Customer Reviews for Jil Janitorial
(U-Haul Neighborhood Dealer)

887 reviews

1019 Toy Ave   Pickering, ON L1W3N9
(East of Brock and Baly Next to Tim Hortons)

(905) 619-2650

Office Hours

  • Mon-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(905) 619-2650

1019 Toy Ave
Pickering, ON L1W3N9
(East of Brock and Baly Next to Tim Hortons)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Limited available help. This location had limited hours however when I tried calling the 1-800 number for help - no one could give me a straight answer. I was told I’d be charged extra fees (which was out of my control), very frustrating experience. Fortunately when it was all said and done, I didn’t get charged extra fees. Unnecessary stress - all for nothing. I feel that if I used U-Haul again, I will avoid the app at all cost. Dealing with a person directly makes it much easier.

Brian Arscott 
Rating:
4.0

Customer did not leave a comment.

SYREETA BHAGWANDAT 
Rating:
5.0

Morgan was very helpful and friendly during our meetings and when problems came up he had solutions. Thank you Morgan

monique mueller 
Rating:
5.0

Fantastic service and clean vehicle. Recommended place for u-haul!

Kazi Rahman 
Rating:
2.0

I do not recommend the after hours pick up and drop off option. The process is not user friendly at all. My rating isn’t based on the location/ service, it’s only based on the self serve process.

Chryssoula Tsirikos  
Rating:
4.0

Better key drop off after hours ,

Peter Osko 
Rating:
5.0

It’s the only location I use! Outstanding service! Whatever vehicle I rent is always clean and ready to go. The sales guy is amazing always friendly and professional.

Ramnarash SHARMA 
Rating:
5.0

Always friendly!

Dan Charlebois 
Rating:
5.0

Customer did not leave a comment.

Maurice Conway 
Rating:
5.0

The self pick up worked. No moving blankets but a credit was issued.

ian smith 
Rating:
5.0

The sales guy was amazing! Sorry can’t remember his name. He explained everything in detail. Made the entire process nice and smooth

Kam Ally 
Rating:
5.0

Customer did not leave a comment.

Virgilio Villarosa 
Rating:
5.0

I’m not sure the persons name but although I was doing a mobile pick up and I arrived early (before they opened) he stopped by my car to make sure everything was ok and assured me if I needed help to knock on the door, while he was on his way to grab coffee. A1 customer service

Brittany Allison 
Rating:
5.0

Customer did not leave a comment.

Ahajokumar Poovalasingm 
Rating:
4.0

Customer did not leave a comment.

Alex Francis 
Rating:
4.0

Rates are definitely uncalled for! Communication : I did not receive an updated contract therefor incuring more charges to my credit card yesterday.

Harold Brown 
Rating:
1.0

Actually be at the site to help customers. I had a hard time getting the lock off to get the key, had to ask someone passing by for assistance. Was told the location closes at 12 got there at 11:30 door was already locked, no one to help had to call customer service 5 times. When I called they sounded like I was bothering them. Worst experience getting a u-haul, the whole experience from beginning to finish was frustrating to say the least.

LATISHA HARVEY 
Rating:
5.0

Customer did not leave a comment.

Ophelia Lefevre 
Rating:
5.0

Customer did not leave a comment.

Richard Norrie 
Rating:
5.0

In my case not a thing , it was perfect thx My last name was spelled wrong in this email and I don’t give a dam 😂

Allan Banole 
Rating:
4.0

None

Carlo Ruggero 
Rating:
5.0

Customer did not leave a comment.

Steven Sabbage 
Rating:
5.0

No improvement needed Staff was friendly and knowledgeable

heather baskie 
Rating:
5.0

The gentleman at the site was very helpful and great with communication, even contacting us outside of business hours to give us an update.

robyn ouellette 
Rating:
5.0

Customer did not leave a comment.

Allrakhu Ghanchi 
Rating:
5.0

The gentleman was very nice and polite. He provided clear information. Even tho it was far for us I would use that location in the future

Sophia Williams 
Rating:
4.0

Cab is cramped for tall/long-legged people. had problems using app despite location permissions enabled. had to use the website instead.

michael lehikoinen 
Rating:
5.0

Customer did not leave a comment.

