Comentarios de los clientes para James Snow North Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de James Snow North Self Storage

Clasificación general:

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Michael W.
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everything went smooth. without a HITCH. Lol

David T.
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El cliente no dejó un comentario.

RODNEYDARREN L.
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El cliente no dejó un comentario.

Neal C.
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El cliente no dejó un comentario.

Vince C.
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Willa was super!

gordon A.
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The pricing is confusing and complicated. When you book A vehicle there is no guarantee of actually getting the vehicle on that precise date. You should change the system so that there are significant penalties if the vehicle is not returned on time to reduce thus uncertainty.

David H.
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Willa was very helpful and thorough. Good rental experience.

CAROLYNGAIL L.
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El cliente no dejó un comentario.

WILLIAM M.
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The lady was very nice and helpful

WILLIAM D.
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El cliente no dejó un comentario.

James B.
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El cliente no dejó un comentario.

Gord G.
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El cliente no dejó un comentario.

Doug A.
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El cliente no dejó un comentario.

Gregory R.
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The front gate is one big puddle that you have to walk through to open the gate. Especially having after hours start at 3pm that is not the type of think you want to trudge through

anne-marie D.
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Everything was great! Willa is always so very organized! Thanks

Kristine B.
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I was more than satisfied with the customer service provided by this firm. Would certainly go back again.

Shayne V.
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El cliente no dejó un comentario.

JEROLD B.
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El cliente no dejó un comentario.

Rob T.
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All good

DAVE G.
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None, great service from Willa. Equipment was ready for me when asked for and paperwork was quick & efficiently handled

Gary L.
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El cliente no dejó un comentario.

glen G.
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El cliente no dejó un comentario.

Gary L.
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El cliente no dejó un comentario.

steve F.
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Great service

Larry R.
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Awesome customer service.!

Chris J.
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The location where we picked up our rental was great, The lady running the place Called me ahead of time and agreed to come in early because apparently we were able to book a truck pickup time before they were open? Also and most importantly, we booked online & paid for a 20' truck.. when we arrived at the pickup location there was only a 15' Truck waiting for us.. when my wife called to see what was going on, she had to argue the fact that she in fact booked and paid for 20' and not 15'... after some time we were eventually offered a discount and told we could keep the truck longer then we paid for, so that was fine. However it really seems like there needs to be some kind of Tracking technology incorporated into the trucks.. it's a great Thing to be able to book online.. but there needs to be more accountability. With everything that's been going on With the times lately it's understandable That unforeseen things happen, especially when it comes to moving.. but this isn't the first time we have had A problem with online booking.

John R.
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El cliente no dejó un comentario.

Steve O.
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Great customer service. Friendly staff

Marc N.
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El cliente no dejó un comentario.

jim M.
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The ratchet mechanism did not work as well as it should. Had a hard time releasing the straps the ratcheting mechanism needs to be cleaned up and maybe even putting white grease to loosen up the ratchet.

AMANDA S.
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Awesome customer service and experience

Conner S.
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I reserved a motorcycle trailer in Orillia. When I hooked up the trailer the light did not work. I spent about 30minutes trying to fix the lights with the guy there, it was an internal issue (not a quick fix). Then, the guy called to find me another trailer, he found me one in Coldwater. He assured me that the trailer had ramps and would be great for a motorcycle. So, I drove all the way to Coldwater which was the complete opposite direction that I needed to go. When I arrived, the trailer did not have ramps and the doors opened to the side instead of up and down. I had to drive 1.5 hrs to pick up a motorcycle and I was forced to use an old detached wooden door as a ramp. While driving back to Orillia, I was pulled over by the police because the running lights apparently did not work on that trailer. When I finally arrived to my destination, I had to use the wooden door again as a ramp. Then, after all day and night, I had to drive the trailer back all the way to Coldwater because dropping it off in Orillia was refused/denied to me and I was even threatened with a $150+ fine. This experience was absolutely ridiculous. Not only was it tiring, unnecessary, and expensive. It was unsafe. I can not believe that U-Haul offered me and have me trailers without proper lights. Unless I am compensated, I will never use U-Hail ever again and I will encourage and ensure that my friends and family do the same.

Alexandre B.
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It was perfect

Merv B.
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El cliente no dejó un comentario.

CARLY L.
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El cliente no dejó un comentario.

Edward S.
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El cliente no dejó un comentario.

