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Eloi Ortiz
Customer Reviews for JRs Professional Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Jeanette BermeaCalled the number to figure out pick up was send a message that said I'll call you back 20 minutes later no call back. Keys were not where they were supposed to be to locate them. Van was dirty and customer service was terrible. Wouldn't recommend to anyone
Brandi NevarezI first rented, on line, from a small gas station with 2 trailers. It was a mistake to go forwrd with him. I found 3617 N. Main Street and She was great with setting me up with a trailer for a local rental. I reccomed her to everone!
bart stafffordSpeedy and affordable services, was very satisfied.
Josselyn ZepedaI LOVE JRs! They are friendly, honest, and just overall good people! I had my daughter with me and she loves animals. Well the lady behind the desk and the gentleman at the window were so nice they even introduced their cats to my girl!♥️🙏I won’t go anywhere else, thank you for your genuine kindness!
Bess JohnsonTransaction was smooth and easy! Trailer was in great shape and ready to go! I would definitely use JR’s again!
Noy DaoThis location is always the easiest place to rent!!! The lady who works there is amazing
Natividad RosasGood friendly people if your in need of great service pull up to JRs Professional Services they'll take care of you.
Dondrea Dre JordanRental was filthy inside and out
Philip MorganChristina was very helpful and friendly, very easy to work with. The tire was flat.
Daniel BalderasLady at this location is fantastic, always helpful and on the ball!
JARRELL MACDONALDI ordered and paid for a furniture dolly and the blankets, and I got a call the day I was supposed to pick it up saying they didn't have those items and suggested I just cancel my order. I still got charged for those things - never even offered a refund. Worst experience ever.
Christopher WieseEasy pick up and friendly staff. Woman working was very helpful and helped me get what I needed. Unfortunately the dolly I ordered was not available (thankfully I had one already). She took the item off my bill.
LORI FOXNeeds to learn how to use his computer.
roger paigeVery friendly and helpful !
Tom and Vickie DuesmanTire strap was ripped off couldn’t use it to safely secure my car and it was dirty not a clean location
John RodriguezI was really disappointed that I ordered a dolly and an appliance dolly and didn’t receive them. I got no notice from U-Haul that they would not be in the truck. I then I had to to drive to the nearest U-Haul which added 15 miles to my total drive time not to mention not having all the things I needed and extra time that I did not plan on spending. The rental place itself was wonderful and the person that I did interact with was extremely sweet and helpful. However I didn’t not appreciate that U-Haul took things out of my cart without any notice and then made me spend extra time getting the things I needed… very disappointing
Rachel BurgessGreat Customer Service!
Jeanette BermeaVery smooth and easy transaction.
William WoodsI just want to say that Christina and her crew at JR’s on Main St in Fort Worth, Texas are absolutely amazing! I rent from them often, and will continue to do business with them versus driving a few miles to work with someone else! Christina, if you get to see this, thank you for being so consistent with me! You are amazing, and I definitely plan to continue my business with you and no other Uhaul rental!
Dustin FrendSuper nice people. Very convenient location.
ALLAN SHEERCustomer service couldn’t have been more helpful!
Ryan RodriguezChristina was very nice and helpful. She made the experience very pleasant. She answered our questions and it satisfied our needs.
Jerry KotzmanA friend was watching the store and had to help me . Had to leave message at both this location and picture to the starting location so someone from Uhual knew I brought back .
Chris BalcarLove this place ...this is the place to go when you need a good moving truck
Norma MejiaThe truck was pretty beat up and 5 pallets were left in the truck from the previous user. I will say customer service was great though because they came to pick up the pallets.
Matthew BryantDropped keys off at location and took picture's
DEVAN KIMURAThe customer service representative was extremely nice. She went above and beyond.
Jessica ColarNo one there, understand they were busy.
Robbie LeeGreat staff and easy process. Enjoyed the experience.
RENE RODRIGUEZExcellent customer service and equipment
SONYA RANGELMs.Emery was the best at renting and I needed a extra day, she helped me out.
CLARENCE SCOTTGood service
Humberto PastranaTrailer was great, minus once we had loaded and ready to take on the road, one tire was flat. I put air in and continued to maintain air for over 400 miles. At which point I called main UHaul customer service hoping for a quick resolution to drop off trailer at a location in Corpus Cristi, and I was met with complete lack of empathy. Was told I had to call another number for road side assistance. Which I explained that I had already put air in tire multiple times causing me extra time spent on road. If she could please help with me dropping off at another location. Response was it would be double the original price! I responded that I did not have time to wait on road side assistance, could she discount that so I could just drop it off? No was her response. I asked for a manger, she said she would ask for a manger to call. To date, have not gotten a call back. Very disappointed with uhaul!!!!!
greg WassonTire was flat on the trailer I hooked up to and the one next to it but the third trailer had good tires.I know tires are hard to keep up
TIMOTHY ROSEBERRYNothing Service was excellent
Clifford HockettGreat service
Jose HernandezA lot mud in the parking lot, and cats in the counter
Raul Ramirez YanezGreat customer service. The woman that helped me was fantastic.
Kingsley PenlandExelent service
JOSE HERNANDEZChristina was extremely friendly and polite and really looked out for me. Thank you Christina! Hire people with people skills do set up mock scenarios i believe that give the worker confidence and the customers can read that and gives positive vibes.
Francisco Hernandez