Customer Reviews for Johnnys Garage
(U-Haul Neighborhood Dealer)

376 reviews

14 Bolton Dr   Montgomery, AL 36105

(334) 286-8003

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 286-8003

14 Bolton Dr
Montgomery, AL 36105

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

tenika mcqueen 
Rating:
5.0

The People were very helpful and courteous.

Greg Moates 
Rating:
5.0

Thank you for making me feel so warm and welcoming everytime I rent from you.

AMELIA WILLIAMS 
Rating:
5.0

They were very cordial and willing to help.

Mitchell Powell 
Rating:
5.0

Very friendly and knowledgeable about Uhaul equipment.

Willie Wilson 
Rating:
5.0

Excellent service

Ira Brown 
Rating:
5.0

Everything was great, even putting the key in the provided drop box was a good spot not a risk for customers.

Tracie Pitt 
Rating:
5.0

Thank you for your hospitality. I appreciate your service and will use you again.

Cynthia Brown 
Rating:
4.0

Nothing

Kersey Phillip 
Rating:
5.0

Customer did not leave a comment.

Deante Hobbs 
Rating:
5.0

Customer did not leave a comment.

KIM LITTLEFIELD 
Rating:
5.0

Customer did not leave a comment.

Mittie Danner 
Rating:
5.0

Customer did not leave a comment.

Brandon Sledge 
Rating:
5.0

Customer did not leave a comment.

keonna miller 
Rating:
5.0

Continue the curtious manner in which they "serve" their customers.

Lee Tobler 
Rating:
4.0

Get some new trucks!

ethel gowdy 
Rating:
1.0

The owner directed me to park in a spot it apparently wasn’t the right spot he proceeded to yell at me and at me ignorant multiple times. I told him he was not going to talk to me like that he said I didn’t scare him and I told him I didn’t desire to scare he just wasn’t go to yell and call me ignorant. Used Uhaul for years for many moves this is by first the worst experience. I am sorry I didn’t park it the right location I thought he pointed to but no one should be allowed to yell and call anyone ignorant

Rob Arbeiter 
Rating:
5.0

Customer did not leave a comment.

Jennifer Haberek 
Rating:
5.0

Customer did not leave a comment.

Regina Groomster 
Rating:
4.0

Customer did not leave a comment.

grant culliver 
Rating:
5.0

Great customer service. Great people. Keep doing a great job

ANDREW WASHINGTON 
Rating:
1.0

The store owner said “his wife does all the U-Haul stuff and she’s not here.” He had absolutely no idea what he was doing to get me my rental. He closed his off, drove him to get his wife, he then showed back up without here. My rental was for 8am.. by the time he got back I didn’t get my rental until after 9am. I was also never told if the gas is not EXACTLY back to where it was when you had it U-Haul will charge you the most UNREAL price ever for the gas. They are charging $112 to get the tank from 1/4 back to 1/2 a tank of gas. STAY AWAY AND DO NOT USE U-HAUL THEY WILL CON YOU!!!!

Justin Chavez 
Rating:
5.0

Customer did not leave a comment.

Raven Caldwell 
Rating:
5.0

Customer did not leave a comment.

Joshua Johnson 
Rating:
4.0

No suggestions.

ANTHONY DICKERSON 
Rating:
5.0

Customer did not leave a comment.

John Damian 
Rating:
5.0

No complaints about this location. They were excellent and very helpful with my overall experience. I was only disappointed that I reserved Thursday morning and was told I would have an available truck for Saturday morning at a different location. My location was switched Saturday morning and this added 14 miles to my trip and was a significant inconvenience for me. I want to reiterate Johnny’s garage was very helpful and did what they could to help with this last minute change.

JORDAN HOWARD 
Rating:
1.0

The people almost got us killed

eddie ford 
Rating:
5.0

They were great to work with

Randal Walker 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Alex Griffin 
Rating:
5.0

Customer did not leave a comment.

