Customer Reviews for KD Automotive LLC
(U-Haul Neighborhood Dealer)

147 reviews

155 E Williams Ave   Fallon, NV 89406

(775) 666-4671

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 666-4671

155 E Williams Ave
Fallon, NV 89406

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cheryl Stevenson 
Rating:
5.0

Customer did not leave a comment.

kyle loucado 
Rating:
5.0

Customer did not leave a comment.

SANDRA CORSI 
Rating:
5.0

Customer did not leave a comment.

Jimmy Cortez 
Rating:
5.0

So helpful and I appreciate that they were open on Saturday! Friendly, clean, quick, kind… seriously, what more could you ask for?

Darren Leitzke 
Rating:
3.0

THIS IS A SCAM. It is intended to charge you for things beyond what your rental contract covers. DONT USE UHAUL.....

ASHLEY OPENSHAW 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Everything was fine. The Lady that helped me with the truck was very polite and knew her job well. Thank you for such great service!

Cary Higginbotham 
Rating:
5.0

Customer did not leave a comment.

Kevin Hansel 
Rating:
5.0

Customer did not leave a comment.

Levi Coonce 
Rating:
5.0

Customer did not leave a comment.

eddy weston 
Rating:
5.0

Keep up the good work! Great experience.

Catlan Lovin 
Rating:
5.0

Nothing. This was perfect in every way

Aquitania Charbury 
Rating:
5.0

Great service, extremely friendly

Michael Mcfadden 
Rating:
5.0

Customer did not leave a comment.

ANGELA DELEHANTY 
Rating:
1.0

This UHaul location was great and not the issue.  The issue was with UHaul reservations.  I was originally supposed to pick up my truck at a different location 30 miles away that was reserved several days in advance.  It was listed as a 24 hour pick up location online.  It was not.  After driving 30 miles and getting to my pick up location early, I found out that I could not in fact pick up my reserved truck until 9am (arrived at pick up location at 7am).  Luckily, I was able to see that there was the same size truck back where I live (30 miles away from original pick up location) so I had to drive back there to pick it up.  All of this caused my trip to be delayed by several hours. Once I finally got into a truck, it shook so badly that it was difficult to drive, especially on highways.  Since I was already running late due to the issues mentioned above, I did not have the opportunity to take the truck back and get a different one.  While driving, the brake light illuminated on the dashboard, although it did eventually go off.  The truck also had great difficulty shifting gears.

Randy Santos 
Rating:
5.0

Nothing. Just keep up the good work. The lady in charge was friendly, capable and helpful. What else could you ask for?

Nancy Hadlock 
Rating:
5.0

KD Automotive was great to deal with.

Steve Towne 
Rating:
5.0

Fantastic customer service and support throughout the rental!

COLTON PETERSON 
Rating:
5.0

Customer did not leave a comment.

Matthew Rolen 
Rating:
5.0

Customer did not leave a comment.

Pat Heath 
Rating:
5.0

Experience was very good. Everything was ready to go and return processs was seamless.

Dennis Lee 
Rating:
5.0

Customer did not leave a comment.

Marvin Hunt 
Rating:
5.0

Very professional I love to came back

DESIDERIO MIRELES ORTIZ 
Rating:
5.0

Customer did not leave a comment.

John Fitch 
Rating:
5.0

Thank you so much for making this rental experience smooth and easy! I also really appreciate you working with me on the rental length :) Keep up the great work!

joshua golter 
Rating:
5.0

Customer did not leave a comment.

SCOTT JENSEN 
Rating:
5.0

Friendly Environment with Fast & Quality Service!

Ethio Xolani 
Rating:
5.0

Customer did not leave a comment.

Charles Bryson 
Rating:
5.0

Great location and easy to help. Had 3 employees working which was a much better and more professional experience than the locations that had double to triple the amount of employees working in it.

RICHARD NESPLAK 
Rating:
5.0

Very kind and helpful - super friendly!

Deborah Russell 
Rating:
5.0

Customer did not leave a comment.

