Comentarios de los clientes para Jp Automotive

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Jp Automotive

Clasificación general:

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Vladimir L.
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El cliente no dejó un comentario.

Scott H.
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Very nice and accommodating

Russell B.
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Pickup location changed 3 times. The pickup location didn't have a furniture dolly which caused us to break our backs. Overall just added way more time and effort to a move I reserved over a month in advance. Y'all need to figure it out.

Malaeimi H.
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I rented a van yesterday and the customer service was great. I selected a utility dolly and forgot to grab it. I hope I get my refund for that rental. Overall I will definitely rent again

Louise F.
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The cab of the truck was so dirty. I spent 45 minutes cleaning it.

Julie F.
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The owners of this small local business are lovely - friendly and helpful. Will definitely rent from them again! Thanks !

David G.
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El cliente no dejó un comentario.

munir S.
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Absolutely amazing service

Jackie D.
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El cliente no dejó un comentario.

Tamera B.
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Nothing everything is good.

Jonathan F.
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Truck cabin could have been cleaner. Truck was great though.

Gregory N.
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Convenient location for me to drop off the truck.

JAME P.
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Not have a hole in the gas tank - when we tried to fill the tank up all the gas game out of a hole -it was very dangerous to say the least and we still got charged

Jami M.
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El cliente no dejó un comentario.

Toney D.
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Very kind service.

Jeremiah J.
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no one was available for pick up and we had to wait in the middle of the rain and wind for 20 mins. we were not dressed appropriately as we flew in from California. Once the people came, they were very nice and accommodating.

Gregory T.
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El cliente no dejó un comentario.

Richard B.
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El cliente no dejó un comentario.

Michael M.
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NOTHING, GREAT CUSTOMER SERVICE. VERY FRIENDLY

steve H.
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JP Automotive owners have always exceeded our expectations with the fast, fun & friendly service. Thank you!

Carolyn K.
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El cliente no dejó un comentario.

Gary R.
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El cliente no dejó un comentario.

Kami A.
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They are always friendly & helpful

brent L.
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El cliente no dejó un comentario.

Bill S.
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Very fast and easy drop off. Appreciated the efficiency of Jp Automotive.

James T.
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El cliente no dejó un comentario.

robert S.
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Particularly liked the streamlined email paperwork/no hidden or unexpected charges.

genavie A.
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The People who ran the U-haul were wonderful. Very helpful. Over all great experience and easy too!!

Ken N.
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I had not issues with any of the locations. I was upset that the location of my reservation changed on a daily basis and when I went to pick up the vehicle the only problem I had was that the Express Checkout was not express at all - no fault of the facility, it had everything to do with bad software development and user experience.

Gary A.
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1. Ensure the fuel tank is "FULL". 2. Conduct a walk through with the customer

Sydney F.
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I had an extremely difficult time getting into my vehicle because the self check-in was not properly working on my phone. I was sent in circles contacting different U-Haul employees, multiple who said that there was nothing they could do.

Jessica G.
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I returned the truck hours early and with MORE gas than what was in it, and they charged me $10 for 2 gallons of gas.......

Paul B.
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I was overcharged. I drove 19 miles and was charged for 6 gallons of gas. Beware this location.

Sophath R.
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Gas hoes was cut couldn't refill fuel if I was stranded... vehicle was unsafe to operate...

BRUCE G.
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I was intending on renting from Penske and was told that Uhaul was better. I had AtoZ make a reservation for me two weeks in advance of pickup for my location in Bellevue. The day before I was contacted and told I would have to pick up the truck at a Seattle location and that they did not open until noon. That was the poorest customer service I have ever received. When I make a reservation two weeks in advance I obviously had also made arrangements for a crew to start loading that truck on the morning of pick up. Needless to say I was able to pick up the truck that afternoon but lost 4 hours worth of wages in the process. Your reservation system sucks.

