Customer Reviews for Jp Automotive
(U-Haul Neighborhood Dealer)

Rating:

1.0

Well first of all stay open for the hours that the business is listed for. JP automotive in burien Washington. I rented a van from 12:00 to 4:00 pm. Was told there's no charge on my card. They're just holding it till I get back and we'll add at the miles and figure out the total at that point. Also just told to bring it back in 4 hours as I rented it for, so I did actually 3 minutes early. Early 3:57 p.m.. but there's no one there. No one answering the phone. No one answering the building. The door says they're open until 5:00. Called U-Haul customer service they told me to call the U-Haul something rather that will check me out for the vehicle. Otherwise I would still be responsible for a vehicle that I've returned and put the keys into the drop box because you all wasn't there when they were supposed to be. But I'm still responsible for the vehicle over the weekend? When I brought it back exactly when nothing's happened to it obviously but my plane is. Why should I have my name on it still when I returned it? Plus I was charged $42.91 immediately after I pulled out and rented the vehicle so that wasn't true when they said that that I was going to be charged when I got back. And the vehicle was in $19.99 van rental not a $42.96 van rental. So I got double charged. They were nice when we took the van but when no one's there whatsoever when I turn in back in, early mind you. Clean. Gas replaced. I went 4 miles. Was charged 11 miles, PRIOR to me ever even taking the vehicle out. So it was a guess? Because I have picture of the before odometer and the returned van reading as well to verify. So long story short, first I was lied to. Was told card is charged and one pays as they return. Obviously. Very much so. Thas Obvious and makes sense. I mean Why would you get charged prior to them being able to see what mileage you drove as it cost per mile? That's why I was surprised to see money withdrawn for my account prior to an exact dollar amount that was guesstimated. Because no mileage has been driven yet at that time. So the fact they put 11 miles or whatever it was was not accurate whatsoever. You guys will say that it was just a pending transaction. But"pending" transactions as anyone knows. Say I had $100 in checkin for example figuratively speaking, and I have a pending transaction for $47 my account will say that I have only $53 spendable or accessable because the rest in put aside for your "pending" transaction. And shows the same $47 TAKEN out of checking, by you.The EXACT amount of the difference is the amount that is withdrawn that I cannot access anymore at that point because it's held aside automatically to cover the upcoming charge. (The one that was made before I even drove the van). So it's most definitely taken from my account as I cannot access that money if it's pending. My main problem was no phone call, no email, not text, zero. Nothing reported to me when getting the van at noon all the way up until I returned it at 357pm. Not a notice , update, information, notice, acknowledgement of any kind in regards to the simple duty of possible letting the customer know you won't be there when I return since , like anyone else I would have assumed there are open till 5pm as it say on the door and the receipt. And internet. And webpage. Xnd corperst uhual confirms this when I talked to them as well. Worst of all is the customer service rep online tells me that "unfortunately my name will checked in with the van over Thanksgiving and the entire weekend, and I'm liable and responsible for it." No way! It's not MY fault your uhaul quit early. It's not my fault I wasn't called. It's not my fault I was charged prior to even getting to the first location the storage unit. These are all 100% uhaul errors. And I'm the customer. The customer who returned the van early.This is why I give negative stars. Chad LaFountaine 206-538-4352 I'd love a call back and get my money returned. The erroneous miles and pretty much the whole darn thing should be credited for the hassle and experience as I've been a uhaul customer for over 45 years and NEVER had a issue prior that was anything close to this. I mean, not open when advertised they are, closing early, telling noone, including the driver of THEIR brand new $40000 never rented , was first one ever to drive for a rental, and they wouldn't be concerned about the vehicle?? Or if they planned on leaving one would think they'd notify me. And want to ensure the van was left in good condition. Which it was I luckily documented by picture. Everything on the parked it but when we picked it up it was on the side of the building on them road on a shoulder next to the building. So if it gets sideswiped or something by somebody which I'm sure it won't. But I'm sure as heck not going to have my name underneath it when I returned it on time as supposed to just because they didn't do their part of the agreement. Or do their part of the agreement by... I don't know following through? We're at that very least having the courtesy to Notify

Rating:

5.0

The truck needed some work- the check engine light was on. It was clean.

Rating:

5.0

Fantastic customer experience. The owners of JP Automotive did an outstanding job.

Rating:

5.0

Also very friendly.

Rating:

5.0

I had some discount which I didn’t get it and also I returned with full gas hopefully I get some money back Thank you

Rating:

3.0

Everything was just great Very Happy. Thanks

Rating:

5.0

have full tank of gas. It is easier then having to stop and buy some in your first hr of driving.

Rating:

5.0

You did great

Rating:

4.0

Fast and convenient. The people work there actually really nice. Good service!

Rating:

5.0

Thank you

Rating:

5.0

The owners of the location are wonderful people. Very informative and very kind. Best uhaul experience I've ever had.

Rating:

4.0

The customer service people were very friendly and helpful. The truck drove well for 113k miles.

