Customer Reviews for Jackie's Automotive
(U-Haul Neighborhood Dealer)

643 reviews

6615 19th St   Lubbock, TX 79407

(806) 795-4580

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(806) 795-4580

6615 19th St
Lubbock, TX 79407

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always a great place to drop off and pick up

JEREMY M. 
Rating:
3.0

The truck was dirty and they didn't have a dolly or proper moving supplies

MICHAELA H. 
Rating:
4.0

Customer did not leave a comment.

JORIE W. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.

Brian D. 
Rating:
1.0

The 24/7 is a total joke. I couldn't pick up or return without help from UHaul because the WiFi connection is so bad at this location. There is a sign in the truck offering 25.00 credit for sweeping out. We did this and I did not get a credit on my bill. No need to offer it in a future rental because I won't be renting from UHaul

NITRA B. 
Rating:
3.0

I reserved a 6x12 Trailer, 12 moving blankets and an appliance dolly on 09/07/21 to be picked up on 09/24/21. When I went to pick up the trailer, I was told they didn't have the appliance dolly and they did absolutely nothing to help me locate one. I was on my own to locate a dolly. After several phone calls, I located one. I went to the location to pick it up and had to make a separate reservation to get the dolly. All of this took an extra 1.5 hours to accomplish.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Excellent experience. Very friendly and helpful staff

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

CECIL G. 
Rating:
5.0

Prompt, friendly service.

Michael N. 
Rating:
5.0

Smooth after hours drop off

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Clayton C. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Jackie always has what I need for my transportation needs.

THOMAS C. 
Rating:
1.0

I do not recommend this location, the operator was unprofessional and the process was not good at all.

Dylan T. 
Rating:
5.0

Prompt service first thing in the a.m.

STEVEN RUSSELL C. 
Rating:
5.0

If you do not have Medium boxes, please let us know instead of just upgrading us to large boxes. Thanks

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Clean floor of grease

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Courtney R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

No problems

david R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
2.0

I've rented a truck twice this week, and both times was not pleasant. Monday, Jackie was inattentive and not friendly. Wednesday when I reserved a truck for 2:30 pm to move my son, I arrived at Jackie's Automotive on time to learn that the truck I reserved was not there. He stated that the truck had not been brought back on time and he had no control. I asked why I didn't receive a call instead of wasting time and gas showing up and then having to return at a later time. He stated that UHaul corporate was supposed to call. He was unpleasant and seemed to not even care that I was inconvenienced.

IDA R. 
Rating:
5.0

Everything was perfect! The young lady that helped us was fantastic!!

Ann M. 
Rating:
4.0

Very helpful - alignment in truck was off. Inside of truck could have used a good cleaning as well but wasn't filthy.

Matthew J. 
Rating:
5.0

very courteous efficient service on a small rental.

JERRY O. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
4.0

Customer did not leave a comment.

Kendrick C. 
Rating:
4.0

Customer did not leave a comment.

Mary K. 
Rating:
3.0

I used to work at a U-Haul facility for two summers. Not once did I ever make a customer fold blankets after they had been moving in the hot summer sun all day.

MICHAEL B. 
Rating:
4.0

Great service. Big smiles. Very welcoming business.

ASCENSION R. 
Rating:
3.0

Faster customer service at front desk

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

LANE A. 
Rating:
4.0

Customer did not leave a comment.

Clayton D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
3.0

I called to confirm a truck pickup for later that day and I was hung up on. I had to call back and explain that I was picking a truck up later that day. He explained they don't have pickup trucks for rent. I further explained my reservation was for a 15 foot truck and he then decided to help me.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

ALICIA ANN T. 
Rating:
3.0

I had to check in twice in order to get the truck... so I did it via mobile and in person.... the customer rep was a little rude as well

Kaneshia H. 
Rating:
5.0

Very helpful showed me how everything worked real friendly

BENNY C. 
Rating:
4.0

Customer did not leave a comment.

Clay S. 
Rating:
4.0

Better lighting, more paved area for drop off

RICKY E. 
Rating:
3.0

We went to this location because they had the size trailer we needed. Original location did not. They do not have a huge selection of equipment. That's fine. They had what we needed. We were taken care of quickly and safely.

Jeffry B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Very friendly and no hassle process. Thanks!

COLEMAN J. 
Rating:
3.0

Customer did not leave a comment.

donald P. 
Rating:
3.0

Customer did not leave a comment.

DONALD P. 
Rating:
4.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Jeffry E. 
Rating:
4.0

Customer service. The experience was easy but the gentleman working was not friendly.

Cassandra E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Shaunna M. 
Rating:
5.0

Customer did not leave a comment.

Nikolus L. 
Rating:
5.0

Jackie's Automotive is the best place to rent from!!! They are always friendly and accommodating!!!

Jo S. 
Rating:
5.0

Customer did not leave a comment.

Glen N. 
Rating:
5.0

Thank you

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Eliseo V. 
Rating:
2.0

I was not notified that the location would be closed and that I would have to check in and use the mobile self-checkout style transaction. This created a lot of confusion and wasted a lot of my time on hold as I was trying to figure out why the location was closed when I had a reservation. When this happens, the customer should be notified ahead of time and not left to guess what to do!

Collin E. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Great experience

Kelly S. 
Rating:
5.0

The owner was friendly and helpful; brilliant all the way around!

Joseph H. 
Rating:
5.0

All good !

DANNY K. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
4.0

Customer did not leave a comment.

Tse-Chuan Y. 
Rating:
3.0

The counter person is a little stiff necked, not very welcoming.

Nancy L. 
Rating:
5.0

Mobile check-in was clunky. App required additional information after I was already at pickup that wasn't readily available.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Absolutely nothing! The truck was ready when I went to pick it up, and was easy to drop off after hours. Thank you Jackie for making this transaction smooth as silk!

Cindy T. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

The pick-up of the rental went smoothly, as did the trailer return. Verifying the return online was simple and easy.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Lariah J. 
Rating:
5.0

Great service! Friendly and efficient.

Stephen C. 
Rating:
5.0

The location was convenient and the agent was helpful and quickly checked in the equipment. I was in and out fast.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

LASHONDA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

urie S. 
Rating:
5.0

Excellent costumer service and friendly staff.

urie S. 
Rating:
2.0

We asked for, and were charged for, a furniture dolly, but we did not get one. If they did not have one to rent to us, seems like there should have been a way to note that on our charges.

Dawn P. 
Rating:
1.0

Unfriendly and rude

TOM R. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY H. 
Rating:
5.0

Customer did not leave a comment.

Karnella B. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Jamel V. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Very friendly, great service.

JOSEPH B. 
Rating:
5.0

Went very smooth. However, I was lead to believe via the web reservation I would be able to get boxes and blankets. The assigned pickup location had neither. Had to confirm I was not charged since they were added to my cart when I made the reservation. With that said, the location was a very good experience.

David D. 
Rating:
3.0

Found the prices was very high for 2 hours of rental

Lori M. 
Rating:
5.0

I booked this trailer at Easy Step Storage online. Danille was very helpful and everything at Jackie's was ready to go. Both dealers receive my excellent rating.

John S. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
4.0

Gas was slightly under full when rented. I returned just past F, but using 13 average mph, paid for 3 gallons when only 1 used. Rep was informative of drop box, would request location of truck identified via gps chip over using customer cell gps for return. Customers can spoof (fake) this.

Phillip H. 
No reviews have been submitted for this location.

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