Comentarios del cliente para Juneau Street Market

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Juneau Street Market

Grado total:

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george G. en

Grado:

This is a smaller Authorized U-Haul Dealer run out of a convenience store. Staff was genuinely friendly, helpful, polite and thoughtful. I accidentally left a priceless keepsake in the U-Haul glove box, and they went out of their way to make sure I got it back. Impressive in this day and age.

Eric Z. en

Grado:

Have more space available for trucks that are scheduled to be dropped off. Let them know where they need to park before they arrive - it wasn't clear.

KAREN K. en

Grado:

The app check out is a little confusing as the photos can’t be uploaded.../only taken within the app.

RACHEL M. en

Grado:

El cliente no dejó un comentario.

William T. en

Grado:

Parking is always an issue for neighborhood businesses. The gentleman running this shop does a terrific job running the store and handling the uhaul side.

Nicole R. en

Grado:

Man renting the truck gave it to me at 3/8 of a tank and told me that in order to return it I would have to fill it up the entire way. When we challenged him as to why I would need to fill it up when it was not given to me that way he told me "life is hard". If I hadn't already reserved the truck I would not have rented it here and would not ever return or recommend to a friend. I felt very uncomfortable and the entire exchange was very unprofessional.

Diante S. en

Grado:

El cliente no dejó un comentario.

monica M. en

Grado:

El cliente no dejó un comentario.

Brandon R. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

Wasim T. en

Grado:

Great people, I’ll recommend it to my friends.

Anucha Y. en

Grado:

All good.

Fata D. en

Grado:

The truck was very clean and I’ll recommend this location to my friends

Fata D. en

Grado:

Great people and very nice owner. Thanks

Valerie L. en

Grado:

El cliente no dejó un comentario.

Alex S. en

Grado:

The van had only 411 miles and was incredibly dirty and smelly with shoes, socks, and old food I had to clean out before I could use it. I am pretty sure someone has been sleeping in there.

Tamara Zenobia C. en

Grado:

Fast and easy service.

tiffany G. en

Grado:

As long as you take a photo of the miles. I was charged for more miles than I drove (likely a typo when they entered the info) and I noticed the discrepancy but didnt take a pic with my phone, so had to pay the extra fee despite showing I had tracked miles on my own. The more you know...

Austin H. en

Grado:

Have Mobile rental actually work. I tried it with my reservation but it never worked. Plus, this location doesn’t seem set up to do it, as keys aren’t in vehicle.

Erich M. en

Grado:

As advertised should be open at 7:00am. But nobody showed up.Could not rent the truck. Had to get another rental at U-Haul in West Seattle ay 9am.

Ana W. en

Grado:

I was texted a drop off location but when I got there I was sent to another location. The first location was far from where I unloaded. And the second drop off location was even further. The man who helped me at the final drop off was very friendly. No complaints about him. But really not happy about how far I had to go to drop off the uhaul.

Shelley O. en

Grado:

El cliente no dejó un comentario.

Susan F. en

Grado:

El cliente no dejó un comentario.

Susan M. en

Grado:

Dave at the Juneau Market made the whole process very easy. Highly recommend!

Ken C. en

Grado:

wonderful people , friendly owner

debbie T. en

Grado:

El cliente no dejó un comentario.

Tricia Y. en

Grado:

My original pickup location was on 35th. When I updated the pickup time, I was not notified that the location had changed to the Juneau one. No hand truck was included, either. Overall frustrating morning and it set be back 35 minutes. I had people I was paying waiting for me. So a major loss.

Brookes D. en

Grado:

No improvement suggestions for the Juneau St. Market location. Great experience.

Julie F. en

Grado:

Everything went smoothly - thanks!

Tori N. en

Grado:

I was charged for a safe coverage plan i didnt sign up for 3 days in a row

dottie O. en

Grado:

The clerk was not competent. He was not clear in asking questions and had trouble typing up the paperwork. Just because you know the question you are asking on your head, remember we. Have no idea what you are asking. Read the entire question, especially if you interrupt the process. He tried to do too many things at the same time- wait on convenience store customers etc. The process took quite a long time. He gave me inaccurate information and told me he couldn’t change anything on the contract. Thank goodness I drove up to 35th and Morgan St. the clerks there were spot on and fixed everything with a 2 minute phone call. Ultimately what could have been a 15 minute experience ended up costing me almost an hour and driving to another location. As far as overall UHaul experience, we rented a larger truck in Nov 2018, drove from Cheney to Seattle and spent $110. Going back to Cheney with a smaller truck cost us $549.00. 400% increase is very greedy- shame on you for gouging!

Edith H. en

Grado:

El cliente no dejó un comentario.

Stuart F. en

Grado:

El cliente no dejó un comentario.

Nathaniel C. en

Grado:

El cliente no dejó un comentario.

Steph S. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

Van parked off-premise. Annoying to have to go 2 blocks for dolly. Host distracted by other customers. I should have just gone to the uhaul store.

Andrew H. en

Grado:

Great neighborhood uhual dealer , will recommended to all friends

kyle M. en

Grado:

You guys shouldn't really let other businesses rent out your stuff. The dude didn't even know truck sizes, cost, didnt check the truck before or after. Didn't know what was in the truck or what was wrong with it. The trucks power steering was horrible. The door was sticking a lot.

