Customer Reviews for J&P Variety 2
(U-Haul Neighborhood Dealer)

697 reviews

232 Norwich Ave   Woodstock, ON N4S3V9

(519) 421-1746

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8:30 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 421-1746

232 Norwich Ave
Woodstock, ON N4S3V9

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8:30 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

check the vehicle over to make sure it is road worthy tire pressure was very LOW when we get them truck

M HELENE P. 
Rating:
3.0

They overcharged me for km's and I rejected insurance and was still charged.

Taylor D. 
Rating:
3.0

The parking lot was very confusing at a convenience store where they shared the lot with another company and I had to navigate the truck around various vehicles coming in and out of the parking lot. The attendants did not come out to tell me where to park rather pointed in a direction where.

David S. 
Rating:
1.0

Nothing against J&P Variety 2. They were great and made a bad UHAUL experience a little less worse. My issue is with CORPORATE UHAUL thinking it is acceptable to make me drive 3 hours away from where I had booked the truck AND PAY FOR THE GAS, screwing up my moving schedule. UHAUL - NOT TO BE TRUSTED!

Anthony D. 
Rating:
1.0

Next time make sure the equipment is in proper driving order, the U-haul brake is going, can hardly stop. The steering is very shaky. That's dangerous. Please make sure the equipment is checked and safe for driving before renting . Thanks

STAPHIANJULENE J. 
Rating:
5.0

Awesome service, very polite and the gentleman was fantastic.

BRIANTHOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Barrie J. 
Rating:
5.0

The vehicle had waste from a previous renter, an empty cigarette packet was in the passenger side door.

Joseph W. 
Rating:
5.0

Super nice, professional folks. Terrific experience.

BRYAN F. 
Rating:
3.0

Customer did not leave a comment.

EVONNEPATRICIA M. 
Rating:
2.0

Truck had no brakes and the muffler was busted open. You could hear the truck a mile away. When I complained about the truck, I was told to take it with U-Haul and not with him. He is the agent only. Not friendly or personable. Would not go back if you paid me. I held back my comment for 3 weeks because of the move. It was time I gave my opinion.

LAURENT P. 
Rating:
3.0

We ordered blankets and then none were available onsite.

FRANCES F. 
Rating:
5.0

Good service

JOHNJOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

RAMIN O. 
Rating:
4.0

Customer did not leave a comment.

Rajesh Stanley A. 
Rating:
1.0

I was scheduled to pick up my truck for a move at 7am. After arriving to the site and trying to log in using the 24/7 service I received a notification that I would need to wait until the location opened at 8:30. We had movers ready at our house and they needed to wait an hour and a half before we could go back and gain access to the truck. Though the truck was clean upon arrival, the experience in the store was terrible. I tried to use the 24/7 check in when I arrived at 8:30 but was told yet again I had to go inside. I called uhaul when I got not access the truck and was told I would receive a $50 credit. Upon review of my bank statement I was charged $113 dollars (despite the total being $76.15- not including the credit). This experience made an already stressful day so much worse. Nothing was organized and the streamlined easy 24/7 access and process was anything but easy. I would not recommend this location or this company to anyone who wants a smooth experience on move day. I even called in advance of the move (a few days before) and was told everything was in place and I need not worry. Very disappointed.

Jenna O. 
Rating:
4.0

The location did not answer their phone when I tried to verify my reservation and I had tried several time. The truck was maintained well but there was garbage left from previous renters

JOHN W. 
Rating:
2.0

Actually have the truck i booked be provided.

SAFEE M. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
3.0

The vehicle smelled like cattle. The van was clearly not cleaned in a long time. The smell was disgusting, there was litter, dirt and dust throughout.

DIANNALEE V. 
Rating:
1.0

Truck was not swept out. The rental place was a gross conscience store and someone walked in without a mask and the person working didn't even kick them out . Would absolutely not go here again. Another bad Uhaul experience.

ROBERT O. 
Rating:
5.0

The location was great we always get are trucks from there but this time the truck sounded rough it wouldn't shift also the truck numbers didn't match and the store guy was rude about it

ERIC V. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERALICE EL G. 
Rating:
4.0

The U-haul app picture taking features don't work on my Samsung S10. I had to chat with customer service and use the website. This was a bit frustrating.

Jonathan M. 
Rating:
2.0

Did not have the moving blankets which were part of my online reservation.