Rating:

5.0

went to 2 other u haul and they had nothing available so stopped at jp automotive and they took care of me and no problems tom

Rating:

5.0

The proprietors were very nice and super helpful!

Rating:

2.0

I felt like I was viewed with suspicion by the franchisees. The contract stated I would receive email or text pre-rental information that I never received. I had to ask and wait for the final receipt. Overall, the rental went pretty smoothly.

Rating:

3.0

Everything is ok but the Gus fee was really wrong Because I picked the van was not Gus . The business owners knows . And I drove only 3 Miles Then I ask if $10 Dollar enough for the guys . And he agreed that with me . So know I wonder why I get charged $30 Please and don't change me something I didn't used it Thanks your respond is More helpful

Rating:

5.0

Everything was great especially the staff at J.P.'S automotive they are the nicest and most helpful peoe. when it comes to costumer service and I will go back for future rentals and I will tell my friends and family as well what a great experience I had . Thank you .

Rating:

5.0

Wow what a nice friendly couple of people that I've got two share information and rent from today and in the matter of minutes we got taking care of and out the door in a matter of minutes they're also very great well and hey showed me so much respect it was just great overall excellent above and beyond excellent thank you very much!

Rating:

5.0

Thanks

Rating:

1.0

Signed up for contactless pickup, only to find the truck in a gated area. When I asked for help I was told to present my rental agreement. Employee didn’t seem to understand that I didn’t have a paper rental agreement. I was told to “call U-haul.” Finally, she agreed to process a rental. This seemed to be the exact process I would go thru had I walked in off the street. What is the point of booking online if the employees are unable to process these bookings. Frankly, I wouldn’t usually complain, but the service was anything but friendly - and this is the second time in two weeks I have received poor service at U-haul.

Rating:

3.0

When we arived at location @ 11AM there was sign on door saying test driving car be back in 5 or call if you need immediate help we waited 10 minutes then called the number and still had to wait another 20 minutes we finally got uhaul around 1140AM

Rating:

5.0

excellent, excellent, excellent. I've rented many U-hauls of various sizes over the years, this was by far my best experience ever!

Rating:

5.0

Great folks to rent from

Rating:

1.0

Very dissatisfied. Broken uhaul. Had to get towed away. Gave us a uhaul with no license plate so we were driving around illegally. Awful.

Rating:

5.0

Excellent cargo van and smooth rental process. Very satisfied with the experience.

Rating:

2.0

Had truck for 2 hours. $123.00. truck was not filled with gas. Half tank when picked up. Used 3 gallons of gas. Refilled with 3 gallons, told person when returned then was charged for 3 gallons of gasoline.

Rating:

5.0

Excellent people and customer service. Beautiful new trailers. Convenient location.

Rating:

1.0

When I had arrived to the JP Automotive a couple minutes early I had assumed it might be a couple of minutes to get everything together due to my early arrival. But with the 15' U-Haul arriving before I did, I also thought it would have mostly been prepped for my departure. Yet actually it was far from it and still sent off with me as is. The truck was completely filthy with some sort of liquid stains all over the floor, the cab reeked of smoke, there were random personal belongings still behind the seats and a half smoked marijuana joint in the driver seat. And finally the gas to which was marked on the uhaul customer print out at 1/4 of a tank of gas (as I was told by JP Auto & u-haul company standards should be grounded or undrivable until filled to a proper level of gas), the truck was actually at half of a 1/4 tank and I barely made it to my actual apartment address in Seattle. After all was given to me in such conditions, all the business owner did for me was sweep out the back of the truck (that I know of/ did not physically see such action preformed). I can understand some minor things here and there, but what my wife and I received was completely unacceptable including the price being higher than what was quoted at around $650.00 with insurance included (actually $717.00). I also understand that during the summer times where most people move and truck availability can be slim (especially during our current pandemic), but what I received was absolutely unacceptable from minor to high standards. I am not asking for anything in return but someone needs to know where standards are severely affected to which no customers should experience.

Rating:

5.0

Owner very friendly and helpful

Rating:

5.0

Budget about 20 minutes BEFORE the start of your reservation. It took 20 minutes for Uhaul to accept the reservation and get the keys.

Rating:

5.0

Very friendly and helpful staff.

Rating:

4.0

You charged me for 6 furniture blankets that I didn’t receive nor want and than you said I didn’t return them. Being I never received them it’s something I can’t return. Would love to have my money back. I get that I didn’t check my original receipt and that on me, but they never mentioned them when the gave me the original receipt.

Rating:

2.0

We reserved a dolly but the location did not actually have a dolly. We then went to 3 other uhaul locations to find a dolly to rent as we could not move our heaviest items without one. None of these locations answered their phones, so we had to drive to find out that they also did not have dollies. That delay -- almost 2 hours searching for a dolly -- caused us to exceed our rental period, and be charged again. If the dolly had been with the truck as reserved, we would have been able to return the truck early and not incurred these extra fees. Also, is it normal to round up the mileage to the nearest 10miles? we did not drive 30miles, more like 22, but were charged for 30.

