customer service was good. My complaint is the overbooking of the trucks.. I reserved a truck 1 month prior to pickup. On the day of pickup my rental was taken. I had to put an extra 60 miles on the truck and 120 miles on my car to pick up a truck at a different location.. This is a company issue in which they refused any refund!!!!!! If any one needs a U-Haul be prepared to not get a truck locally. BAD BUSINESS PRACTICE !!! Next time I will think twice about U-haulalan W.
Customer Reviews for J&R W Of Olean Inc
(Distribuidor de U-Haul del vecindario)
Olean, NY 14760
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: 8 a. m. - 11 a. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was above and beyond helpful, pleasant, quick. It could not of be0en be0tter even if it was free. Thank you...Dee J.
Nothing really. The gentlemen that handled the transaction was well versed in all aspects of the truck / rental and was very helpfulJeffrey S.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.MICHAELDAVID R.
Everything went very well.Daniel E.
Overall good experience. Pods got delivered safely and even quicker than we expected. Only thing I'd change is with the pods themselves is to have more hooks on the walls inside to tie or bungee things. Other than that I had zero problems with this experience.dan W.
El cliente no dejó un comentario.Shane W.
Perfect experienceKirsten C.
El cliente no dejó un comentario.ruth M.
El cliente no dejó un comentario.Edward J.
El cliente no dejó un comentario.CRAIGH Z.
El cliente no dejó un comentario.TRACY F.
Better signage on Olean Portville Road indicating where the drop off is. The uhaul office is in behind another business and it was confusing where the uhaul drop off was.Brian F.
Very friendly staff!Patrick H.
Location for pick up and drop off was great. Person that helped me reserve over the phone from uhaul, put my reservation in for the wrong date. Luckily the place where i picked it up was accommodating.DENNELLE M.
El cliente no dejó un comentario.Ruthann E.
I will never recommend u-haul to anyone. The mobile check in process was a nightmare. The website and the representives were not very clear. The location barcode took several attempts to scan, the alternate contact kept failing because the representative wasn't even calling the right phone number. I booked movers through the u-haul website at the same time as the truck, and I had no problem with them, however, u-haul never told them until the day of the move that they were needed and never told them that they would be moving a piano. The air bag light stayed on in the truck.Megan S.
It is very hard to calculate and put the same amount of gas in as I used. I have rented from U -Haul at least 3 times and every time I have given/ paid for way more gasoline than I used!! I think you should go back to the old way of starting and ending with a full tank. AND I mean an actual FULL tank!! My full tank was way more than the full tank I was given!!Kim B.
El cliente no dejó un comentario.Daniel W.
Very friendly service. Very good experience.Etienne M.
El cliente no dejó un comentario.Scott Z.
They were very helpful when I had issues with my initial pickup location for my 4x8 trailerHerman M.
El cliente no dejó un comentario.Joseph Z.
El cliente no dejó un comentario.Karl B.
I was disappointed as I had hoped on Thursday to rent a 10-foot truck for a small local move on Saturday, but all that was available was a 15-footer for Friday. I realize this is not the fault of the facility. We were able to juggle some things and make Friday work. It just cost an extra $10 and was an overkill vehicle for what we needed. But all worked out fine.David S.
The only real reason I wouldn't do this again or recommend is the cost. I had a ton of miles to drives so the cost just skyrocketed. I will be looking for alternatives in the future but it would be helpful if there was some sort of option for larger driving mileage.Sarah H.
Absolutely seamless, quick rental transaction. Very friendly customer service!Thomas G.
El cliente no dejó un comentario.KENNETH P.
El cliente no dejó un comentario.ALANMILLER Z.
Had a date booked well in advance and not even 24 hours before truck pick up received an email that truck needed to be picked up EARLY as they couldn't accommodate. Help had already been arranged and we weren't able to change that. So very upset with lack of availability.Robert K.
El cliente no dejó un comentario.LAURALYNETTE C.
El cliente no dejó un comentario.Terry L.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.austin H.
Lower the prices ðŸ˜BRENDA B.
El cliente no dejó un comentario.Elizabeth L.
Keep doing what your doing. U guys rockAndrew W.
El cliente no dejó un comentario.MaryClaire K.