JORDAN S. 
Rating:
5.0

Customer did not leave a comment.

PATTI N. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

C R. 
Rating:
5.0

Customer did not leave a comment.

GRAEME S. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I booked a 26' truck. When I arrived at 830am found out the truck wasn't returned. I took the day off work to move so I was forced to use a 10' truck and take multiple trips, and was harder because of no ramp on the truck. It was a guaranteed rental booking ahead of time so this is in expectable and I was offered nothing for my inconvenience except a sorry. I'm not satisfied with the your service and will not recommend or use your company in the future. Using a smaller truck and multiple trips wasted more time trying to move.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

The pickup location was good. The equipment supplied to then to rent out was absolute garbage. This vehicle should not be on the road.

ROBERTGLEN H. 
Rating:
5.0

Customer did not leave a comment.

Andreas W. 
Rating:
4.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

The employee was helpful, understanding and informative. Can not say enough about him!!! Thank you

JOHNG W. 
Rating:
5.0

Excellent service. No improvements required.

SEANE J. 
Rating:
3.0

Customer did not leave a comment.

rick C. 
Rating:
5.0

Let customers know which fuel to fill the vehicle with. Wasn't completely sure if it would be gas or diesel. Other than that all good

KATHLEEN H. 
Rating:
4.0

Rear right tire indicated low air. I checked and it was not low. Told attendant at drop off. Only problem I've had in multiple rentals over the treads.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

ALLAND F. 
Rating:
4.0

Customer did not leave a comment.

TAMERM S. 
Rating:
5.0

Staff were helpful.

MICHAELA P. 
Rating:
5.0

Excellent customer service from Bimo

MICHELE C. 
Rating:
3.0

Customer did not leave a comment.

TROYNOEL V. 
Rating:
1.0

Appliance dolly requested but not provided, still charged for it. When rental was returned, clerk would not issue final receipt. Promised to email receipt. Had to phone twice before receiving my final receipt via email. J&P Variety is a cramped location for Uhaul. Situated on a busy 4 lane road without a turning lane. Hard to get into and out without planning. This was not my first choice for a pickup/dropoff location in our community. My first choice was overruled by a phone call from headquarters. Not my first Uhaul rental. Past experiences were much better.

George S. 
Rating:
5.0

Customer did not leave a comment.

Sophia G. 
Rating:
1.0

Don't have vehicles say available when they are not, don't make the customer have to call and speak to 3 people in order to get their 50$.

TATUM G. 
Rating:
3.0

Clerk wasn't wearing mask when I entered. When I questioned he stated he just hot there vs apologizing. We weren't allowed to leave our car there so had to take it somewhere else which added mileage. The gas was at an unusual level to determine refill so we returned it over. Oil change needed light was on. Floor of truck bed was not clean and we were putting a mattress in it. Upon return the main clerk was more interested in selling a bong to a customer than helping us. The clerk we had was uncertain of the process and the other clerk came to finish eventually.

Glynis-Marie D. 
Rating:
5.0

Customer did not leave a comment.

TRAVISJ T. 
Rating:
4.0

Customer did not leave a comment.

HENRIM G. 
Rating:
5.0

Customer did not leave a comment.

KEITHLUTHER C. 
Rating:
3.0

Answer the phone. Called multiple times no answer or answering machine. I was charged 89 cents km instead of 39 cents a km.

LORRAINEY C. 
Rating:
5.0

Location service was great. But, trying to actually rent through U-haul was a nightmare. First attempt to rent was a failure, at the last minute they changed my rental to a vehicle that would not work for my needs. Second attempt, the vehicle was reserved so .. just to be safe, I called the pick up location before heading out, my vehicle was not available. Rescheduled with pick up location. (Bypassed uhaul and it worked out great). Wasted over 3 hours on the phone with uhaul. (Even got transferred to their New Mexico division). Not a good experience.

JOSEPHDENIS M. 
Rating:
2.0

Tight backing area at the side of a convenience store.

CRAIGPATRICK L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSTUART E. 
Rating:
5.0

Everything good

SANDEEPSINGH C. 
Rating:
5.0

Very kind and helpful staff. I was in and out fairly quickly and given all the attention needed. Thank you!

ALEXANDREMIHAYLO A. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Checkout was quick and easy return was even easier just hand back the keys and leave .

