Customer Reviews for Johns Auto
(U-Haul Neighborhood Dealer)

165 comentarios

255 E Pike St   Morrow, OH 45152

(513) 899-2415

Horario

  • Mon–Fri
    8:30 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(513) 899-2415

255 E Pike St
Morrow, OH 45152

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

steve T. 
Clasificación:
3.0

I dropped the truck off when no one was there on a Sunday, using the mobile app. The facility is like a converted gas station that is now a car repair shop. The key drop was not secure, which made me a little nervous. However, Morrow is one of those small, trusting towns where little crime happens. Still, I had wished they had more of a key slot to drop off the keys, as well as clearer directions on where to park the truck. There was a small sign that said UHaul Rental, but mine was the only truck there…hoping I did everything correctly.

Lisa W. 
Clasificación:
5.0

John was very friendly and I even commented to him upon returning the truck how clean the inside was.

Forrest S. 
Clasificación:
5.0

I had no issues with the check in or bringing it back, the person that helped me, or the equipment. I had a great experience overall.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Spencer T. 
Clasificación:
1.0

Location did not have good service or knowledge of system. Truck was not well maintained and lost air conditioning half way of trip and no offer of discount was even offered. Would not rent from there again period.

Shawn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannie D. 
Clasificación:
5.0

The whole app was horrible to use because the place was closed and I could not get any customer service to help either with a live chat and by calling. It took me over 45 minutes to get a hold of someone and I spent one hour there at the facility trying to log my U-Haul back in which was a very bad experience because I was in the middle of a move

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Couldn't check in my trailer online got charged for 2 rental periods very unhappy with the whole experience John's did fine and I have nothing bad to say about the location but uhaul.com is terrible

Joseph J. 
Clasificación:
2.0

I asked for help strapping the car on the dolly. The straps were not centered on the tires and before I pulled away I noticed the safety chains were not hooked to the car. After about 200 miles I check the straps and chains. One of the bolts holding the safety chain to the trailer was missing. Luckily the hook would fit where the bolt was supposed to be. Overall we made 600 mile drive safely.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Look it took hours to get the Uhaul. I spoke to a guy and was suppose to get some money off. I had six people being paid from 9:30 AM on. The fact your site was not working right is beyond me. And the fact it took hours to rent the Uhaul is not acceptable in the least. I will not recommend Uhaul to anybody if something is not done. 513-667-3172

TIMOTHY H. 
Clasificación:
4.0

Road side assistance process was SLOW. From the time I placed my call, it took me 4:30 hours for me to get a tire changed and get started on my drive. The tire went flat while I loaded the trailer in my driveway. The customer service representative checked back with me and once the dispatcher got in touch with me the issue seemed to get resolved very efficiently. There seemed to be a disconnect between customer service and dispatch. Not sure how long my wait would have been if I had not placed another call to ask more questions. U-Haul extended my contract by a day “for my inconvenience” which did me absolutely no good. I was finished with the trailer a day early without the extension. Overall, poor experience.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

Uhaul Corp change Drop location with even asking Customer.

amandeep S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
4.0

Provide a better printed receipt

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Good people, good service and dependable. I would recommend.

michael F. 
Clasificación:
2.0

Location is far remote and its really shady. Store is closed on Saturday and no instructions on where to park.

PRAKASH P. 
Clasificación:
1.0

My pickup location was supposed to be Franklin, OH. I was sent 25 miles away to pick up the truck in Morrow, OH

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHIE S. 
Clasificación:
5.0

The gentleman who helped me was very professional and courteous. I was in and out in ten minutes.

Michael W. 
Clasificación:
4.0

The truck was like a sauna... we could feel heat on our legs and feet... the heat was off. We had to turn air on. But other than that, the truck ran great.

Theresa A. 
Clasificación:
4.0

I have not received a final invoice by email. Please send to kennethahay@yahoo.com or kkdeta@yahoo.com. Gracias

KENNETH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

crissi H. 
Clasificación:
5.0

Nothing Johns took care of all my needs, quick and easy.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

I like doing business with small local businesses. This location went out of their way to take care of me !