Douglas G.
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Willa was amazing...so helpful. Would definitely rent from this location again!

Stephen D.
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N/A

BEV M.
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El cliente no dejó un comentario.

Steve M.
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El cliente no dejó un comentario.

Jill W.
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The truck did not have appropriate tires for winter which made driving dangerous and scary. Took twice as long to move due to the tires not being safe. Spun out and got stuck few times. The truck was not ready with rental items when we arrived in the morning.

Karen W.
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El cliente no dejó un comentario.

chris S.
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The truck was extremely dirty. It was covered with hey and smelled terrible. The tires were balled, so I was sliding all over the road in the snow. Had trouble even getting going. The truck also smelled terrible of cigarette smoke. It was a terrible experience.

Jason S.
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Great people good customer service

DON R.
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Original drop off point was a disaster... could not locate... did not answer phone... uhaul 800 line help could not locate drop off point either. This drop off point should be discontinued or looked into. Had to drive 40 km to different drop off point. Wasted about 3 hours in this drop off activity. I will be calling for a partial refund on this one. I have used uhaul about 5 times in the last 1.5 years.... so dissatisfied!!!

john G.
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El cliente no dejó un comentario.

Jeff B.
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Truck was a mess in the back Fuel tank was empty Fairly in professional staff

MIKE W.
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El cliente no dejó un comentario.

Pierre C.
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My problem isn't with this location, the manager there actually saved the day for me.... The problem was in relation to your reservation system. I arrived on time at the original location your reservation folks arranged for me to pick up the rental trailer only to find out that this location doesn't deal with trailers (only rental vans) and didn't have the trailer I had reserved. The manager called the James Snow North location to advocate for me and, luckily enough they had just received a trailer in the size I needed from a customer who had returned it (one day early) which solved my problem. Not impressed by your reservation system. My need for the trailer was very time sensitive and would have been disastrous for my plans had I not been able to pick up the trailer I had reserved (approximately a month earlier, so it's not like it was last minute either?) Now I'm left with low confidence in making future reservations going forward next time I need a trailer.... I appreciate that keeping track of thousands of pieces of equipment that are constantly being moved around is a very daunting task.... but that is your business, and you need to do better at it because that is what your customers expect when we use your service. As for this customer, I wasn't impressed with the reservation part of system... Luckily, your representatives I dealt with face-to-face, were able to help me out and solve my problem which your reservation system caused.

Ed C.
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While the location was excellent I had to drive 24km to pick the trailer up. There are 3 locations in my community of Orillia. How is it that none of them had a trailer available?

tony L.
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El cliente no dejó un comentario.

Keith W.
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This rental would have been excellent if the trailer had been available for pickup at the 9 AM reservation time. However, the location kept us notified of the late trailer availability and we were able to complete the rental at 9:42 AM Saturday. Keith

Bob T.
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El cliente no dejó un comentario.

Eric R.
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You should have all your employees visit this location and see how to take care of people [[ the customer ]] This was the best service i have had .When i rented in toronto it turned out to be a disaster and i would not recommend any of them to any one

Chris E.
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El cliente no dejó un comentario.

Michael O.
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El cliente no dejó un comentario.

Penny P.
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Excellent service. Had everything ready to go and no problems whatsoever. Would rent there again.

Tim B.
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trailer interior was dirty, shoud be cleaned and checked between customers

Pema H.
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El cliente no dejó un comentario.

Fred F.
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Always a great experience.

MARLENE T.
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El cliente no dejó un comentario.

Tracy H.
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El cliente no dejó un comentario.

Sue-Ann G.
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El cliente no dejó un comentario.

Machiel B.
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Nothing

Ryan S.
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El cliente no dejó un comentario.

wayne S.
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El cliente no dejó un comentario.

Lori W.
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DO NOT USE THIS LOCATION!!! very POOR SERVICE!The vehicle was not available for my original Pick up date, Monday April 29. Booked a 17ft vehicle and arrived to pick it up. There was no vehicle for me. I had to return on Tuesday as they had a 10ft available that I could take. Was dirty and had to clean it. Contract said 15.00 Safe Move Coverage, they charged me 45$ Quoted 0.69 per KM. I drove a total of 65 kms, should have been 44.85...They charged 1.11 per Mile...72.15$ Bill went from 76.00 to a final payment of 203.00$ Haggard old bag in a dirty dingy back room. I should have known what kind of service I was getting myself into. Never, NEVER again will I use U-Haul

Sue C.
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El cliente no dejó un comentario.

willy C.
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Don't recommend 5367 Rama Rd. Orillia. Tried for a day to take back trailer. No one there and no one to answer phones.