Anthony G.
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I was supposed to pickup the truck at 8:ooAM but the place was closed so i called the main office then they tell me 10:00am so i go back home.then i go back at 10:15am then a mechanic tells me the lady that handels the uhaul trucks wont be in until 12:00 noon + the fuel light was on in 2 miles down the road +I returned it with more fuel by a quarter of a tank so i was told by corperate headquarters i will get a 50:00$ dollar credit.Anthony G

Rebecca W.
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When I first got to the office and the girl seemed like she really didn't want to do the job so doing this process she didn't have the password to the computer is it because I just change the password she went and got her co-worker and he logged in but he kind of like to go over and my quote was $146 and some change I was gone for about an hour and a half and I traveled estimate 17 miles in a hour and a half from the U-Haul place to my house to the storage house and back in an hour and a half when I came back she charge me almost $175 when I begin to question her she got a attitude told me to leave she tried to push me out of the office to close the door and she locked it and told me I can never come back had to call corporate

geraldine W.
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The trailer was dirty the trailer was not at the location i booked. The rental agent forgot to give us the moving pads we had to go back .

Nadia H.
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I asked for a final statement and invoice for my rental. Instead, the customer service representative gave me my invoice for the $14.00. I don't understand why that is considered good customer service.

Connie A.
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El cliente no dejó un comentario.

Court H.
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Yes, you should clean the windshields, just like you noted. Friendly staff, smaller location, but convenient to where I was moving from, so a good choice.

Chris F.
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Vary friendly and accomadating.

Chelsea M.
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The customer service there was fine but there were issues getting my billing information entered in because they said the "system had changed and was declining my card". We had to call into the Uhaul office and have them set it up and it took much longer than I would have liked. I had already entered in my billing information and checked in before going into the office so I felt like all the time I spent there was unnecessary.

Andy D.
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There was no clearly instruction of how to drop the key. The key hole was at the garage and no sign or any instruction.

Daniel G.
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This place is either staffed by people beyond incompetent or they are what I believed them to be: scammers. I had a complete reservation done online that they stated they "couldn't" look up, so they had to start over. When I told them where I was going, three times, they completed the contract with their location as the drop off. The truck they had available had notes attached to it stating that it "leaked" and that they weren't responsible for anything that happened to my stuff, however there were no other options in that size of truck in the area so I was stuck with it. The staff here was slow, bumbling, and rude. I will certainly be watching my credit card statements for months now because I'm convinced they copied the numbers down due to how suspiciously long they needed it to charge for my rental. When I went to return the truck, I only notice the error at the last second and called customer service. Customer service told me I had to drive the truck 1hr back to JP and incur the gas/mileage expenses due to their mistake. I told them I would not do that and after 45 minutes on the phone, finally was able to have the call center manager change the drop off location to one nearby. I dropped it at a 24hour location near me. And had once again, a terrible experience.

DAVID H.
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El cliente no dejó un comentario.

KEVIN A.
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El cliente no dejó un comentario.

star L.
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The gentleman at the location I picked up at was very rude. Didn't really answer questions when asked. I asked where I could park my car and he said " I don't know on the side it not my responsibility " I was not happy with the service at all. I would not have someone go there again.

Travis B.
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El cliente no dejó un comentario.

Meredith L.
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El cliente no dejó un comentario.

Nicola W.
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El cliente no dejó un comentario.

Richard H.
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El cliente no dejó un comentario.

THOM R.
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Super Nice People!!!!

janine M.
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JP was fabulous!

EMILY T.
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What's an MI charge? Also, Otto forgot to include the dolly in the van. When I returned it, I left a note asking not to get charged for the dolly and he charged me anyway.

Farand V.
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El cliente no dejó un comentario.

ALI A.
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El cliente no dejó un comentario.

DOUGLAS S.
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El cliente no dejó un comentario.

