I had no complaints with the pick up location, it was the crap I went through after downloading the U-haul app on my phone, which took an 1 1/2 hours, to go through duplicated procedures, then not being able to tap on the "agree and continue" button. Plus, I was originally supposed to go a 1-way travel, from 1 place to another, but that didn't happen, so I returned the truck to the original place I picked it up the same day! It had less than a half tank, when I got in the 20 foot truck. I drove a total of 46 miles round trip, where I didn't move anything. I used "maybe" 1/8th of a tank of gas, I was charged $5.00 a gallon for 7 gallons of gas, totaling $31.50. Since it was on a Saturday, I had to wait till Monday to call the business, JM Auto, and explain to the guy what happened. He said I needed to call the man in charge of U-haul, so I left a voicemail message for the man at JM Auto on Monday, telling him the situation, and he never called me back. Then I called U-haul and explained to them what happened and told them I'd like a discount since I didn't use the truck for moving, but ended up taking it back the same day. Last night, I received an email from JM Auto showing they charged me an EXTRA $21.15 plus $79.90 for a 2 day rental. So today, Tuesday, January 10th, 2023, I called U-haul back and asked "WHY" I was being charged the extra money, and the lady told me, JM Auto charged me an extra day for not returning the truck, and I explained that I returned it the same day because I never made the original trip, because I called them yesterday, and I should be credited and not charged for it. So I'm being credited for half of the $79.90 which is $43.41 (tax included), but I should be credited for the $21.15 AND the gas charge! I was NEVER INFORMED of the $5.00 per gallon charge for 7 gallons of gas $31.50. I actually paid $135.68, then charged the EXTRA $21.15, and am only getting a credit for $43.41. I feel that all of this was inappropriate, and no person should have to go through the hell I went through to try and get this resolved, which in my opinion, they still owe me credit for the gas, plus the $21.15. I was told it would cost $123.00 for the day, plus tax, but they also charge an "Environmental Fee" too! But since I didn't make the original trip, it was changed to "LOCAL" at $39.95. What a CROCK!!! If I ever have to move again, I most likely won't be using U-haul!!! So people make sure you know what you're paying for BEFORE you pay it!!!marcia K.
Customer Reviews for JM Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hours said they closed at 1pm I was there at 12:45pm no one was there. The letters in the lock we not even to set to open. The truck pulled to the left and made a loud noise like a belt issue.Melissa P.
El cliente no dejó un comentario.Angelia P.
El cliente no dejó un comentario.Brian S.
There were old dirty blankets in the trailer and some broken plastic pieces I had to sweep out before using. But not too bad. Took an extra minute to clean it out. Other than that, service was good and I only had to wait about 15 minutes for the guy to move Uhauls out of the way to get to the trailer I rented. I assumed it was hiding behind so it wouldn't get stolen.Molly A.
El cliente no dejó un comentario.Ann T.
Disinfect the cab of the truckXAVIER M.
El cliente no dejó un comentario.Deborah R.
El cliente no dejó un comentario.Michael R.
When using the mobile app to return the truck. The app should have the option to upload your photos and not only to take a photo. This will help expedite the process, specially at night when safety is another factor to consider.Edgardo A.
I didn't have a Dollie in back. My original reservation was switched and the truck had no key hole. Pushed my moving time back 2hrs. I requested a 24/7 location in advanced. UHAUL can do BETTERErika G.
Picked up after close. Had hard time with whole experience. Did it on phone pick up was horrible. Didn't give truck number had hard time with lock had to call for help. Then couldn't find the spot for the lock. Got disconnected for the lady that was helping us. So we just took lock. Pick up on phone didn't get to put the mileage or fuel that was on the truck because we needed help with lock and it took us to another screen on the phone. I took pictures of all that before we left for proof. Returning it was not much earlier.Kristi B.
I was charged a $15 insurance coverage fee after I had already declined the coverage while booking the reservation. It was added on to my rental. I contacted the location was told it was added on because I didn't provide my insurance card but I was never asked for it. And was not made aware that the fee was being added to my reservation. I will be disputing the charge with my bank.BRANDIE C.
Wonder people and great service thank you for making our move special.Vonchelle S.
