Customer Reviews for Jimmie Vickers Tire & Service Center Inc
(U-Haul Neighborhood Dealer)

1,721 reviews

545 E Merritt Island Cswy   Merritt Island, FL 32954

(321) 684-7691

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(321) 684-7691

545 E Merritt Island Cswy
Merritt Island, FL 32954

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James Cross 
Rating:
5.0

Easiest rental return I have ever experienced!

Scott Fretwell 
Rating:
5.0

The woman that did my paperwork was excellent. She processed my paperwork quickly and helped me to hook up the trailer.

Robert Silva 
Rating:
4.0

Customer did not leave a comment.

Phoebe Levnensaler 
Rating:
3.0

My pick up and drop off location was changed last minute without my acknowledgement. This location was 5 miles further from me than my reservation location resulting in a higher mileage and cost than I should have had to pay for.

Nathan Daniels 
Rating:
4.0

The young lady was very helpful.

alfred kearse 
Rating:
5.0

Customer did not leave a comment.

Fogal Russell 
Rating:
5.0

Service was excellent very fast in and out.

George Henry 
Rating:
5.0

Customer did not leave a comment.

Sean Ward 
Rating:
5.0

This location is my preferred Uhaul location. The staff is very friendly, quick service & they help when backing up a trailer. I highly recommend this location.

Marco Calderon 
Rating:
5.0

Lady who helped me rent uhaul was professional and informative

Goran Grkovic 
Rating:
5.0

I'm 49 and I was a real estate agent forever. I've used uhaul so so many times and this location was the sweetest and nicest location I've ever been to.

Kirstie Stock 
Rating:
5.0

Work on checking in on the app. It sucks.

Mike McKinley 
Rating:
1.0

After the woman working at Jimmie Vickers hooked up the trailer, I rented we tested the turn signals. The right signal was not working on the trailer. The person told me "Its ok, you are only required to have brake lights. You don't need turn signals on the trailer". I told her that I wanted a different railer with working lights and she told me "The trailer lights work there is something wrong with your truck". I knew this wasn't true so i demanded different equipment. The Uhaul person got an attitude and said "fine, I will replace the wires". After she replaced the wire harness on the trailer the lights worked just fine. You may want to tell your Uhaul representatives to not give legal advice on weather its ok to drive without turn signals.

chris mcklem 
Rating:
5.0

Customer did not leave a comment.

David Clark 
Rating:
5.0

Customer did not leave a comment.

Alan Lefebvre 
Rating:
5.0

Had a great experience. Very easy to use.

Stephanie Harpster 
Rating:
5.0

Customer did not leave a comment.

Gerald Connell 
Rating:
5.0

Everything was done in a courteous and professional manner. It was stress free and a great experience!

DeePa Bhatt 
Rating:
5.0

Customer did not leave a comment.

don wise 
Rating:
5.0

These Guy’s are Amazing and Super Reasonable I will ONLY go to Jimmy Vickers Stephanie Chambers

STEPHANIE CHAMBERS 
Rating:
5.0

Pick up location didn’t have the blankets ordered on line . I had to go to Walmart for the hitch I could have went with 2” drop for more level ride. Sales person was excellent.

Richard Westerfield 
Rating:
5.0

Customer did not leave a comment.

eDDIE RIVERA 
Rating:
5.0

Excellent customer service

DAVID MURRAY 
Rating:
2.0

Our rental had roaches. We are allergic besides the fact no one wants to bring those home. We had to buy raid and try to seal all of our belongings during our move, which was highly inconvenient and stressful worried we would have bugs end up in our things.

Krystal Brashear 
Rating:
5.0

Very pricey. I don't know why it 3 times as much to rent this trailer from Florida to North Carolina as it does to go the opposite way. I think I got ripped off. Very dissapointed.....

Leland Shank 
Rating:
5.0

Fantastic customer service. Tanya was great

DAVID MURRAY 
Rating:
4.0

I reserved 3 dozen blankets, 2 Dollie’s and one furniture dolly. All I got were 5 blankets and 1 furniture dolly. I got no warning that you didn’t have the equipment to rent. You shouldn’t allow someone to reserve stuff you don’t have. This is very misleading and could cause problems with moving. Other than this, everything was perfect. Thanks.

Todd Benson 
Rating:
5.0

Customer did not leave a comment.

Thomas Buchal 
Rating:
5.0

Customer did not leave a comment.

