Customer Reviews for Kennys in Clayton
(U-Haul Neighborhood Dealer)

87 reviews

334 Eufaula Ave   Clayton, AL 36016

(334) 316-4107

Office Hours

  • Monday - Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(334) 316-4107

334 Eufaula Ave
Clayton, AL 36016

Services at this Location:

Office Hours

  • Monday - Thursday:
    8 am - 12 pm / 1 pm - 5 pm
  • Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Pamela A 
Rating:
4.0

The location is not well marked as a UHaul location, though there were trucks in a clearing behind trees (not easily seen from road). The actual location was a little distance away and it was confusing bc it’s a very rural area. Once located, people were friendly and efficient. The truck we were to pick up was late being returned and had less than a gallon of gas in it; we were told we would get a credit for that. We were able to get breakfast while we waited.

Rebecca C 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Kenny's was great.

Greg C 
Rating:
4.0

The people were very polite but they were overwhelmed trying to run a restaurant and U-Haul business at the same time. We had to wait over 30 minutes for someone to get free from the restaurant to come move the trailer out of the mud so it could hook up to our truck. Overall it took us almost an hour to get a trailer and leave.

Andrea T 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
4.0

Customer did not leave a comment.

WINSTON T 
Rating:
4.0

Customer did not leave a comment.

Karen R 
Rating:
5.0

Customer did not leave a comment.

Shirley J 
Rating:
5.0

Cool place to eat at also.

Randy H 
Rating:
5.0

Very friendly so help and extremely nice folks. Great place! Kenny was the best.

Durwin H 
Rating:
4.0

Customer did not leave a comment.

Olivia L 
Rating:
5.0

Customer did not leave a comment.

chase j 
Rating:
3.0

If your hours was a little longer than closing at 5:00pm.

Lashonda W 
Rating:
1.0

Scheduled pick up at 12pm. Location is also at restaurant, asked cashier about trailer pickup that was already done online prior to arrival, cashier said the person who does this will be back at 1. Decided to eat lunch while waiting till 1, the cashier was also my waitress , I asked again ma’am is there anyone else I can speak with to ensure everything is done with my online reservation, she replied no. After waiting till 1 pm , I asked if the person who is in charge had shown up yet, and at 1:20pm I received confirmation that they had not, I waited until 1:45 walked back into the restaurant looking for answers, no one could help me. I looked on the reservation I made online and called the phone # which was Kenny’s restaurant, the same lady which was my waitress answered and proceeded to finish the online receipt portion of the uhaul rental, I was a little furious about that and I told the lady and the owner how unprofessional their service was. After all online receipts were done I proceeded to hook up to the trailer and after full hook up , the individual discovered the driver rear trailer tire was low. I proceeded to hook up to another trailer. I would not recommend anyone renting a uhaul trailer from this place, I have rented several in the past few years and this by far was the absolute worst experience.

Kale K 
Rating:
4.0

Customer did not leave a comment.

Connie M 
Rating:
3.0

Had a reservation but when I showed up it seemed like a surprise to them. I was backed up to the trailer I needed but the tech told me he didn’t think one was available.

Howard S 
Rating:
5.0

Customer did not leave a comment.

Terry L 
Rating:
1.0

New dealer this one has too much going on to handle the UHAUL dealership, my opinion, he has a small restaurant entfears with

Melvin W 
Rating:
5.0

Customer did not leave a comment.

TAMMY B 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Adreanne F 
Rating:
5.0

Always returning my rentals here. Close to my home and friendly personnel never a bad experience

denise B 
Rating:
4.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

DENISE B 
Rating:
4.0

Customer did not leave a comment.

Carlton S 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

DAndre B 
Rating:
5.0

Customer did not leave a comment.

Willie J 
Rating:
5.0

Keep doing what you're doing

Jerry C 
Rating:
4.0

The process was quick. I was in and out in about 10-15 mins. Doing business at the location was a pleasant experience.

Beverly S 
Rating:
5.0

Kenny’s was great. The trip itself was a nightmare with TWO flat tires. One of which blew an hour after it was replaced

Graydon K 
Rating:
5.0

Friendly and helpful folks. They get you checked in and checked out quickly.

Adam R 
Rating:
4.0

The online aspect was uncooperative. It kept reverting to a name and phone number that are not mine. It wasted about 30 minutes of my time.

Paul A 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
4.0

Customer did not leave a comment.

eric a 
Rating:
4.0

Customer did not leave a comment.

Kathy T 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

The proprietor at the location was very helpful and knowledgeable I would definitely recommend and have already recommended to my daughter who is moving next month that is where she needs to go get her U-Haul

lee w 
Rating:
5.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Larry T 
Rating:
1.0

Customer did not leave a comment.

Savannah D 
Rating:
5.0

Very friendly, well maintained equipment, great overall experience!

Adam J 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
4.0

Customer did not leave a comment.

James P 
Rating:
5.0

Excellent service

Jamal G 
Rating:
5.0

Customer did not leave a comment.

Maureen W 
Rating:
4.0

Would be awesome if it was unlimited mileage for sure.

Kieyshaelyn J 
Rating:
5.0

Sure is a long way out of town.

Howard S 
Rating:
5.0

Need copy of receipt e mailed to me pls.

William G 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

ADAM P 
Rating:
5.0

Very helpful in hooking it up, nothing to change here

Randy N 
Rating:
5.0

outstanding help in trailer hookup at this location, easy check in nothing to improve on

Randy N 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

The staff was knowledgeable, polite, and very helpful.

Zachary B 
Rating:
5.0

Great service at drop. Will use again. Highly recommend them.

Adam W 
Rating:
5.0

Customer did not leave a comment.

GREGORY Y 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Nothing.

Kathey M 
Rating:
5.0

Customer did not leave a comment.

Clarence H 
Rating:
5.0

Customer did not leave a comment.

Troy R 
Rating:
5.0

A+ service!!!

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Brittany H 
Rating:
3.0

we were not happy because we reserved truck for Eufaula and pickup was changed to 20 miles away causing us to have to drive 40 extra miles. We had requested blankets and utility hand trucks that were unavailable at that location.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

The guy was super nice! Explained everything well. The location was so unique!

Cynthia K 
Rating:
5.0

Customer did not leave a comment.

Sonia Y 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
4.0

Customer did not leave a comment.

Addie T 
Rating:
4.0

The back of the truck was not cleaned out. We swept out an entire dustpan full of leaves, grass, and broken glass before we could load the truck. Also, there was an ant nest that we discovered upon uploading. The ants had gotten all over end in our boxes

Travis R 
Rating:
5.0

Customer did not leave a comment.

MARION R 
Rating:
5.0

The man that met me at Kenny's in Clayton was very friendly and handled my check it with great customer service.

ANDERSON C 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Smooth process to drop off.

Larry T 
Rating:
5.0

Nothing

BENJAMIN M 
Rating:
1.0

Bad absolutely no idea what they were doing they took my card information three different times they modified my reservation three different times after I already completed the online checking process and all they need to do was look at my driver's license debit card and send me on my way instead I sat outside for 2 hours in the hot sun with my babies ages 4 months and 2 years while they struggled to figure it out and the place ended up being closed by the time I got the U-Haul it's I ended up going over my time and they charged me an additional day after saying they weren't since it took send 2 hours to complete my rental.

Jennifer W 
Rating:
5.0

There's nothing to improve, I was greeted with a smile and treated like I was family and that means a lot to me.

Patrick G 
Rating:
5.0

Customer did not leave a comment.

Troy M 
No reviews have been submitted for this location.

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