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Cheryl Stevenson
Customer Reviews for KD Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So helpful and I appreciate that they were open on Saturday! Friendly, clean, quick, kind… seriously, what more could you ask for?
Darren LeitzkeTHIS IS A SCAM. It is intended to charge you for things beyond what your rental contract covers. DONT USE UHAUL.....
ASHLEY OPENSHAWEverything was fine. The Lady that helped me with the truck was very polite and knew her job well. Thank you for such great service!
Cary HigginbothamKeep up the good work! Great experience.
Catlan LovinNothing. This was perfect in every way
Aquitania CharburyGreat service, extremely friendly
Michael McfaddenThis UHaul location was great and not the issue. The issue was with UHaul reservations. I was originally supposed to pick up my truck at a different location 30 miles away that was reserved several days in advance. It was listed as a 24 hour pick up location online. It was not. After driving 30 miles and getting to my pick up location early, I found out that I could not in fact pick up my reserved truck until 9am (arrived at pick up location at 7am). Luckily, I was able to see that there was the same size truck back where I live (30 miles away from original pick up location) so I had to drive back there to pick it up. All of this caused my trip to be delayed by several hours. Once I finally got into a truck, it shook so badly that it was difficult to drive, especially on highways. Since I was already running late due to the issues mentioned above, I did not have the opportunity to take the truck back and get a different one. While driving, the brake light illuminated on the dashboard, although it did eventually go off. The truck also had great difficulty shifting gears.
Randy SantosNothing. Just keep up the good work. The lady in charge was friendly, capable and helpful. What else could you ask for?
Nancy HadlockKD Automotive was great to deal with.
Steve TowneFantastic customer service and support throughout the rental!
COLTON PETERSONExperience was very good. Everything was ready to go and return processs was seamless.
Dennis LeeVery professional I love to came back
DESIDERIO MIRELES ORTIZThank you so much for making this rental experience smooth and easy! I also really appreciate you working with me on the rental length :) Keep up the great work!
joshua golterFriendly Environment with Fast & Quality Service!
Ethio XolaniGreat location and easy to help. Had 3 employees working which was a much better and more professional experience than the locations that had double to triple the amount of employees working in it.
RICHARD NESPLAKVery kind and helpful - super friendly!
Deborah RussellVery good
MICHAEL SALVADORGreat team, very customer oriented
Carol BakkenAbsolutely nothing. This is, by far, the best facility hands down.
Carol BakkenDenise went above and beyond helping with returning the truck by walking us through with the process and even helped with the fuel level issue. I would definitely recommend using this facility. Fabulous customer service.
Malene MardisExcellent, friendly and expedient service.
David JohnsonVery professional from start to finish...Rick
Charles BrysonTop notch customer service!
Jordon TerryGreat service and very helpful. Would recommend and use again.
connor humberI dropped it off at a location where the personnel was very friendly.
Glenn HarperAlways had an amazing experience at this location!
Catlan LovinManager friendly and most capable & accommodating. This is the third occasion & very satisfied
JEFFERY NThe drop off was a 24/7 so we did it interact with anyone, but it was easy to check the truck in
Rose Root-HudsonDid not appreciate having pick-up location changed three times and to a much further location.
Nicolas OsanoAlways great customer service.
Bill GoodwinExcellent even on short notice !!
TOM shelledyQuick and efficient top notch service
Todd CospewiczJust needed transportation while my truck was being repaired. Renting was hassle free and in a timely fashion.
TOM shelledyExcellent customer service
BLAINE ANDREWDoing Good The Way You're Doin' Things Already !!! Liked It From Start To Finish !!! Lady Was Way Polite !!!
Leon CampagnaAlways excellent service at this location. Staff is always friendly and helpful.
Bill GoodwinAll went well. Easy.
EVELYN WORRINGInform customers about the allotted mileage ask them where they're going,to better fit there contract.
Thomas ValdezBest customer service and friendly staff.
Bill GoodwinWonderful and quick service.
Samuel BOWENI reserved at one location, showed up to pick up my equipment only to be told I had been bumped to a different location. I was not contacted/informed which meant I had to waste time going to a second location. Improve your communication!
Robert ParkerBest friendly service.
Bill GoodwinI needed some quick help and had been struggling to figure out a solution to get a vehicle, after I put my reservation in I got a call almost instantly they were so friendly and helpful had me on the road within the hour, however I had an issue with drop off and couldn't get it back on the promised day, again so quick to help me find a solution to my issue and was able to get everything done, 100% would recommend
Daniel KearneyTo have and rent equipment to customers that they ask for. I did not get what I asked for. I couldn't do what I wanted to get done.
GARY JONESThe owner is a true craftsman and puts great care into customer service. A man of his word!!!!
Redrock AutosalesI was confused as to exactly where to go to check in with a return as I had to walk across the street twice to find the correct spot to verify my return..the personel was professional and the lot was clean...
everret JayGreat guys in the office. Very helpful.
BEKKI AMINADenise was very helpful and friendly. She had everything ready and I was in and out quickly. The equipment was excellent, the truck drove really well. Everything here was very positive, thank you!
JASON CUSHINGGlass in the back of the truck. Inaccurate reporting of fuel level and rude customer service upon return.
Michelle clarkThe owners of the automotive center that also handle the U-Haul service are awesome! Friendly and professional.
Renee MatovinaK& D was outstanding super helpful!! 6 stars out of 5 I called to extend my rental with Uhal and kind of got an indifferent attitude that seemed to borderline rude... and tried to call back again to extend and the wait time was 20-30 minutes and after being on the phone for 28 minutes uhal disconnected me. So I called K&D and there was no wait they extended the rental just took seconds no problem super helpful and accommodating I will go through them everytime now.
Patricia MoraFraatzWe requested equipment in July 5th at a location a mile from our home in Reno. We found out the day before we left that we had to pickup the one way rental At a location/town 120 miles round trip from our house in Reno. We had to drive our vehicle there gas up the rental and our personal vehicle and drive back to Reno to load all of this done July 22nd. This is not the first time I haul screwed us with last minute inconvenience and personal cost. Never again!!’
BENJAMIN CumptonNo complaints. We will definitely be using you in the future.
Rodney OrtizI was sent 60 miles out of my way to get to this location. My reservation was 5 miles away and changed at the last minute. 2 extra hours of driving and fuel costs. Not impressed.
Glenn McKinnonGreat people! They had no control over the main issue
Melissa DonatOur U-Haul experience was the worst we have ever had. This particular locaiton was awesome it was the other issues with U-Haul that made the experience terrible. To be honest we will not be using U-Haul again in the future.
James HowarthThe two gentlemen at KD were helpful, courteous and detail-oriented. They assisted with patience and found a great solution for us. thank you
James FlemingNot a thing. It was perfectly performed.
George AmanMy only complaint is that I ordered the car dolly for the South Reno location and had to drive 65 miles one way to pick it up. I asked for compensation for my time and gas but was denied. I had the South Reno personnel load the car onto the dolly. After about 500 miles on the road I noticed the straps were very lose on the tires and the tires were turned to the left. Luckily I was able to find a uHaul dealer in town and he removed the car and reloaded it. He said it was not loaded correctly to begin with and very possibly I would have lost the vehicle if I had continued. Please instruct your staff on loading procedures. I don't know how to do these things and that's why I had "the experts" do it for me.
Pat LindgrenAwesome people!
TAMARA KAY BUEHN