Customer Reviews for Jimmie Vickers Tire & Service Center Inc
(U-Haul Neighborhood Dealer)

1,462 comentarios

545 E Merritt Island Cswy   Merritt Island, FL 32954

(321) 684-7691

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(321) 684-7691

545 E Merritt Island Cswy
Merritt Island, FL 32954

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Business told me to park in the bank parking lot next door that it would be safe and has cameras. After returning my rental and getting back to my car, it had been vandalized. Someone gouged the entire passenger side of my vehicle from the front to back

ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

The staff was amazing! I will certainly do other business there as well!

Richard V. 
Clasificación:
4.0

There was a computer issue with my contract. The drop off location was missing and when asked the sent me a drop off location. It was, however incorrect so I had to call again to get it fixed. When I looked at it it was 40 miles further than I expected so I had to call again as I was worried I would go over my mileage. After 30 min I was told I had 100 extra miles so I would t have to worry.

Kristen B. 
Clasificación:
5.0

The employee I dealt with was very polite and friendly. And answered any questions I had. Would def recommend others to this location.

Harold C. 
Clasificación:
5.0

Even though line was long she was polite and courteous and made sure we were taken care of. Highly recommend

tommie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

I drive past other U-Haul rental stations just to go to this one. These folks are the friendliest and most professional people in town !!

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra N. 
Clasificación:
2.0

I did all of this online and at one point it told me to go to another location and I called said location about it and asked about keeping it for a few days. Then on the website it told me to take it to the original pickup location to return the truck and they couldn't get ahold of my number because of my phone blocking spam calls and such. I was told by another person at a different uhaul location that it would just charge me for the extra days. But it's returned and everything but there was no text or email.

Patrick K. 
Clasificación:
5.0

Great friendly local service!

Keith J. 
Clasificación:
4.0

They did check the fuel level when I picked it. Up..but I. Had to leave at the. Same will I dropped it off...no problem!! Had wrong ball hitch had 2 7/8 instead of 2"! Had to go back to get correct hitch.

DALE J. 
Clasificación:
5.0

Rear security chain mounting clip bent (could not secure)

Jim M. 
Clasificación:
5.0

Check engine light was on when we set off on the trip. Spent 2 days in the heat loading the truck, departed at 8 PM, and noticed the light was on . Pushed ahead anyway, and nothing bad ever happened, just made me uneasy.

Martin B. 
Clasificación:
5.0

Pleasant staff Returned early Refund would be appreciated Not store choice Corporate consideration

Mark K. 
Clasificación:
3.0

Drop off woemn was very rude . Said ( oh this will be fun when we had misunderstanding )

lawrence J. 
Clasificación:
5.0

Always a good experience at Vickers!

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

They made it easy.

Kristina H. 
Clasificación:
5.0

Customer service was excellent but the trailer sliding door was not allowing it to open or close. Had to jam it. I showed the ladies when I returned it.

Dean F. 
Clasificación:
3.0

Have signs for parking outside for customers dropping off after hours.

David B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Misty J. 
Clasificación:
5.0

The lady wo helped me was very friendly and professional. She hooked up the 5X 8 trailer for me and I was in and out in out in15 minutes. No surprises, just great service.

ivan W. 
Clasificación:
2.0

This location was closed no one to help. Not clean and vehicles parked everywhere.

Carrie P. 
Clasificación:
4.0

The trailer I rented was an accident waiting to happen. There were 3 brand new tires on the trailer and one BALD tire with NO tread that was like a booby trap. We had a blowout on the highway after just 25 minutes on the road. That trailer should have never been rented to ANYONE with a tire in that condition on it. What made it worse was that I rented a U Haul trailer from the same location last year and it also had a tire issue that resulted in a flat tire !!! VERY disappointing and thank goodness no one was hurt having a blowout on a busy highway (I-95).

John R. 
Clasificación:
5.0

Customer service rep was professional and friendly.

Willy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

Jimmy Vickers has been extremely helpful professional and I would rent from them any day

Angela D. 
Clasificación:
1.0

The advertised store hours were till 11:59pm. I got there around 5pm and no one from Uhaul was there but a man from the wrecker service that shares same building called the Uhaul rep. He relayed the msg to me that all I had to do was drop off the trailer and he unhooked it from my SUV. A week later I found out Uhaul had charged me an additional 6 days! I've called numerous times but haven't gotten to speak to anyone.

Mark W. 
Clasificación:
1.0

I pick up the truck at the location they provide. And go straight from own house to new house. Did provide address when renting. And then drop off at the location most close to the new house. They said i'm over 23 mile. And charge extra $9. I'm not upset about money. Just up set about u haul deceitful.

Tuong V. 
Clasificación:
5.0

The customer service staff were fantastic!

Marjorie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fogal R. 
Clasificación:
5.0

The woman at this location and I wish I knew her name, was outstanding. Friendly and very helpful.

