Customer Reviews for Johns Auto
(U-Haul Neighborhood Dealer)

178 reviews

255 E Pike St   Morrow, OH 45152

(513) 899-2415

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 899-2415

255 E Pike St
Morrow, OH 45152

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Heidi R 
Rating:
3.0

Customer did not leave a comment.

Kimberly T 
Rating:
3.0

Customer did not leave a comment.

Karl P 
Rating:
3.0

Customer did not leave a comment.

NICOLE L 
Rating:
5.0

N/A

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

Constance A 
Rating:
5.0

Nice

Vorobets A 
Rating:
5.0

The people was very nice and helpful . We changed the pick up date several time and they were happy to work with us.

Beth S 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Vernon W 
Rating:
1.0

The truck was in awful shape the brakes were awful it shook so bad It took me 27 hours to travel 15 hours then I make it to florida finally and no air conditioning. My husband drove the truck to return it ad said I was lucky I wasn't killed. All my stuff was a mess from all the shaking and wobbling. Blisters on my hands keeping it in the road

Tara B 
Rating:
5.0

be more clear about truck sizes. I reserve what was listed on the web as a 17 foot truck because my load was 16' long. then I got a call saying they don't make 17 foot trucks but I can rent a 20 foot truck for the same price. ok, good. but when I put my load in I learned that the flat inside of the truck was actually 17 foot long! don't count the Attic! or be more clear on the measures. this has nothing to do with the pickup site and everything to do with your marketing clarity.

Neal F 
Rating:
5.0

The guys at Johns Auto were great! Clean truck, with the snow and ice cleared off and warm too. I occasionally use U-Haul for my business moving large items like 100" televisions. Thanks for your help, we will be back.

Michael C 
Rating:
1.0

Customer did not leave a comment.

steve t 
Rating:
3.0

I dropped the truck off when no one was there on a Sunday, using the mobile app. The facility is like a converted gas station that is now a car repair shop. The key drop was not secure, which made me a little nervous. However, Morrow is one of those small, trusting towns where little crime happens. Still, I had wished they had more of a key slot to drop off the keys, as well as clearer directions on where to park the truck. There was a small sign that said UHaul Rental, but mine was the only truck there…hoping I did everything correctly.

Lisa W 
Rating:
5.0

John was very friendly and I even commented to him upon returning the truck how clean the inside was.

Forrest S 
Rating:
5.0

I had no issues with the check in or bringing it back, the person that helped me, or the equipment. I had a great experience overall.

Kevin J 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Customer did not leave a comment.

CHRIS W 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
3.0

Customer did not leave a comment.

Spencer T 
Rating:
1.0

Location did not have good service or knowledge of system. Truck was not well maintained and lost air conditioning half way of trip and no offer of discount was even offered. Would not rent from there again period.

Shawn A 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

Dannie D 
Rating:
5.0

The whole app was horrible to use because the place was closed and I could not get any customer service to help either with a live chat and by calling. It took me over 45 minutes to get a hold of someone and I spent one hour there at the facility trying to log my U-Haul back in which was a very bad experience because I was in the middle of a move

Diana G 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Couldn't check in my trailer online got charged for 2 rental periods very unhappy with the whole experience John's did fine and I have nothing bad to say about the location but uhaul.com is terrible

Joseph J 
Rating:
2.0

I asked for help strapping the car on the dolly. The straps were not centered on the tires and before I pulled away I noticed the safety chains were not hooked to the car. After about 200 miles I check the straps and chains. One of the bolts holding the safety chain to the trailer was missing. Luckily the hook would fit where the bolt was supposed to be. Overall we made 600 mile drive safely.

Matthew W 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Look it took hours to get the Uhaul. I spoke to a guy and was suppose to get some money off. I had six people being paid from 9:30 AM on. The fact your site was not working right is beyond me. And the fact it took hours to rent the Uhaul is not acceptable in the least. I will not recommend Uhaul to anybody if something is not done. 513-667-3172

TIMOTHY H 
Rating:
4.0

Road side assistance process was SLOW. From the time I placed my call, it took me 4:30 hours for me to get a tire changed and get started on my drive. The tire went flat while I loaded the trailer in my driveway. The customer service representative checked back with me and once the dispatcher got in touch with me the issue seemed to get resolved very efficiently. There seemed to be a disconnect between customer service and dispatch. Not sure how long my wait would have been if I had not placed another call to ask more questions. U-Haul extended my contract by a day “for my inconvenience” which did me absolutely no good. I was finished with the trailer a day early without the extension. Overall, poor experience.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
3.0

Uhaul Corp change Drop location with even asking Customer.

amandeep s 
Rating:
4.0

Customer did not leave a comment.

Timothy L 
Rating:
4.0

Customer did not leave a comment.

Gary B 
Rating:
4.0

Provide a better printed receipt

David C 
Rating:
5.0

Customer did not leave a comment.

Kenneth K 
Rating:
5.0

Customer did not leave a comment.

Dawn F 
Rating:
2.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

TARA C 
Rating:
5.0

Customer did not leave a comment.

CONNOR C 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Good people, good service and dependable. I would recommend.

michael f 
Rating:
2.0

Location is far remote and its really shady. Store is closed on Saturday and no instructions on where to park.