Could not be more pleased with the service and equipment. Quick check out and easy return. Will definitely use againLawrence K.
Everything worked greatRyan B.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.VERONICAJANE J.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.ERIC M.
El cliente no dejó un comentario.Jill G.
El cliente no dejó un comentario.Guillermo R.
I ordered online and everything was ready when I arrived. Both employees were friendly, kowledgeable, and helpful. Eqyuipment worked better than I expected for the need I had. Definitely will use them again.Charles W.
El cliente no dejó un comentario.Christy S.
El cliente no dejó un comentario.Donald B.
Excellent service from beginning in New Smyrna Beach, FL to Olean, NY. I would have left my U Box in Olean but wanted climate control and it was not available at that location . I certainly would recommend UHaul Box.Jane A.
El cliente no dejó un comentario.Richard K.
All was excellentElie N.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Angel M.
This was our second location which fortunately had what we needed. Original site had entered a wrong date for our pickup of the trailer so we need to find another location quickly.Russell B.
We did an after hours drop off, therefore, we didn't interact with any staff at this location. However, it was easy to locate and had a large parking area available.Karen G.
Very good service, and clean truckMichael G.
Everything went well. Staff was very informative and cooperative. I don't see where any improvements are needed.Randy W.
El cliente no dejó un comentario.MALANNAJAILEEN F.
El cliente no dejó un comentario.JOSEPHTHOMAS B.
No improvements come to mindKatherine T.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.frank C.
Haven't got our deposit back yet and was wondering how long it takes to get back.Timothy W.
El cliente no dejó un comentario.Lori O.
El cliente no dejó un comentario.William W.
Ron at this location is helpful knowledgeable and very patient with questions highly recommend this locationBILL M.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Alvin J.
Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.Joseph S.
El cliente no dejó un comentario.Theodore C.
Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!justice B.
To have a radio that works some people like to listen to musiccharles V.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Shane W.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Lori K.
Fix the addressDavid A.
Staff was excellent and very courteous and cared for my safety. As always a pleasure to do business with this branch of U-Haul!.Samuel M.
For this location there really isnt any improvements I can see. They were excellent to deal with. Very understanding when we had a family emergancy.Lydia M.
El cliente no dejó un comentario.Max J.
They were friendly, helpful. My son thought he could hook up, but had problems with his hitch and ball, and they came out and helped get that off, then my son had electrical issues and they gave his some electrical tape to fix it, no extra cost. It was cold out. It was nice to see. We will definitely be going back when our son is done with the semester at college.Tiffany C.
The location to pick this UHaul Cargo van was convenient, the people we dealt with to make pickup arrangements were very nice, efficient and were plea8to work with. But, as for the rest of this review.....I .am very sorry to give this review, as I do NOT like to complain, at all, however..... This UHaul Cargo van was NOT clean, and had the WORST SMELL of cigarettes. I do not smoke, and should not have to be forced the second hand smoke smell either. If I had the choice to turn the van around and not use it, believe me I would have. Be had a loss of anloved one whose things had to be removed from her apartment, and had to keep driving, using this can. It was NOT clean, and with he COVID pandemic, shame on the people who allowed this to be rented without being taken care of. I called following day to discuss this issue, and was told that they charge the people extra for smoking because they're not allowed, yet they still charged me full price for the usage. I'm very disappointed. I apologize for this review, as I dont like negative feedback, but you emailed me, and I needed to make you aware.Hailey C.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Arthur T.
They were very helpful, professional and personable.Bryan L.
Pops as I we call him at K&K Discount Tires is Awesome. Pops and his Son as he call him (The Boy) are absolutely the best ever. Everyone gets treated like family and if you're looking for a great deal on tires he's the man to see. Pops Thanks for Everything We Love You and The Boy Y'all are the Greatest.ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'- see ya hopefully in the Springâ„ðŸŒ¨â›„slynnia S.
El cliente no dejó un comentario.Brittany M.
El cliente no dejó un comentario.Will O.
They are so friendly and go above and beyond. Like working with friends. I highly recommend them.Sheila D.
We had a nice easy trip. Rental worked out and great.Jennifer S.
Great customer ServiceMARK G.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Brandi J.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!