Customer Reviews for Irongate Shell
(U-Haul Neighborhood Dealer)

128 reviews

6437 Iron Bridge Rd   North Chesterfield, VA 23234

(804) 325-1212

Office Hours

  • Mon-Sun: 7 am–10 pm

Services at this Location:

Contact Us

(804) 325-1212

6437 Iron Bridge Rd
North Chesterfield, VA 23234

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Everyone isn't cut out to be Uhaul dealers. This location needs lots of training and their vehicles aren't getting the required maintenance. Also, this location isn't set up to handle Uhaul customers. The clerks have to continue to call him to get a customer taken care of! They have to be trained!!!

Mary Boatwright 
Rating:
3.0

I was trying to book a regular pick up truck for over 2 weeks. I choose a location that was convenient and in route for me. They kept changing the location and they ended trying to give me a cargo van. I had to call them back and say that that was not going to work. I was helped appropriately and I understand that location preference and trucks are based on availability but Jesus! I will have to go with another company next time I am looking to move something. I need reliability and this company is no longer that!

Tabitha robinson 
Rating:
5.0

Customer did not leave a comment.

RILEY FATIMA 
Rating:
4.0

Customer did not leave a comment.

Shari Pryor 
Rating:
4.0

Customer did not leave a comment.

Hubert Walker 
Rating:
3.0

Customer did not leave a comment.

jessica franklin 
Rating:
3.0

The people at the location were very helpful and helped me locate a location that carried supplies. The cab of the truck was dirty. The location where I picked up my trailer was fabulous. Extremely helpful and engaging people.

ROBERT KEASLER 
Rating:
5.0

Love the workers at Shell, friendly fast and easy process

Valeak Williams 
Rating:
2.0

Customer did not leave a comment.

Peter von Euler 
Rating:
3.0

Customer did not leave a comment.

Alejandrina Vargas 
Rating:
3.0

Customer did not leave a comment.

Kimberly Gomez 
Rating:
3.0

Windshield was dirty and covered with bugs. The hood latched we’re not secured properly.right headlight was loose and flashed from the vibration. Steering pulled to the right badly; bad vibration from tires or fea or worn steering components. Why don’t the renters drive these vehicles to see how they really are. Not happy that because my rental was near thanksgiving the price was almost double, z as bd then the truck drive horrible.700 plus miles from this vehicle.

KEVINPAUL SUTTON 
Rating:
4.0

Nothing that I can think of!

MARLON PULLER 
Rating:
1.0

Site manger was not on site. Upon arrival the store attendee had to call him and we did everything over their store phone. It was hard to understand him and very frustrating.

Sammy Hamad 
Rating:
5.0

Customer did not leave a comment.

robert davidson 
Rating:
3.0

All good! It did the job. The truck might need new transmission because it was a little loud and slow to move.

Melvin Carter 
Rating:
2.0

The van was damaged...the tire light was on...trash in the van . No ramp on the van..I hurt my back trying to left furniture..not happy with service

Tarsha Morton 
Rating:
3.0

Customer did not leave a comment.

Alvin Muhammad 
Rating:
5.0

Customer did not leave a comment.

Desmond Carter 
Rating:
5.0

Customer did not leave a comment.

Givhonor Copeland 
Rating:
5.0

Customer did not leave a comment.

Erick McNeil 
Rating:
3.0

Customer did not leave a comment.

Selvin Morel 
Rating:
2.0

Fix truck! Exhaust manifold leaking badly. Motor sounded like a diesel truck with gas motor.

Ronald M Duesing Jr 
Rating:
5.0

Customer did not leave a comment.

Rebecca Knode 
Rating:
5.0

Customer did not leave a comment.

Genesis Johnson 
Rating:
1.0

Update small trucks, customers shouldn't receive damaged trucks

Vernon Henderson 
Rating:
5.0

Customer did not leave a comment.

Ajshs Kish 
Rating:
3.0

Have better equipment, the truck I rented the left side fender was coming off, the tire light was on, the visor was ripped off, the brakes was very bad.

Darlene Gordon 
Rating:
2.0

Too many hidden fees, engine light came on half a mile down the road, was asked to fill up to 3/4 a tank rather than full.

James Marsh 
Rating:
4.0

Customer did not leave a comment.

Francesca Hector-Jones 
Rating:
4.0

Customer did not leave a comment.

Anthony Hunt 
Rating:
5.0

Customer did not leave a comment.

JANESE OWENS 
Rating:
5.0

Put on an air freshener

KARY EVANS 
Rating:
1.0

Store is to busy to conduct rentals.

Thurman House 
Rating:
1.0

Rude staff, poor equipment

Felicia Davis 
Rating:
1.0

Make prices more reasonable. I have the truck from 12:30pm to 3pm and was charged much higher than what was quoted online. Had a very long wait at pick up time, no dedicated person at "convenience" store. Bad experience all around for $100+ 🤬

Monique Stringer-Olomidun 
Rating:
3.0

When you walk into the store the staff does not tell you what is going on. They stare at you like you have requested something they don't have. Then they get on their personal phones and call someone to get access to the truck. The process is overall ghetto and unprofessional. I will do my best to not rent here. Uhaul itself is fine however.

Tabitha Robinson 
Rating:
5.0

Check the inside bed area for cleanlines.

Garnell Watts 
Rating:
5.0

Be sure to check the rental prior to renting to see if the inside is clean. The cab and the inside trailer.

Garnell Watts 
Rating:
5.0

Customer did not leave a comment.

Jamu Sanders 
Rating:
5.0

Customer did not leave a comment.

Chiquita Love 
Rating:
5.0

Customer did not leave a comment.

Angela Sherrod 
Rating:
4.0

Customer did not leave a comment.

Kishi Smith 
Rating:
5.0

Irongate she’ll was simply AWESOME and amazing!

Kim Edghill 
Rating:
5.0

Customer did not leave a comment.

rodger marks 
Rating:
1.0

Original Uhaul battery was dead and guy inside could care less we were struggling to try and get the key out of the frozen lockbox.

Elizabeth Baker 
Rating:
5.0

Customer did not leave a comment.

Edgar Reeves 
Rating:
5.0

Very attentive and courteous service- willing to accommodate our time frame and provided details for drop off Would recommend this location

Wendell BANKETTE 
Rating:
5.0

The inside of the truck was wet. I had to purchase a tarp to put down. I was told .09 a mile for gas but was charged 1.19.

Sandra Pate 
Rating:
5.0

Customer did not leave a comment.

Kanya Johnson 
Rating:
4.0

Customer did not leave a comment.

BRANDON JAMIL HAYGOOD 
Rating:
5.0

Continue to provide fast helpful service. It was a pleasure to have access so close to home. Thank you again.

Trvor Kellam 
Rating:
1.0

Over charged after having my card on file. Price changed drastically after initial quote

Breyanna Hollins 
Rating:
4.0

Customer did not leave a comment.

Antonio Hall 
Rating:
5.0

Customer did not leave a comment.

James Sharpe II 
Rating:
3.0

Truck had a serious exhaust leak. They didn't want to do anything about it.

LA-SONYAMARIA BURNS 
Rating:
5.0

Customer did not leave a comment.

Wanda Cummins 
Rating:
1.0

I turned in my uhaul on 11/3/22 before noon when the truck wasn’t due back until 11/4/22 at 11:31. I was charged for an extra day($40) when I in fact turned the truck in early. This is an inconvenience and I will be disputing this charge

Keyira Smith 
Rating:
5.0

Customer did not leave a comment.

Sharon Lyons 
Rating:
1.0

Had no moving blankets, which I paid for with my reservation. I did the online check in process and there was much confusion with getting the keys.

Jamie McDonald 
Rating:
1.0

The reservation experience was a nightmare. When I ultimately ended up at the store, I still had to be on the phone with someone and fill out information online while standing in an aisle at a convenience store. The check engine light was as soon as I turned the vehicle as well as having two tires with low pressure in them. A horrible experience all around.

Cody Lucas 
Rating:
1.0

This was the worst uhaul experience I have every had. There was no check out or in process, someone just hands you keys and that’s it, someone randomly texts you an hour later asking for information. The truck was filthy, dog hair everywhere, dash and cup holders were sticky with caked on gunk, the check engine light was on. I returned it with exactly the same amount of gas and even took pictures because again there was no check out process to show where the location understood it to be, and still got charged for 10 gallons. Uhau should shut this place down.

Ian Keysuhr 
Rating:
5.0

I tried to rent a truck at an unattended location, Grease Monkey on Courthouse RD and the experience was horrible!!!!!!!!!!!

Kevin Puller 
Rating:
3.0

Customer did not leave a comment.

Rachael Russell 
Rating:
3.0

They did not have my rental. My rental was actually moved by U Haul to a completely inconvenient location but no one ever notified me. Will have to think long and hard before using U Haul again.

Theresa Moore 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Temkin 
Rating:
5.0

Customer did not leave a comment.

ALBERT ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Lorinda Lefleur 
Rating:
1.0

This was the worst experience with uhaul for me. I booked truck from Hull st location and pick up date I received message that my pick up location changed to place that 20 miles far away from my pickup location. I also got charges additional $14 safe move fee, which is not selected in the reservation. I am really disappointed on this experience and I won’t recommend uhaul to anyone anymore!

