Customer Reviews for Jack Campbell Variety
(U-Haul Neighborhood Dealer)

694 reviews

153 Gladman Ave   London, ON N6J1X6

(226) 213-3065

Office Hours

  • Mon-Sun: 7:30 am–9 pm

Services at this Location:

Contact Us

(226) 213-3065

153 Gladman Ave
London, ON N6J1X6

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul Makrakos 
Rating:
5.0

The man that took care of me was very nice. Quick and easy.

rob dubuc 
Rating:
5.0

We rent our uhauls regularly from this location. Service is lovely, and they always have the truck that I need. I own a home staging business so I rent from them often and am always happy.

Robin Rose 
Rating:
5.0

Customer did not leave a comment.

Juliana Ceccatto 
Rating:
5.0

Customer did not leave a comment.

fagan michael 
Rating:
5.0

Most efficient u-haul rental I’ve had yet

stephen komarnicky 
Rating:
1.0

The owner of this place should know how to treat the customer properly. Very rude behavior. after taking the truck there was a warning message popped up showing Service tire pressure monitoring system. informed him about this and got a very rude reply back he said he knew about this issue you don't need to explain When I returned the truck he wants to see my gas receipts. Never going back to this location again. if anyone wants to rent a truck Don't rent a truck from this location.

Adarsh Latha Rajendran 
Rating:
3.0

Customer did not leave a comment.

Dresya Sreekumar 
Rating:
5.0

I’m a regular customer at jack campbells variety. So renting a U-Haul here was so easy and hassle free. Mike and his wife are always so welcoming 😊

christine went 
Rating:
1.0

The inside was clean. The truck was covered in snow. The truck didn’t have a scrapper. Lucky we had one with us. The one lady which I assumed was the owner. Said that her system was down. I have rented one other time from there. She said the same thing. It was like she didn’t really want to rent out the truck. She kept saying that I could go down the road they have uhaul rentals. She said this three times to us. Then she said again that her computer wasn’t working and wanted us to log the truck back in. I had no clue where to find this info to this. I think it was her husband who finished the transaction. Just a very weird overall experience.

Tom Thorne 
Rating:
5.0

Customer did not leave a comment.

Erin Siebert 
Rating:
1.0

The woman at this location was very rude and unhelpful. She had a lot of attitude and made things very frustrating and confusing for us. When returning the truck, the man was nice. Additionally there was a lot of confusion as to whether or not our reservation would be honoured as I got contradictory information from uhaul and the location before the day of.

Lauren Chacon 
Rating:
1.0

They rip me off on my final bill. There was an extra day charge, which I returned within the time.

Faisal Khan 
Rating:
5.0

Customer did not leave a comment.

murmu sanir. 
Rating:
5.0

Customer did not leave a comment.

Mary Whitmore 
Rating:
3.0

Van was reasonably clean and did serve my needs.

Reginald Morton 
Rating:
1.0

When returning the vehicle I was asked about how full the gas tank was. I showed pictures of the gas level when I left and when I returned, which was identicalz I was asked if I could please top it up more. I stated that in the pictures and in the vehicle it was the same level. Would not recommend getting a uhaul from this location.

rece bejamin 
Rating:
5.0

This guy was so friendly and truck was clean and gas full and was returned full and clean like when I got it. His wife was also friendly. I'm going to rent from them always. Didn't over charge me like the guy on springbank did. The Springbank location guy charged me for extra insurance when I said No I already had insurance. When I get home I looked at bill and sure enough he stiffed me almost 20bucks. But these folks at this location listened to me when I said no need for extra insurance and when I got the bill. No extra charges. Rent from this location NOT SPRINGBANK LOCATION ACROSS FROM TIM HORTONS. THAT GUY IS NOT HONEST. This guy at Jack Campbell Variety is very honest and nice folks here.

SHERRIL FEX 
Rating:
5.0

Nothing, all good

Cesar Augusto Garo Martinez 
Rating:
5.0

Customer did not leave a comment.

avdo jasarevic 
Rating:
5.0

Customer did not leave a comment.

jamie weiler 
Rating:
1.0

The male person at cash register was very rude and treating me and my friend as suspected thieves.

Amer Hassanein 
Rating:
5.0

nothing everything was great. My family rents from this location every time we need a truck. Deffinately would recommend.

EDITH WOOD 
Rating:
1.0

Poor customer service.

Guillermo Sierra 
Rating:
4.0

Customer did not leave a comment.

