Van was dirty in the interior and exterior. However, it did serve our purposes. Your associate was rude and condescending. For instance, when my wife expressed our concerns how dirty the van was, he snapped back, " If you don't like it, you can go to Clark St location and get one there." Also, he was frustrated that we did not know the new security measures required ( driver's licence photo and scan) and how to do it. I also had to repeat many times how long I needed the van, as though his listening skills were very poor. I have used U Haul many times and have been very satisfied with them, but I will not go back nor recommend this location at allDouglas L.
Customer Reviews for K&M Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comments as everything was good.Jean D.
Customer did not leave a comment.FERIT O.
The customer service is too poor . Owner way of communication is aggressive. I found alcohol bottle on the driver seat which is shambolic.bhupendra B.
Customer did not leave a comment.Jazzamhine T.
Customer did not leave a comment.Bob L.
When i came to rent u haul , there was a guy i don't remember his name , he is so disrespectful to me.Vinith R.
Customer did not leave a comment.Ravjot singh A.
The guy who check me out was not reasonable .. I went with a friend and he was asking his peronal details for renting and he marked the fuel range and km wrong and have to come back to have them corrected ..Ajay N.
When I first book the U-Haul online I didn't have the insurance and then when I got to the store I paid for the insurance, so I'm not sure why that happenedSheldon G.
Customer did not leave a comment.Parleen S.
Associates were very rude. While Uhaul let me to book a truck at 9PM, they said they wouldn't have given it to me. They even said I wont would take be getting a truck even After booking as they close soon and there is no drop off. Had to request him again to give the truck and had made promises to return the first thing when open store on next day. Such a hassle and the way they talk is very rude. Has the worst experience ever.Sai Suhas Reddy N.
Customer did not leave a comment.dipendra K.
The 10 foot truck trailer smelled like dog urine and was wet with what appeared to be urineCarlos B.
Customer did not leave a comment.Shine S.
The service takes a lot of time and we loss near to an hour just to get the keys. One thing I was having my wifes credit card and ahe was not with me and they refused to accept the card even I told I can call and give the access. Then my friend who accompanied me gave his card and before proceeding, the representative asked permission from him to pay for the rental. Its not making sense if someone gave the card for payment by himself then why they need the approval by word. As I used 2 times U Haul before and I was expecting the same good thing but happened was not expected.Sandeep V.
the on-line process was difficult for me, so I chose to do an in-person check in. That took significantly longer, so I will try the on-line next time and let you know how they compare. I personally like interacting with a live person better.Sheila H.
Van needed maintenance. TPMS have faulty warning signals which meant I wasted time checking the tires and paying to fill the tires (though they didn't need any air). Alignment was also badly off leading to heavy drift by the vehicle.CHRISTOPHERPAUL H.
Customer did not leave a comment.Prasheel K.
I only rented the truck for 3 hours soninleft my car in the parking lot for that time. I would have been uncomfortable leaving it there for any longer given the part of town it was in.Kathie C.
I added more fuel to the truck, I asked the M7M rep. to consider the extra fuel i added to the truck, he said to me, he cant do anything, i need to follow up with UHaul. Kindly advise ..Waleed N.
The vehicle was smelling very bad and it was difficult to sit inside.Simon Sabeesh K.
Customer did not leave a comment.Hans Herbert V.
The vehicle was clean and maintained. Quick and easy rental processpravin B.
Make sure to identify all dents before leaving the location. Hard to see if anything has been noted as already damaged and don't want to be charged in error. Was not cleaned by previous renter, so be prepared to clean depending upon what you are moving.Sandra T.
Customer did not leave a comment.Bruce P.
Customer did not leave a comment.Bev S.
Customer did not leave a comment.shawn P.
Customer did not leave a comment.Erin W.
Customer did not leave a comment.shawn P.
Customer did not leave a comment.Suraj C.
Customer did not leave a comment.Irfan G.
Very friendly staff, easy to rent...paperwork was easy and I understood the process easily...Great price !Marlene T.
