Comentarios del cliente para JM Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de JM Auto

Grado total:

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TROY W. en

Grado:

El cliente no dejó un comentario.

LaVaris B. en

Grado:

More packing supplies

Tommy S. en

Grado:

The uhaul I rented was leaking rainwater badly. In mom's attic section all the boxes got wet. The vehicle needs repaired.

Derek P. en

Grado:

I was told when I received the truck that the gas tank was full and would have to return it full. I drove the truck 4.5 miles during my move and put in 7 gallons of gas when I returned it. You tell me if the gas tank was full when I received it?!?! There’s no way possible I used 7 gallons of gas in the 4.5 miles that I drove it.

Charlie K. en

Grado:

El cliente no dejó un comentario.

Phillip W. en

Grado:

El cliente no dejó un comentario.

Bernadine B. en

Grado:

El cliente no dejó un comentario.

Alexia E. en

Grado:

Nothing at all . Everything was great and very easy.

Tracy C. en

Grado:

El cliente no dejó un comentario.

Deborah P. en

Grado:

El cliente no dejó un comentario.

Bobby A T. en

Grado:

?

Jeff W. en

Grado:

None

NORMAN R. en

Grado:

Service was excellent quick and friendly they helped me hook up the trailer and inspect the unit very satisfied.

Terrica S. en

Grado:

First time renting a U Haul and had a few issues. My issues did not concern u haul or or the truck, it was the customer service. Did not receive any help with the truck especially with it being my first time. I was also charged extra for gas even though it was returned exactly where I received it. Although this was the issue I spoke with the manager and he not only resolved the issue but he went above and beyond. Very happy with this service and will return and recommend U haul (just not this location)

triton D. en

Grado:

Had a great experience but the drivers seat belt didn't work properly, the key would not turn the ignition without several tries to turn, the back pull down door got stuck just before it go to the bottom and the hinge lock on the back didn't work properly. I told the representative and he noted it for a work order.

Waymer J. en

Grado:

El cliente no dejó un comentario.

Bernadine Maria B. en

Grado:

El cliente no dejó un comentario.

Brittany S. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

Charlene W. en

Grado:

El cliente no dejó un comentario.

darin D. en

Grado:

El cliente no dejó un comentario.

Roland N. en

Grado:

Make sure that the customer knows that you will charge a 50 dollar fee for putting a gallon of gas in when you bring it back and not just 4 dollars per gallon like you stated.

Pam C. en

Grado:

Make sure that the quote you give isn't double at the end

Tressia L. en

Grado:

El cliente no dejó un comentario.

pamela L. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

dominique G. en

Grado:

El cliente no dejó un comentario.

Judy K. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

chad A. en

Grado:

They were very courteous, helpful and professional. Excellent service.

Susan H. en

Grado:

El cliente no dejó un comentario.

Johnathan M. en

Grado:

Nothing.

Angela W. en

Grado:

The online check in is ridiculous and a waste of the consumers time. Our rental was supposed to be 1 way, and we had to bring it back to the rental location that only added 55 miles, cost, and a waste of our time. The truck had a dolly that we did not request and that just took up valuable sq ft. We will be renting from Penske from now on as we never have to self check in and out..or take pictures for contractual points. We pay for a service and got in return 1) poor equipment. 2) high cost 3) poor customer service 4) too much wasted time 5) this is the last time paying for back service from uhaul

timothy N. en

Grado:

El cliente no dejó un comentario.

jim B. en

Grado:

its all good

Jay J. en

Grado:

Long story make appointment with Jade and was called told they did not have my rental drove 10 miles from that location 20 mi round trip to Preston I got there was told they did not have my rental and at my appointment only secured an appointment to come in not that it would reserve the vehicle I requested I was in told I could have a vehicle cuz they did have one but then I would have to have it returned in 4 hours in order to use it because it was rented after me so I did not get the rental chose I called the customer service line they sent me back to J&M it had my rental all the while really felt like a complete run around and then appointment with you was completely irrelevant because you didn't hold a vehicle for me anyway hope Never to be in a position to have to rent from you ever again it was a complete hassle start to finish

