Customer Reviews for Kensington Auto
(Distribuidor de U-Haul del vecindario)

5,532 comentarios

2201 Kensington Rd NW   Calgary, AB T2N3R9
(E Of Crowchild Tr)

(403) 270-7870

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 270-7870

2201 Kensington Rd NW
Calgary, AB T2N3R9
(E Of Crowchild Tr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The older gentleman was very offended and saying I took the truck from others...... Also was very aggressive and argumentative.

Grace L. 
Clasificación:
4.0

Helpful staff but slightly less friendly than what I expect from Uhaul

Brett B. 
Clasificación:
5.0

friendly people ... Thank you for the help

rachid S. 
Clasificación:
1.0

Dont scam people please, the $20 service fee is not necessary. The guy took the key from me thinking that he'll help me or something but he didn't. I was initially going to fuel it up before giving the key back but was not sure how to properly do it so I was about to ask but nope, key was taken from me and chraged me $20 instead. I didn't want to be charged another $20 for the service because I can so it myself. Better service and dont take advantage of people please.

Raven C. 
Clasificación:
5.0

More information on where to find the keys A heads up before getting the truck that there are a huge amount of questions to answer, it took almost 25 mins from arriving to departing between q's, finding the truck, finding the keys.

Ann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernardshaw I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nabil E. 
Clasificación:
1.0

The male representative was rude, clearly sexist AND he made out the receipt to the person I added as a driver (an adult male) instead of to me. My details were downloaded to the uhaul site for the rental. I added a driver because I wasn't sure initially how I would do driving the 18 ft cube van. They made it very hard to add him saying he would have to be added online too when we were physically at their location. The truck engine light was in the whole time and it did not start easily. I want the receipt made out to my company. With everything else I have going on with the move, to have to now call these people back and have them issue the receipt to the person who paid fir three entail is upsetting and insulting to say the least.

JON A. 
Clasificación:
3.0

The staff could be a bit more courteous. The truck I rented also had the driver's side bottom mirror smashed at the time of rental. In all honesty, this truck shouldn't be on the road with that safety feature missing. I have pictures and videos to prove it. But it's not necessary. A discount would be appreciated, but contracts, contracts, and there's always youtube. Thanks, James

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arif R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Youngmok J. 
Clasificación:
1.0

The owner is rude and a bully. I will never go back here and tell everyone to avoid his establishment. Uhaul should pull his contract.

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gilles M. 
Clasificación:
3.0

The customer representative's bed side manner, was questionable at best.

Sara M. 
Clasificación:
4.0

There is one thing that I was taken back by and that was the greeting that my friend and I received upon entering the office where we were greeted with 'can I help you', a minute later a second person walked out 'can I help you' while we were then standing in front of the glass window with the representative sitting at the till going over our information. As we walked around the back with the key in our hands a third person said, 'can I help you'. Not sure what that was about but a greeting such as, 'Hi, how may I help you or 'good day how can I help or have you been helped would have been welcoming. Moving is stressful enough. My friend and I were discouraged for an hour after leaving the location becasue of how we were greeted

Carmel J. 
Clasificación:
1.0

I got to the location and it turned out the guy who had my truck hadnt returned it yet. The guy at the counter said that he was supposed to return it by 8am, at it was now noon. Why didnt Uhaul call this guy to see where the hell he was? I had to wait over an hour for the guy to show up with my van, this almost became the 3rd time in a row that my Uhaul wasnt there. Thank god the guy brought it back.

Bronson N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anahit M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ross W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
4.0

The truck had a broken exterior rearview mirror.

Brent W. 
Clasificación:
5.0

Might want to tighten the steering, it was loose to the feel, particularly in the heavy winds experienced while traveling on the highway. The windshield wipers could be attended to as the right wiper was scratching the surface. All in all a good mode of transportation.

Ritchard N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham N. 
Clasificación:
5.0

I received excellent assistance from Tim. I will return to Kensington Auto for any future Uhaul needs. I would certainly recommend this location to others.

David M. 
Clasificación:
3.0

After all the hassle of the online process it wasn't necessary. I went to the location and picked up the vehicle without having to do any of the cumbersome online stuff.

Ryan B. 
Clasificación:
1.0

They charged me for fuel fill up even though I had already paid for fuel right at their gas station! Told my boyfriend to call corporate and gave ridiculous excuses. Wouldn't wish even my worst enemies to use this uhaul. 0/10 will never come back.

Ashley B. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ghassan A. 
Clasificación:
4.0

windshield was cracked when i picked up where crack went through middle of vision while driving. not ideal. something like should be fixed before it goes out again

ROBERT F. 
Clasificación:
4.0

The truck cab was not overly clean but the box was clean. The truck operated very well over the Rockies.

randall M. 
Clasificación:
1.0

Charged me twice & when I try to call to dispute, they don't answer or the just hang up.

Cameron O. 
Clasificación:
1.0

The employee working there was very disrespectful. He told me since I have one way move, no equipment is reserved and committed to you. I was upset because he did not have furniture dolly which according to me I reserved it via phone app. When i expressed that it's not fair, he said "Next time before coming do some research". I said " phone app seems to be very easy to use and i don't remember seeing something about one way". This employee later told me that if I'm upset, I should cancel my rental. I said "excuse me, that's very rude and I think you need to stop showing aggressive behavior and keep calm". He said, " If you don't shut up, I will cancel you rental". Later He made my wife and I to stand on the side for 15 minutes and started serving gas station customers. My wife and I felt humiliated by this person. I don't believe that I will be returning to U-haul next time. Firstly, I was moving far, according to me i reserved the booking 3 weeks before my move, submitted my credit card info as well. U haul associate cannot start threating customer just because that person knows how important the move is. I am sharing my experience with all of my friends and family members. So that, they can prepare themselves for this type of behavior. This whole incident was in humane. I believe that no action will be taken. I guess, we live in an unfair world. I'm trying to convey my message to the authorities, in case if that behavior continues, U-haul might figure out who is wrong. Thank you for reading this.