Organize service on the north of London (Ontario)Vladyslav K.
I took it for just 30 mins and just 5KM I filled the gas, still they deducted 65$ They told me I will get remaining amount refunded but I didn't get it. Very frustrating experiencejeffin J.
Customer did not leave a comment.Phebe P.
Location nice. Van smelled like a barn stall. Tire was flat. I was overcharged on KM's by $20. But, I failed to get good picture of starting KM's, so I have no recourse.SEANC D.
Customer did not leave a comment.Bernarvio K.
Customer did not leave a comment.Tony R.
Nothing it was great just try to mindful of the gas prices lol, the uhaul was a bit expensive, so it would help customers to cut down a bit on the price. Thank you!ALY C.
Customer did not leave a comment.pierre P.
Customer did not leave a comment.Christine S.
Myself and a friend were meticulous in the effort to return the van cleaner than when i picked it up. The store employee made comment that the vehicle was dirty and that the next customer had taken photos and submitted to uhaul. He said there was cigarette butts and garbage left in the van. I know for fact the van was clean. We dusted, swept and mopped the front AND back inside the van. IF there was a cigarette butt, it would have come off of the bottom of my shoe, from the parking lot of K & M mini mart after the vehicle was returned and the employee requested that i go back to the van to take a photo of the odometer and fuel gauge readings. I believe that by lodging a complaint of this nature, the employee was setting me up for a scam to charge me more in the future and pocket the money. I have rented trucks from uhaul, several times and there has NEVER been the issue of a dirty truck upon its return. I have also rented storage space in the past and upon vacating the unit, i was sure to make it spotless.B M.
The rental process was too time taking due to the UHaul's process. Their system to scan the back side of drivers license is tiresome and not sure if it will ever work. The person at the counter was very patient and helpful with repeated failures with verification. May be these details could have been collected and validated before the visit if it is such a time taking process. 5 star to the KM Mart representative who helped. Please streamline the verification process.Suneel R.
Thank you wayne nashwayne N.
This location needs to have more moving vans or pick up trucks available for rent. I was unable to extend my rental time.Brenda M.
I got cargo van 1hour late. Plus, I see the previous customer return the truck before me, didn't sanitize the space, u-haul representative DECLINED to provide sanitizer wipes even to clean with myown. I took pictures of dirty floors (probably someone's spit on driver side) which I took photos of it. I have to manage cleaning by myself while receiving it. Worse customer service I have ever received till the date. Dont recommend this location. Even try to reach u-haul customer service by phone, it was lond waiting time aswell. I could have better options with other rental companies.Jaimin P.
Thank you for a very nice serviceslibrado T.
Improve the software, when I started picking up the truck the website didn't allow me to continue without touching the check box for the $15.00 insurance for damages, I didn't need that since It was a short trip, but I payed unnecessaryWilliams C.
Customer did not leave a comment.Makenna C.
Customer did not leave a comment.adula F.
No improvements needed.Diane M.
Customer did not leave a comment.KE H.
Customer did not leave a comment.Deokjin K.
The man who rented me the truck was very pleasant and very knowledgeable and easy to get along with!GEORGEWILLIAM AR C.
All the customer service people were not wearing masks. This was a bit concerning.ALEXANDER M.
THE RATE IN THE CONTRACT WAS 0.59/KM, I WAS CHARGED 0.95/KM.AFTER 2 DAYS TALKING TO THE DEALER, HE SAID THAT HE CHARGED 0.69/KM, AND A REFUND WILL BE AUTOMATICLY DONE. IT HAS BEEN A WEEK, NO REFUND YET.AKRAM B.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.SELFABARRY P.
The inside of the uhaul was not very clean. The van had damage (already reported but not fixed) on the side. The man inside the store was extremely rude to me and made me wait 20 minutes while he yelled at someone on the telephone and ignored me, the customer! When I returned to drop off the key after use he was inside the store yelling at another person, extremely loud! This was my second time using this location and will definitely be my last! What a terrible establishment! I've learned the lesson. Never again.Brandon G.