PRAKASH P 
Rating:
1.0

My pickup location was supposed to be Franklin, OH. I was sent 25 miles away to pick up the truck in Morrow, OH

Brian B 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

KATHIE S 
Rating:
5.0

The gentleman who helped me was very professional and courteous. I was in and out in ten minutes.

Michael W 
Rating:
4.0

The truck was like a sauna... we could feel heat on our legs and feet... the heat was off. We had to turn air on. But other than that, the truck ran great.

Theresa A 
Rating:
4.0

I have not received a final invoice by email. Please send to kennethahay@yahoo.com or kkdeta@yahoo.com. Thank you

KENNETH H 
Rating:
3.0

Customer did not leave a comment.

richard h 
Rating:
5.0

Customer did not leave a comment.

Tracy S 
Rating:
5.0

Customer did not leave a comment.

Christina N 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

crissi h 
Rating:
5.0

Nothing Johns took care of all my needs, quick and easy.

Mike K 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

I like doing business with small local businesses. This location went out of their way to take care of me !

Stephen J 
Rating:
4.0

Customer did not leave a comment.

DAVE N 
Rating:
2.0

Customer did not leave a comment.

Patrick J 
Rating:
4.0

Customer did not leave a comment.

Roseann L 
Rating:
5.0

Customer did not leave a comment.

Donna K 
Rating:
5.0

Customer did not leave a comment.

Darlene C 
Rating:
5.0

Customer did not leave a comment.

Nicholas R 
Rating:
5.0

Customer did not leave a comment.

Troy T 
Rating:
5.0

This location is outstanding! I booked the 20' truck online at another location with the $50 reservation guarantee. I was called at 4:30PM pn Thursday for my 9AM Saturday rental and was informed I needed to pick up at Johns auto which is out of the way adding about 20 miles round trip drive. I asked to speak to the manager but he was gone for the day and would call me Friday morning. He never called I had to call back at 3PM. The Cincy Uhaul manager was rude offered no compensation or for the extra miles or the $50 guarantee. no explanation of how this happened was offered, he was a complete A-hole and hung up on me. when arriving at Johns auto the gentleman offered to lower the rate and reduced my millage rate! to compensate for the inconvenience i was cause due to the main cincy office obvious screw up in scheduling. I question why this individual is still employed by U-hual corporate he lacks any customer service skills, with him being a manager i wonder how he treats his employees after how i was treated.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

Lee D 
Rating:
4.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Mary C 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
3.0

I did not have my adapter or the electrical connection with me and the agent loaned me an adapter at no cost. It was appreciated

joseph b 
Rating:
5.0

Very friendly and helpful!!

Jim D 
Rating:
4.0

Customer did not leave a comment.

Ken U 
Rating:
5.0

Josh made the process very smooth and easy!!

Mike S 
Rating:
4.0

Customer did not leave a comment.

Erika L 
Rating:
5.0

Customer did not leave a comment.

Doug H 
Rating:
4.0

I had to have roadside assistance replace one badly corroded and out of balance wheel prior to even leaving on my trip. At least one of the other wheels was also way out of balance, and another wheel was mis-matched (different offset). The wheel imbalance has been a chronic issue on your trailers in my experience.

Raymond C 
Rating:
5.0

Johns auto has some great people.

Joshua B 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Customer did not leave a comment.

Donna C 
Rating:
2.0

The gentlemen who was writing up the paperwork was rude and unfriendly.

Jason D 
Rating:
5.0

Customer did not leave a comment.

Christian A 
Rating:
5.0

Customer did not leave a comment.

Jay B 
Rating:
5.0

Great service.this is also an auto repair shop. John answered all our questions,even question we had about our car while we were there. very knowledgeable !!

KEN M 
Rating:
5.0

We had an awesome experience on the loading end and the receiving end. Could not complain about anything.

David T 
Rating:
4.0

Customer did not leave a comment.

jerome l 
Rating:
2.0

The manager was busy doing multiple things at the same time. He asked me to run and grab the mileage off the truck. The service was quick but just seemed unorganized.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

JIM S 
Rating:
5.0

Josh met me on a Saturday after hours to set up the pick up and even backed it out of a tight spot. 10 ft van was clean and responsive.

tom y 
Rating:
5.0

No improvement needed. Agents at three different locations assisted us with getting the right truck on short notice. Well done!

ERIC S 
Rating:
5.0

Original email had me picking up truck at different location/city. The person at the location was of no help. Just kept telling me no I was wrong and he had to 15 foot trucks. No attempt on his part was offered. Not a great representative of your company

Edward S 
Rating:
5.0

Customer did not leave a comment.

Dennis G 
Rating:
1.0

I felt like the truck was going to break down at any moment definitely did not feel safe

JESSICA S 
Rating:
5.0

Customer did not leave a comment.

Debra G 
Rating:
5.0

Customer did not leave a comment.

chris h 
Rating:
5.0

Customer did not leave a comment.

Samuel F 
Rating:
4.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

We had just finished moving and we were a day ahead of schedule. We were worried of the location and times so we called and the person who answered was very kind and explained where the drop box was. Easy to get in and out with the uhaul. I definitely recommend the location !

Jacob O 
Rating:
5.0

Customer did not leave a comment.

timothy m 
No reviews have been submitted for this location.

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