Customer Reviews for Johnnys Garage
(Distribuidor de U-Haul del vecindario)

313 comentarios

14 Bolton Dr   Montgomery, AL 36105

(334) 286-8003

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(334) 286-8003

14 Bolton Dr
Montgomery, AL 36105

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

People were courteous and very accommodating.

George D. 
Clasificación:
1.0

The brakes froze up had to spend the night had to buy underwear shorts and tops food all the man said was to customer service Which you can never get anyone at all our 2 day move went into 5days. Never use your service again. 800.00 down the toilet.

LARRY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
2.0

One way rental. U-Haul 800 reservations changed my pick up and drop off locations. Did not get advised of this until the morning of pickup and limited time! NOT GOOD! Had me dropping my trailer in Westville, FL 18 miles from my destination DeFuniak Springs when a U-Haul location is 1 1/2 miles away from my destination in Defuniak Springs. Johnny's garage person told me I could drop anywhere no problem and no drop off charge. Luckily I called 800 U-Haul to double check this and they told me it would have been extra charge to drop other than Westville! I had to make two calls to U-Haul, 2nd of which was to scheduling in Mobile, AL to get this changed so no extra charge to me to drop at my destination! ALSO, when Johnny's garage hooked my trailer up to my truck and I could tell the left rear tandem tire was very low air pressure, I checked with my air gauge and would not even read! Guy told me to pull up and he'd put air in it and I said no! This tire must have a nail in it, it is flat! Then I waited for them to change the tire! I never had a problem with you all before! BTW, I will be renting a 26 ft truck this coming Saturday a.m. in Montgomery at a different location thank goodness, or better not get changed like U-Haul did this time. I will be calling to be sure!

Stan H. 
Clasificación:
3.0

I needed to sweep out the cargo area. The cab had some trash from previous driver. Though, they had to find this truck quickly as a remedy for not having the 15' I originally ordered. The staff were professional, courteous, and processed my pick up fast.

Stuart N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Devontay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

Great customer service and reminder calls.

Karyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn M. 
Clasificación:
5.0

Nothing everything was great. The people were very polite and friendly.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charity H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venita G. 
Clasificación:
5.0

These folks are great. A fantastic rental location.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio G. 
Clasificación:
3.0

Get a uhaul that actually is made for my car.

Ronald F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brenda L. 
Clasificación:
1.0

Not professional! Charged an extra $70 plus.

NITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
5.0

Thank you for your great service

ShaRikka C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy W. 
Clasificación:
3.0

My u-haul was double booked, so the other family got it and we had to wait for the office staff to arrive.

jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

rene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tworminthae W. 
Clasificación:
3.0

This location was well maintained the staff was very helpful when an issue arose they were quick with a solution for me.

Stephen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Les P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELIA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb H. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam L. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam L. 
Clasificación:
5.0

Very professional and helpful

Anya I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick B. 
Clasificación:
1.0

The back of the shop was muddy and we got mud all over our tires. The owner of the business complained when we tried to wash the mud off the tires.

MILTON D. 
Clasificación:
4.0

I experienced nothing that could improve the location. The only issue was a computer problem that could not be helped at the location. This issue did not hinder the rental, employee knew who to call and rental process was completed in a timely manner.

Nigel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonita H. 
Clasificación:
4.0

UPDATE PAYMENT SYSTEM

Anthony C. 
Clasificación:
3.0

They canceled my reservation because I did not arrive at the time for pickup without even trying to call me. We were travelling from NC to Alabama and got stuck twice in traffic for over an hour total.

John R W. 
Clasificación:
1.0

We made reservations for Prattville & had to go pickup our truck in montgomery. Before picking up the truck, this is what happened the beginning of the day. I received notification that I would have to pickup 33 miles in Electic , which is uncalled for. When I called the lady on the phone she was very nice and did find a truck in montgomery. For good customer service thus should have happened. 1) an associate should have gone and picked up the truck, brought it to Prattville not the customer 2) we picked up, in montgomery had to drive back to Prattville 12 miles to load, which over charged my mileage. When I turned in the truck. I should not have been charged $5.47, because I had to go 12 miles to pickup. I should get a refund. 3). They did not have my equipment available, I had to use a lighter weight utility dolly, there was not an appliance dolly available or the furniture dolly squares. We have rented before from uhaul but have never and I mean never have had this bad of an experience.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

Good customer service at all locations throughout rental process.

Gabriel L. 
Clasificación:
5.0

This was the 3rd location provided to us by Uhaul. The owner was wonderful, but the location was not convenient to us - not Johnny's fault. Pickup process itself was quick and easy. VERY DISSATISFIED with the The reservation process and consistency. Spent over an hour on the phone - twice - to be told nothing of value (though the scheduler tried). I made my reservation on 5/13 and reconfirmed it a week later and 2 days prior, yet “day of” everything was a mess 2525Eastern Blvd Montgomery did not provide what was promised.

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiliam M. 
Clasificación:
5.0

Mr. Johnny Means was very friendly and professional. Very knowledgable and patient with someone using s uhaul trailer for the first time. 5 star recommended.

Michael M. 
Clasificación:
5.0

Fire both of them bad Business for customer put Business people in charge over Uhaul

LAVNE C. 
Clasificación:
5.0

The people at Johnny's garage were friendly, helpful and it is a very clean, well maintained property.