Rating:

2.0

Very nice and accommodating

Rating:

2.0

Pickup location changed 3 times. The pickup location didn’t have a furniture dolly which caused us to break our backs. Overall just added way more time and effort to a move I reserved over a month in advance. Y’all need to figure it out.

Rating:

5.0

I rented a van yesterday and the customer service was great. I selected a utility dolly and forgot to grab it. I hope I get my refund for that rental. Overall I will definitely rent again

Rating:

2.0

The cab of the truck was so dirty. I spent 45 minutes cleaning it.

Rating:

5.0

The owners of this small local business are lovely - friendly and helpful. Will definitely rent from them again! Thanks !

Rating:

5.0

Absolutely amazing service

Rating:

5.0

Nothing everything is good.

Rating:

3.0

Truck cabin could have been cleaner. Truck was great though.

Rating:

3.0

Convenient location for me to drop off the truck.

Rating:

1.0

Not have a hole in the gas tank - when we tried to fill the tank up all the gas game out of a hole -it was very dangerous to say the least and we still got charged

Rating:

5.0

Very kind service.

Rating:

1.0

no one was available for pick up and we had to wait in the middle of the rain and wind for 20 mins. we were not dressed appropriately as we flew in from California. Once the people came, they were very nice and accommodating.

Rating:

5.0

NOTHING, GREAT CUSTOMER SERVICE. VERY FRIENDLY

Rating:

5.0

JP Automotive owners have always exceeded our expectations with the fast, fun & friendly service. Thank you!

Rating:

5.0

They are always friendly & helpful

Rating:

5.0

Very fast and easy drop off. Appreciated the efficiency of Jp Automotive.

Rating:

5.0

Particularly liked the streamlined email paperwork/no hidden or unexpected charges.

Rating:

5.0

The People who ran the U-haul were wonderful. Very helpful. Over all great experience and easy too!!

Rating:

4.0

I had not issues with any of the locations. I was upset that the location of my reservation changed on a daily basis and when I went to pick up the vehicle the only problem I had was that the Express Checkout was not express at all - no fault of the facility, it had everything to do with bad software development and user experience.

Rating:

4.0

1. Ensure the fuel tank is "FULL". 2. Conduct a walk through with the customer

Rating:

1.0

I had an extremely difficult time getting into my vehicle because the self check-in was not properly working on my phone. I was sent in circles contacting different U-Haul employees, multiple who said that there was nothing they could do.

Rating:

1.0

I returned the truck hours early and with MORE gas than what was in it, and they charged me $10 for 2 gallons of gas.......

Rating:

2.0

I was overcharged. I drove 19 miles and was charged for 6 gallons of gas. Beware this location.

Rating:

3.0

Gas hoes was cut couldn’t refill fuel if I was stranded... vehicle was unsafe to operate...

Rating:

1.0

I was intending on renting from Penske and was told that Uhaul was better. I had AtoZ make a reservation for me two weeks in advance of pickup for my location in Bellevue. The day before I was contacted and told I would have to pick up the truck at a Seattle location and that they did not open until noon. That was the poorest customer service I have ever received. When I make a reservation two weeks in advance I obviously had also made arrangements for a crew to start loading that truck on the morning of pick up. Needless to say I was able to pick up the truck that afternoon but lost 4 hours worth of wages in the process. Your reservation system sucks.

Rating:

1.0

I was supposed to pickup the truck at 8:ooAM but the place was closed so i called the main office then they tell me 10:00am so i go back home.then i go back at 10:15am then a mechanic tells me the lady that handels the uhaul trucks wont be in until 12:00 noon + the fuel light was on in 2 miles down the road +I returned it with more fuel by a quarter of a tank so i was told by corperate headquarters i will get a 50:00$ dollar credit.Anthony G

Rating:

1.0

When I first got to the office and the girl seemed like she really didn't want to do the job so doing this process she didn't have the password to the computer is it because I just change the password she went and got her co-worker and he logged in but he kind of like to go over and my quote was $146 and some change I was gone for about an hour and a half and I traveled estimate 17 miles in a hour and a half from the U-Haul place to my house to the storage house and back in an hour and a half when I came back she charge me almost $175 when I begin to question her she got a attitude told me to leave she tried to push me out of the office to close the door and she locked it and told me I can never come back had to call corporate

Rating:

4.0

The trailer was dirty the trailer was not at the location i booked. The rental agent forgot to give us the moving pads we had to go back .

Rating:

1.0

I asked for a final statement and invoice for my rental. Instead, the customer service representative gave me my invoice for the $14.00. I don't understand why that is considered good customer service.

Rating:

3.0

Yes, you should clean the windshields, just like you noted. Friendly staff, smaller location, but convenient to where I was moving from, so a good choice.

Rating:

4.0

Vary friendly and accomadating.