Service was very professional. The lady helped us was very nice. I would recommend this company again.bonita C.
Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dale S.
excellent serviceKevin W.
Customer did not leave a comment.Gregory W.
Great jobRAY H.
Customer did not leave a comment.Gerald F.
Customer did not leave a comment.Rob S.
The employees were aweso.e. the equip.ent was fine. The one complaint I have, is this: uhaul put a 60 dollar hold on my debit card until return of equipment. I returned the equipment yesterday at 6:30 pm, it is now 11:15pm the following day and my 60 dollars has not. Even returned to me. This is unacceptablebilly H.
The staff is friendly and helpful. They took the time to ensure I understood the equipment and provided helpful advice. I appreciate the knowledge and help they provided.Gregory S.
The ladies in that office were great! Very helpful and went above and beyond to make sure my rental experience was perfect!Larry A.
The woman working in the office was great, funny and charming!Dana C.
Customer did not leave a comment.Josh E.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.Pansy M.
Customer did not leave a comment.Beatrice H.
Customer did not leave a comment.Jack B.
Very friendly and helpful. Pleasure to do business with.Brandon R.
Customer did not leave a comment.ronald P.
The ladies at this location are exceptional. Very courteous and friendly. Bend over backwards to make sure everything is good to go.William S.
Customer did not leave a comment.Brandon R.
Well Organized organizationBas M.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Abram K.
Nothing. It was a very convenient place to get a truck.Mark M.
Excellent staffGregory S.
Customer did not leave a comment.Loyal W.
Customer did not leave a comment.Louanne A.
Everything's good no complaintsJeffrey W.
Customer did not leave a comment.tim V.
I'm a pregnant woman and had the help of 2 people just because I was 7 minutes late of the original time they over charged my card $68. Mind you it had to be dropped off on a Sunday at 2pm it was 2:07pm when I pulled up there trying to back it up!!! Just horrible people if you ask me a pregnant woman with a 3 year old at that doing what she can and only 7 mins late. Yeah never againAlexis M.
The woman that helped me was amazing! So friendly and helpful. 10/10 experienceKaelen S.
Customer did not leave a comment.Sheldon B.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Darrell W.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Stephen M.
excellent service, called representative, knew what was in stock. quick turn out.Guillermo S.
Make sure you actually give someone the truck they requested. I got over charged because they gave me the 15' truck after I specifically asked for a 10' truck. It's like they're trying to get as much money from you as possible.jonathan H.
Customer did not leave a comment.LISA A.
Absolutely great placeMikel B.
This kitten station location is Great to deal with.OLIVIA M.
The ladies that were in the office was fantastic and very helpfuldonald C.
All goodDONALD W.
We had a very good moving experience!Stephen M.
Customer did not leave a comment.nicholas V.
Everything was great TY for the pleasant experienceJerimiah R.
Customer did not leave a comment.Mervin W.
Customer did not leave a comment.roy R.
Brake light and turn signal not working on trailer.steve S.
Customer did not leave a comment.michael A.
Customer did not leave a comment.Kenny H.
Everyone was so friendly and helpful! We had an excellent experience! The website was frustrating. It did not give me a good pickup location. Kept referring to Xenia. I used the 800 number and they were much more helpful. Then the Kenton Station Storage ladies were super helpful and showed us how the truck worked. Thank you!druann K.
Customer did not leave a comment.Samantha W.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.Robert P.
Excellent and friendly service!Martha I.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Angie M.
Very helpful and went out of their way to work with my scheduledavid H.
Customer did not leave a comment.EDNA K.
Those ladies are the sweetest and most helpful people!Thomas W.
The truck I had rented was very rough to ride in. It's like the vehicle had not sort of suspension at all. It had trouble shifting, often holding gears for a really long time. And over all seemed to be sluggish compared to other trucks even from your own locations. But the truck was clean inside and out.Dakota M.
Customer did not leave a comment.Phil H.
The ladies who work at this rental are so sweet and knowledgeable!! I highly recommend this location!danielle D.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.candy R.
OUTSTANDING PEOPLE AND SERVICESjames T.
Nothing Great and friendly service!William C.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Lath K.
Customer did not leave a comment.Gary B.
Very nice people..eddie K.
Nothing was wrong. The woman working was awesome And helpful. Made sure I understood everything and that everything was in order.Anthony V.
Very helpful and super nice! Couldn't ask for better.Thomas W.
Customer did not leave a comment.dorothy L.
Great customer service. Always like renting from this locationMatt H.
Both the ladies in the office where very helpful and a pleasure to do business with.rachel N.
Nothing. The young lady at this location was super! She was so accommodating and helpful I would use this location again just because of her customer service! We need more people like her!LATH K.
Customer did not leave a comment.John H.
The lot was somewhat cramped. Not a huge deal but if you're not comfortable maneuvering a big truck with a trailer parking could be a bit precarious.James P.
Fast, friendly, & efficientKRISTA C.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Anne O.
the lady that helped me went above and beyond to help me.herman M.
Compared to the previous 2 uhaul rentals in Indiana, of which I didn't leave reviews because the service was terrible, the people showed up to work almost an hour late, equipment was broken, customer service reps were unprepared the day of my arrival, this rental in Maysville was the absolute best. When I arrived the workers were there and ready for me. The equipment was clean & ready. They were more than glad to help me hook up and very helpful with everything from start to finish and return.Jerimiah R.
Customer did not leave a comment.DARICK M.
We could not be more pleased with this location they went above and beyond to help in every way they could especially after where we picked up the U-Haul completely messed everything up the ladies at this location did so much to help that they did not even have to do they were amazingdarren M.
Customer did not leave a comment.virgil B.
Very helpful, even swapped trailers after she checked the air pressure to find out a tire was low in the trailer.John B.
There is nothing that needs to be improved. Staff was very friendly and helpful and made what could have been a stressful day of moving, easier! Thank you!!Keith H.
Such friendly & professional staffdanielle D.
Customer did not leave a comment.Jacob H.
I'm not happy to find out that it cost me $1,100 to rent to come to ky but I'd go from ky back to we're we was it's only like $400 to rent the same thingDaniel G.
Friendly service.Brian P.
The lady that works at the office in maysville is wonderful!Lance C.
The lady was extremely helpful. Had great customer service.Lauren M.
Customer did not leave a comment.Jeffrey J.