Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)

218 reviews

1020 Neil Dr   Jonesboro, AR 72401

(870) 932-2598

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 932-2598

1020 Neil Dr
Jonesboro, AR 72401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

NOAL D. 
Rating:
5.0

Not at all the fault of this location, but your app needs a lot of work. I tried taking the photo of the miles and fuel level over 20 times and the app failed to accept the photo each time. This is an unacceptable inconvenience and needs to be looked at by your technology team.

Michael P. 
Rating:
4.0

So the stupid dolly came lose after I put gas in and was heading to return. I feel like an idiot for not using the dolly since I'm stuck paying $7 for a broken piece of plastic

VERLON J. 
Rating:
5.0

It wasnt there fault but we reserved to pickup in Walnut Ridge Ar at 8:30. Friday morning. We got there and they had no trucks. We were sent to the Jonesboro location had to be there at 9:30. It messed our schedule up. No one called us and we made a unnecessary trip.

RICKEY W. 
Rating:
5.0

I was scheduled to pick up a truck in a different location. I received a call the day before that our truck was to be picked up 90 mile away, 70 further than what was original quoted, the person I spoke with told me they would call around and see what they could find and call me back. After not hearing from anyone for several hours, I called back and spoke with 2 people to get a truck 40 mile away. we have rented a truck 3 times this year and have used uhaul twice this year, both times I have had issues with where the truck was to be picked up at. The other rental was a Penske 20' box, it was an upgrade since they didn't have the smaller truck at the location we rented from. My Experience with using Uhaul has not been one that I would recommend to anyone who is looking to rent at moving truck.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
1.0

Need to improve your online service you offer but does not work

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

GLENDA R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Great friendly service

JERRY T. 
Rating:
5.0

The whole experience was a good one.

WAYNE R. 
Rating:
4.0

Rep. Was very friendly and willing to help me back out the truck.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

DYLON D. 
Rating:
5.0

N/A

BEN S. 
Rating:
1.0

Make sure your customers are aware of what they're signing up for. I hate using this service.

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

STACY G. 
Rating:
5.0

Bianca and Brittany are awesome! Answered all of my questions and made sure I had everything I needed to move.

PORCHIA R. 
Rating:
1.0

Allow them to keep the the truck overnight when they have paid you $100.00 for the truck instead of making them bring it back in the same afternoon, and not be rude to the customer.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEAN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

ALISA G. 
Rating:
4.0

Everything perfect.

HENRY H. 
Rating:
5.0

Very friendly and professional!

BEN S. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

The facility was nice but the location is in a kind of scary area of town. The drop off was fine. The staff at both pick-up and drop-off were just great! Very helpful and engaged.

TERRI H. 
Rating:
3.0

Was told I had to have truck back by 11 am... Even though I had it booked for a 24 hour rental... Even showed them my confirmation email saying I didn't have to return until 4 pm... I was moving my entire family... This put us in real bind... This needs to be addressed... I picked up my truck at 5:15pm... Then had to return it by 11am the next morning... Had 6 hours cut off what I paid for... This is not good business... I will rent somewhere else next time...

John I. 
Rating:
5.0

Customer did not leave a comment.

HOANG GIANG T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN Y. 
Rating:
5.0

Everything was good, the service was outstanding.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Bianca was great to work with and runs things very professional. I would rent from this location simply because of her!

JOHN H. 
Rating:
5.0

Nothing that I can of. The employees were really friendly & helped us out in every way.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
3.0

Staff check in was great. Bianca got us taken care of. We ended up needing a second trailer. I called and it was ready when I arrived back.

JOHN M. 
Rating:
5.0

Bianca was helpful and thorough.

JONATHAN M. 
Rating:
5.0

Brittany was very professional and provided excellent service.

CLAYTON M. 
Rating:
3.0

I requested a tow dolly but they did not have one. I was then sent to another location who also did not have a tow dolly. I was happy to be upgraded but I could of got an auto transport at the 1st location. The truck was also not swept and had a lot of Styrofoam debris.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

Antoinette F. 
Rating:
2.0

Customer did not leave a comment.

BAILEY W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT O. 
Rating:
2.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Everything was perfect

MONEISHA P. 
Rating:
5.0

Nothing everything was fine

SUEZANNE B. 
Rating:
5.0

Bianca was very helpful and made my experience quite pleasant.

JON W. 
Rating:
5.0

We had a flat in the same town we picked up in on the next day. 1st we were told it would be 90 minutes, then 60 minutes, then it started back over at 90 minutes. My husband sat waiting 4 1/2 hours for someone that was in a town 45 minutes from him to come fix the flat. It was ridiculous!!!