Shayla Hopkins 
Rating:
5.0

Very good

MICHAEL SALVADOR 
Rating:
5.0

Great team, very customer oriented

Carol Bakken 
Rating:
5.0

Absolutely nothing. This is, by far, the best facility hands down.

Carol Bakken 
Rating:
5.0

Denise went above and beyond helping with returning the truck by walking us through with the process and even helped with the fuel level issue. I would definitely recommend using this facility. Fabulous customer service.

Malene Mardis 
Rating:
5.0

Excellent, friendly and expedient service.

David Johnson 
Rating:
5.0

Very professional from start to finish...Rick

Charles Bryson 
Rating:
5.0

Top notch customer service!

Jordon Terry 
Rating:
5.0

Great service and very helpful. Would recommend and use again.

connor humber 
Rating:
3.0

I dropped it off at a location where the personnel was very friendly.

Glenn Harper 
Rating:
5.0

Always had an amazing experience at this location!

Catlan Lovin 
Rating:
5.0

Manager friendly and most capable & accommodating. This is the third occasion & very satisfied

JEFFERY N 
Rating:
3.0

The drop off was a 24/7 so we did it interact with anyone, but it was easy to check the truck in

Rose Root-Hudson 
Rating:
5.0

Customer did not leave a comment.

Glenda Morris 
Rating:
3.0

Did not appreciate having pick-up location changed three times and to a much further location.

Nicolas Osano 
Rating:
5.0

Always great customer service.

Bill Goodwin 
Rating:
5.0

Excellent even on short notice !!

TOM shelledy 
Rating:
5.0

Customer did not leave a comment.

Michael Wright 
Rating:
5.0

Quick and efficient top notch service

Todd Cospewicz 
Rating:
5.0

Just needed transportation while my truck was being repaired. Renting was hassle free and in a timely fashion.

TOM shelledy 
Rating:
5.0

Customer did not leave a comment.

AMYJOE GRISSOM 
Rating:
5.0

Customer did not leave a comment.

Brian Heard 
Rating:
5.0

Customer did not leave a comment.

Brian Heard 
Rating:
5.0

Customer did not leave a comment.

JOHN EASTER 
Rating:
5.0

Excellent customer service

BLAINE ANDREW 
Rating:
5.0

Customer did not leave a comment.

Kenneth Grimes 
Rating:
5.0

Doing Good The Way You're Doin' Things Already !!! Liked It From Start To Finish !!! Lady Was Way Polite !!!

Leon Campagna 
Rating:
5.0

Customer did not leave a comment.

MELVIN BYINGTON 
Rating:
5.0

Always excellent service at this location. Staff is always friendly and helpful.

Bill Goodwin 
Rating:
5.0

Customer did not leave a comment.

MIKE FUENTES 
Rating:
5.0

All went well. Easy.

EVELYN WORRING 
Rating:
5.0

Customer did not leave a comment.

Chris Rockwood 
Rating:
5.0

Inform customers about the allotted mileage ask them where they're going,to better fit there contract.

Thomas Valdez 
Rating:
5.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

Best customer service and friendly staff.

Bill Goodwin 
Rating:
5.0

Wonderful and quick service.

Samuel BOWEN 
Rating:
4.0

I reserved at one location, showed up to pick up my equipment only to be told I had been bumped to a different location. I was not contacted/informed which meant I had to waste time going to a second location. Improve your communication!

Robert Parker 
Rating:
5.0

Customer did not leave a comment.

John Caserotti 
Rating:
5.0

Best friendly service.

Bill Goodwin 
Rating:
5.0

I needed some quick help and had been struggling to figure out a solution to get a vehicle, after I put my reservation in I got a call almost instantly they were so friendly and helpful had me on the road within the hour, however I had an issue with drop off and couldn't get it back on the promised day, again so quick to help me find a solution to my issue and was able to get everything done, 100% would recommend

Daniel Kearney 
Rating:
2.0

To have and rent equipment to customers that they ask for. I did not get what I asked for. I couldn't do what I wanted to get done.

GARY JONES 
Rating:
5.0

The owner is a true craftsman and puts great care into customer service. A man of his word!!!!

