I rented with the mobile share. First I was 30min past my pick up time and was unable to start the rental thru the app. I had to call customer service to start which made me even later. Then when I returned the van I was unable to leave keys in drop box because the slot was too small. I guess made back when keys were just a skinny key . I had to call customer service again!! I also would suggest the establishment should put up no parking signs in the are where they want you to leave the uhaul. I had to ask a customer to move their vehicle because they parked right where the van needed to go.SUSANNM P.
Customer Reviews for J's Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nacole C.
Customer did not leave a comment.judith R.
Everything went really well.judy R.
I rented the same van in August at that time there is a notice displayed on the dash to â€œservice charging systemâ€ imagine my surprise when the same message was displayed 10/12/23. The van also smells of cigarette smoke. Other than those two items it is super convenient location and easy rental.BETTY JANE C.
Customer did not leave a comment.Joe W.
love Lisa, she is always so professional and courteous.Easter S.
Customer did not leave a comment.david S.
Customer did not leave a comment.Gaetanina D.
Took me almost two hours to get the truck. App is garbage! Wouldn't except pics, Wouldn't except credit card, took 40 min to get it done with the help over the phone. And then same problem returning it. When I went to take pics to show there was no damage it didn't let me finish after I took just one Pic. It just jumped to the end page and I couldn't go back. Once again I had to call uhaul and explain over the phone. Nightmare!Frank C.
The fact that there's no attendee for questions regarding the lock box,and the customer service isn't knowledgeable about the area made it difficult to gain access to the key. Also no parking for your vehicle.Abena G.
My experience with the mobile app is abysmal. This time it took 40 minutes to get through the whole process of checking in, a;ll the time i was standing in the rain by the key box. The last time(3 months ago,) it took nearly 2 hours. the IOS app doesn't work, and the web browser version tends to crash my phone. on top of that the process of telling who I am is clunky. Why can't you get your identity pre-approved so that you don't have to prove who you are out in the cold, oir hot or rain? It's just a horrible experience.Jocelyn B.
Customer did not leave a comment.Al L.
Excellent service, very friendly!Sevdai K.
Seats had animal hair all over them, I'm highly allergic to animal hair , I ended up in the hospital with a severe allergic reaction.Cheyann D.
Van was clean, well maintained & handled well. I will use them again in future.jack A.
Customer did not leave a comment.brenda J.
Friendly local rental folks Easy procedures pick up and drop off I intend to use again (Port Jervis,NY)michael O.
Customer did not leave a comment.robin R.
The personal are very friendly and pleasant and helpfulKim M.
Give them a decent truck to rent when you have one available. Not a vehicle that has a riveted bumper from previous damage and tire sensors that are defective causing renter to waste time and miles. Finding a gas station, calling roadside service only to be told that that's normal for these safety sensors to be defective. Given vehicle with only a quarter tank of gas. Then have the nerve to charge an extra 13.00 for going over the mileage by one mile!!!!!!! Never ever again!!!!!Julien F.
That you have to use credit card given at time of pick up /drop off and cannot use cash.robin R.
This location was fine. No one from Uhaul actually works there but the gas station attendant was very helpful.Porsche C.
Customer did not leave a comment.James H.
Customer did not leave a comment.Richard B.
Flawless experience! Thankscurtis L.
Customer did not leave a comment.theresa S.
Customer did not leave a comment.James M.
Very helpfulshemika J.
GREAT JOBElliot F.
Customer did not leave a comment.Rinold I.
Pick up was a pain because remote 24/7 uhaul website made it tedious and lengthy. Kept having to resign in start over. Annoying. Drop off was a breeze. Handed keys to a live person who was very nice.STEVIN J K.
Excellent friendly service and the van was brand new, easy pick up and drop off. I will be renting another van shortly. Thank you Kevinâ€¦.KevinR G.
Both the gas station and the tire shop work together for rentals. Maybe they should consider working on a lot to get more trucks and for easier entry for customers. Great friendly people.Melissa C.
Air tires, Tighten Mirrors. Sense of urgency.Patrick M.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Judith M.
Customer did not leave a comment.angel S.