The customer service was awesome. The guys running the shop were great and super friendly. Would definitely go to them for service again in the future.SHANEALLAN B.
Great service from my new favourite convenience store!michael M.
Customer did not leave a comment.ROBERT K.
Put a key drop box in the place. The place suppose close at 11:59pm, but I arrived 11pm and the place was closed and I need wait 40 minutes for someone in uhaul answer the phone and tell me to keep the key and drop off another day. Very bad experience.ISAAC D.
Customer did not leave a comment.Trudi K.
Customer did not leave a comment.Anirudh A.
Knowledgeable and friendly staff. 2 thumbs way up!BRIAN M.
Everything is perfect. I am so happy with U-haul service at this location. Definitely I would use your service again and recommend to my friends as well.TANG DUNG N.
Customer did not leave a comment.KATHLEEN C.
Customer did not leave a comment.Karim B.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.KARANVEER S.
Charger me too much ï¼Œ19.99 one day ï¼Œ3 day 456killmetter add mileageï¼Œcharger me 423dollarHANGHONG D.
Keep doing the good job.Mark E.
Customer did not leave a comment.David R.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.PAULDARNEL C.
Convoluted pickup process... Even though I did all the required steps online, I still had to go into the shop to pick up keys, was about to be given the wrong truck until I double checked the license plate on my reservation, truck was not cleaned and had a receipt from previous renter in the cup holder (this is especially bad during COVID), the separating frame between driver and cargo space was bent in a way that gets in the way of the side doors closing (shop owner shrugged this off as no big deal). Just not the best experience with this rental. Not sure if I will rent again in future.Oleksiy Z.
websites indicate that they're open until 12am but they actually close at 9:30pm. for after hours drop off they don't have a key drop off box. so what's the point of dropping the truck off after hours if i have to go back to give them a key when they open?Christopher C.
Customer did not leave a comment.Patel K.
I was in and out in 15min. Fast service. ThanksWilliam C.
Customer did not leave a comment.David J.
The system was down so we were told we had to get the insurance which we did not want to do. This added $15+ dollars to the fees. The van smelled of smoke and was not cleanNicalo C.
Good serviceGERALDD M.
Customer did not leave a comment.CAROLYNABAYA L.
Excellent customer service... I loved it... 👌Sharan J.
Customer did not leave a comment.shawn P.
Customer did not leave a comment.Antonio A.
There needs to be better policies for gas (this is not exclusive to this location but any time I have rented uhaul) The gas should always be topped up full before taking and none of this guessing stuff, I was told it was full when I left, so I filled it when I was done, and there was no way it cost $18 in gas for 9km total Other times I have rented it's been at odd spots like 1/4 and I had to try and guess what that was.. fix this policyDonald B.
Could give a five, just that the Guy did not practice social distancing and the Van was not cleaned and the odor inside was pretty bad. Not recommended especially in times of Covid-19.Loxlan K.
Customer did not leave a comment.RAMZIISSA ABDULH B.
Excellent service and very friendly environmentALAAS T.
Trouble with the location pick up after I booked the van via phone through the call Center. Received two separate invoices with the same booking number. Pick up time and location was wrong. Needed to phone and change the details. Smooth pickup and drop off after thatDonna P.
Customer did not leave a comment.RAFIL A.
Very friendly and professional service. I would definitely come back!CAROLYNLOUISE A.
Excellent customer service!Jennifer A.
The service provider was polite and courteous. The service provider did not circle the vehicle with me or confirm the km. The interior of the cab was rather dirty and thought it would've been cleaned prior to each use, especially during Covid-19. When I went to return after hours, the U-Haul page would not allow me to share my location even though my location services were on. I was unable to continue with the mobile drop off due to this. Luckily the shop owner was still there and unlocked the store door and I gave him the key. I was also surprised to notice that a $15 fee was added for coverage, despite me selecting in the initial page that I declined and knew I was responsible for the 25k USD vehicle. I would use your service again, just a little disappointed this timeDon D.
Customer did not leave a comment.Bruno L.