LYNETTE B.
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El cliente no dejó un comentario.

coffey C.
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I can't think of any thing Was a very pleasant expieriemce. The service was awesome

KELLY L.
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El cliente no dejó un comentario.

JOLENE R.
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El cliente no dejó un comentario.

BRIAN L.
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El cliente no dejó un comentario.

THOMAS R.
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Truck dirty, no wiper fluild, no help loading pads and dolly, they said there was no need to inspect truck because I bought insurance. Location assigned by u-haul 45 min. from home and no where near the location I requested. Tried to get help with closer location or bring truck to closer location with no HELP! Spent 1/2 day just getting truck and made leaving Seattle later than normal which made me change all motel resevations to different places. I suggest you tell your rental representatives to give a SHIT about the stress these moves cause to customers. I went to u-haul because I thought with my month in advance reservations I wouldn't have that portion of this move to worry about, as it turns out- it was the MOST stressful part of the move. I will not use u-haul again. And- by the way, we had to rent a trailer because truck ran out of space ( not your fault), but the door to the trailer malfunctioned and were unable to access the unit once closed, it also leaked and damaged some things. Finally got door opened but it would not close.

ian D.
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while attempting to refill 10footer moving van/truck with gas I found out that the fuel line was improperly repaired at one point... after just half a gallon pumped gasoline came pouring out. I called the location and they automatically knew about the problem... I can not believe they sent me out with a truck with this kind of issue...extremely dangerous and I am lucky that nothing terrible could have happened.

alfred C.
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El cliente no dejó un comentario.

IBRAHIM H.
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i.ve rent the car and drove 30miles and filled it up w/ 4 galons of gas after have dine using it, then then they charged me $30 for fuell again so i wanna know why they have charged me?

ROGER E.
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This was a convenient location for our situation, close to where we needed to haul from and to haul to. Not the best looking facility but the managers were helpful and friendly and took good care of us.

RICK D.
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Told me I could return to any location when I rented it which was not the case and was very upsetting and a major inconvienence. Would not use this service again due to this.

JENNIFER C.
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El cliente no dejó un comentario.

Linda C.
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The manager (possibly owner) of JP Automotive was more than helpful in providing me with what I needed at the very last minute. He was so easy and accommodating to deal with and his kindness is very much appreciated. I would never hesitate to recommend JP automotive to anyone..

DENNIS B.
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El cliente no dejó un comentario.

KATHRYN B.
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WAY too far away!

BARBARA L.
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HE LET ME KNOW HE IS VERY HAPPY TO HAVE HAD THIS CHANCE TO RENT A TRUCK.HE HAS NO COMPUTER BUT WAS VERY EXCITED ABOUT HOW THINGS WENT!THANK YOU!

Jonathan R.
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I was given a vehicle with 5/8 tank of gas and returned the truck with the same amount as I had taken it. I was told on the 4th to come back and put in more or be charged $46.00, which I did, however the location was closed at 1 p.m. I was still charged. I am extremely disappointed with this service and the charge. Future rentals will go to another company unless this is rectified. Thank you.

Robin M.
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El cliente no dejó un comentario.

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When I tried to change pick up time, the phone was busy every time. I showed up and voiced frustration about this and the fact that the pick up location was about ten miles from my apartment whereas several U-Haul locations are within 2-4 miles. The lady who helped me told me, "U-Haul messes things up with my customers all the time. It's their fault that the phone doesn't work (206.243.1089), and I don't like working with them. They're horrible." I asked if I could have additional miles added to my route and she said she couldn't do anything for me and that I would have to call. She told me to inspect the truck, but didn't bother telling me which of the two trucks to inspect. I looked at the wrong one so I had to fill out the paperwork a second time. The gas tank was to be 1/4 tank but was on empty so I had to fill it before I got to my apartment. When I asked her for addresses to drop off the truck she told me anywhere I see a U-Haul sign. By the time I left I was close to tears and my friend was shocked by the apalling service I received.

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