Customer did not leave a comment.
Ryan C
Customer Reviews for Jackie's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!!
Joshua FAwesome
Matthew CRental process took 4 hours not the fault of the pickup location the rental process is horrible! The online confirmation and check in is useless..
terry dJackie’s Automotive is a crowded parts store. Their staff is friendly and helpful.
douglas pExcellent dealer. Ready to help you with rental, and selecting the right size truck.
Edward WGuarantee pickup and final destination delivery Pickup location was changed on date of pickup and delivery location also changed Will not use UHAUL anymore and won't recommend it
rodolfo sVery professional and courteous.
Sherman PAfter dropping keys in drop box a tan jeep pulled up no one got out me and my wife drove off and the car followed us and I got out and asked was there a problem and he said he was just minding his business and I called the 1800 number and he heard me and left
Kenny PGreat customer service provided. When we pulled from the pickup location we were concerned about the noise that the trailer was making, but the owner ensured us that once we loaded the trailer the noise would stop. He was right, this first time trailer puller was worried that she was dragging something and the noise that was coming from the hitch was a pleasant sound. Thanks, Mr. Jackie for ensuring us that the noise would stop once the trailer was loaded.
Erica WVery helpful dealer.
Fred CThey did not have appliance dolly available which was part of my reservation. This caused big problems with my moving schedule as I had to buy an alternative in short notice. I would not trust U Haul to provide me accurate information in the future.
James Kalways good, Jackie goes out of his way to please. Customer forever !!!
JOHN SGreat Customer Service and very pleasant experience!
WILLIE WQuick and easy. Great customer service.
Mark KThank you
erkan aThe gentleman was very nice.
Brandie WGreat customer service
Richard FMy overall experience with Uhaul was disrespectful, obscene, and all in all foul. I have never been so disgusted with a company in my life. I've never even complained about a company before. But atleast you have Mr. Jackie. He is a great, well organized, hardworking, kind man. He was a breath of fresh air after how the rest of the company handled things.
Michael ZWe needed a truck was told there wasn’t any available so we had to get a trailer instead. We drive by them twice several times and there were 2 trucks sitting outside the whole day so I am not sure why the k line ordering system didn’t let us order a truck. This made for a very long day and we had to work harder than we should have had to. I don’t know if this is the locations fault or the online ordering but there is a problem somewhere
Will MGood customer service
BORIS DVery nice experience. The guy in the shop is awesome and helped me a lot.
Joel THe took great care of me. He explained how to work the straps on the Tow Dolly I rented.
Raymond PJackie was so kind & helpful. My family will recommend this location. Five stars + for the Uhal location & customer service on 19th, Lubbock TX.
Jennie RThe man did not say a word to me I was so confused on what was going on. Says the gas was the slightest bit under half tank when it was 3/4 when I left to drop it off which was 4 minutes away. Then hands me my receipt and never said I was going to be charged or how much for what. I was charged for almost 70 bucks without knowing
Rosemary RVery professional on the reservation end they delivered as promised.
John BThe counter agent was difficult today.
Gregory DYou need to replace the ball receiver on that trailer. It it worn on the sides and slips around on the ball. I was able to the trl forward and back on my he hitch. The only thing holding it was the spin lock and I could light the trl over half an in before hitting it. Only used the trailer to move a washer dryer set and then I took it back. With a heavier load the hitch is liable for o fail
Trevor MNotwithstanding their posted business hours, they apparently close for lunch and was locked up when we first arrived.
Mark SGreat service. Very helpful with helping answer rental questions. Highly recommend this dealer!!
Edward WRude people that work there. Not friendly at all!
amanda gSince I turned in the truck 2 day’s early can I please get a refund of any kind??
Lesha RThe gentleman provided exceptional and quick service. This was my second time using this location and it is always super easy and not stressful here.
Kristina Athe only thing i wasn’t a fan of was the 0.60 cents extra per mile. that should come into effect when going over 100 miles, but other than that we had a great experience!
Elizabeth TI have gone to Jackie’s on several occasions and they have all been pleasant.
Paula LTest drive your trucks. Had an easily as voided problem during my use.
Brett CSimple and quick
Kelly HThey had the truck and trailer hooked up and ready when I got there. Of course I did ask in advance.
KEITH HNot a fan of the truck share aspect.
Robert G