Stephen J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVE N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roseann L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

This location is outstanding! I booked the 20' truck online at another location with the $50 reservation guarantee. I was called at 4:30PM pn Thursday for my 9AM Saturday rental and was informed I needed to pick up at Johns auto which is out of the way adding about 20 miles round trip drive. I asked to speak to the manager but he was gone for the day and would call me Friday morning. He never called I had to call back at 3PM. The Cincy Uhaul manager was rude offered no compensation or for the extra miles or the $50 guarantee. no explanation of how this happened was offered, he was a complete A-hole and hung up on me. when arriving at Johns auto the gentleman offered to lower the rate and reduced my millage rate! to compensate for the inconvenience i was cause due to the main cincy office obvious screw up in scheduling. I question why this individual is still employed by U-hual corporate he lacks any customer service skills, with him being a manager i wonder how he treats his employees after how i was treated.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

I did not have my adapter or the electrical connection with me and the agent loaned me an adapter at no cost. It was appreciated

joseph B. 
Clasificación:
5.0

Very friendly and helpful!!

Jim D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken U. 
Clasificación:
5.0

Josh made the process very smooth and easy!!

Mike S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
4.0

I had to have roadside assistance replace one badly corroded and out of balance wheel prior to even leaving on my trip. At least one of the other wheels was also way out of balance, and another wheel was mis-matched (different offset). The wheel imbalance has been a chronic issue on your trailers in my experience.

Raymond C. 
Clasificación:
5.0

Johns auto has some great people.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
2.0

The gentlemen who was writing up the paperwork was rude and unfriendly.

Jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian Arata A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

Great service.this is also an auto repair shop. John answered all our questions,even question we had about our car while we were there. very knowledgeable !!

KEN M. 
Clasificación:
5.0

We had an awesome experience on the loading end and the receiving end. Could not complain about anything.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerome L. 
Clasificación:
2.0

The manager was busy doing multiple things at the same time. He asked me to run and grab the mileage off the truck. The service was quick but just seemed unorganized.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM S. 
Clasificación:
5.0

Josh met me on a Saturday after hours to set up the pick up and even backed it out of a tight spot. 10 ft van was clean and responsive.

tom Y. 
Clasificación:
5.0

No improvement needed. Agents at three different locations assisted us with getting the right truck on short notice. Well done!

ERIC S. 
Clasificación:
5.0

Original email had me picking up truck at different location/city. The person at the location was of no help. Just kept telling me no I was wrong and he had to 15 foot trucks. No attempt on his part was offered. Not a great representative of your company

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G. 
Clasificación:
1.0

I felt like the truck was going to break down at any moment definitely did not feel safe

JESSICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

We had just finished moving and we were a day ahead of schedule. We were worried of the location and times so we called and the person who answered was very kind and explained where the drop box was. Easy to get in and out with the uhaul. I definitely recommend the location !

Jacob O. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy M. 
Clasificación:
5.0

Very helpful on short notice.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britt G. 
Clasificación:
1.0

When I booked I was told I would be picking up in blanchester the cit was morrow as I arrived they were not ready it took around 20 min to get the uhaul. Also I returned the unit early and with more fuel than expected also didn't use nearly the mileage and was charged almost the same as I was quoted. Then I git an email saying I never returned the unit and uhaul has to call come to find out they never checked the unit in. Thankfully I am familiar with vehicles and was able to swap the driver and passenger wiper blades or I would have never made it. This entire deal put me behind schedule and cost me extra money.

anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

Really really appreciate John It was very nice working with him!!!

Ray B. 
Clasificación:
5.0

Great Customer service.good bunch of guys.very friendly.they go out of there way to accommodate.

daryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

Wonderful service. Van was ready to go. Clean and road well.

MELANIE O. 
Clasificación:
5.0

Nice van.. did not like that we drove 100 less Miles Than estimated yet the cost was the estimated price.

mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine H. 
Clasificación:
5.0

My truck, pulling a U-HAUL trailer, broke down on a major interstate. A local dealer was quick to the scene to pull the trailer, no charge, to a secure location while my truck was repaired. Excellent roadside assistance!!

Barry R. 
Clasificación:
4.0

The tru k was low on oil and had a miss in the engine

Kathy R. 
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