Just make sure that the inside of the trucks where customers are going to put their belongings is clean. Take notes of all damages in our and around the U-Haul. Lisa was very nice I would go back to get a truck from there.Aileen V.
Simple, easy, friendly, awesome. Thanks!Matthew S.
Customer did not leave a comment.Melissa R.
Customer did not leave a comment.JEFFREYCLYDE B.
Customer did not leave a comment.ELAINESHIRLEY M.
Thank you Lisa for your services. You were kind, patient and polite. You are brightening Uhaul with your presence and hard work . I would definately come back to your office and rent more vehicles.Bella B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.andrew D.
Customer did not leave a comment.Debra C.
Dropped off vehicle after hours with key drop etcROBERTHALL G.
Customer did not leave a comment.VIELKA B.
Pick-up truck needed cleaning, inside and out. App for returning truck, failed to work as needed. Was not able to upload photos that were required to go to next step. Very frustrating experience. Customer service is of absolutely no HELP!Michael B.
The pick-up procedure was very confusing. I was not aware that the â€œalternate contactsâ€ would be contacted right away, as that was not specified. Both of these individuals were unable to answer the calls from UHaul, so I ended up waiting over 20 minutes just waiting. When I questioned things on the chat, the agent did not explain what was going on.Christine T.
Customer did not leave a comment.Jeff O.
Charging $14 for insurance and not letting you opt out is ridiculous. Because even if you get the insurance and something happens you are still responsible to pay for itâ€¦ won't be renting again !!!!!guy M.
Best place to rent a truck!! Professional friendly people that run an incredible business.Darryl M.
After waiting 35 minutes, and countless problems trying to pick up the truck and being told there was nothing the people inside could do to help, they had to call the manager from home to come finally help us. Don't rent trucks at a location of the employees can't help when problems occur.Brianna S.
Customer did not leave a comment.ROGER U.
Customer did not leave a comment.Martin D.
The mobile checkin process on the phone was to lengthy! I filled everything it online, it shouldn't have taken so long at check in with the appPeter T.
Customer did not leave a comment.judith O.
The location was fine, truck was fine. The issue was, and likely for others, is the online checkin system. I wasted nearly 90 minutes attempting to get the truck. Multiple calls to customer service were marginally helpful. The entire process should be completed PRIOR to arriving at the location- similar to a car rental. I have left enterprise in under 10 mins, rental to driving away, all from my phone. Whomever set up the ride share rental process in this way, should be fired.mike C.
smartphone check-out was not easyJoseph L.
The truck was the filthiest truck I have ever been in, in covid this is unhealthy and dangerous. We drove it home and I had to wash it out completely in the inside and the back bed looked like it had never been clean, there was hay, leaves, debri and mud inside and outside of the truck. It had a huge dent in the passenger door. It took forever to get the code for the truck because no one told us we had to be where the truck was parked. I recently had knee surgery and it was hard to stand at length to sign up again, after I had filled all the info out the night before, it was awful service. We rent from you frequently and this was the worse rental pick up we have ever had, the truck was downright gross, no one should have rented that pig of a truck ever, whoever had it last just dropped it off, dirty. It took forty five minutes to clean it before we could even drive it. I used interior car cleaner and a bucket of water, the water was black when I finished and the rag that I usually wash and use again I threw in the garbage, it took four time of washing my hands to get the smell off of them. Disgusting.Dolores C.
Nothing everything was excellent thank you.Judith M.
Lisa is the best !Lawrence Z.
I had a problem returning the truck it kept telling me the mileage was incorrectRonald D.
Customer did not leave a comment.Sherri M.
Very clean and vwrt fast and she explained everythi g very clear awesome expiwrenceWilliam L.
After only using the trailer for two days and staying in state I only received 100 dollars backLENNON S.
Customer did not leave a comment.Ruth V.
Customer did not leave a comment.Tobias C.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Reginald P.
They where very goodRobert M.