Richard E. 
Clasificación:
5.0

Old fashioned hospitality and service. Knowledgable and helpful staff. Equipment clean and well maintained.

William B. 
Clasificación:
3.0

I am asking for a refund. The truck which was rented developed a leak and we were forced to pay our workers for the time period that it took U-Haul to come out and fix the problem. It took about two hours for the completion of the U-Haul truck to be fixed and it started leaking again. It was a stressful day due to this event. I have never had this experience with U-Haul before. The intake person was very respectful, how ever the gentleman who came out to fix the property made it more complicated than it should have been.

TERRENCE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kadrigua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genear B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
3.0

Great. Customer Service.

Deborah S. 
Clasificación:
3.0

The woman that was behind the desk was amazing and very helpful. But... When I was picking up the trailer the young guy not only was he racist saying 'their cracker asses need to go somewhere else to get a trailer' but he was trying to pick a fight with my brother in law. When we dropped off the trailer the older guy had major attitude. He was just standing there not giving me any direction so when I asked him where he wanted me to drop the trailer he seemed immediately pissed and started yelling at me. I have used uhaul for 20 years and if I ever use uhaul services again it will definitely not be at this location

michelle W. 
Clasificación:
5.0

This location was VERY good. No fault of this location that uhaul corporate service is terrible.

Rance K. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aieosha O. 
Clasificación:
5.0

Great service!

Charles C. 
Clasificación:
5.0

50$ Booked gaurantee took me 3 locations and an extra hour to get what I scheduled for the prior day. Very unhappy with the start of my Saturday.

LaDawna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean J. 
Clasificación:
1.0

I was charged for 2 days instead of 1 and for insurance when I told her I did NOT want the insurance because I have my own. I've contacted uhaul 3 times and still noone has replied!!!

tonya M. 
Clasificación:
5.0

Just keep being friendly and service oriented.

Gary G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery L. 
Clasificación:
3.0

El cliente no dejó un comentario.

victoria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer N. 
Clasificación:
5.0

Inside cab light did not work

ANITA P. 
Clasificación:
5.0

easy peazy lemon squeezy!

wayne P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Donna was absolutely wonderful to deal with. Even thought I was running late she was very patient and respectful.

Michael C. 
Clasificación:
5.0

No improvements. The receptionist at this location was very nice, helpful, and professional.

Maria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha M. 
Clasificación:
1.0

Employee didn't make me verify the miles and I was Over charged. She was a crook.

NICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAPAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

Very friendly and helpful. I would recommend this location to anyone in Montgomery looking for a truck.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jae P. 
Clasificación:
4.0

This location rented me a vehicle that was not able to safely operate a vehicle transport that Ihad arranged to pick up from them after the truck had been loaded. Then, I was told that I had been charged for the transport when I had not been charged and so when I went to pick up the transport at another location they sent me to, I had to wait 2 hours to be told that I had not been charged and had to be charged at that location. Soon after I was issued the transport, we found that there was no wiring on the back of the truck to allow for the brake lights on the transport to function properly, making it impossible to drive the transport without risk of receiving a traffic violation. Communication needs to be improved between customers and reservation desk.

HAROLD F. 
Clasificación:
3.0

El cliente no dejó un comentario.

emma H. 
Clasificación:
4.0

The movers I'm moving help are not reliable ( work you relax) they texted 45munutes before to say they were going to be 3hrs.late.Aldo afforablemovers called my phone at 5 in the morning I had called them first before I booked the work you relax and his prices were really lengthy which is fine because there are so many other choices in the site now he keeps calling and texting and harrrassing me I don't even know him I only talked to him one time .

Charlotte J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest G. 
Clasificación:
5.0

Nothing these folks were great and very professional

Rick L. 
Clasificación:
5.0

I wish you had Military or AARP discounts

Wanda S. 
Clasificación:
5.0

Not a thing. Very nice people

Ree S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashundra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob P. 
Clasificación:
1.0

After speaking with the Uhual Center in Birmingham Al to book a reservations, I asked to is the uhual truck for a total of three days. Despite, A total payment that was 237.00 Dollars, Uhual call and emailed me the next day stating I needed to return the uhual and it was for one day. I was only picking up the uhual and returning the uhual about 87 miles from montgomery( one way) the representative understood my wishes. Once I called to speak with someone concerning this issue, I was told I need to return the product and I will need to pay over 80 dollars extra for the days including the insurance I had on the vehicle. My experience was Horrid, I will never recommend this company to anyone, Amazing the guy located in lanett al look into this issue and noticed I was charged the correct pricing. How generous of him when I spoken with supervisors that were rude and demanded I return the uhual immediately considering it was paid for for three days. They were not polite and apparently lacked knowledge of your company policy and pricing. Also, When I first picked up the vehicle the gas stated 1/4 on the paper work, Well it was on E and I took photos of this truck that wasn't correct on paperwork. I will never rent uhual again.

Kendrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn O. 
Clasificación:
1.0

I was charged the price of an auto transporter ($286) for a tow dolly, instead of $142 as quoted online. Adhering to the rep's advice, I drove 2400 miles to my destination, turned in my truck and filed a complaint to mitigate this. Now I'm told that Tow Dollies are cost the same as Transporters and that it's impossible to be reimbursed. #Its2018 #AnythingIsPossible

LAWRENCE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas G. 
No se han enviado comentarios para esta ubicación.

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