Vikram Devalankar 
Rating:
3.0

I’m in experienced with phone and pickup and they were asking for location. I followed steps and it still wasn’t working. Was there for over twenty minutes till I called a friend and they had to come over to help. No where to get help. I also only had for 3 hours and nobody told me that you only do 6 hours. As a first time renter better communication would have been appreciated. I spoke to the gentleman the night before and he told me it was easy. I guess when it’s your job it would be easy but not so

Debra MacFadyen 
Rating:
5.0

For me it's all good

Constantin Changoo 
Rating:
5.0

Customer did not leave a comment.

Orhan Muminoglu 
Rating:
2.0

It is too dark at night. Very difficult to pick up and return in such a dark location. Would be okay for pick up and drop off during the day.

Andrew Sarch 
Rating:
4.0

Customer did not leave a comment.

Natalia Kukhta 
Rating:
5.0

Customer did not leave a comment.

Chris Langstaff 
Rating:
5.0

Customer did not leave a comment.

Magnolia Briones 
Rating:
4.0

Call ahead to confirm equipment (furniture pads etc.)

OCTAVIA GEORGINA CHAMBERS 
Rating:
5.0

He is amazing

Hector Oliveros Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Mujtaba Zia 
Rating:
3.0

The hours of operation are not accurate. No one was there in the morning (before 12pm) to pick up the truck. When I was calling U-Haul telephone line about extending my rental for a few hours the operator was but very friendly and sounded as if she was giving me a big favour. The truck is not fuel efficient. For 260km to had to put $100 in gas to refuel to the needed level.

Oleg Gnizdiuk 
Rating:
5.0

Absolutely recommended

Yemisi James 
Rating:
5.0

Customer did not leave a comment.

ian watson 
Rating:
5.0

Customer did not leave a comment.

patricia cristie 
Rating:
5.0

Customer did not leave a comment.

Jermaine Chung 
Rating:
5.0

The cab leak a little bit. Pricing is getting cost prohibited. No more unlimited KMS

dave kingma 
Rating:
5.0

Customer did not leave a comment.

Orhan Muminoglu 
Rating:
5.0

Top notch service, thanks again

mark dubraj 
Rating:
5.0

Customer did not leave a comment.

ian watson 
Rating:
5.0

Great customer service, equipment new, and clean.

mark dubraj 
Rating:
5.0

Customer did not leave a comment.

Vahe Ebrahimi Arakelians 
Rating:
5.0

We locked the keys of the truck inside when we went to take a picture of the mileage/ gas reading. We were at our drop off location. Called roadside assistance and they said it would cost us $210 extra. I thought the 16$ extra fee was for roadside assistance. Such a simple thing and couldn't help.

Sandra Grant 
Rating:
5.0

Customer did not leave a comment.

ken ford 
Rating:
5.0

Customer did not leave a comment.

diane daniels 
Rating:
1.0

Worst experience with customer care and transaction was not clear. I reserved a 26 feet truck near my home and got a 20 feet 30kms away from my home, not fair!! I had to pay extra for something which was Uhaul’s fault. Customer care needs to change their attitude towards helping customer and not being so defensive about something when it goes wrong.

Kashish Khatri 
Rating:
5.0

I did not appreciate being charged a fuel charge after I fueled up. This has happened to me 3 rentals in a row. Not all these rentals were at this location

SEAN MURLEY 
Rating:
5.0

Customer did not leave a comment.

Patricia Harding 
Rating:
2.0

Customer did not leave a comment.

Amiradel Beygzadeh 
Rating:
5.0

Customer did not leave a comment.

Barry Simons 
Rating:
5.0

The only challenge I had was opening the lock box when picking up the truck and dropping off. Although I was using the passcode provided, it was challenging.

CARLYLE HENDERSO JAGASSAR 
Rating:
4.0

The app crashed twice while checking in and created hassle. I had to restart from step 1

NAVEEN MANOHARAN 
Rating:
5.0

Customer did not leave a comment.

Chirag Kashyap 
Rating:
1.0

Parking lot was very limiting, multiple phone calls from location regarding requirements to avoid extra fees.

