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CEDRIC S
Customer Reviews for J&L Int'l Trading LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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IVAN YThe first truck that was assigned to us was in very poor condition- the control to turn on/dim lights was smashed into the console. We had to call a representative to switch us to another vehicle because it could not be done on the app. When we returned the vehicle, it was very dark and there was hardly any lighting making it difficult to park. Because there were vehicles from other companies, and muddy conditions, we had a hard time parking.
Charles GBueno
OSCAR LNeed more staff.
VERONICA CTruck needed windshield wiper fluid. Staff were very courteous and efficient.
Terrance TThe customer care and attention to details is exceptional. I will always use them.
SAHEED Svery good
JI YThe owner helped us get it backed into a spot etc. Nice guy
BRENT WBeware. Failing cell phone business who is trying to make some money on the side. Incredibly rude staff that opened more than an hour late and then had audacity to charge inappropriate fees. Go anywhere else.
COREY CI had an excellent experience from picking up the equipment to dropping off the equipment. The sales representative was very friendly, courteous, knowledgeable, and talkative. Continue to be your authentic self.
FRANK JU-Haul representative was helpful and great to deal with
LESLIE BU-Haul seems to be a side activity for this location. They did not have all of the blankets I reserved and the ability to safely exit the lot with a big truck was a challenge. I made them move another vehicle to feel safer. This was also not the location I selected but was switched on me the day before pickup. The truck only had a quarter tank of gas which I did not realize until I was well off the lot. The gas situation was in my contract but would have been nice if they explained all of that when I got the vehicle. Otherwise the truck was what I ordered and was in great working order.
THOMAS SSí
JOSE SVery respectful, fast booking very friendly would definitely recommend 5 star service 👍
belinda tNot enough space to park returned equipment in front. Back side location has VERY poor lighting. App rejects photos due to not enough light. Wasted 1/2 hour taking photos because app was not happy. I would say avoid. Actual door is on the side of building and nowhere arrow. Return boxes are also there but customers has too much fun finding at night time.
Dhananjay SArrived a little after my pickup window, not realizing this is a problem. The office that was supposed to be open was not open, and the phone number wasn't working. After lots of googling in a stressful situation, I finally got through to UHaul themselves. This pickup location is confusing. Also the parking lot is so small and you can barely turn your own vehicle around. Where the uHauls are parked, has poison ivy so be careful. I would rent a U-Haul again, just not from this specific location.
William LHad a hard-time returning the trailer as the access roads are pretty clumsy. Shouldn't be a problem if you are renting a truck or van.
Jenson JI've rented may trucks and trailers over the years. This has to be my worst experience ever. The people working at this store, had no idea how to hook up or use the equipment. They were dishonest by saying we returned the trailer after our alotted time and then billed us for 2 days, when in fact we returned the equipment 45 mins BEFORE it was due. The facility was difficult to get to. I spent more time on the phone with UHaul because of the issues that we had. I would never recommend this store.
Micah HEverything was in electronic format (email, e-form, e-doc...etc), I am an old-school and it is better to give me some print-out papers.
Nam NService was fantastic
Kathleen MThe agent was very helpful and hooked it up for us. The site is a little hard to get in and out.
Keith BHe was very helpful
Peter Pgreat customer service, unlike most Uhaul places i have visited
HONORE LThe owner of the establishment was very nice ,punctual and showed me how the equipment worked i would definitely rent from him again. He made the process very easy. And when we had to cancel the first rental appointment due to snow we had no problems rescheduling he was very accommodating.
Samuel MYou are the Best and the man working in the Store very kind and helpful.
ISSAM AWas a simple process to get the truck but there is not many signs pointing where to go especially to return. As it is a busy one way road. Truck smelt like stale cigarettes and there was no dolly. Truck barely had a quarter of gas.
Victoria MThe site is small and poorly situated
Keith BWas a great Rental experience. Needed a hauler for an emergency with helping a good friend which ended up with me delayed in the ER. The location was very nice, pleasant and super understanding of my predicament. Great experience all in all and would definitely come back to this location due to the service provided.
David EExcellent service. I'd recommend.
OLUFUNMI JThe process to pick up and return the truck was very good. The following was the bad: I had to sweep it clean before I could load our things; the cab smelled of smoke & was dirty. (smoking was not permitted so, the truck had not been cleaned properly). Also, it did not have a full gas tank. That made it complicated to calculate how much gas I had to put in it for the return and unfortunately, for me I miscalculated and spent an extra $30. I know that's on me but it wouldn't have happened if it was given to me with a full tank.
Susan cHorrible customer service. Staff initially ignored me and my spouse when we came in. She was rude and provided false information on when rental truck was due. Unsure if she wasnt as familiar since location was set up to mostly provide cellular service through cricket. Another staff called to follow up (chastise on why vehicle wasnt returned) and refused to acknowledge miscommunication. Additional charges were placed as well. Will also be leaving a google review and recommending against use of this location to peers, friends and family. I am very disappointed
witzard sSmall parking space
Richard OVery friendly with a great customer service. Will go back again if needed. Thanks a lot!
Makale SVery professional & very dedicated & above expectations.
Djaoued BLocation is difficult to find and is Avery small lot and tough to tow a trailer in
Steve wTodo estuvo bien, gracias por su atención.
Santos Geverything was excellent
Emmanuel TNothing , You are doing well
Dennis GThanks Mr Liu Great customer service and Support for a new on trailer experience!
Javier RI appreciated the fast service and allowing drop box service.
Coletta MIt was simple and extremely helpful. The guy even helps us hook up the trailer, something! Thank you so much man!! 10/10 experience
Carlo SRenting your UHAUL truck here is great! The office is located in the Cricket Mobil building - I got my information checked out in less than 10 minutes. Checking the truck back in after hours was easy too. Great place to rent!
Adam B