Customer Reviews for JRs Professional Services
(U-Haul Neighborhood Dealer)

859 reviews

3617 N Main St   Fort Worth, TX 76106

(817) 820-0711

Office Hours

  • Mon-Tue: 9 am–12 pm
  • Wed-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(817) 820-0711

3617 N Main St
Fort Worth, TX 76106

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–12 pm
  • Wed-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eloi Ortiz 
Rating:
5.0

Great customer service

Jeanette Bermea 
Rating:
1.0

Called the number to figure out pick up was send a message that said I'll call you back 20 minutes later no call back. Keys were not where they were supposed to be to locate them. Van was dirty and customer service was terrible. Wouldn't recommend to anyone

Brandi Nevarez 
Rating:
5.0

I first rented, on line, from a small gas station with 2 trailers. It was a mistake to go forwrd with him. I found 3617 N. Main Street and She was great with setting me up with a trailer for a local rental. I reccomed her to everone!

bart staffford 
Rating:
5.0

Customer did not leave a comment.

Michael Richardon 
Rating:
5.0

Customer did not leave a comment.

ELIZA HERNANDEZ 
Rating:
5.0

Speedy and affordable services, was very satisfied.

Josselyn Zepeda 
Rating:
5.0

I LOVE JRs! They are friendly, honest, and just overall good people! I had my daughter with me and she loves animals. Well the lady behind the desk and the gentleman at the window were so nice they even introduced their cats to my girl!♥️🙏I won’t go anywhere else, thank you for your genuine kindness!

Bess Johnson 
Rating:
5.0

Transaction was smooth and easy! Trailer was in great shape and ready to go! I would definitely use JR’s again!

Noy Dao 
Rating:
5.0

Customer did not leave a comment.

Jontorious Gales 
Rating:
4.0

Customer did not leave a comment.

Tracy White 
Rating:
5.0

This location is always the easiest place to rent!!! The lady who works there is amazing

Natividad Rosas 
Rating:
5.0

Customer did not leave a comment.

Veronica Santos 
Rating:
5.0

Good friendly people if your in need of great service pull up to JRs Professional Services they'll take care of you.

Dondrea Dre Jordan 
Rating:
5.0

Customer did not leave a comment.

Debra Harris 
Rating:
5.0

Customer did not leave a comment.

Jermaine Williams 
Rating:
5.0

Customer did not leave a comment.

Charles Henigan 
Rating:
1.0

Rental was filthy inside and out

Philip Morgan 
Rating:
4.0

Christina was very helpful and friendly, very easy to work with. The tire was flat.

Daniel Balderas 
Rating:
4.0

Customer did not leave a comment.

Debra Swain 
Rating:
5.0

Lady at this location is fantastic, always helpful and on the ball!

JARRELL MACDONALD 
Rating:
1.0

I ordered and paid for a furniture dolly and the blankets, and I got a call the day I was supposed to pick it up saying they didn't have those items and suggested I just cancel my order. I still got charged for those things - never even offered a refund. Worst experience ever.

Christopher Wiese 
Rating:
5.0

Customer did not leave a comment.

Bryce Tivnan 
Rating:
3.0

Easy pick up and friendly staff. Woman working was very helpful and helped me get what I needed. Unfortunately the dolly I ordered was not available (thankfully I had one already). She took the item off my bill.

LORI FOX 
Rating:
3.0

Customer did not leave a comment.

Barry Kilbane 
Rating:
4.0

Customer did not leave a comment.

Greta Kilpatrick 
Rating:
4.0

Needs to learn how to use his computer.

roger paige 
Rating:
5.0

Very friendly and helpful !

Tom and Vickie Duesman 
Rating:
1.0

Tire strap was ripped off couldn’t use it to safely secure my car and it was dirty not a clean location

John Rodriguez 
Rating:
5.0

Customer did not leave a comment.

CHRIS KITE 
Rating:
5.0

Customer did not leave a comment.

Tom Waterson 
Rating:
5.0

Customer did not leave a comment.

Adam Vasquez 
Rating:
4.0

I was really disappointed that I ordered a dolly and an appliance dolly and didn’t receive them. I got no notice from U-Haul that they would not be in the truck. I then I had to to drive to the nearest U-Haul which added 15 miles to my total drive time not to mention not having all the things I needed and extra time that I did not plan on spending. The rental place itself was wonderful and the person that I did interact with was extremely sweet and helpful. However I didn’t not appreciate that U-Haul took things out of my cart without any notice and then made me spend extra time getting the things I needed… very disappointing

Rachel Burgess 
Rating:
5.0

Great Customer Service!

Jeanette Bermea 
Rating:
5.0

Customer did not leave a comment.

santana hernandez 
Rating:
5.0

Customer did not leave a comment.

Juanita Wilson 
Rating:
5.0

Customer did not leave a comment.

David Rau 
Rating:
5.0

Customer did not leave a comment.

Adrian Rodriguez 
Rating:
5.0

Customer did not leave a comment.

BERTHA RIOS 
Rating:
5.0

Very smooth and easy transaction.

William Woods 
Rating:
5.0

Customer did not leave a comment.

Krista Cowen 
Rating:
5.0

I just want to say that Christina and her crew at JR’s on Main St in Fort Worth, Texas are absolutely amazing! I rent from them often, and will continue to do business with them versus driving a few miles to work with someone else! Christina, if you get to see this, thank you for being so consistent with me! You are amazing, and I definitely plan to continue my business with you and no other Uhaul rental!

Dustin Frend 
Rating:
5.0

Customer did not leave a comment.