Ajo JOhn 
Rating:
5.0

Great Service 💯%

rebica lopez 
Rating:
5.0

Very friendly experience. The process is made very easy. Thank you.

ronald tucker 
Rating:
5.0

everything is fine,for now i dont have any comments

geordan agosto 
Rating:
5.0

Customer did not leave a comment.

martin sarkissian 
Rating:
1.0

The Van was dirty inside and not well kept, was expecting the attendant to come check the van before he gave me the key but instead he just handed me the keys and insisted i should bring him the receipt i got from the gas station to show i got gas for the van, the lady attendant was very rude when i came to return the van, i asked her to come check the van and she said i needed to wait for her for 10min before she can attend to me and she wont give me my total cost, waited over 20min and yet she didnt attend to me and i left, i knew something was shady from the start cos they wanted me to use another van from the one i asked them for.

Harday Adegbenro 
Rating:
1.0

They charge 15$ for fuel but I returned the truck with full tank Read the reviews about this location all people are complaining

Ahmad Alobadi 
Rating:
4.0

App was buggy at first and required contacting an alternate person which I wasn’t expecting Needs to be faster simpler process for outbound renting

Brian Lewis 
Rating:
5.0

Customer did not leave a comment.

MOJTABA HABIB 
Rating:
5.0

Customer did not leave a comment.

Richard Corner 
Rating:
4.0

No central locking on cargo van which was very annoying. Filled gas tank at end and obviously it hadn’t been properly full when we got it as we put in $35 of gas and we’d only done 50 km. We were given $10 discount to compensate but we had to raise the issue with the vendor and persist to get this.

Julie Barry 
Rating:
1.0

Awful customer service

Milan Parajuli 
Rating:
5.0

You did a great job. You are very kind people.

Hashem Ramadan 
Rating:
5.0

Customer did not leave a comment.

Mouni Patel 
Rating:
5.0

The owner of the location was excellent! Provided outstanding service and was very friendly.

Logan Riese 
Rating:
3.0

Pick up drop off was great, easy. My only comment is regarding the mileage usage rate when you book the truck it shows a rate of $0.89 per mile but I was charged $1.41 per mile which is substantial difference. When I asked the representative before picking up the truck he said there isn’t anything he can do about it.

Alejandra Zornosa nino 
Rating:
4.0

Customer did not leave a comment.

JOSEOH PLATEK 
Rating:
4.0

Customer did not leave a comment.

AFRED DSOUZA 
Rating:
5.0

Fantastic Rental Experience!

Robert Carse 
Rating:
5.0

Mikey and Layla are the mist AMAZING HUMANS on the PLANET! These businsss owners put up with A lot of crap in the community and yet they continue to serve Even the rude ones! And mikey LOVES All dogs and All dogs Love Mikey- ! They are always prepared for my business and have been FABULOUS to deal with over the past decade! Thank you!

ALMALEAHIRENE KEOUGH 
Rating:
5.0

Wonderful gentleman who spoke Arabic for my partner.

MARY SHAW 
Rating:
4.0

Customer did not leave a comment.

JOBIN KOLLIKULAVIL JOSE 
Rating:
5.0

Customer did not leave a comment.

Brandon Barber 
Rating:
5.0

Agent at the Store was very nice and helpful!

John Tennant 
Rating:
5.0

Customer did not leave a comment.

Lucie TSERETELI 
Rating:
5.0

Your service was perfect. You made a difficult task (moving) easier. The only surprise I had was with the length of the vehicle. I asked for a 15’ truck and got a truck labelled 15’, however, three feet of the truck was the little forward overhang, above the cab, which meant, the useable floor to ceiling height was only 12’ long. That made ended up cause us to have to make a second trip with the truck, resulting in our moving time being several hours longer.

Ronald Wayne Henshaw 
Rating:
5.0

Customer did not leave a comment.

carol keough 
Rating:
5.0

Very good service jack the owner very friendly and helpful in the las two weeks we rented the truck 3 time and always same experience thanks

LIS AVELAR 
Rating:
1.0

Change the location.

HANI MABAD 
Rating:
3.0

Customer did not leave a comment.

sue irsag 
Rating:
1.0

Got charged $14 for gas by the store rep which I didn't fill myself because the fuel was over the full line when I picked up and dropped off. He insisted that I should've still added gas even though I know you're not supposed to overfill a tank (commercial driver); he was very defensive immediately and insisted on being paid for the gas for the 12 miles I drove. I've used uhaul many times and always top up tanks (once, I left a tank over the fill line which I assumed benefited the next renters) and I wasn't trying to rip off the store at all but I think he was ripping us off and may do this same trick to other customers. I'd love to know if the fuel fee gets paid back to the store - if so, they are running a scam.

Julia Lacroix 
Rating:
5.0

Excellent service! Very professional

Osama Kadi 
Rating:
4.0

Confused by final billing from U-Haul....e-mail receipt shows bill of $43.00; however entry on my MasterCard statement shows $50.34. Why a difference of $6.66?? Thank you

derek speller 
Rating:
5.0

I don’t remember being prompted when booking that I may need my passport or other information to verify my identity when picking up my equipment. That was a bit of a pain.