Linda Miller 
Rating:
5.0

Customer did not leave a comment.

Thomas Scoleri 
Rating:
4.0

Customer did not leave a comment.

KENNETH CROOKS 
Rating:
5.0

Customer did not leave a comment.

ANNE BRZEZICKI 
Rating:
1.0

Uhaul has been around for quite some time and we have used Uhaul in the past to assist with a few moves, nothing major. However, this was a major move for us and we though going with Uhaul was the best decision. We soon came to regret that because a) the truck we reserved was not ready at our location of choice, b) our reservation was sent off to some make-shift dingy-sketchy place where the owner slept inside the shop- place and he did not greet us at the door. Instead, the place was locked and secure -after checking we called him and he was there just not 'opened for business.' Nonetheless, c) we were given our truck but not the two utility dollies and furniture dollies we requested. d) We were not offered a refund for the equipment we originally rented but not given. e) upon return of the truck, the lady did not confirm everything was set, she just took the keys and walked away. We were left in the dark until we received a receipt on line. Lets just say we may very well never use UHAUL again for the duration of our lifetime. How absurd was the customer service. I do not understand why UHAUL declined. We are quite disappointed and dissatisfied.

Brett Andrew 
Rating:
5.0

Customer did not leave a comment.

TRAVIS KING 
Rating:
5.0

outstanding service and support!

Dennis Slade 
Rating:
5.0

Customer service rep was kind and very helpful!

Elizabeth Vance 
Rating:
5.0

Excellent customer service!

HENRY MARQUEZ 
Rating:
5.0

More information about this location on the website please. The U-Haul trucks & trailers are not highly visible out front along sr 520. I’ve lived here on Merritt Island for YEARS and didn’t think to go there for a trailer rental. It’s a great operation/ location and great service too! Could be more findable on line maybe

Mark Harper 
Rating:
5.0

Equipment was available when requested. Overall a great experience renting from Jimmie Vickers in Merritt Island!

Donald Mueth 
Rating:
5.0

Customer did not leave a comment.

Michael Tinker 
Rating:
5.0

Drooped it off after hours. A phone call to the the office told me how to do it.

Eric Rohner 
Rating:
4.0

Customer did not leave a comment.

Eugene Marrero 
Rating:
5.0

Customer did not leave a comment.

Vernon Milligan 
Rating:
5.0

Great service and friendly staff. I always enjoy their sense of humor.

James Witherell 
Rating:
5.0

Customer did not leave a comment.

MACI LOWERY 
Rating:
1.0

The lady there was rude and threw a huge fit when I wouldn’t take the damaged trailer that was unsafe to use.

Joseph Koury 
Rating:
3.0

Customer did not leave a comment.

Douglas Johnson 
Rating:
5.0

The experience with U-HAUL has been excellent.

sAMUEL ANDRADE 
Rating:
5.0

While we have no quibble with our experience with the Jimmie Vickers operation, we were very disappointed that we had to drive 16 miles to pick up the trailer having originally requested a trailer at a location in Satellite Beach, FL. We did not find out about this change of location until the day prior to our pickup.

PETER GRIFFITHS 
Rating:
4.0

I tried to call if you were open on Saturday, and the OGM on the voicemail did not indicate that the saturday after Tgiving you were closed. The website and google search indicated you were open. I would only suggest you update something when closed for special non-holiday occaisions. I was not prepared to return the car on-line. All worked out ok, but just a suggestion.

David Field 
Rating:
5.0

Do you ever wash equipment? The trailer we rented look like mold was growing on it. Total disgusting.

Darrell Gibbs 
Rating:
3.0

Location can be hard to get to, if you do not know the area.

Susan Austin 
Rating:
5.0

Great people

Wyatt Brouillard 
Rating:
5.0

Excellent staff, very knowledgeable. I enjoyed working with this pick up location.

Thomas Valk 
Rating:
5.0

Tanya is an awesome customer service rep - this is the second time we have dealt with her and she is the best! Great service!

Tracy Allen 
Rating:
3.0

On the road trying to secure a trailer to make a delivery. Asked for quote. When arriving at dealer, we were up charge. Dealer stated that they aren’t made aware of price changes. Current original price placard behind dealer reflected quote over phone. When rung up, still upcharged with price increase excuse being corporate doesn’t tell us, we find out when transactions are run through. Not how I would conduct my business!.

