Customer Reviews for J&R Collision
(U-Haul Neighborhood Dealer)

1,192 reviews

1467 Olean Portville Rd   Olean, NY 14760
(@ Critchlow)

(716) 373-8350

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(716) 373-8350

1467 Olean Portville Rd
Olean, NY 14760
(@ Critchlow)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Nobody was at the drop off. Keys were dropped off in box

Barbara L 
Rating:
3.0

Would only recommend because it is the only one in the area and he took me to where I dropped my car. Office is dirty and smelled awful. Seemed mad that I requested a paper copy, when I would get an email.

Jane S 
Rating:
5.0

Great experience. Thank you to all that helped.

Debra P 
Rating:
5.0

Customer did not leave a comment.

MATT C 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Lisa D 
Rating:
4.0

Phone service was very spotty at and in the building which made completing the return online a little difficult. However service was good where the trucks were parked so it worked out fine.

Keith P 
Rating:
5.0

Everything was great!

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

JEFF P 
Rating:
5.0

Customer did not leave a comment.

Radine F 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

I thought there would be blankets and a 2 Wheel dolly but neither were in the back of the truck. Otherwise all was great!

Mary F 
Rating:
5.0

Customer did not leave a comment.

MATT C 
Rating:
5.0

It was easy to drop the truck off and put the keys in the lock box.

Matt P 
Rating:
5.0

Customer did not leave a comment.

logan c 
Rating:
5.0

Always a great experience at tge Olean ny location have rented there many many times without any problems always helpful and polite

Joseph M 
Rating:
5.0

Customer did not leave a comment.

MATT C 
Rating:
3.0

Customer did not leave a comment.

Joshua O 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

Joseph A 
Rating:
5.0

Great service at this location, super easy process

Joni K 
Rating:
5.0

Customer did not leave a comment.

Harry D 
Rating:
4.0

Customer did not leave a comment.

paul v 
Rating:
5.0

Customer did not leave a comment.

James Z 
Rating:
5.0

In return to the phone call there was no dolly in the truck but we didn’t request one so just assumed that was why

Chadwick A 
Rating:
4.0

I have no issues with the facility in Olean, however I do have issues with uhaul and ubox. I have ask twice for their evaluation to be sent to me but have not received it yet. al.

Albert T 
Rating:
5.0

The truck was clean and good but the truck shook all the way from WNY to RI. Needs all four wheels to be high speed balanced.

jeramy s 
Rating:
5.0

Customer service at pickup was very good. Trailer condition at pickup was good, but needed to be swept out from previous rental. No problems during rental. Easy drop off even on Sunday.

Pete R 
Rating:
5.0

Thank you for great service

Shawn S 
Rating:
5.0

A+++

Brian H 
Rating:
5.0

The staff and support people at JR Auto (U-Haul) in Westons Mills, NY are awesome

David N 
Rating:
4.0

Customer did not leave a comment.

William C 
Rating:
4.0

Customer did not leave a comment.

brian O 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

They chill people. 🙃

Rebecca A 
Rating:
5.0

Customer did not leave a comment.

scott k 
Rating:
5.0

Thanks again for all your help

nate d 
Rating:
5.0

Customer did not leave a comment.

Ryan G 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Penny was super nice and very professional. I will definitely recommend U-Haul

Penny B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

NANCY M 
Rating:
5.0

Customer did not leave a comment.

FRANK C 
Rating:
5.0

Customer did not leave a comment.

betty s 
Rating:
5.0

The truck (26ft) was clean and comfortable to ride in. Picking up the truck was a little tricky due to phone related technical difficulties but other than that, it was a painless process.

Mason H 
Rating:
5.0

Used this location a couple of times and it is has been very good to work with.

Stephen Z 
Rating:
5.0

Very good

CHARLES W 
Rating:
5.0

Nothing was perfect thank you

Bonnie W 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K 
Rating:
5.0

n/a

Max B 
Rating:
5.0

Nothing. Service was great Thank you

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Bonnie W 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Alyssa S 
Rating:
5.0

Customer did not leave a comment.

Alyssa S 
Rating:
5.0

I feel this location fits anyone's needs. They are well stocked with the different sizes of trailers and trucks.

ADA D 
Rating:
5.0

The gentleman was amazing. He helped listen to our issues with Uhaul and recommended contacting Uhaul customer service. Very nice location.

Job C 
Rating:
4.0

Customer did not leave a comment.

logan c 
Rating:
4.0

Customer did not leave a comment.

Darryl G 
Rating:
5.0

Please continue sustaining professional services.

Inam H 
Rating:
5.0

Always a pleasure to deal with

linda m 
Rating:
5.0

Customer did not leave a comment.

linda m 
Rating:
5.0

Generally, drop-off isn't a big deal. But my fiancée told me two days after drop-off that she had lost her headphones and maybe we should call them. Before I could look up their number, they called me to let me know that they had found her (very expensive) headphones in cab and held on to them until we were able to pick them up.

CHRISTOPHER W 
Rating:
3.0

Customer did not leave a comment.

Kathy B 
Rating:
5.0

Customer did not leave a comment.

Leslie S 
Rating:
5.0

Overall, customer service was good. There are many trucks and vans to choose from! It was a good experience.

aaron c 
Rating:
5.0

I dont understand why i only had the trailer for 10 hours but i was charged for a whole day rental

Randy B 
Rating:
5.0

Customer did not leave a comment.

dick y 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M 
Rating:
4.0

Customer did not leave a comment.

peter c 
Rating:
5.0

Friendly customer service experience. These guys are the best in the whole area!! Clean truck nice ride. I got the 26' about 10mpg.

Matthew H 
Rating:
5.0

Customer service was above and beyond excellent, and definitely recommend this actual location to family and friends. 💯👍

Russell H 
Rating:
5.0

Customer did not leave a comment.

Terri G 
Rating:
5.0

Very simple pick up and drop off. Very friendly & courteous. I will be using them again shortly. I give them an A+. Thank you!

Marisa M 
Rating:
5.0

This is not the location issue, but corporate. There was an issue with a bill last year and a call was made to corporate to fix on the account. I was assured by corporate that it was taken care of but every time I try to use this location we are still having the same issue

catt c 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

J and R was excellent

Dan C 
Rating:
5.0

Customer did not leave a comment.

Beth C 
Rating:
3.0

Customer did not leave a comment.

Leonard B 
Rating:
5.0

Customer did not leave a comment.

Richard N 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

Jessica L 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Jon w 
Rating:
5.0

I needed a trailer immediately to swap vehicles in another state as the one I had arranged fell through. J& R W delivered and took less than 15 minutes from the tome of my arrival until I was on the road to begin my adventure!! Thank You U-Haul but mostly J&R !!!

Roy M 
Rating:
5.0

Great customer service!

David G 
Rating:
4.0

Customer did not leave a comment.

BRAD U 
Rating:
5.0

Customer did not leave a comment.

mark i 
Rating:
3.0

Customer did not leave a comment.

Laceanne W 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

Customer did not leave a comment.

MATT C 
Rating:
3.0

Drop box, Saturday return and location closed, no experience to report

James W 
Rating:
5.0

Customer did not leave a comment.

Duane G 
Rating:
3.0

Office area is run down.

jeremy m 
No reviews have been submitted for this location.

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