Richard W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Just need to sanitized interior prior to use yzof covid

GURSIMRAN S. 
Rating:
4.0

Over all happy with u haul again. I would however have the truck we used checked out. Transmission seemed to be slipping and wasn't shifting properly all the time. I could idle truck down to help it shift but you may not always have someone rent it that would know to do that

ROBERTJAMES K. 
Rating:
5.0

Customer did not leave a comment.

LORRIE V. 
Rating:
1.0

False billing, false contract creation. No vehicle inspection upon return. Very dismissive.

Joseph F. 
Rating:
3.0

If you are booking a truck from this location be prepared to leave your own car at home or have somebody drop you off. They will not allow you yo park your vehicle at their premises stating the reason that its not safe to park. Make it safe, for a better business, why put customers in trouble?

SHERWIN P. 
Rating:
3.0

My fiance and I were disappointed with our service. We made a reservation about a month prior to pickup a 20 foot truck in Cambridge for our moving day, which is where we were living at the time. The day before moving day, we get notified that our truck was not available anywhere in Cambridge and the nearest one was located in Woodstock, which is where we were moving to actually. We said that we needed to pickup in Cambridge, but there was nothing else near us available, so we had no choice but to drive all the way out to Woodstock first, just to pickup the truck, drive it back to Cambridge, then drive back to Woodstock. Also while we were on our way that morning to Woodstock to get the truck, we get another call informing us that the 20 foot truck we requested was not gonna be ready, and all they had was only a 15 foot truck! So now we're stuck with a smaller truck that didn't hold all our large items sadly. But we knew that if we were to take a second trip to move more stuff, we'd easily be charged another $100 for mileage. So we ended up having a family member help us move the rest of our large items with his pickup truck. Our moving experience could of been better.

KAREN R. 
Rating:
1.0

Worst customer service. Charged me $30 extra than they promised. Not really recommended to anyone.

DIL KUMAR C. 
Rating:
5.0

Customer did not leave a comment.

SHANEMICHAELWILL L. 
Rating:
2.0

make sure the contactless pickup works so customers don't have to go inside where a guy isn't wearing a mask...

TIRA T. 
Rating:
1.0

The man was very rude and told us the exact opposite of what your other employee told us. I feel scammed, will never rent from uhaul again if this doesn't get addressed. I have no contact number for someone in a management roll as it appears you have new phone numbers every week.

Philip J. 
Rating:
3.0

The vehicle had chocolate on the cup holder and someone left sunglasses in it.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ASHWIN J. 
Rating:
4.0

Customer did not leave a comment.

Amy L. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHAELEANOR S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

Facundo D. 
Rating:
5.0

Customer did not leave a comment.

JOSEF W. 
Rating:
3.0

Would have scored higher but I did not receive the furniture dolly I requested, but got charged for it.

Adam D. 
Rating:
4.0

I want comfortable with them taking pictures of my DL and Credit card with a cell phone. What is being stored for potential illegal use, I have no idea. Other then that all good.

CHRISTOPHERS D. 
Rating:
2.0

Passenger side wiper was broke. A used water bottle left in truck. So obviously not cleaned. Windshield tape was on and windshield rattled while driving. I clearly told the store I did not want insurance and they tried charging me for it. The store owner argued with me about this. Very poor customer service.

Shari B. 
Rating:
2.0

customer service was not at the core

hitendra M. 
Rating:
4.0

Customer did not leave a comment.

BASHARAT N. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

Lynne O. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

bryan C. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
5.0

good service

kamal J. 
Rating:
5.0

Customer did not leave a comment.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

terry C. 
Rating:
5.0

Customer did not leave a comment.

BARRYFB M. 
Rating:
5.0

really helpful staff

FREDERICKA H. 
Rating:
3.0

Customer did not leave a comment.

Anthony G. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Personable and helpful folks.

GERALDB H. 
Rating:
3.0

I reserved a U-Haul at Westmount in Woodstock and when I want to pick it up it was not there. I had to travel around Woodstock find to find a truck. JP variety did not have what I needed. I had to rent a pickup truck and make more trips

DANIELKENNETH D W. 
Rating:
2.0

The staff were late, the location is rundown and dirty. It is on a weird traffic corner which made it difficult to manoeuvre a large vehicle.

JOANM K. 
No reviews have been submitted for this location.

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