Robert Stively 
Rating:
4.0

Convenient location and easy drop off.

Jason Pratt 
Rating:
4.0

After hours location, well lit and drop off went great, received a receipt by 8 am the next day in my email

pam morrow 
Rating:
4.0

Mobile app return did not work, but location signs said to put key in box and that’s what I did.

Michael Piana 
Rating:
5.0

Absolutely excellent Service. Professional and welcoming. Thank you for working with Jimmy VICKERS Tire in Cocoa Fl. We enjoyed working with the too.

Mark Duguay 
Rating:
3.0

Lubricate ratchet straps on tow dolly on a periodic basis. Straps were very difficult to remove due to the rachets rusted, had to spray them with silicone to get them working.

Robert Box 
Rating:
5.0

Customer did not leave a comment.

Bruce MacLeod 
Rating:
5.0

Customer did not leave a comment.

Gary Bryant 
Rating:
5.0

None. Perfect from start to finish

Clayton Olesen 
Rating:
5.0

Great customer service; thank you!

Benjamin Lacy 
Rating:
5.0

After filling the truck up with gas back to 7/8 we were still charged $15+ in gas. We called the rental and they stated we had to call national number since we were already checked back in. Not happy.

Clare Elizabeth Sharp 
Rating:
5.0

Nothing

Robert Wiedenhaefer 
Rating:
5.0

This place is GREAT for renting the U-Haul. Everything is laid out well, the staff is friendly and efficient, and they often have the equipment you need.

Jennifer Lewis 
Rating:
5.0

They were quick and effective

Olivier Corbeel 
Rating:
4.0

Customer did not leave a comment.

BRADFORD Beaty 
Rating:
5.0

I have no suggestions for improvement. Always a positive experience.

Myllisa Baker 
Rating:
5.0

Customer did not leave a comment.

Ed Carmean 
Rating:
5.0

Customer did not leave a comment.

Jimm Witherell 
Rating:
5.0

Customer did not leave a comment.

Eric Rohner 
Rating:
5.0

The staff was knowledgeable about equipment and friendly.

dexter martin 
Rating:
5.0

Had to switch my reservation to Jimmy Vickers. I requested a “counter pick-up” the website directed me to an unmanned location without the ability to get the reserved truck.

Peter Specht 
Rating:
5.0

I did not get an electronic receipt following my usage. Was supposed to be sent yesterday.

MARTHA MASIELLO 
Rating:
4.0

Customer did not leave a comment.

Gary Lacy 
Rating:
5.0

Nice people! Fast and courteous!

Tim Horrocks 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

Great people

Tim Horrocks 
Rating:
5.0

Customer did not leave a comment.

Luis Padron 
Rating:
5.0

Customer did not leave a comment.

Stanley Brizz 
Rating:
5.0

This location was close by and easy to park the vehicle. The staff were very friendly and curtious.

Alan Hodge 
Rating:
3.0

Customer did not leave a comment.

Suzanne Hall 
Rating:
5.0

They are very professional, kind, helpful. Highly recommend this location , great people!! AAAAA+++++

mark kabboord 
Rating:
5.0

Customer did not leave a comment.

BRIAN SQUIBB 
Rating:
5.0

Easy and efficient drop off.

James Stark 
Rating:
5.0

Nothing. Everything and everyone were great. Thank you soo much

Joseph Vass 
Rating:
5.0

They are always helpful and great to work with.

LIZANN LIVINGSTON 
Rating:
2.0

They charged me an additional 9.00 dollars for what I don’t know

Carol Utsman 
Rating:
4.0

Customer did not leave a comment.

Peyton DSa 
Rating:
5.0

Top notch customer service!!! Thank you

ANTHONY FANELLI 
Rating:
5.0

Customer did not leave a comment.

William Shetter 
Rating:
5.0

This is the best U-Haul location ever. The woman who helped me was awesome!

Edward Springer 
Rating:
5.0

Customer did not leave a comment.

Julie Bontrager 
Rating:
5.0

Customer did not leave a comment.

Ralph Demunno 
Rating:
5.0

Absolutely nothing..... Uhaul has outstanding customer service and reliable vehicles at great rates...... Thank You for great service Uhaul, and Thank You to Jimmy Vickers Service Station and Uhaul Rentals in Merritt Island, FL for outstanding customer service.

Anthony Zamba 
Rating:
5.0

Customer did not leave a comment.

Ramon Gutierrez 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top