WENDELL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel K. 
Clasificación:
1.0

I have had the worst experience. I picked up a U-Haul at 6pm 6/8/22 and the vehicle had an alignment issue, it pulled significantly to the right and due to this the passenger side tire was bald on the inside. This would be high risk for tire blow out. I needed to pick up my items regardless from storage so after an hour of phone calls with U-Haul I agreed to exchange the vehicle the next morning and move all of my items over to the vehicle at the Merrit island location. I did this 6/9 and immediate realized the AC did not work. I informed that manager and was told that's just how these U-Haul trucks are and that her supervisor told her that. I was told there were no upgrades or changes they could do at their location as all the vehicles they had are only for local use. My option was to contact A THIRD pickup location, return this vehicle, and exchange for another. Which would mean moving my full load and third time and setting me even further behind on my move. At this point, I was already 1 1/2 days behind. I called customer service at 10:43am, was transferred to regional, regional transferred me to Miami without saying anything, miami transferred me to another location and that employee hung up when I stated I had been transferred 3 times. I am beyond frustrated that this is the experience I am having and that the vehicles were not properly inspected. I am driving 2000 miles across the country in a vehicle that's ac does not work. This is negligence on U-Hauls behalf for not properly inspecting vehicles. Your company allowed me to transfer my entire moving load to a new vehicle that also was not inspected. It is over 90 degrees outside and I am driving across the country in a cab that can reach over 120 degrees. My father who is traveling with me has a heat rash on both arms that I have take pictures of. I have been on hold with roadside assistance and the team stated they would call me back right away after finding a location for me to bring it in to. I received a call back 45 min later. Stated they had someone in my area and would arrive very soon. Received text driver was dispatched, waited 10 min, called and they stated U-Haul did not call them yet to authorize them to arrive. Called U-Haul back waited on hold, call took 30 to resolve. Waited 30 for service work once repaired it worked for 45 minutes and then started blowing hot air. Waited another 90 minutes for 2nd repair person, who's “fix” also only lasted 30 minutes. I was already a day and a half behind on my trip due to the issues from U-Haul and could no longer wait for a repair person knowing the AC again would not be properly fixed. Due to this I could only drive for an hour at a time before needing to take a break to cool off and continue the drive again. Please have manager contact me to provide reimbursement for the negligence on u-hauls behalf and additional time constraint this cost me.

APRIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

Provide temporary parking

geoffrey R. 
Clasificación:
5.0

Excellent service

ANTONIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

We downsized when we moved and no longer have a trailer. We now rent u-haul trailers through Jimmie Vickers to meet our needs. They are consistently friendly, accommodating, and helpful. Highly recommend!

Tessa H. 
Clasificación:
5.0

smooth sailing all the way: 2042 miles.

Frank P. 
Clasificación:
5.0

Good people,good service

Mark W. 
Clasificación:
5.0

Good people, good service

Mark W. 
Clasificación:
5.0

Thank you so much!! Tanya is an excellent ambassador for your company! Tom

Thomas F. 
Clasificación:
5.0

Tonya was terrific!

mike M. 
Clasificación:
5.0

Very helpful to me and tried to leave the drop off location “open” so I could decide what was most convenient when I was up here. Unfortunately Uhaul called next day and insisted on a site for drop off that was inconvenient in Gales Ferry.

linda F. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIcheal S. 
Clasificación:
5.0

Courteous, thoughtful and prompt...

DANIEL L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Karl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal T. 
Clasificación:
5.0

They are a pleasure to deal with. They are efficient and a great family run location for any of your automotive needs. ¡Los recomiendo!

Steve K. 
Clasificación:
5.0

from the first call to inquire about a rental, the pick up, the drop off. OUTSTANDING!!!

Kelly R. 
Clasificación:
5.0

Exalted service!! Very nice people!! Quick and professional!! Thank you

Nadav S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

The only issue I had is that the truck's AC was not cooling. However, the service I received was fantastic. It was pleasure dealing with Manager. She was kind enough to allow me a few extra hours to complete my move free of charge. Awesome. Thank you so much!

Heriberto S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Very friendly and helpful people.

Mack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL P. 
Clasificación:
1.0

We rented a trailer and the tires were dry rotted. We had to end up buying 2 new tires. When we called Jimmy Vickers they said there is nothing we can do.

Donald K. 
Clasificación:
5.0

The pick up was great.

Sonja A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oscar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

This truck had been wrecked at some point. The hood cover was completely broken in 3 places. The latch which is supposed to hold the hood down was gone. The inside of the truck leaked water so bad I had to use a bucket to collect the water and cover items with a tarp. But, before I realized it was leaking the water ruined a large number of items. I had to unpack the soaked boxes then repack them in dry boxes to even be able to get my items out of the truck. This truck should not have been rented out until the repairs it needed were done CORRECTLY so it didn't ruin my property.

LYNETTE R. 
Clasificación:
5.0

Just start all trucks at full tanks to avoid guesswork.

Donald T. 
Clasificación:
3.0

Found the rental agent to be very knowledgeable and helpful everything went smoothly would gladly use you again

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAT S. 
Clasificación:
5.0

very helpful, prompt quick service

Terry P. 
Clasificación:
5.0

Great customer service. Easy in and out.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

Wonderful and helpful staff.

Shawn R. 
Clasificación:
4.0

The clerk was very helpful and courteous with the line of customers

Mark S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Arlisa T. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
3.0

Female attendant was having a bad day at 8am

CHARLES A. 
Clasificación:
5.0

Really nice lady helped us.

Duane S. 
Clasificación:
5.0

I've rented from Jimmie Vickers many times. Always professional and courteous. Love this place!

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
No se han enviado comentarios para esta ubicación.

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