said dirty equipment was the ashtray was full of Cig butts and the back of truck had debris in it...

lorie B. en

Grado:

Perfect customer service! Fast and easy,thank you!

TIM C. en

Grado:

Bad tire bad hold down strap

John J. en

Grado:

El cliente no dejó un comentario.

Derek F. en

Grado:

El cliente no dejó un comentario.

Matthew L. en

Grado:

El cliente no dejó un comentario.

Shannon S. en

Grado:

El cliente no dejó un comentario.

christy G. en

Grado:

Everything went smoothly

Rick H. en

Grado:

My only concern was the lot is close to the road and my truck was partially in the road to hook up and drop off the trailer. The lady that rented me the trailer was super. You could not get a better representative for UHAUL than her. I told her I would rent all my moving stuff from her.

Stephen K. en

Grado:

Great location. Large parking area. Easy to maneuver in and several parking options. Best by far in Maysville.

Mark S. en

Grado:

Axle fell off trailer in Knoxville, it took almost 2 weeks to get uHaul to bring us our things, horrible experience.

Chrissy H. en

Grado:

Friendly and knowledgeable staff.

Daniel S. en

Grado:

El cliente no dejó un comentario.

Stephen K. en

Grado:

El cliente no dejó un comentario.

wendell H. en

Grado:

No parking or place to turn truck around. Very dangerous leaving and bringing truck back.

Matthew L. en

Grado:

Always room for improvement

Scott R. en

Grado:

El cliente no dejó un comentario.

charlene P. en

Grado:

El cliente no dejó un comentario.

Ellen O. en

Grado:

Very friendly. One-way drop-off went smoothly. No issues or concerns.

deborah H. en

Grado:

The truck was very loud and didn't seem like it had any power.

david O. en

Grado:

Person was friendly and helpful.

LEONARD M. en

Grado:

El cliente no dejó un comentario.

josh P. en

Grado:

Great experience with this uhaul company. Smooth easy process. The lady was very nice ( I’m bad with names) would definitely recommend people to her and that particular uhaul company.

Carl G. en

Grado:

El cliente no dejó un comentario.

Keith A. en

Grado:

El cliente no dejó un comentario.

Scott R. en

Grado:

El cliente no dejó un comentario.

betsy B. en

Grado:

i think you are great the way you are.friendliness is a very important thing in dealing with people you all were great THANKS ..

Andrew R. en

Grado:

Truck ran great but going up all the hills was keeping the rpms tacked Diesel engines would be nice would allow more tourque also fuel mileage would be a lot better than 5mpg

Chasity B. en

Grado:

I will never use Uhaul services again and nor will I recommend to a friend. I reserved a Uhaul at a location in Aberdeen, Ohio for 10/27/18. When I arrived I was told they had given my Uhaul to someone else. But they were nice enough to locate me another Uhaul at a different location. When arriving to that location in Maysville, Ky I learned that the Uhaul was going to cost more because it was the only size available. I had no choice but to take the Uhaul. The next day when dropping off my Uhaul I was 1.5 hour past my 24 hour rental. I was charged for a full days rental. I feel I was done wrong and will never use their trucks again.

MECCA M. en

Grado:

El cliente no dejó un comentario.

MECCA M. en

Grado:

El cliente no dejó un comentario.

MECCA M. en

Grado:

El cliente no dejó un comentario.

betty J. en

Grado:

El cliente no dejó un comentario.

katherine G. en

Grado:

El cliente no dejó un comentario.

Patty D. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Once we got on the road and hit night driving, the running lights were not working. We did check lights at the facility.

GEORGE P. en

Grado:

El cliente no dejó un comentario.

tracy T. en

Grado:

Cant think of anything....very satisfied with product and service.

Daniel G. en

Grado:

Wonderful. Easiest pick up an drop off we have ever experienced.

charles L. en

Grado:

El cliente no dejó un comentario.

Darren M. en

Grado:

El cliente no dejó un comentario.

Teena B. en

Grado:

El cliente no dejó un comentario.

jamie E. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

They charged us $40 because of some mud in the floor of the drivers side from where it was raining

Melanie M. en

Grado:

Truck ran fine for the long haul, but there was mud all over the passenger side dash when we picked it up, so I did not bother to clean this off when we turned it in. AC worked good.

Kathryn S. en

Grado:

El cliente no dejó un comentario.

Norme T. en

Grado:

Clerk was useless. Knew nothing and was not really willing to assist

Mario M. en

Grado:

El cliente no dejó un comentario.

Eugene K. en

Grado:

Very nice staff.

SHERI A. en

Grado:

El cliente no dejó un comentario.

Nicole J. en

Grado:

El cliente no dejó un comentario.

JIM T. en

Grado:

El cliente no dejó un comentario.

BRYAN C. en

Grado:

Very helpful. Patiently waited for me to figure out what I really needed and to arrange the various details with others who's help I needed to move a large piano. Fast & efficient service. Helped me get best deal and equipment to meet my needs. Moving the piano went great!

JAMES R. en

Grado:

Awesome

stephen L. en

Grado:

Had no complaints. Took care of all our needs. Thank you

JIM T. en

Grado:

El cliente no dejó un comentario.

Stephen P. en

Grado:

El cliente no dejó un comentario.

Gary L. en

Grado:

El cliente no dejó un comentario.

jerry M. en

Grado:

El cliente no dejó un comentario.

Rodney T. en

Grado:

Good

Richard J. en

Grado:

Nice people

Rick L. en

Grado:

Outstanding customer clerk who was very helpful. In and out in less than 15 mins.

carol S. en

Grado:

Can' t think of a thing. From very start someome helped me. Single woman moving. Thanks for getting to were I needed to be.

STEVEN J. en

Grado:

El cliente no dejó un comentario.

Peggy B. en

Grado:

El cliente no dejó un comentario.

Billie S. en

Grado:

El cliente no dejó un comentario.

BRIAN G. en

Grado:

El cliente no dejó un comentario.

Carroll S. en

Grado:

El cliente no dejó un comentario.

randal C. en

Grado:

El cliente no dejó un comentario.

CONNIE A. en

Grado:

The customer service was excellent the lady that's taken care of the paperwork was nice. I ordered night before pick up time and it was available. Much cheaper than Budget service. If you needed a moving team that was also available. I under estimated the mileage my best advice is to give yourself an extra cushion space in mileage.

Timmy S. en

Grado:

El cliente no dejó un comentario.

larry A. en

Grado:

El cliente no dejó un comentario.

Catelyn M. en

Grado:

El cliente no dejó un comentario.

RICHARD W. en

Grado:

El cliente no dejó un comentario.

FREDERICK W. en

Grado:

El cliente no dejó un comentario.

Landon B. en

Grado:

Please explain what time it has to be turned in. I was charged an extra 29 dollars for being late.

BRITTNEY M. en

Grado:

Everyone was very friendly and helpful, I would definitely recommend this location to anyone.

Kristin L. en

Grado:

El cliente no dejó un comentario.

elvin M. en

Grado:

El cliente no dejó un comentario.

Dixie J. en

Grado:

El cliente no dejó un comentario.

Dixie T. en

Grado:

El cliente no dejó un comentario.

Tony W. en

Grado:

It took over 30 minutes for me to actually get the truck checked out and rented. Pick up was scheduled at 9:00 and I didn't get out the door with keys until 9:35.

tERON B. en

Grado:

El cliente no dejó un comentario.