Redrock Autosales 
Rating:
2.0

I was confused as to exactly where to go to check in with a return as I had to walk across the street twice to find the correct spot to verify my return..the personel was professional and the lot was clean...

everret Jay 
Rating:
5.0

Customer did not leave a comment.

Dorothy Sisk 
Rating:
5.0

Customer did not leave a comment.

Franklin Lopez 
Rating:
5.0

Great guys in the office. Very helpful.

BEKKI AMINA 
Rating:
5.0

Customer did not leave a comment.

KENNETH ALAN MASSIE 
Rating:
5.0

Customer did not leave a comment.

MIKE MAHER 
Rating:
5.0

Customer did not leave a comment.

EUGENIE KELLY 
Rating:
5.0

Denise was very helpful and friendly. She had everything ready and I was in and out quickly. The equipment was excellent, the truck drove really well. Everything here was very positive, thank you!

JASON CUSHING 
Rating:
3.0

Customer did not leave a comment.

Matthew Holford 
Rating:
2.0

Glass in the back of the truck. Inaccurate reporting of fuel level and rude customer service upon return.

Michelle clark 
Rating:
5.0

The owners of the automotive center that also handle the U-Haul service are awesome! Friendly and professional.

Renee Matovina 
Rating:
5.0

K& D was outstanding super helpful!! 6 stars out of 5 I called to extend my rental with Uhal and kind of got an indifferent attitude that seemed to borderline rude... and tried to call back again to extend and the wait time was 20-30 minutes and after being on the phone for 28 minutes uhal disconnected me. So I called K&D and there was no wait they extended the rental just took seconds no problem super helpful and accommodating I will go through them everytime now.

Patricia MoraFraatz 
Rating:
4.0

We requested equipment in July 5th at a location a mile from our home in Reno. We found out the day before we left that we had to pickup the one way rental At a location/town 120 miles round trip from our house in Reno. We had to drive our vehicle there gas up the rental and our personal vehicle and drive back to Reno to load all of this done July 22nd. This is not the first time I haul screwed us with last minute inconvenience and personal cost. Never again!!’

BENJAMIN Cumpton 
Rating:
5.0

No complaints. We will definitely be using you in the future.

Rodney Ortiz 
Rating:
4.0

I was sent 60 miles out of my way to get to this location. My reservation was 5 miles away and changed at the last minute. 2 extra hours of driving and fuel costs. Not impressed.

Glenn McKinnon 
Rating:
4.0

Customer did not leave a comment.

Renee Matovina 
Rating:
5.0

Customer did not leave a comment.

Molly Reijm 
Rating:
5.0

Customer did not leave a comment.

Richard Russell 
Rating:
5.0

Great people! They had no control over the main issue

Melissa Donat 
Rating:
5.0

Our U-Haul experience was the worst we have ever had. This particular locaiton was awesome it was the other issues with U-Haul that made the experience terrible. To be honest we will not be using U-Haul again in the future.

James Howarth 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HARRIS 
Rating:
5.0

The two gentlemen at KD were helpful, courteous and detail-oriented. They assisted with patience and found a great solution for us. thank you

James Fleming 
Rating:
5.0

Customer did not leave a comment.

Jay Simar 
Rating:
3.0

Customer did not leave a comment.

Craig Melzo 
Rating:
5.0

Not a thing. It was perfectly performed.

George Aman 
Rating:
3.0

My only complaint is that I ordered the car dolly for the South Reno location and had to drive 65 miles one way to pick it up. I asked for compensation for my time and gas but was denied. I had the South Reno personnel load the car onto the dolly. After about 500 miles on the road I noticed the straps were very lose on the tires and the tires were turned to the left. Luckily I was able to find a uHaul dealer in town and he removed the car and reloaded it. He said it was not loaded correctly to begin with and very possibly I would have lost the vehicle if I had continued. Please instruct your staff on loading procedures. I don't know how to do these things and that's why I had "the experts" do it for me.

Pat Lindgren 
Rating:
5.0

Awesome people!

TAMARA KAY BUEHN 
No reviews have been submitted for this location.

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