Scott Bernaerts 
Rating:
5.0

Customer did not leave a comment.

Howard Kirk 
Rating:
5.0

Customer did not leave a comment.

Marianne Larsen 
Rating:
5.0

Customer did not leave a comment.

Becky Chidley 
Rating:
5.0

Customer did not leave a comment.

rod sayers 
Rating:
1.0

The woman was rude and prioritized customers of her convenience Store that arrived after me. She did not explain protocols nor did she inspect the vehicle. Horrible experience. She should not be a uhaul location.

Grace Easton 
Rating:
5.0

The owner of the store was very friendly and helpful. Would definitely use his U-Haul service again!

Jeffrey Adams 
Rating:
3.0

Customer did not leave a comment.

Andre Hummel 
Rating:
5.0

Thank you!

ali ammoun 
Rating:
5.0

Customer did not leave a comment.

RAMI FATTAL 
Rating:
5.0

Truck was missing a wiper blade on passenger side and it was a rainy day The gentleman running the location was very pleasant and helpful

Diane Campbell 
Rating:
5.0

Mike was very helpfu!

John Mockler 
Rating:
4.0

nothing

beth atkins 
Rating:
5.0

Excellent customer service. Very friendly!

KENNETH GALL 
Rating:
4.0

Customer did not leave a comment.

neil booth 
Rating:
3.0

Loading door hard to open No parking spot for client personal vehicle No key for loading door lock I returned the truck half an hour earlier and I got charge $20 for after hours I don’t understand what is the $20 charge for

FRANSISS KERISTOUFI 
Rating:
5.0

They were nice people to do business with.

CAMERON M SHIELL 
Rating:
4.0

Lots of extra fees when you end up paying compared to what you're quoted on the website.. was quoted $56 on the website, $70 at the pickup and then charged $80 in the end. That's a big difference.

Megan Froats 
Rating:
5.0

Staff at the store were friendly and helpful

Kevin Robbins 
Rating:
3.0

Customer did not leave a comment.

barbara green 
Rating:
5.0

Friendly, very helpful

Adam Sisco 
Rating:
3.0

The customer service was horrible. As a matter of fact, when I returned the truck, the guy was rude, angry and slammed the door in my face. All because I asked him if I was free to go and if the paperwork was done. Really awkward experience.

brian van arnhem 
Rating:
5.0

Greatest service of any kind. Thank you.

Curtis Boyer 
Rating:
1.0

They wouldn’t let us park our vehicle in the parking lot…even though we could have put it where the van was that we were taking.

Loraine Carter 
Rating:
1.0

Customer did not leave a comment.

Seongyong You 
Rating:
4.0

Interior of the Uhaul trucks should be detailed from time to time

Nader Aboelnazar 
Rating:
5.0

The person that helped me was super helpful

ANTONIO VILLACOB 
Rating:
2.0

Customer did not leave a comment.

Talha Sahin 
Rating:
5.0

Customer did not leave a comment.

Don Gray 
Rating:
5.0

Customer did not leave a comment.

jessica and mich coppins 
Rating:
5.0

Quick and easy without any real issues. The computerized system isn't the best but that's not an issue with the vendor. It was an easy pick up and even easier drop off.

Gerald Ingram 
Rating:
5.0

The store owner is very pleasant

JAMES FOOKS 
Rating:
5.0

The gentleman working was so lovely and helpful in getting me set up and helping me finish

Michelle Ross 
Rating:
3.0

Vehicle was very dirty but not a concern as inside was ok for the use.

Mark Okonski 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Hassan 
Rating:
1.0

People are so rude

Tadeo Preciado 
Rating:
1.0

Customer service was very poor and slow. Was extremely rude and didn’t know how to close my application. Do not recommend this place for rentals.

Crystal Lunham 
Rating:
5.0

Customer did not leave a comment.

Kandarp Trivedi 
Rating:
4.0

ALL GOOD

PAUL WIESE 
Rating:
5.0

Great customer service and very nice people all around. Very easy to get a Uhaul. Thank you!

Travis South 
Rating:
4.0

The lady I picked the uhaul up from was not the most friendly and I didn’t receive my furniture pads or the dollies I paid for but when I dropped the uhaul of I dealt with a much nicer gentlemen who even refunded me for not receiving the pads or dollies! He was excellent to deal with!!

Lina Seegebrecht 
Rating:
5.0

Customer did not leave a comment.

Harvey Jones 
Rating:
5.0

Customer did not leave a comment.

chris tuckey 
No reviews have been submitted for this location.

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