David S. en

Grado:

I’ll recommend this to my friends

nam H. en

Grado:

Perfect people , great customer service and friendly owner Thanks

Judi M. en

Grado:

Great people and smooth transaction I will recommended for my friends. Thanks

Erick R. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

I love this location for easy pick up and returns. You need more service reps at the 35th ave location or have an Express pick up system in place

Steph W. en

Grado:

We found this location MUCH more helpful than the storefront on 35th and Morgan. 3 people were working at 35th when we stopped by to ask a simple question about picking up at the Juneau market (didn't see the truck we requested out front and turned around to double check we were in the right spot)... there were 6 people in line, but only one person was available to help customers. I have waited at that location for almost an hour before and on busy days at the end of the month don't understand why the staffing situation isn't better. Had the best experience at the Juneau spot. Loved the customer service and support from the staff there. Will never use the 35th location again.

robyn B. en

Grado:

Brake light was out. Was pulled over by State police and given warning.

Matt T. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

Randell C. en

Grado:

El cliente no dejó un comentario.

Darin S. en

Grado:

El cliente no dejó un comentario.

Donna M. en

Grado:

El cliente no dejó un comentario.

Rebecca B. en

Grado:

El cliente no dejó un comentario.

eddie N. en

Grado:

The vehicle was not clean but acceptable. Overall good.

Geoffrey O. en

Grado:

El cliente no dejó un comentario.

Mel T. en

Grado:

The service was poor, actually overcharged me. The first time this is ever happen to me with U-Haul

Samuel G. en

Grado:

The staff here was great the location was not on the exterior, on the interior it was great. There is something wrong when the local bums are hanging out outside the premises and going in and out of the location with literally no intent on patronizing the store.

Patricia P. en

Grado:

The gentleman who helped me was very kind.

Mayank T. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

The guy at the store was nice. I am satisfied. The only thing is that being there is one guy I believe it may of been difficult for him to run the store and pay attention to truck rental at the same time.

Peggy M. en

Grado:

Friendly, helpful staff in the store to make the rental process easy.

Edward G. en

Grado:

Good service

shane L. en

Grado:

The man who rented the vehicle to ya had awful customer service.

Denton P. en

Grado:

The $19 rental turned out to be $74.58 for less than 2 hours and only 20 miles. I put in 5.012 gallons of gas for $18.54. Which means the van gets less than 4 miles per gallon or the tank was not full when I picked it up. I have used UHaul for many years and have found great value. I do not see the value in this rental. I will look for an alternative next time.

Nathan F. en

Grado:

El cliente no dejó un comentario.

Kristen J. en

Grado:

El cliente no dejó un comentario.

Connor R. en

Grado:

Forced to parallel park on a busy street.

yosef F. en

Grado:

Website needs to be more user friendly.there are many people looking for such services.the process is not one that is easy especially when tied up on a move.

Gregory A. en

Grado:

The location was convenient and the service good.

stevens T. en

Grado:

Professionally run

Anne S. en

Grado:

Dave was excellent in getting us set up, the cargo van ready and very clean, the paperwork was a breeze and we were on our way.

Taylor S. en

Grado:

Vehicle I reserved was not there and had to take a larger, less fuel efficient, truck. Staff was kind, but did not offer compensation at all for the inconvenience.

barbara I. en

Grado:

It was hard to find and no one knew they had a u haul truck there.

Steve R. en

Grado:

Love the local neighborhood location

Erica V. en

Grado:

The truck was gross! The contract was printed on notebook paper. The employees who helped me were nice enough but very unprofessional.

AUDREY H. en

Grado:

El cliente no dejó un comentario.

GINA D. E. en

Grado:

El cliente no dejó un comentario.

Zach B. en

Grado:

El cliente no dejó un comentario.

Kendra S. en

Grado:

This location only had one person available during pick up and drop off, in addition to being responsible for the attached retail store. It was a botchy service experience, at no fault of the people working.

Emily C. en

Grado:

The van was not in the parking lot, it was parked a block away, across an intersection on a residential street, despite the picture that showed it in the parking lot and the 6 empty spaces in the parking lot. It was not in view of the parking lot and it was not explained that the van may be parked randomly on a residential streer.

deborah B. en

Grado:

Clean vehicle. Efficient service. Small covenient neighborhood location.

Chance B. en

Grado:

Online reservation was unclear and did not work. Computer and printer on-site were unreliable and did not work. Added a lot of time to our pick up and drop off

Josh V. en

Grado:

3rd time renter. LOVE This place

Carla F. en

Grado:

Friendly service and open until 10pm on weeknight!

Jack E. en

Grado:

El cliente no dejó un comentario.

Danielle S. en

Grado:

El cliente no dejó un comentario.

Bronwyn F. en

Grado:

El cliente no dejó un comentario.

Gabby M. en

Grado:

Overall, great fast easy to work with employees. 9-10 all around! This will be my forever spot for Uhual. Thank.

RANDAL B. en

Grado:

El cliente no dejó un comentario.

ERIC D. en

Grado:

These guys are the best! I had a horrible experience at the 35th Ave SW store. Thanks!

David B. en

Grado:

Great service, They were very helpful and everything was really quick.

David T. en

Grado:

El cliente no dejó un comentario.

Bardiya S. en

Grado:

El cliente no dejó un comentario.

ryan P. en

Grado:

Quick pick up And drop off. Very friendly staff.

Patrick R. en

Grado:

I returned the vehicle at exactly 12:30 am but had forgotten to sign in and have been charged until 10am the next day. Extremely not satisfied and wish there was something that could have been done

Marianne C. en

Grado:

El cliente no dejó un comentario.

TeRoi T. en

Grado:

The person at the center rented out my vehicle to someone else and would not help me rent another one very poor

thore K. en

Grado:

Better parking options would be nice, having to go track the truck down on a sidestreet was unexpected.

Carmine D. en

Grado:

See above complaints.

Andrew B. en

Grado:

Helpful staff AMD vehicle in good condition

Jennifer D. en

Grado:

El cliente no dejó un comentario.