Teddy Major 
Rating:
5.0

Customer did not leave a comment.

Manuel Guerrero 
Rating:
3.0

Customer did not leave a comment.

Kyle Wease 
Rating:
5.0

Customer did not leave a comment.

Damian Serrate 
Rating:
4.0

Super nice people. Very convenient location.

ALLAN SHEER 
Rating:
5.0

Customer service couldn’t have been more helpful!

Ryan Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Michael Tipton 
Rating:
5.0

Customer did not leave a comment.

Humberto Areyano 
Rating:
5.0

Christina was very nice and helpful. She made the experience very pleasant. She answered our questions and it satisfied our needs.

Jerry Kotzman 
Rating:
3.0

A friend was watching the store and had to help me . Had to leave message at both this location and picture to the starting location so someone from Uhual knew I brought back .

Chris Balcar 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD GHALI 
Rating:
5.0

Customer did not leave a comment.

Sofia Dorado 
Rating:
5.0

Customer did not leave a comment.

Daveian Serna 
Rating:
4.0

Customer did not leave a comment.

SEAN GULLERY 
Rating:
5.0

Customer did not leave a comment.

Jose Jose Martinez 
Rating:
5.0

Customer did not leave a comment.

James Morin Jr 
Rating:
1.0

Customer did not leave a comment.

Corena Dukes 
Rating:
5.0

Love this place ...this is the place to go when you need a good moving truck

Norma Mejia 
Rating:
4.0

The truck was pretty beat up and 5 pallets were left in the truck from the previous user. I will say customer service was great though because they came to pick up the pallets.

Matthew Bryant 
Rating:
3.0

Dropped keys off at location and took picture's

DEVAN KIMURA 
Rating:
5.0

Customer did not leave a comment.

JOE RANGEL 
Rating:
5.0

Customer did not leave a comment.

Braden Barbisch 
Rating:
5.0

Customer did not leave a comment.

Eric Gibbson 
Rating:
5.0

Customer did not leave a comment.

DONALD FULFORD 
Rating:
5.0

The customer service representative was extremely nice. She went above and beyond.

Jessica Colar 
Rating:
5.0

Customer did not leave a comment.

LORI JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Kristopher Long 
Rating:
5.0

Customer did not leave a comment.

Micheal Guthrie 
Rating:
2.0

Customer did not leave a comment.

Willie Calton 
Rating:
4.0

Customer did not leave a comment.

VALENTIN GARCIA 
Rating:
4.0

Customer did not leave a comment.

Angel Rivera 
Rating:
4.0

No one there, understand they were busy.

Robbie Lee 
Rating:
5.0

Great staff and easy process. Enjoyed the experience.

RENE RODRIGUEZ 
Rating:
5.0

Excellent customer service and equipment

SONYA RANGEL 
Rating:
5.0

Customer did not leave a comment.

Garland Davis 
Rating:
5.0

Ms.Emery was the best at renting and I needed a extra day, she helped me out.

CLARENCE SCOTT 
Rating:
5.0

Customer did not leave a comment.

Dean Beutz 
Rating:
5.0

Good service

Humberto Pastrana 
Rating:
4.0

Customer did not leave a comment.

Curtis Bell 
Rating:
5.0

Customer did not leave a comment.

Julius McCloud III 
Rating:
5.0

Trailer was great, minus once we had loaded and ready to take on the road, one tire was flat. I put air in and continued to maintain air for over 400 miles. At which point I called main UHaul customer service hoping for a quick resolution to drop off trailer at a location in Corpus Cristi, and I was met with complete lack of empathy. Was told I had to call another number for road side assistance. Which I explained that I had already put air in tire multiple times causing me extra time spent on road. If she could please help with me dropping off at another location. Response was it would be double the original price! I responded that I did not have time to wait on road side assistance, could she discount that so I could just drop it off? No was her response. I asked for a manger, she said she would ask for a manger to call. To date, have not gotten a call back. Very disappointed with uhaul!!!!!

greg Wasson 
Rating:
3.0

Customer did not leave a comment.

Haley Borror 
Rating:
4.0

Customer did not leave a comment.

JARED LACOVARA 
Rating:
3.0

Tire was flat on the trailer I hooked up to and the one next to it but the third trailer had good tires.I know tires are hard to keep up

TIMOTHY ROSEBERRY 
Rating:
5.0

Customer did not leave a comment.

Dave Westra 
Rating:
5.0

Customer did not leave a comment.

Steve Creger 
Rating:
5.0

Nothing Service was excellent

Clifford Hockett 
Rating:
5.0

Great service

Jose Hernandez 
Rating:
5.0

Customer did not leave a comment.

JARRELL MACDONALD 
Rating:
4.0

Customer did not leave a comment.

Victoria Collins 
Rating:
4.0

A lot mud in the parking lot, and cats in the counter

Raul Ramirez Yanez 
Rating:
5.0

Great customer service. The woman that helped me was fantastic.

Kingsley Penland 
Rating:
5.0

Customer did not leave a comment.

Rodger Reynolds 
Rating:
5.0

Customer did not leave a comment.

Debra Warner 
Rating:
5.0

Exelent service

JOSE HERNANDEZ 
Rating:
5.0

Christina was extremely friendly and polite and really looked out for me. Thank you Christina! Hire people with people skills do set up mock scenarios i believe that give the worker confidence and the customers can read that and gives positive vibes.

Francisco Hernandez 
Rating:
5.0

Customer did not leave a comment.

Michael Ulen 
Rating:
5.0

Customer did not leave a comment.

Tom Waterson 
No reviews have been submitted for this location.

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