I returned the vehicle, but had issues with the return app. Couldnt get ahold of customer service. Put keys in lock box and they waited 2 weeks to let me know yhe truck had "not been returned." There are video cams at the place i rented from showing me teturn the vehicle and keys. They then preceded to take out over 1k from my acct. Noone ever called me to investigate even though I was told that someone would. Had to go through my bank to have it looked at for fraud. This company is shady af. I will never rent grom them again. Go fuck yourselves, uhaul.richard O.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.DeAnna S.
Truck was clean and functional but the tires were low, Joel filled them before I left but the light came on again half way through my move. Everything was ok and I told Joel when I returned.Triton D.
El cliente no dejó un comentario.Salam H.
El cliente no dejó un comentario.Jazmine J.
El cliente no dejó un comentario.jim P.
El cliente no dejó un comentario.Anetta A.
El cliente no dejó un comentario.Kevin E.
I was overcharged.. it was to be one way 62.00 and I saw after I was on the road I was charged 127.00. I called and reported it. When I returned the trailer, I called and spoke to the guy who told me I would be refunded. I have not been reimbursed as of yet. Other than that, never an issue with my past 3 rentals from U-Haul.Charles A.
Dropped off after hours, but even though the location was very busy on a Monday, when I called they answered my questions on when the truck would be entered in the system as returned.Michele W.
When I dropped off the truck I made the mistake of leaving without him checking the vehicle first because they were closing for the night. The next day I was charged for gas even though I dropped it off with more than what it had when I picked it up. Never againElaine F.
El cliente no dejó un comentario.Brandon J.
Picked up Uhaul with a quarter tank fuel and I filled it up because didn't know how much I was going to use. End up returning it with 3 quarters of a tank fuel and did not get my money back on fuel.Timothy D.
El cliente no dejó un comentario.James G.
Make sure the equipment I ordered, 3 weeks ahead of pick up, is actually at the location. I needed a utility dolly, and was given a large appliance dolly that was difficult to handle.George R.
El cliente no dejó un comentario.Josh H.
El cliente no dejó un comentario.james G.
LITERALLY THE BEST UHAUL SPOT TO DO BUSINESS WITH! CLEAN CLEAN TRUCK! FRIENDLY CUSTOMER SERVICE AND VERY FLEXIBLE!!!Jeremy C.
The rental truck I rented had roaches in the cab area it was disgusting. I really didn't appreciate that. The charger ports didn't work. It wasn't a good experience overall.LATASHA S.
El cliente no dejó un comentario.Austin L.
not much thing was perfect and was great people thankscalvin P.
El cliente no dejó un comentario.James B.
I rented a appliance dolly, but it wasn't in the truck, been waiting 5 days to hear back from someone about completing my payment.Nicholas B.
El cliente no dejó un comentario.Marlon D.
El cliente no dejó un comentario.Muriel B.
The location was ok, however my van had roaches in it so I didn't get to move my furniture. I did get a refund which I appreciate. I spoke face to face with the area manager "Troy" and he was rude and basically interrogated me because I wanted a refund. I reminded him that I'm a customer who did nothing wrong and he had no right talking to me like he did. I have used uhaul for years when needed and never experienced anything like this. It took me over 15 hours to get in contact with a uhaul rep to help me so I think I was very kind and understanding considering everything and then Troy was very aggressive with me. After speaking with him I was more upset with how I was treated then the bugs.Brook S.
U haul charge me over for nothing and than I bought a strap for $22 to put in the trailer strap to fix it . They take $200.18 and my bill supposed to $66.73 so U-Haul by the way I m not satisfiedJackson G.
El cliente no dejó un comentario.Crystal C.
Had no issuesTIA V.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.SHERRI D.
Just wish they had an Appliance Dolly like I requested It was really hard to get a washer and dryer downstairs on a regular DollyKEITH W.
El cliente no dejó un comentario.erin T.
Truck broke down multiple times and waited 5 hours for someone to jump the truck only to break down 3 times after. I advised jm location that they needed to tow the truck away as I would no longer risk driving a very old unreliable truck. Highly do not recommend if the truck is old!!!!! I want my money back and have yet to get a call back from u haul as I paid movers by the hour and was at a complete stand still with the truck while they sat and got paid to do nothing. Luckily, the movers discounted the hours spent doing nothing, but it's the fact I still got the bad end of the stick. Worst move of my life using this location.Gerrard H.