Ranaya Mcwilliams 
Rating:
5.0

Customer did not leave a comment.

Stan White 
Rating:
5.0

Customer did not leave a comment.

Stan White 
Rating:
5.0

Customer did not leave a comment.

Shane McDonald 
Rating:
5.0

Fantastic Family oriented customer service.

Robert Pritchett 
Rating:
5.0

Customer did not leave a comment.

darrel tubbs 
Rating:
3.0

On the way to North Caroline had a tire to blow out on the trailer had to wait over two hours for the service provider to replace the tire. I was only hauling a motorcycle. Then the lights on the trailer didn’t work only had a right side tail light, had to drive around 250 miles using the emergency flashing lights on . I checked the plug in from the truck to the trailer it was plugged into the truck good. The truck was a U Haul and it was a newer one.

KENNETH LYNCH 
Rating:
5.0

Customer did not leave a comment.

Jennifer Main 
Rating:
5.0

Staff was very friendly and helpful

Anthony Morgan 
Rating:
5.0

Customer did not leave a comment.

Meagan Shierling 
Rating:
5.0

The whole U-Haul experience was excellent.

ALPHONSO GRIFFIN 
Rating:
5.0

Great customer care, very friendly agent.

CLARENCE REDRICK 
Rating:
5.0

Website problem every day I tried. I ended up calling # for all help

Dewauna Vinson 
Rating:
5.0

Customer did not leave a comment.

Don Reynolds 
Rating:
4.0

Customer did not leave a comment.

David Wells 
Rating:
2.0

I forgot some boxes and i come back and did not found all of them and no one knew where are they.

Maribel Lopez 
Rating:
3.0

Customer did not leave a comment.

Zeshan Umar 
Rating:
5.0

Customer did not leave a comment.

Ernest G BenjaminSr 
Rating:
5.0

Customer did not leave a comment.

Curtis Butler 
Rating:
1.0

They cheated me out my money saying I didn’t put the gas back in and I did I got receipt

Tiera Provo 
Rating:
1.0

The vehicle was very dirty on the outside and inside. The smell in the vehicle was atrocious. The next customer should not have to deal with the aroma in that vehicle. Also they should not have to deal with a filthy vehicle. Please clean your vehicles before you rent them out. You can always give a discount to the customers that are subjected to that kind of treatment.

CarverBand Boosters 
Rating:
5.0

They were excellent in every way!

Blanche Bors 
Rating:
5.0

Customer did not leave a comment.

Alecia Muller 
Rating:
5.0

Customer did not leave a comment.

Esther Rankins 
Rating:
5.0

Customer did not leave a comment.

Grant Culliver 
Rating:
4.0

Customer did not leave a comment.

Mardine Leavell 
Rating:
1.0

Truck was never supposed to be rented for one way rental. Truck had 158,000 miles. We rented it for a 200 mile trip one way. Vehicle dies on us 12 times. Would go into shut down mode if driven over 50 mph. Steering was shot. Truck cargo area had trash and dirt. Trip was a nightmare.

RONALD PEACE 
Rating:
5.0

Customer did not leave a comment.

LORA TURNER 
Rating:
5.0

Great customer service

KENTAVIOUS SHUFFORD 
Rating:
5.0

Need Dollies On The Truck...

Cynthia Smith 
Rating:
5.0

Customer did not leave a comment.

Carolyn Johnson 
Rating:
4.0

Customer did not leave a comment.

Joel Smith 
Rating:
5.0

People were courteous and very accommodating.

George Donachricha 
Rating:
1.0

The brakes froze up had to spend the night had to buy underwear shorts and tops food all the man said was to customer service Which you can never get anyone at all our 2 day move went into 5days. Never use your service again. 800.00 down the toilet.

LARRY MASTERSON 
Rating:
4.0

Customer did not leave a comment.

