The staff was very courteous and professional. The only disappointment was the truck did not have cruise control, which I specifically asked for.
Brian D.
Customer Reviews for Jackie's Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The 24/7 is a total joke. I couldn't pick up or return without help from UHaul because the WiFi connection is so bad at this location. There is a sign in the truck offering 25.00 credit for sweeping out. We did this and I did not get a credit on my bill. No need to offer it in a future rental because I won't be renting from UHaul
NITRA B.I reserved a 6x12 Trailer, 12 moving blankets and an appliance dolly on 09/07/21 to be picked up on 09/24/21. When I went to pick up the trailer, I was told they didn't have the appliance dolly and they did absolutely nothing to help me locate one. I was on my own to locate a dolly. After several phone calls, I located one. I went to the location to pick it up and had to make a separate reservation to get the dolly. All of this took an extra 1.5 hours to accomplish.
Edward O.Excellent experience. Very friendly and helpful staff
LARRY A.Prompt, friendly service.
Michael N.Smooth after hours drop off
JAMES P.Jackie always has what I need for my transportation needs.
THOMAS C.I do not recommend this location, the operator was unprofessional and the process was not good at all.
Dylan T.Prompt service first thing in the a.m.
STEVEN RUSSELL C.If you do not have Medium boxes, please let us know instead of just upgrading us to large boxes. Gracias
LAURA L.Clean floor of grease
ROBERT L.No problems
david R.I've rented a truck twice this week, and both times was not pleasant. Monday, Jackie was inattentive and not friendly. Wednesday when I reserved a truck for 2:30 pm to move my son, I arrived at Jackie's Automotive on time to learn that the truck I reserved was not there. He stated that the truck had not been brought back on time and he had no control. I asked why I didn't receive a call instead of wasting time and gas showing up and then having to return at a later time. He stated that UHaul corporate was supposed to call. He was unpleasant and seemed to not even care that I was inconvenienced.
IDA R.Everything was perfect! The young lady that helped us was fantastic!!
Ann M.Very helpful - alignment in truck was off. Inside of truck could have used a good cleaning as well but wasn't filthy.
Matthew J.very courteous efficient service on a small rental.
JERRY O.I used to work at a U-Haul facility for two summers. Not once did I ever make a customer fold blankets after they had been moving in the hot summer sun all day.
MICHAEL B.Great service. Big smiles. Very welcoming business.
ASCENSION R.Faster customer service at front desk
Carlos M.I called to confirm a truck pickup for later that day and I was hung up on. I had to call back and explain that I was picking a truck up later that day. He explained they don't have pickup trucks for rent. I further explained my reservation was for a 15 foot truck and he then decided to help me.
TAMMY C.I had to check in twice in order to get the truck... so I did it via mobile and in person.... the customer rep was a little rude as well
Kaneshia H.Very helpful showed me how everything worked real friendly
BENNY C.Better lighting, more paved area for drop off
RICKY E.We went to this location because they had the size trailer we needed. Original location did not. They do not have a huge selection of equipment. That's fine. They had what we needed. We were taken care of quickly and safely.
Jeffry B.Very friendly and no hassle process. Thanks!
COLEMAN J.Customer service. The experience was easy but the gentleman working was not friendly.
Cassandra E.Jackie's Automotive is the best place to rent from!!! They are always friendly and accommodating!!!
Jo S.Gracias
Kyle M.I was not notified that the location would be closed and that I would have to check in and use the mobile self-checkout style transaction. This created a lot of confusion and wasted a lot of my time on hold as I was trying to figure out why the location was closed when I had a reservation. When this happens, the customer should be notified ahead of time and not left to guess what to do!
Collin E.Great experience
Kelly S.The owner was friendly and helpful; brilliant all the way around!
Joseph H.All good !
DANNY K.The counter person is a little stiff necked, not very welcoming.
Nancy L.Mobile check-in was clunky. App required additional information after I was already at pickup that wasn't readily available.
Michael M.Absolutely nothing! The truck was ready when I went to pick it up, and was easy to drop off after hours. Thank you Jackie for making this transaction smooth as silk!
Cindy T.The pick-up of the rental went smoothly, as did the trailer return. Verifying the return online was simple and easy.
Katherine S.Great service! Friendly and efficient.
Stephen C.The location was convenient and the agent was helpful and quickly checked in the equipment. I was in and out fast.
Tim J.Excellent costumer service and friendly staff.
urie S.We asked for, and were charged for, a furniture dolly, but we did not get one. If they did not have one to rent to us, seems like there should have been a way to note that on our charges.
Dawn P.Unfriendly and rude
TOM R.Very friendly, great service.
JOSEPH B.Went very smooth. However, I was lead to believe via the web reservation I would be able to get boxes and blankets. The assigned pickup location had neither. Had to confirm I was not charged since they were added to my cart when I made the reservation. With that said, the location was a very good experience.
David D.Found the prices was very high for 2 hours of rental
Lori M.I booked this trailer at Easy Step Storage online. Danille was very helpful and everything at Jackie's was ready to go. Both dealers receive my excellent rating.
John S.Gas was slightly under full when rented. I returned just past F, but using 13 average mph, paid for 3 gallons when only 1 used. Rep was informative of drop box, would request location of truck identified via gps chip over using customer cell gps for return. Customers can spoof (fake) this.
Phillip H.Please make sure I am notified when there is a location change so the new location does not have to track me down so they can close.
Shawn B.