Tell them not to schedule through the 1-800 number, very difficult processJerry U.
Talk to the customer.Dillon H.
El cliente no dejó un comentario.Ernesto M.
El cliente no dejó un comentario.Mary H.
Fast service. I was in and out very quickly when I rented and when I brought it back. 15 foot truck was easy to drive. I like the low deck and the ramp!Douglas H.
El cliente no dejó un comentario.David T.
so so many issues here... a) the car was dirty b) the attendant was obviously very inconvenienced by us c) my credit card was swiped at the location, but my debit card is being charged d) we are now being told that we have to pay an after hours return fee, even tho the pickup and drop-off were approved for the times we indicated and those didn't change e)we have yet to get a bill. we will NEVER be backAngela A.
El cliente no dejó un comentario.Janet L.
El cliente no dejó un comentario.Stanley H.
The agent was courteous and very efficient. I had no problems and will use this location if the need arises.Louella H.
Great service and good priceMark P.
El cliente no dejó un comentario.Stephanie C.
El cliente no dejó un comentario.steven S.
El cliente no dejó un comentario.Alaina J.
El cliente no dejó un comentario.Carty R.
Backed the trailer in the spot and right away they disconnected the trailer. Very friendly service.STEVEN B.
El cliente no dejó un comentario.CARTY BERNYS R.
I was quoted one price and I asked several times if this would be the final price, and I was told yes. Yep days after I turned it in, they charged my card with more money. They actually charged me a $20.00 after service chargeâ€¦.really? I mean they literally had to take the key out of the box by their door. Then they charged me for more gas. I made sure I put in a little more than when I got it. I put an extra 3 gallons of gas!!! Just to be sure. So they actually should be paying me back for the extra gas I put in. I won't ever use U Haul again!!!bill W.
I was charged a cleaning fee and the truck was completely dirty when I got it and I took pictures before leaving the lot. I was also double charged the 19.95 rate twice. NEVER WILL I USE THIS COMPANY AGAIN. They do bad Business.Adrian M.
The truck I had was NOT CLEAN. I WILL NEVER USE THAT COMPANY AGAIN FOR ANY RENTAL. I was charged a $25 cleaning fee and I received it dirty.Adrian M.
El cliente no dejó un comentario.Teresa B.
El cliente no dejó un comentario.PAUL C.
El cliente no dejó un comentario.SHANNON H.
El cliente no dejó un comentario.TIMOTHY D.
El cliente no dejó un comentario.Daniel K.
The location didn't have my truck ready when i had scheduled it, which caused a delay.CHAD M.
El cliente no dejó un comentario.ELIZABETH B.
Clean inside truckjohn M.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.MARVYNN A.
The truck I rented was fucking filthy, it drive like absolute dog shit customer service was shit. I can promise you I will never rent through u haul ever againJacob D.
El cliente no dejó un comentario.Angel F.
The truck that I run it ran like s*** barely go and I took the truck back the next morning and I got charged $269 for what I have no idea I still have not got an explanation for thatMelissa A.
The man at the counter was friendly, professional, and accommodating in his dealings, and Uhaul was able to rent me a truck when I was in a pinch and needed a vehicle on short notice. I am quite satisfied with my experience.Jonathan M.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.CYNTHIA H.
El cliente no dejó un comentario.Sammie A.
Get better peopleBeau W.
Look into this situation.LOUIS M.
Very great people.We have rented 3 times in a year from here.Nice equipment and you feel appreciatedMark C.
El cliente no dejó un comentario.Porshia C.
El cliente no dejó un comentario.Natalie B.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Nicholas J.
Could not be happier. We were treated with kindness and respect. The equipment was in good condition, clean and ready to go. I used to rent from other brands because I didn't think uhaul was a premium brand. From now on, uhaul will be our first choice. The online app is easy to use, even for those technically impaired people like me. Thanks again David HockettDAVID H.
El cliente no dejó un comentario.Dave N.
El cliente no dejó un comentario.DEBORAH P.
It was horrible the receptionist was very rude and disrespectful not courteous at all. Had me rent a truck they didn't have and wasn't accommodating at allZimmie M.
El cliente no dejó un comentario.DEBORAH L.