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

CLAY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Make sure that Ms. Brittney's in charge of the situation. She excellent in customer services and their needs! Thanks

WOODROW W. 
Rating:
5.0

Ensure oil changes are done, and replace dry rotted old tires, last customer that had it also smoked heavy in the truck as well

Chris O. 
Rating:
1.0

Poor customer service. I did not run a U-Haul today, nor did I win one three months ago yeah I received an email receipt both times. My email address and phone number listed with someone else is completely different first and last name as well as address their account number with U-Haul and their card number. I called customer service and asked to be removed from their database and got nowhere with the local office however this is not at all confidential and I do believe customers would have a problem knowing their personal information is being shared to whoever

H H. 
Rating:
1.0

Customer did not leave a comment.

Deborah S. 
Rating:
3.0

The truck was supposed to be at another location.

David W. 
Rating:
5.0

Bianca or Brittany (not sure which one, I missed her name, tall brunette) was excellent. She was doing a great job of handling several phone calls and a myself and two other customers well. She was fast, friendly and knowledgeable. Just what I expect from customer service. I can't think of a single thing to do better except I needed a pipe wrench, to flip the ball on my hitch, and everything thing else was available. So I bought a hitch that was oriented the correct way for my truck. Again owas given good service to see if it would work prior to buying. So very happy overall.

Brian H. 
Rating:
5.0

Courteous and helpful always

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Markell M. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Excellent experience!!

CARRIE D. 
Rating:
5.0

Bianca was so nice and helpful. A+!!

Kandace K. 
Rating:
1.0

The van had zero gas in it and I ran out in a busy inter before I could make it to a gas station.

KRISTINA S. 
Rating:
5.0

Bianca was wonderful! Very helpful and knowledgeable!!!

DONALD A. 
Rating:
5.0

they are wonderful people

Wanda E. 
Rating:
3.0

The storage area of the truck I received was dirty. There was dirty/dried mud in the box of the truck.

Candace C. 
Rating:
5.0

THE CLOSING LATCH ON THE TRAILER WAS DIFFICULT TO OPERATE. WE HAD TO PUT WD 40 ON IT. IT KIND OF HAD A TRICK TO GET IT IN THE RIGHT POSITION TO

Tony R. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

The car hauler trailer had a bad tire on it.So had to drive 30mile an hour.It was raining when we picked it up,so didn't notice it Girl was super nice.Butvuhaul dealer in Newport Ar is a Bitch will tell everyone to not rent there

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Excellent service!!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Rasheda H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Nothing! Everything was well done!

Alex T. 
Rating:
5.0

Brittany was very nice and informative.

Benito L. 
Rating:
5.0

Bianca is the best!

JAMES H. 
Rating:
3.0

The customer service was good. However, maintenance was being done at this location and we spent most of our time with no lights. Also, concerned with the agent using her personal cell phone to take photos of drivers license. Are these images now on her phone? A good scanner take take these images and upload them to a computer.

Steve B. 
Rating:
5.0

Great service, very easy to deal with!

stanley V. 
Rating:
5.0

1-800- xxxx Customer service wait time for agent assistance is too long.

STEPHEN L. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Tameka J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Such a fast and easy experience what a great service, the woman was super attentive, offer insurance for extra security. Thank you 😊

Pereira Dos Sant V. 
Rating:
3.0

Customer did not leave a comment.

JUANITA M. 
Rating:
5.0

I rented a trailer in Wynne and the young guy hooked the trailer up to my truck, and a mile up the road the trailer cane off. To make a long store short, I went to Jonesboro got the same trailer and a young lady name Brittany was very knowledgeable of what she was doing and hooked the trailer up with no problems. Thank you Brittany.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

LINGLIN L. 
Rating:
5.0

This place was great!! Bianca and Brittney were super friendly and very helpful!! Much more that U-Haul on Redwolf Blvd. Steve was awful over there.

Stephen W. 
Rating:
5.0

NOTHING!

ANTWAN W. 
Rating:
5.0

Service was very good. Friendly and helpful getting the trailer picked up and a convenient easy way to return the trailer as well. Will use again if I need to move anything.

DOUGLAS P. 
Rating:
5.0

You guys are great just keep doing what you do.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

Grover P. 
Rating:
5.0

Customer did not leave a comment.

Grover P. 
Rating:
5.0

Brittany Williams extended herself beyond what i believe most would do in this day in age to resolve my problem in a quick, cordial and professional manner. My drop-off location was not open and the security fencing around that facility prevented my client drop-off / check-in. I found the location Brittany worked, called and asked if i could drop of my trailer with her. She said she couldn't pull it up and suggested i self drop-off / check-in. When i explained i could get on site to self drop-off / check-in. She said she would see and call me back. Before i could finish a breakfast sandwich i had with me, she had made her call and called me back. On a day that wasn't looking promising, she spent extra effort to provide assistance that i was in desperate need of.... Thank you Brittany...Howard

Charles M. 
Rating:
5.0

The people were super nice and helpful but my account had several pending charging from uhaul that they told me nothing about

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
No reviews have been submitted for this location.

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