Pete M.
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Chris was a great person to deal with at the Coldwater Ontario location

MIKE W.
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Agent was extremely pleasant and provided options for my needs. Have rented from her previously and will again in the future.

Denis G.
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all good

THOMAS D.
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El cliente no dejó un comentario.

Brandi B.
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El cliente no dejó un comentario.

Brandi B.
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Chris was awesome once again! I will always use this location. She went above and beyond to help and even got us into another truck when I wasnt done moving. Awesome service

CAROLYN M.
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Arrangements were easy to make, and followed through according to plan. All great! Thank you!

mike W.
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Chris went above and beyond her job to make things smooth. One other location would not allow me to take packing blankets one way, she was on the phone immediately dealing with that individual.

Jim S.
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Chris was fantastic and went out of her way to help. I even called her when I arrived at my destination 1000 miles away and she still helped with my request.

Brandi B.
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Awesome customer service. Chris helped me hook up trailer and went above and beyond to make sure I had the easiest moving experience. Would highly recommend to everyone else.

jim T.
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I booked my truck for pick up in Gravenhurst Ontario because I was moving from Gravenhurst to Parry Sound Ontario. It was really inconvenient having to pick up the truck in Coldwater Ontario. Your organization needs to have more trucks available in the locations where customers need them.

brian P.
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Chris (manager?) went above & beyond to ensure I could get a trailer. I have utilized services here several times.... and Chris has always been awesome. It would be great if all businesses had someone as professional as Chris. ??????

Roland H.
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El cliente no dejó un comentario.

John M.
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The 15 ft unit is underpowered to haul a vehicle. The transmission was always gearing down on the slightest incline and decline up to 5000 rpm. Very annoying and too much fuel usage.

PETER B.
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The office was very messy and dirty. There were lots of flies in the office and a broken dirty window in the office. The lady Chris was awesome, knowledgeable and friendly. I mentioned about the window and she said that she had told someone about it, but nothing has been done. Perhaps, a good cleaning, paint job and window repair is needed. I would still recommend this place, but I would mention the uncleanliness of the surroundings.

Chelsea M.
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Our order was not filled properly. The vehicle was not at the original location as requested. The vehicle we were supposed to use was to be brought back at 8am and we were to pick it up at 4pm. We never received a notification and when we went to pick up the vehicle it was not there. We had to drive half hour out of our way to get the rental. Poor communication by this company, very disappointed. Also nothing given or refunds with the inconvenience just an oh you'll have to go here theres nothing we can do.

SUSAN B.
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No improvement is needed. Service was very good.

Doris P.
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The service could not have been better ! Chris was helpful and patient and knowledgeable, and just a super person to work with. Thank you so much Chris !

mike B.
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The lady at this location helped me when I thought I wasn't getting a vehicle. The truck itself was fine, but there was a warning buzzer and a couple of dash lights when I started it up to head back home. I talked to UHaul on the phone and while I was on the phone it corrected itself and I was able to drive back home.

Mike J.
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The Coldwater location is always my preferred location. They go the extra mile to help with my needs whenever I rent from them. Unlike other locations they treat their Uhaul business as a primary and important part of their overall business. Other locations in the area don't give this part of their business the same care and attention.

Kevin W.
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Lady who assisted me was awesome. Do not remember her name but she was great.

christina T.
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They were understanding and extremely helpful. Would defiantley use them again.

Kevin H.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

Scott D.
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El cliente no dejó un comentario.

CHRIS A.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Terry C.
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Chris was very capable, courteous, and great to deal with. Auto hauler worked great, will use again. Many thanks, Terry Cowan

Janis C.
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El cliente no dejó un comentario.

sheila E.
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Your head office service was confusing - I needed more direct phone numbers to call and much less wait time on the phone - I had to call 3 times to deal with confusing emails. Your agents head office were lovely. Coldwater - everything went smoothly.Good service by the staff, but The office is a mess, the washroom disgusting. I will use this location again because it is closest to my cottage needs.

Kevin H.
Clasificación:

El cliente no dejó un comentario.

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