Matthew Stinson 
Rating:
2.0

One way rental. U-Haul 800 reservations changed my pick up and drop off locations. Did not get advised of this until the morning of pickup and limited time! NOT GOOD! Had me dropping my trailer in Westville, FL 18 miles from my destination DeFuniak Springs when a U-Haul location is 1 1/2 miles away from my destination in Defuniak Springs. Johnny's garage person told me I could drop anywhere no problem and no drop off charge. Luckily I called 800 U-Haul to double check this and they told me it would have been extra charge to drop other than Westville! I had to make two calls to U-Haul, 2nd of which was to scheduling in Mobile, AL to get this changed so no extra charge to me to drop at my destination! ALSO, when Johnny's garage hooked my trailer up to my truck and I could tell the left rear tandem tire was very low air pressure, I checked with my air gauge and would not even read! Guy told me to pull up and he'd put air in it and I said no! This tire must have a nail in it, it is flat! Then I waited for them to change the tire! I never had a problem with you all before! BTW, I will be renting a 26 ft truck this coming Saturday a.m. in Montgomery at a different location thank goodness, or better not get changed like U-Haul did this time. I will be calling to be sure!

Stan Hoffman 
Rating:
3.0

I needed to sweep out the cargo area. The cab had some trash from previous driver. Though, they had to find this truck quickly as a remedy for not having the 15' I originally ordered. The staff were professional, courteous, and processed my pick up fast.

Stuart Newsome 
Rating:
5.0

Customer did not leave a comment.

Hector Vasquez 
Rating:
2.0

Customer did not leave a comment.

Devontay Grant 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Great customer service and reminder calls.

Karyn Hardrick 
Rating:
5.0

Customer did not leave a comment.

Lynn Moody 
Rating:
5.0

Nothing everything was great. The people were very polite and friendly.

DAVID BERNIUS 
Rating:
5.0

Customer did not leave a comment.

Lelan Fogg 
Rating:
5.0

Customer did not leave a comment.

Christopher Harris 
Rating:
5.0

Customer did not leave a comment.

MARC COY-ROSSER 
Rating:
3.0

Customer did not leave a comment.

Charity Harris 
Rating:
5.0

Customer did not leave a comment.

Venita Garner 
Rating:
5.0

These folks are great. A fantastic rental location.

William Bartilson 
Rating:
5.0

Customer did not leave a comment.

MARC COY-ROSSER 
Rating:
5.0

Customer did not leave a comment.

Julio Garcia 
Rating:
3.0

Get a uhaul that actually is made for my car.

Ronald Forrest 
Rating:
1.0

Customer did not leave a comment.

Brenda Lopez 
Rating:
1.0

Not professional! Charged an extra $70 plus.

NITA SAMS 
Rating:
5.0

Customer did not leave a comment.

Justin Chappel 
Rating:
4.0

Customer did not leave a comment.

Glenn Stitcher 
Rating:
5.0

Thank you for your great service

ShaRikka Cowart 
Rating:
4.0

Customer did not leave a comment.

Tommy Wilson 
Rating:
3.0

My u-haul was double booked, so the other family got it and we had to wait for the office staff to arrive.

jacqueline mcneilly 
Rating:
5.0

Customer did not leave a comment.

Mary Fowler 
Rating:
4.0

Customer did not leave a comment.

rene fuller 
Rating:
5.0

Customer did not leave a comment.

Adrian Williams 
Rating:
5.0

Customer did not leave a comment.

Tworminthae Wiggins 
Rating:
3.0

This location was well maintained the staff was very helpful when an issue arose they were quick with a solution for me.

Stephen LeGrady 
Rating:
4.0

Customer did not leave a comment.

Henry Hendricks 
Rating:
5.0

Customer did not leave a comment.

mark Jordan 
Rating:
4.0

Customer did not leave a comment.

Les Parker 
Rating:
5.0

Customer did not leave a comment.

Monica Simmons 
Rating:
5.0

Customer did not leave a comment.

CELIA WHITAKER 
No reviews have been submitted for this location.

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