Tammy E. en

Grado:

The person who I rented the Uhal from was suppose to come outside and verify the gas mileage and look the truck over before I used it.Which NONE of those things were done So in turn the gas mileage was WRONG from what I was told at pick up time.and the dolly I paid for WAS NOT in the truck.So in turn make my move be a day longer than I planned for Which was just added stess that was uncalled for.SO I WILL rent for this Uhal place EVER again.

Brett R. en

Grado:

Overall my service was exactly what i needed to do what i needed to get done. The uhaul was in great condition, well maintained and clean. The prices are fair and the amount of time alotted for use is what i would expect for the cost. If you ever need to move some furniture or any other oversize appliance i recommend this uhaul location!

Tina G. en

Grado:

El cliente no dejó un comentario.

jerome W. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Sarah H. en

Grado:

El cliente no dejó un comentario.

Lisa G. en

Grado:

El cliente no dejó un comentario.

Justice J. en

Grado:

Wonderful desk lady who helped us out a ton was so nice. Overall wonderful experience, very thankful to have used this service.

Casey A. en

Grado:

El cliente no dejó un comentario.

Sharon C. en

Grado:

gas tank was not completely filled, so I ended up added a few dollars to fill the tank completely when I was done.

Barbara B. en

Grado:

El cliente no dejó un comentario.

sarah K. en

Grado:

El cliente no dejó un comentario.

BETTY H. en

Grado:

I don't think anyone could ever complain about the people at this location, They were friendly and I felt so welcome, Great people and excellent service

JAMES G. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

When I went to refuel the gas was spilling onto the pavement. There was something wrong with the intake. I couldn’t refill to proper level. As a result I received a charge for refilling.

Melissa P. en

Grado:

Actually nothing. I’ve never done this before and J M Auto were very helpful and informative. I really appreciated everything.

Steven K. en

Grado:

I asked for six moving pads and a utility dolly which I never used and returned, still secured via plastic strapping as I received it. I was charged, however, on my agreement. Perhaps a full refund is not in order but it would seem something should be rebated back to the customer.

David L. en

Grado:

The location itself actually had a truck which worked well enough with a working 24/7 box. They didn’t clean the used ash tray in the non-smoking truck, but otherwise they did their jobs. Honestly, though, the atrocious customer service I received from U-haul and the extra money it cost me means I won’t likely use the service again.

Carlee T. en

Grado:

Very friendly people went out of their way to help.

Kenneth K. en

Grado:

The sales clerk was having trouble with the computer / printer and caused delays during pick up and drop off. A computer tune up would have saved me a total of about 15 minutes.

Joe M. en

Grado:

Location. There was uhaul closer but National tell me

David A. en

Grado:

El cliente no dejó un comentario.

joshua W. en

Grado:

Flawless

Tyler N. en

Grado:

Location was fine. The fact that I had to drive 30 minutes out of my way to this location and pay for the extra miles I put on the truck is not okay. I I reserved a 20’ truck about 10 days ago. From the “actual” U-Haul shop on Preston highway. Upon my arrival. I was told that they didn’t have a 20’ truck to give me. Nor did they have ANYTHING to give me. Non apoligetic. The man gets on the phone to find me a 20’ truck. Just like the one that I had reserved the prior week. The man then tells me he has found me a 26’ foot truck off Dixie Highway. Upon arrival to the JM auto shop, I am told there is no 26’ or 20’ truck on the lot. Already over an hour behind and 35 minutes away from where I have 5-6 friend and family members waiting at the location to help me move. I just told the lady. I will take whatever it is that she has. Which is a 15’ truck. So instead of only needing to make one trip. From my old home to my new home. I had to make the extra trip back and forth. Then back out to Dixie Highway. Which of course you guys charge by the mile and require the customer to refill the gas they use.

