Customer Reviews for Jackie's Automotive
(Distribuidor de U-Haul del vecindario)

639 comentarios

6615 19th St   Lubbock, TX 79407

(806) 795-4580

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Sábado:
    8 a. m. - 12  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 10/31/2021 - 11/7/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(806) 795-4580

6615 19th St
Lubbock, TX 79407

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Sábado:
    8 a. m. - 12  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 10/31/2021 - 11/7/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.

Brian D. 
Clasificación:
1.0

The 24/7 is a total joke. I couldn't pick up or return without help from UHaul because the WiFi connection is so bad at this location. There is a sign in the truck offering 25.00 credit for sweeping out. We did this and I did not get a credit on my bill. No need to offer it in a future rental because I won't be renting from UHaul

NITRA B. 
Clasificación:
3.0

I reserved a 6x12 Trailer, 12 moving blankets and an appliance dolly on 09/07/21 to be picked up on 09/24/21. When I went to pick up the trailer, I was told they didn't have the appliance dolly and they did absolutely nothing to help me locate one. I was on my own to locate a dolly. After several phone calls, I located one. I went to the location to pick it up and had to make a separate reservation to get the dolly. All of this took an extra 1.5 hours to accomplish.

Edward O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Excellent experience. Very friendly and helpful staff

LARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CECIL G. 
Clasificación:
5.0

Prompt, friendly service.

Michael N. 
Clasificación:
5.0

Smooth after hours drop off

JAMES P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Jackie always has what I need for my transportation needs.

THOMAS C. 
Clasificación:
1.0

I do not recommend this location, the operator was unprofessional and the process was not good at all.

Dylan T. 
Clasificación:
5.0

Prompt service first thing in the a.m.

STEVEN RUSSELL C. 
Clasificación:
5.0

If you do not have Medium boxes, please let us know instead of just upgrading us to large boxes. Gracias

LAURA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
4.0

Clean floor of grease

ROBERT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL H. 
Clasificación:
5.0

No problems

david R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
2.0

I've rented a truck twice this week, and both times was not pleasant. Monday, Jackie was inattentive and not friendly. Wednesday when I reserved a truck for 2:30 pm to move my son, I arrived at Jackie's Automotive on time to learn that the truck I reserved was not there. He stated that the truck had not been brought back on time and he had no control. I asked why I didn't receive a call instead of wasting time and gas showing up and then having to return at a later time. He stated that UHaul corporate was supposed to call. He was unpleasant and seemed to not even care that I was inconvenienced.

IDA R. 
Clasificación:
5.0

Everything was perfect! The young lady that helped us was fantastic!!

Ann M. 
Clasificación:
4.0

Very helpful - alignment in truck was off. Inside of truck could have used a good cleaning as well but wasn't filthy.

Matthew J. 
Clasificación:
5.0

very courteous efficient service on a small rental.

JERRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
3.0

I used to work at a U-Haul facility for two summers. Not once did I ever make a customer fold blankets after they had been moving in the hot summer sun all day.

MICHAEL B. 
Clasificación:
4.0

Great service. Big smiles. Very welcoming business.

ASCENSION R. 
Clasificación:
3.0

Faster customer service at front desk

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clayton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie L. 
Clasificación:
3.0

I called to confirm a truck pickup for later that day and I was hung up on. I had to call back and explain that I was picking a truck up later that day. He explained they don't have pickup trucks for rent. I further explained my reservation was for a 15 foot truck and he then decided to help me.

TAMMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA ANN T. 
Clasificación:
3.0

I had to check in twice in order to get the truck... so I did it via mobile and in person.... the customer rep was a little rude as well

Kaneshia H. 
Clasificación:
5.0

Very helpful showed me how everything worked real friendly

BENNY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clay S. 
Clasificación:
4.0

Better lighting, more paved area for drop off

RICKY E. 
Clasificación:
3.0

We went to this location because they had the size trailer we needed. Original location did not. They do not have a huge selection of equipment. That's fine. They had what we needed. We were taken care of quickly and safely.

Jeffry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

Very friendly and no hassle process. Thanks!

COLEMAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

donald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

George P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffry E. 
Clasificación:
4.0

Customer service. The experience was easy but the gentleman working was not friendly.

Cassandra E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolus L. 
Clasificación:
5.0

Jackie's Automotive is the best place to rent from!!! They are always friendly and accommodating!!!

Jo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen N. 
Clasificación:
5.0

Gracias

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliseo V. 
Clasificación:
2.0

I was not notified that the location would be closed and that I would have to check in and use the mobile self-checkout style transaction. This created a lot of confusion and wasted a lot of my time on hold as I was trying to figure out why the location was closed when I had a reservation. When this happens, the customer should be notified ahead of time and not left to guess what to do!

Collin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

Great experience

Kelly S. 
Clasificación:
5.0

The owner was friendly and helpful; brilliant all the way around!

Joseph H. 
Clasificación:
5.0

All good !

DANNY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tse-Chuan Y. 
Clasificación:
3.0

The counter person is a little stiff necked, not very welcoming.

Nancy L. 
Clasificación:
5.0

Mobile check-in was clunky. App required additional information after I was already at pickup that wasn't readily available.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

vanessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Absolutely nothing! The truck was ready when I went to pick it up, and was easy to drop off after hours. Thank you Jackie for making this transaction smooth as silk!

Cindy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

The pick-up of the rental went smoothly, as did the trailer return. Verifying the return online was simple and easy.

Katherine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lariah J. 
Clasificación:
5.0

Great service! Friendly and efficient.

Stephen C. 
Clasificación:
5.0

The location was convenient and the agent was helpful and quickly checked in the equipment. I was in and out fast.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LASHONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

urie S. 
Clasificación:
5.0

Excellent costumer service and friendly staff.

urie S. 
Clasificación:
2.0

We asked for, and were charged for, a furniture dolly, but we did not get one. If they did not have one to rent to us, seems like there should have been a way to note that on our charges.

Dawn P. 
Clasificación:
1.0

Unfriendly and rude

TOM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karnella B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor J. 
Clasificación:
5.0

Very friendly, great service.

JOSEPH B. 
Clasificación:
5.0

Went very smooth. However, I was lead to believe via the web reservation I would be able to get boxes and blankets. The assigned pickup location had neither. Had to confirm I was not charged since they were added to my cart when I made the reservation. With that said, the location was a very good experience.

David D. 
Clasificación:
3.0

Found the prices was very high for 2 hours of rental

Lori M. 
Clasificación:
5.0

I booked this trailer at Easy Step Storage online. Danille was very helpful and everything at Jackie's was ready to go. Both dealers receive my excellent rating.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley D. 
Clasificación:
4.0

Gas was slightly under full when rented. I returned just past F, but using 13 average mph, paid for 3 gallons when only 1 used. Rep was informative of drop box, would request location of truck identified via gps chip over using customer cell gps for return. Customers can spoof (fake) this.

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anais O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anais O. 
Clasificación:
4.0

Please make sure I am notified when there is a location change so the new location does not have to track me down so they can close.

Shawn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba