Customer Reviews for Island Park Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

After having to go around the city to two locations for U-Haul to pick up equipment and then the van the place didn’t seem organized didn’t have a lot of care and just handed us the keys without any conversation around the vehicle. After having to go around the city to two locations for U-Haul to pick up equipment and then the van the place didn’t seem organized didn’t have a lot of care and just handed us the keys without any conversation around the vehicle. Furthermore, I was told they would have the equipment we ordered when the location for pick up was changed and yet they didn’t have half of what we needed and so had to go back to the original U-Haul we had ordered it from to get the proper equipment.

Rating:

5.0

Nothing to improve, everything is just fine

Rating:

5.0

Great customer service, very friendly and personable. Helpful and a pleasure to do business with!

Rating:

3.0

The app for Android doesn't work correctly, it made the process of return unclear and disappointing

Rating:

3.0

This was not the location I selected when I made the reservation. I went to the location on my reservation confirmation and told I had to go to the Treasure Island location to get the trailer. That cost me $180.00 for movers I hired that were waiting over an hour for me to arrive to load trailer.

Rating:

5.0

Thank to all.

Rating:

5.0

Best customer service ever.

Rating:

1.0

The tires on the trailer I rented from this location were more than unacceptable. They were completely bald and both tires had a spot where the tread was showing. I didn’t see this at the lot when I picked it up because it was raining. I noticed it once I got to my destination. I have pictures and videos to prove it. The roadside assistance technician said I was lucky to make it to my destination. The total lack of consideration for my safety and the safety of others on the road while I was pulling this trailer is unbelievable. Shame on U-Haul.

Rating:

5.0

I came back at 4:00pm to stop Uhaul back of and they left. I was two hours early before they closed. I didn't know where to put keys or if I got charged extra its not professional not to explain what to do or call my phone to let me know how to leave truck or where to drop keys off.

Rating:

5.0

Appreciate the extra help the team provided. Thank you!

Rating:

1.0

The staff were very friendly and did what they could to best accommodate my needs. Although due to the staff’s poor organization and communication, there was many problems with my reservation.

Rating:

5.0

Good service

Rating:

5.0

Tomas was great

Rating:

5.0

The staff member went above and beyond to help me with the trailer. As long as I am in the Bay Area I will be going back.

Rating:

5.0

Tomas was great.

Rating:

5.0

There when I needed it. Smooth process from beginning to end. Would recommend.

Rating:

5.0

Tomas did a phenomenal job

Rating:

5.0

yes

Rating:

5.0

Every storage unit is a drive up one, easy in and out. Stuff is great and very helpful.

Rating:

4.0

Was stored here from 2016 to 2023 and they did a great job keeping up with the 24 hour access even through COVID and holidays. Staff was always super helpful and friendly. Mike knows whats up! I never had any security or safety problems. The con is there are mice that will chew apart anything you have with a scent. So you can't store any bath products or vitamins. The mice chewed apart a mouth wash bottle I had in there and all my stuff smells like spearmint. The other option would be store all your stuff in locking plastic tubs or glass. The other con is there are no public restrooms within walking distance so don't come here when you gotta pee :).

Rating:

4.0

The staff is great, and the access hours are perfect. That flexibility is most important to me. The lighting in the facility could use some improvement.

Rating:

5.0

Staff were very helpful and courteous.

Rating:

1.0

Not only did I have to buy a ball hitch after purchasing one as part of the rental. The guys attached my trailer without attaching the lock pin that I purchased. I was charged $45 for the ball hitch and had to fight with uhaul to get reimbursed for the $35 part that I had already paid for and expected to be there waiting for me. I should be Reimburse the $45 that I had to pay at the location. Your customer service is atrocious. Then add to that that all of the tiedown bars on the walls have been ripped out the thing was not safe. This was the most horrible experience I’ve ever had with renting a trailer.

Rating:

2.0

This place was a mess. Seems very shady and out of the way. Would not recommend it to anyone.

Rating:

5.0

Staff was efficient, friendly, knowledgeable, and even did most of the work hitching up the trailer for me. Much better than the bigger locations I’ve visited! I’ll be back. Please thank them for me.

Rating:

3.0

I believe this office was a storage place of business and not a regular U-Haul office. Needs attention!

Rating:

5.0

Tomas was great, will be coming back for future rentals.

Rating:

3.0

Efficient check in and check out

Rating:

5.0

I had a fantastic experience with the staff here. They really went above and beyond to accommodate me.

Rating:

5.0

Well done to the Crew here.

Rating:

2.0

The store was closed before the posted time. It was a convenient location based on being San Francisco adjacent, but that is really all I can say.

Rating:

4.0

I previously called and specifically asked for a drop off location in Berkeley, CA. They set the drop off on Treasure Island in San Francisco. We went to two locations in Berkeley and they said I had to drop it off in San Fran or pay $200-300 extra. The trip in rush-hour was 90 minutes and there was a $17 toll, plus it put our mileage over the allocated trip total and we ended up paying more. Really poor customer service. Buyer beware!

Rating:

5.0

Allowed me to do an after-hours drop-off, which was very helpful!

Rating:

4.0

Never had any problems. Pricing was some of the cheapest you could find in SF/Oakland area. Very secure and easy to find given the treasure island location. Would repeat if I ever needed storage accommodations in the future.

Rating:

4.0

RUDE STAFF AT THE BAY SHORE LOCATION, HORRIBLE CUSTOMER SERVICE BY THE PERSON THEY DESCRIBED HERSELF AS THE MANAGER, I WENT THERE IN THE MORNING TO PICK UP THE AUTO TRANSFER TRAILER AND I WAS TILD THAT THERE WAS NONE AVAILABLE AT THE BAY SHORE LOCATION, I WAS TOLD BY AN EMPLOYEE THERE THAT THE TRAILER IS AVAILABLE AT TREASURE ISLAND LOCATION AND THAT THE TRAILER WILL COME WITH THE TOWING ACCESSORY, I DROVE TO THE OTHER LOCATION AND WAS SHOCKED TO LEARN THAT THE TOW HEDGE IS NOT AVAILABLE AT THE OTHER LOCATION WHATSOEVER AND THAT I HAVE NO CHOICE BUT TO DRIVE BACK TO THE CITY AND PURCHASE THE EQUIPMENT,IN TRAFFIC BACK AND FORTH AND I HAD TO GO, AT THE BAY SHIRE LOCATION I WAS TRYING TO EXPLAIN TO THE MANAGER THAT I WASTED MY DAY BACK AND FORTH FROM ONE LOCATION TO ANOTHER AND THAT I SHOULD GET SOME CREDIT ON THE EQUIPMENT SINCE IM DRIVING A HEAVY TRUCK THAT BURNS A LOT OF GAS AND THAT I WAS MISLED BY THE LACK OF EXPERIENCE OF HER STAFF BUT I WAS SHOCKED BY HER WAY OF TALKING AND THE WAY SHE HANDLED THE SITUATION, I HAVE BEEN A LOYAL CUSTOMER WITH UHAUL FOR YEARS AND I ONLY USE UHAUL FOR ALL MY MOVING NEEDS

Rating:

5.0

Canceled this on Friday. Thank you.

Rating:

2.0

I stored materials at the facility and it felt post-apocalyptic. I decided to move to the facility next door which is paved, well lit and has a more secure appearance. I also rented a 9’ box truck from the same facility. It was delivered to me with the gas gauge reading as empty as could beam, a tow light was on and the cup holders were filled with debris swimming in a mysterious liquid. It was disgusting.

Rating:

5.0

none

Rating:

5.0

Very, very good service, I only go to treasure Island for my U-haul truck now. Keep up the good service.

Rating:

5.0

Great customer service.

Rating:

2.0

We were doing a long distance move and the truck was old, smelled bad and was not comfortable for the long drive. Also the breaks were not very sensitive at all, it seemed like they were going out. The truck had over 100k miles on it. Also, this location opened late despite 3 different parties waiting outside to pick up right at 9am.

Rating:

5.0

none

Rating:

5.0

Great staff. Thanks!

Rating:

5.0

Nothing!

Rating:

2.0

First truck was out of gas

Rating:

4.0

I rented a car trailer. We were about to put the vehicle on the trailer when I noticed the straps were torn. We were able to get another trailer but the ratchets where the straps go into were so dry with some rust that they were hard to tighten. I later lubed them myself and was able to get 3 or more more ratchet rotation and tighten them up more. It was simple lube.

Rating:

5.0

Have adjustable mirror..work on getting Manuel stuff for trucks.

Rating:

1.0

Fire the assistant manager, Daniel!

Rating:

5.0

Very good

Rating:

5.0

Thank you for your help

Rating:

5.0

Drop off location was amazing.

Rating:

5.0

Great Service. The return was quick and very easy

Rating:

5.0

Counterintuitively, this location is perfect for SF residents with storage needs to rent a truck / trailer. Rather than fighting the tight parking & congestion at other locations, Treasure Island is an easy drive where you can get your rental (& safely leave your vehicle), return home to get your stuff and then bring to the various storage locations on the island that are all "drive up" locations. Not perfect for everyone but don't overlook this convenient location

Rating:

4.0

I don't like being forced to purchase an adapter for your non-standard tail light connector

Rating:

1.0

Not ever again, I was on my way to the location to pick up the trailer when I got a phone call saying that it was not available. Now all my plans are scrwed up. Went to the location spoke to the acting manager and he said that they was bathing you guys could do. I’m thinking scout renting a 16 foot truck from one of your competitors and have you u haul pay for it.

Rating:

5.0

Tomas customer service was awesome!! Will come back to this location for future moves.

Rating:

3.0

It was about average. The truck was dirty on the outside, clean enough inside.

Rating:

3.0

dropped off truck on sunday with the key drop. It prompted me to use the uhaul.com/share url, but the site didn;'t load

Rating:

5.0

Excellent customer service, friendly and attentive.

Rating:

5.0

Nothing

Rating:

3.0

Still waiting for my receipt!

Rating:

3.0

Service was excellent!

Rating:

3.0

The Uhaul rental location was fine, but way out of the way. Treasure Island is a strange place to have a uhaul rental business as it is not close to anything. My biggest upset is with the Uhaul company. My reservation was changed twice! I live in Novato, Ca far from Treasure Island. I initially reserved a Uhaul trailer at a business near my home in Novato. Then the reservation was changed to San Rafael, CA shortly later. This was OK as it is15-20 minutes from my home. But 2 days before pickup, Uhaul moved my reservation to Treasure Island not allowing me enough time to find another trailer from a different rental company. I had to drive over 2 bridges to pick up this trailer and pay 2 bridge tolls. It took me 45 minutes to drive to Treasure Island and 90 minutes back - for both pickup and return. I had called Uhaul’s customer service on Thursday, 07/28 to try to get my reservation changed but was told by a representative named Beth (in Santa Rosa) that Treasure Island was the only place that the trailer was available. But was told that Uhaul would waive the one-way return fee so I could return the trailer locally as (I was told) that since my rental way in-town, they should have never moved it. When I called on 08/01 to confirm this (as I was told by Beth that changes to my reservation could not occur until after I picked up the trailer), I was told by another representative (out of the Roseville customer service office) that a Bay Area Uhaul manager would call me to discuss. I never received a call and had to call back Uhaul’s customer service. I was then told that it was doubtful that Beth told me this and that I could not return the trailer locally without the one-way fee. UHAUL’S CUSTOMER SERVICE IS AWFUL. I don’t blame the agents, but the whole system. I will avoid ever using Uhaul again and will try to tell everyone I know. Just because you make a reservation, it provides no guarantee. How do you run a company this way?

Rating:

4.0

Clean it out

Rating:

3.0

Actually have equipment available at the locations it’s reserved at

Rating:

3.0

The location was 40 minutes from my home in an area difficult to access. And I needed. $30 Uber ride to get back home. I asked for a drop off near my residence and didn’t receive it. Very poor service

Rating:

5.0

The staff is super helpful and very friendly.

Rating:

5.0

The team at Island Park Storage/UHaul on Treasure Island rock! The price for my storage space was reasonable; the facility was clean & secure, the access hours pretty good. The staff (Nef, Mike, Tomas) are helpful, friendly & professional & most importantly, worked with me when my payment checks failed to materialize on time due to Post Office delivery issues. I highly recommend island Park Storage for your storage needs.

Rating:

3.0

Service person was very nice. However, I found that the equipment itself was left dirty (didn't realize it till I got home). I had to sweep out a considerable amount of dirt, and scrub out several nasty blotches of who-knows-what? that had gotten crusted on the floor and walls. It was some kind of thick, pasty substance that had dried, and only came off with a fair amount of scrubbing. The equipment was also in a pretty shabby state -- graphics on the exterior peeling off and dents on the wheel well. Time to retire that trailer for a newer model. As for the location, too far and remote from where I live (middle of nowhere Treasure Island, 55 miles from where I live down the peninsula. This tacked on an 2+ hours to pick it up, and 2+ hrs again to drop it off, with both of those trips coming at the beginning and end of long days of packing, driving, etc. It's EXTREMELY annoying that Uhaul does not have a better system for managing its inventory. The location we make the reservation at needs to be the same location we pick up. You need to fix this.

Rating:

5.0

My unit was broken into and a bicycle, a big metal box and two suitcases were stolen, apparently months ago. However at that time, before even the move to the new location, nobody informed me and I had to find out myself when I came to beckon my belongings after a five year absence that the staff had just locked the unit zith a Master lock, but apparently did not think I needed to know about what happened there (qI was told some crack heads had apparently stolen items from several storage units at the time before they were discovered and kicked out. Also most of my clothing was damaged from the humidity hat had infiltrated from below, the hole wooden floor of the unit was still wet and I had to discard books and clothes, blankets and even leather clothes due to he damage by moisture and mildew.

Rating:

5.0

I'm not sure if there were security cameras on my conex box, but I think overall security was good, and there were no issues. I didn't like having my unit moved several times over the last couple years but I think I understand that was out of your control. Overall Mike took good care of me and was great to work with when I had issues...

Rating:

5.0

Easy going and very helpful staff

Rating:

5.0

Best storage unit I've ever rented, excellent staff and great experience all together

Rating:

5.0

Container leaked water all over my furniture and ruined what I paid 4 months rent to store

Rating:

5.0

Island Storage is great. They took wonderful care of me and were always available whenever I needed to get in touch.

Rating:

5.0

Such a great location! Went there for 5 years while living across the bay and it was so convenient!

Rating:

5.0

I love the folks at Island Park Storage. The staff is top notch, and I was able to get help from the security to open the outdoor storage container when I had trouble with it. The storage container itself leaked a bit on my stuff and the boxes I had wrapped in plastic fared better than the ones I didn't. There was one of my items that developed a fungus mildew also. So if you want the best run and least expensive place, but can pack your stuff in plastic, this is a good place.There is no lighting inside the containers.

Rating:

5.0

Mike is a great guy there. Highly recommend him.

Rating:

5.0

Mike is very nice and knows how to run the facility he was very helpful in every way.

Rating:

5.0

Good storage ！really safe

Rating:

5.0

The cats in the office are kind, compassionate, and maybe a little bit over worked, but such is life in the Bay Area. Despite this possibility, they maintain real kindness and amazing customer service. They deserve vacations and massages, courtesy of whomever owns the joint. Thank you so much for everything!

Rating:

5.0

The staff at "Island Park Storage" (U-Haul on Treasure Island, San Francisco, CA) are the true winners. All my experiences with them--and I have used their services many times--have shown them to be exceptionally friendly, helpful, and professional. And the storage charges are quite reasonable. I highly recommend.

Rating:

5.0

I truly appreciate your help with my storage needs. Your staff has been great through the years. Thank you so much for your services. Pamela Sunshine Simpson

Rating:

5.0

We stored our Airstream Sprinter here fir about a year (we bought a house with storage so moved out). The staff is very friendly and helpful. Security is great…gated with video and guards. Very pleased.

Rating:

5.0

I still haven't received my deposit or a receipt. Even though I was told I would be getting it back

Rating:

5.0

The team has been super helpful and has great communication. Will be returning, should I ever need to rent another unit.

Rating:

5.0

I've been using a small storage unit for many years here. No problems except security is not very tight. Some of the units can be opened with a screwdriver. However, I never got any security incident.

Rating:

5.0

#1 and 2 not fair to use in this case. The space was on dirt, and seemed like a junk yard. BUT, facility was convenient to SF, price below competition, and staff helpful. So we knew the condition when we chose to store our campervan. I have recommended the Park and advised of the conditions. This was a good solution for the shorterm.

Rating:

5.0

Great place, perfect for my situation.

Rating:

5.0

No issues, solid service: some employees are willing to go above and beyond to ensure your satisfaction is guaranteed. Large carts in warehouse are very useful for taking things in and out of storage. Competitive pricing, timely access and convenient location near bus stops.

Rating:

5.0

Seven years good service here, thank you!

Rating:

5.0

Incredibly helpful and friendly staff! Would use and recommend again!

Rating:

5.0

My furniture was molded and covered in dirt. If you don't want all of your items completely destroyed, and to deal with an unhelpful staff - find another place. Quickly. I'm actually putting together a review for my YouTube channel - I have 2Million plus followers on social media. I'm going to be showing my exact experience in the next weeks as I document the condition of ALL of my belongings.

Rating:

5.0

10/10. They deliver exactly what they promise, and with a smile! The staff is wonderful, totally transparent and honest, the location is very secure, and I'm very glad I did business with them! I would rent there again in a heartbeat. Bravo and thanks! But there's a reason it's 40% less expensive than many other facilities. There are three downsides to this facility. First, that you can enter and leave 24/7 as most other facilities have. There is a very friendly security guard available 24/7 who comes and unlocks the facility for you, then you drive to your unit. This takes a few minutes of course. The guards are extremely nice! They move as fast as they can! But you should factor that in to your choice. Second, you're renting a shipping container. It takes 5 minutes to open, it's not roll in/roll out, and it's a scant 8 feet wide. garage-style units take seconds to open, are flush with the ground, and 2 feet wider. A car does fit in the container, but just barely! Third, it's on Treasure Island. Which is often difficult to get to, with stop and go traffic on US 80. On the plus side, if you're coming from the West, there is no toll to get there or to drive back. From the East Bay, you will pay the Bay Bridge toll every time you visit by car. I understand you can walk or bike from Oakland to the island at no coast, but I've never done it. So in sum, a terrific place with terrific people, but you get what you pay for.

Rating:

5.0

I had a massive mold issue with the unit that cost me 1000s of dollars.

Rating:

5.0

The only suggestion I could make is to give the desk guy some more help. He is being run ragged. Still very friendly and helpful. I only have been there twice in 6 months, but both times were great. Thanks!

Rating:

5.0

Very friendly and helpful....Thanks for all the help the last couple of years while the son was a student at San Francisco State.

Rating:

5.0

I've never been perfect human being or customer so I really appreciate anybody that can tolerate me as a as a business that client thank you I do appreciate all your business you gave me great service and I really do appreciate it I do know how it Centric I can be so I really really do appreciate you that's his professional I know how to be thank you again

Rating:

5.0

The guys are professional and helpful. I would recommend this location to anyone in the area that need some extra room or a temporary space while moving. Thanks Guys!!- Greg

Rating:

4.0

Easy to find, It was Saturday, not much people were there. Good service.

Rating:

5.0

The unit I reserved was available, person who helped me with all the documents was very nice and friendly.

Rating:

5.0

Very easy to work with these people.

Rating:

5.0

Fine.

Rating:

5.0

Cancel the booking after a schedule conflict

Rating:

4.0

Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.

Rating:

3.0

Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere

Rating:

5.0

smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Rating:

5.0

Good drive up storage. Office staff were very helpful

Rating:

5.0

Everything is Excellent

Rating:

5.0

Never had single issue. And they are a very helpful and friendly staff

Rating:

5.0

No issues, we just needed temporary storage and this was a great option.

Rating:

5.0

none

Rating:

5.0

Great storage! Very safe and easy to work with! Paulo was super helpful!

Rating:

5.0

Best storage unit I have ever had.

Rating:

3.0

Nice experience over all.

Rating:

3.0

Did not utilize

Rating:

4.0

Nice folks.

Rating:

5.0

Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $

Rating:

2.0

The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.

Rating:

4.0

Staff were professional and friendly, and made things easy for me.

Rating:

5.0

Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.

Rating:

5.0

n/a

Rating:

5.0

Island Park is extremely affordable and accessible!

Rating:

5.0

Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.

Rating:

3.0

The storage facility is great, but it is a maze of storage units, which might mean that you`ll to carry your stuff through it. They do provide trolleys which you can use.

Rating:

4.0

The 2x3 storage unit was exactly what size I needed!

Rating:

5.0

Ive tried many storage facilities in the past. Yet island park storage have exceeded my expectations thus far. Everyone has been real polite, and helpful with exceptional customer service.

Rating:

3.0

helpful staff. parking space for car storage was in OK condition

Rating:

1.0

He quoted us $46 upfront AND another $46 for a security deposit, refused to honor the uhaul price quote of $6.95 today, $46 @ end of month - told us to complain to UHAUL about false advertising.

Rating:

3.0

Service was excellent, facility is sketchy

Rating:

5.0

Very accommodating people. They solved a difficult situation for me. Thanks

Rating:

2.0

I was told upon arrival that my reservation had been purged by the system. Almost not cool

Rating:

3.0

The storage unit seems to be very safe and secure. There was miscommunication at the front desk when we dropped off our trailer however that was quickly resolved.

Rating:

5.0

Mike was very helpful and worked with me on my move in date and even received some shipped boxes and put them safely away in my storage unit. I would recommend Island Park to anyone.

Rating:

4.0

unit not available so i got better unit for same $ for the other unit. i am very happy.

Rating:

3.0

Yay

Rating:

3.0

The latch was stuck but the rep had a flashlight to bang it open. Everything else went well.

Rating:

3.0

The map on uhaul website showed the storage in a different location than it was. We had to cancel and get a closer facility

Rating:

3.0

I did not land up using this facility. But i really appreciate there assitance over phone.

Rating:

5.0

Very friendly and accommodating. Thank you Alex