The app did not work and the counter help at the Firestone Tire store told us they shut the u-hale computer systems down and couldn't help us. We went to another location on Kingston and the gentleman at the dealership was kind enough to put us in contact with the area manager who was extremely helpful in getting us on our way. Same thing occurred when we returned with the difficulty in the online process. Again we contacted Mike the area supervisor and he assured us all would be fine and the location will check it in on Monday. The truck was great and we had no other issues. Thank you for have such outstanding customer service from your managers, otherwise we would have not been able to move on that day.Kristen S.
As someone with a compromised immune system and a father with cancer I had expected the truck to at least be semi clean as we are dealing with the coronavirus, what I found instead was dirty,sticky and unclean.i sanitized the best I could so that I could be safe and the next person could feel secure. I spent almost 50$ for this rental. I have used uhaul for years but I wont againMelanie C.
Truck and windshield was full of bird crap. Vents let no air in. Back door had no cables to spring it up. One was missing one was broken. Door flew down and almost cut me in half. I made the manager open it and he could barely do it. I took pictures of the damaged cables. I expect money taken off of the bill.dennis B.
The womyn at the desk needs a medal for she handled the womyn who did not want to walk across the street to pick up her car. The best customer service ever.Dolores C.
Customer did not leave a comment.Barbara D.
Location is visible, convenient & has ample parking. Rental agent was very courteous & helpful, & gladly noted partially filled fuel tank. There are arrangements for pickup and key drop-off after hours, which could be very useful. Pickup truck was fairly new and drove quite well.jack A.
Customer did not leave a comment.THEODORE P.
First if all let me start by saying, that yes the truck was clean but not well maintained. The steering felt as if had been in a prior accident or something and not repaired correctly. I had all i could do to.keep it on the road. I am a professuinal truck driver so i am very well aware of how the truck was supposed to handle. We also kept hearing a banging or cracking sound that came from the front end that really scared my wife.Robert M.
Everything greatMark W.
Don't change anything. The person who rented me the uhaul was knowledgeable, efficient, and courteous. She is an asset to uhaul.Jeffrey M.
One tire has low pressure and no cap. Needs to be fixed.Rassha T.
Explain how to return rental properly. Truck didn't have any equipment on it .Minderee B.
Customer did not leave a comment.Pino C.
Working with the location was just fine. Working with U-Haul was awful. Suddenly everything is on my cell phone? That means I MUST have a working one but I didn't know that until I got to my car and suddenly I have pictures on my phone to verify. The pictures sent to verify the condition of the truck were not of the truck I was renting. The questions are geared to answers you seem to want. When I returned the truck I was asked to download a tracking device TO MY PHONE. Absolutely not. When I called the U-Haul rep I was told I would be charged for not downloading the tracking device. This is outrageous. They waived the fee but it took 20 minutes of confusion to get that done. I will not download tracking from UHaul. And where is the privacy for my personal information? Now it's in a cloud you ask the customer or the rental agent to put through. Not prudent. Where are the many copies of my license that were put into a file at other UHauls each and every time I rented? I don't feel secure about any of this. You may have lost a customer.Eleanore S.
I was charged for a two day rental when the truck was returned the same day. Never again will i Do any Business with J's Mobil or Port Jervis Tire and Auto.Michael P.
Good all-around experience.Michael G.
Great job guys! Thank you!Omar A.
Customer did not leave a comment.AMY T.
Can not think of anythingeric H.
There was no place to park and when I went into the gas station I was told just park in front of the other trucks in the middle. Not helpful or nice. This was the second location to drop off. After 35 minutes at the first location on the phone explaining that the drop box was broken and the door was open allowing someone to take the key. After a long time on the phone waiting with frustration I was directed to another site across town, This was great as I'm paying per mile. The place on Jersey Ave Port Jervis was looked run down. Bad experience trying to return the truckjoseph C.
Customer did not leave a comment.AMY T.
Cab of truck was muddy with footprints Rear of truck (cargo box) had dirt, leaves and other pieces of garbage in it (which I had to sweep out). Other then that, the experience was normalKasriel B.
Customer did not leave a comment.carmen A.
Friendly, efficient.Mark W.
Lots of mud in the cargo area, had to sweep and mop before I could load.William B. H.