Ralph H. en

Grado:

Very crowded and hard to return, kids in the office, very hot and dirty, went home and took a shower after leaving that nasty place.

Carla H. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

Clean the truck

Doyle J. en

Grado:

First of all, the lady at the front counter should probably ask do I want to purchase safe move insurance before actually putting it on there which cost an extra $14.00. Also, the truck wasn't in the best shape, mirror broken and everything. We did a one way trip so I can't imagine how it cost so much then on top of it I was charged for gas after I put the tank back where it should have been. Will never use your service again. Thanks!!

jamesetta M. en

Grado:

Be more informative and helpful

robert G. en

Grado:

El cliente no dejó un comentario.

Maya m B. en

Grado:

El cliente no dejó un comentario.

ANTHONY C. en

Grado:

El cliente no dejó un comentario.

Tonya T. en

Grado:

ECELLENT CUSTOMER SERVICE

charmiane M. en

Grado:

I was charged .99 per mile but was told on the initial reservation that it was .29 per mile.

Tonya T. en

Grado:

Excellent service, great friendly people

Benny E. en

Grado:

Nothing

althea M. en

Grado:

Customer service was very welcoming and patient. Explained information sufficiently and thorough. Very nice!

Quinton D. en

Grado:

Keep up the good work!!

Dominic M. en

Grado:

The young lady who waited on me was friendly, courteous, and knowledgeable. No issues to report.

sherry T. en

Grado:

THE ONLY THING WE DID NOT EXPECT WAS THE DRIVER PRIOR TO US DID NOT DROP OFF FOR US TO PICK UP BY 10 AM. WE DID NOT GET TO PICK UP UNTIL THEY FOUND ANOTHER TRUCK AND THEN WE HAD TO GET EVERYONE TOGETHER.

Tonya T. en

Grado:

Excellent service

Tonya T. en

Grado:

Great service

Tonya T. en

Grado:

LOVE THEIR SERVICE

Tony M. en

Grado:

Rate on internet said 79 cents per mile and was charged 99 cents per mile.

Tonya T. en

Grado:

Excellent service

Sam P. en

Grado:

El cliente no dejó un comentario.

benny E. en

Grado:

El cliente no dejó un comentario.

Christine C. en

Grado:

I was very happy with the service except for one thing. We were not told we would be charged for using the blankets and dolly. If we would've known that, we wouldn't have used them. So a better way of communicating would be great.

karen D. en

Grado:

They were upfront and fair. I would recommend them to everyone

DERRICK C. en

Grado:

Quick & easy drop-off , staff very polite & helpful

Nick P. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

El cliente no dejó un comentario.

Tabitha K. en

Grado:

El cliente no dejó un comentario.

RON D. en

Grado:

VERY GOOD EXPERIENCE. GOOD PEOPLE TO WORK WITH. THANKS RON DECKER

Dorothy Z. en

Grado:

El cliente no dejó un comentario.

kevin I. en

Grado:

It is a clean place and a safe place didn't see any problems dropping off while open or not

Gildo L. en

Grado:

The self pick up service is not clearly explained to the customer for me was very confusing and difficult to get trough it

Nayely C. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

Turn in did not go smoothly. App tried to charge me double. Still waiting to hear on dispute.

Kathy B. en

Grado:

El cliente no dejó un comentario.

Patricia B. en

Grado:

I wanted the truck by 8:30 said on uhaul site they opened at 8:30 the did not open until 9 am this cost me money the truck had mud and grass and was dirty I left it super clean. Your contract said you would charge me if I didn't clean it maybe I should charge you for cleaning the truck so I could use it!!!

Michelle S. en

Grado:

Amazing place Great experience! ??????????

Bryon W. en

Grado:

El cliente no dejó un comentario.