Samuel Rawson 
Rating:
5.0

I booked the $19.95/day rate but was charged a different rate. I am pleased with the service I received and have no concerns with the rate charged. Perhaps just some awareness at the time of pick up that if the rental period/mileage falls outside of the rate booked, what that might entail. Again, it was an excellent experience and I would not hesitate to return to U-Haul next time and would recommend to friends and family. Keep up the great work!

Andrew Morrison 
Rating:
4.0

Customer did not leave a comment.

NZINGA BROWN-WHITE 
Rating:
5.0

The truck needed oil change. I feel this is something that should have been taken care of before sending it out...

Otobong Thomas 
Rating:
5.0

Customer did not leave a comment.

Theo Botden 
Rating:
5.0

Customer did not leave a comment.

KAPILRAJ VISVALINGAM 
Rating:
2.0

Customer did not leave a comment.

Adam McGrath 
Rating:
4.0

More signs on the building where the office is being located

carlton ward 
Rating:
5.0

Customer did not leave a comment.

christopher czajkowski 
Rating:
5.0

Customer did not leave a comment.

Orhan Muminoglu 
Rating:
4.0

Customer did not leave a comment.

ROBERTS BALLANTYNE 
Rating:
5.0

Your representative (Morgan?) was informative and courteous.

Patrick Pritchard 
Rating:
5.0

Customer did not leave a comment.

Richard Smith 
Rating:
1.0

Customer did not leave a comment.

Ramesh Eerpina 
Rating:
4.0

Everything was explained clearly to us. Pick up and drop off went very smooth.

Kelly Busby 
Rating:
5.0

N/A

CHOON-HA KIM 
Rating:
5.0

Customer did not leave a comment.

Dave Stewart 
Rating:
5.0

Customer did not leave a comment.

Chris Rich 
Rating:
4.0

Customer did not leave a comment.

VERNA DAVY 
Rating:
5.0

Customer did not leave a comment.

Muhammad Bilal 
Rating:
5.0

Customer did not leave a comment.

John Atkinson 
Rating:
5.0

Customer did not leave a comment.

warren budgell 
Rating:
5.0

Good service at 1019 toy avenues Pickering on

HOMAYOUN KAZEMI 
Rating:
3.0

Customer did not leave a comment.

PAT OCONNOR 
Rating:
5.0

Super easy Booked a uhaul for two separate weekends Service was awesome easy and convenient Definitely recommend this location. I will when I move again 😉

Melanie Kyriakou 
Rating:
5.0

Customer did not leave a comment.

Craig Clendenning 
Rating:
5.0

Customer did not leave a comment.

scott martin 
Rating:
5.0

Super easy super quick Great customer service!

Melanie Kyriakou 
Rating:
5.0

Customer did not leave a comment.

Kristina Twilt 
Rating:
4.0

We move in winter with this vehicle the tires condition are very bad,

JAYDEEP PATEL 
Rating:
5.0

The employee running this location was very personable and a big help.

Leslie Wharton 
Rating:
5.0

Owner is a great guy to deal with

Mark Pye-Finch 
Rating:
5.0

Always great service - only place i will rent from

Barry Simons 
Rating:
5.0

Customer did not leave a comment.

Orhan MUMINOGLU 
Rating:
5.0

Best customer service from any other uhaul location!

adalla noori 
Rating:
5.0

Customer did not leave a comment.

Germie Rivera 
Rating:
5.0

As the truck was available on the date, and at the promised time, you've excelled in meeting the expectations of your clients, which will undoubtedly yield repeat business.

CLIVE PREDDIE 
Rating:
5.0

Morgan was very pleasant and helped set the trailer up as well as upon return.

Levi David 
Rating:
3.0

Car needed an oil change (light was on as soon as Wel tinted it on), had just over half a tank of gas, RPMS while coasting were 3000. The login /set up info should have been done the day before, had to stand in the rain filling out all the questions. Lock didn’t work, had to ask staff for help. They said that happened all the time. The person at the uhaul place was nice and helpful.

Emily Hayhurst 
Rating:
5.0

Customer did not leave a comment.

Camille Brown 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top