Gurkirpal S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Masoom T. 
Clasificación:
5.0

Easy access and great location. Very happy with my first time rental pick-up. Thank you U-Haul

John Irwin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol W. 
Clasificación:
5.0

The two gentlemen at the front desk were very friendly l, helpful and knowledgeable. They made renting a uhaul a very easy stress free experience! We will definitely be back!

evan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laird M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce S. 
Clasificación:
3.0

Label the dashboard the the vehicle odometer is in miles. It makes a difference when trying to calculate cost as in Canada we all assume that we are driving Kilometres.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brody D. 
Clasificación:
5.0

The staff working were great!

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda P. 
Clasificación:
3.0

Limited assistance provided.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
4.0

Only issue was the long wait to pick up as they only had 2 employees. The younger staff member was very nice and engaging and helpful.

Chris H. 
Clasificación:
5.0

Great service

FELIPE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

Very good experience.

Gordon G. 
Clasificación:
1.0

We left extremely frustrated with the drop off experience overall. The person was not helpful and didn't appear to have a grasp on what he was doing.

Kathleen J. 
Clasificación:
4.0

The truck I rented was VERY dirty, the windshield was cracked from the driver's side ALL the way to the passenger side, the truck had large amounts of damage.. but it worked for what I needed it for

Sean R. 
Clasificación:
5.0

Service was friendly, timely and efficient. Opening at 8am helps a lot. A great rental experience. ¡Gracias!

Charles H. 
Clasificación:
4.0

Very happy with this location I have rented every weekend for the past three weeks Usually at Blackfoot location extremely dishappy with Blackfoot , but this location I will definitely come back to , very friendly and helpful

Deborah D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen W. 
Clasificación:
3.0

The truck we had reserved was late coming back to the location, therefore we had to wait an hour to receive it. This was very inconvenient and this in turn delayed our movers and meeting our landlord. If a reservation is booked it would be imperative that the equipment is available. Or notify the user that there is a delay. The employees should be contacting users if they have not received a truck back and they know other people have reserved that truck for pick up. This made the process very stressful when we arrived and found out there was no truck.

Bud S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNG UK Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

A very pleasant experience overall! Thank you!

Shea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
5.0

The uhaul employees I dealt with at this location when I picked up and also when I dropped off were both really great. Friendly and helpful.

Kathryn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

Your app was very buggy and unclear. I almost lost money because of how much of a hassle things became because of your 24/7 ride share function. Please fix this as Uhaul is a very well-known brand.

Patrick D. 
Clasificación:
5.0

Good, helpful and quick. I have been to this location many times and it is now my #1 choice. Good location for many directions. Is there a broom available? The driver's door keyhole was not available. To lock I needed to lock inside and exit on the passenger side.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn F. 
Clasificación:
4.0

Listed pick-up times on the website do not match the open hours of the location. I would have picked up my rental earlier but I was unable to do so through the online booking reservation. Opens by 8 am.

Dean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

I have no issue with this location but my CC was charged TWICE. And that's not the first time this happened. Please contact me. Vyk

Vyk L. 
Clasificación:
5.0

Fast, accurate and efficient location; I will return here for my needs and recommend it to others.

Daniela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

anouer B. 
Clasificación:
3.0

Generally I'm not a fan of Uhaul so I'm biased. I tried to use a gift certificate during online check out and there was no option to use it. Then I tried to use it at the Kensington location and they said they didn't know how to use it. So I just have a gift certificate that no one can use. That's cool.

Meredith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis V. 
Clasificación:
5.0

Would recommend Kensington location to a friend. Would not recommend the Meridian Road Calgary location. Went there first. Unorganized, unkept, slow. Kensington was 10X better.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

wagdi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis Felipe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Great staff at Kensington location - they were busy but kept the customer service level high.

MANJEET D. 
Clasificación:
5.0

Nothing, you were polite, professional and instructions were good.

Lesley Y. 
Clasificación:
5.0

This location was professional and very efficient while having one of the busiest small stores I've seen in a while. Uhaul on the other hand could have been more accommodating with pricing considering they switched locations with me last minute and I had to pay extra mileAge and gas charges.

Parker J. 
Clasificación:
1.0

Tell them where to pick up blankets or include them in the truck when they are pre ordered.

Amanda M. 
Clasificación:
5.0

My only complaint is that there was a lot of gravel and sand on the deck of the car haulier.

christine V. 
Clasificación:
4.0

Trailer was last of its size....was not clean.. .when travelling and hitting a bumps my vehicle would notify of an electrical fault and signal lights would not work.

JeffandClement S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Cab was dirty and transmission was struggling to shift

Bryan H. 
Clasificación:
5.0

Mechanically, no problem. Needed to clean windshield and mirrors. Frontline staff was efficient. Overall, a good experience

Curtis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ben C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
2.0

Appointment was for 8am and no one was there until 8:35am. Trailer was dirty outside had to wipe all lights off so it was safe to tow

Jarret R. 
Clasificación:
5.0

No issues

Cheyne T. 
Clasificación:
5.0

These guys were super friendly!! getting thr vehicle and returning it was quick! Would definitely rent a uhaul from them again!

Sabiha K. 
No se han enviado comentarios para esta ubicación.

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