Ugur Ozmeric 
Rating:
1.0

Customer did not leave a comment.

Tiffany Pinckney 
Rating:
5.0

Great customer service!

GLOSHANDARENIE FLEMING 
Rating:
4.0

Truck was dirty inside with brown dirt. I swept truck out then got hit with a 25.00 cleaning fee. Yet noone inspected the truck while I was there.

David BROOKS 
Rating:
3.0

Keep up the good work!

Sharon White 
Rating:
5.0

Customer did not leave a comment.

Shandi Cary 
Rating:
3.0

The people were great. The location pick up was awful

Edith Schafer 
Rating:
1.0

I arrived to pick up my uhaul truck and asked if someone would inspect it. I was told no. It’s fine. The truck had three rails and a moving blanket in it and I left them in the back of the truck. I was charged a cleaning fee for returning the truck back with the things I rented it with. The customer service was also awful at the store.

TAVARISJAVON TURNER 
Rating:
5.0

Customer did not leave a comment.

Edward Lemasters 
Rating:
4.0

Customer did not leave a comment.

ANTHONY WILKINS 
Rating:
4.0

Customer did not leave a comment.

John Miles 
Rating:
4.0

Customer did not leave a comment.

Rose Snyendr 
Rating:
3.0

Language barrier needs to be addressed.

Charles Snyder 
Rating:
5.0

Customer did not leave a comment.

DETRINAEVETTE CRAWLEY 
Rating:
4.0

Cashier didn't understand what I was picking up due to a language barrier. Then had to call for the Uhaul rep to come to the location. Fortunately it didn't take too long. Same with drop off.

JOHNA KENNEDY 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANNE DURITY 
Rating:
3.0

The original location was changed because the owner failed to leave the key in the lockbox and I had travel further from my location adding additional miles. We had to sweep the truck out before loading it and the check engine light was on, which concerned me after it continued to stay on.

INDIAROCHELLE ROBINSON 
Rating:
1.0

They truck was dirty bad and the customer service was awful.

TAVARISJAVON TURNER 
Rating:
5.0

The trailer didn’t pull well. The wheel bearings need to be greased

ROBERTJOSEPH HERMSEN 
Rating:
5.0

Customer did not leave a comment.

BRIANSHANE MILLER 
Rating:
5.0

Very convenient location

GERALDAUDLEY STEWART 
Rating:
3.0

Customer did not leave a comment.

Tressa Harris 
Rating:
1.0

Vehicle was not previously checked. I arrived only to location only to be told to wait for a phone call. Woman at counter had no idea what to do. I recieved a call and was told to ask for key. I asked about paperwork bill etc and was told I would recv email. I did not recv a walk thru she was only one there and had no clue. I was told to return full and gas was under 3/4 tank. Truck was dirty. When I returned gentleman at counter was only one there and said he would check in later when he had time he was only.one there. I told him about earlier concerns and he seemed not to care. I later recvd a bill for pads and a dolly. I never asked for pads or a dolly , and there wasnt even any in the truck. I called back and he answered and said he would look into it he would call right back he was busy. I gave him and hour and then another 30 min and kept calling back to no answer or being hung up on and leaving numerous voicemails. These people are clueless to what they are doing the run a gas station and cant handle renting uhaul only care about making the money. Will ever rent again there

Robert Maxwell 
Rating:
1.0

I would not recommend this location for a uhaul pick up. Granted we went to multiple locations prior to picking up our rental here, but nothing there was done correctly. We did not speak to someone face to face, just over the phone. No one took our information or copied our licenses for the file. After waiting over the phone, we were handed the keys and did not specific which haul it was. Therefore, we walked around trying the various trucks until we found it. There was 1/4 of a tank of gas in the truck and we were expecting a full tank.

Allyson StPierre 
Rating:
5.0

Customer did not leave a comment.

Olivia Bratton 
Rating:
2.0

Customer did not leave a comment.

CORNELIUSBROOKS JEFFERSON III 
Rating:
5.0

Everyone was courteous and friendly and helpful I recommend this site

KIMELIZABETH PEARSON 
Rating:
1.0

Have the right size truck when reserved which they didn’t. Have more pleasant people helping you. They were not nice to me at all. Will never rent from there again! Terrible experience!

PORTIALEWIS JOHNSON 
Rating:
1.0

I had no idea that this Uhaul location was at a location shared with a Quick Mart. The employees stated that they “could not help,” due to restrictions placed by Uhaul. I am a senior and needed help to return the trailer. Fortunately a by stander, who had stopped to get gas, offered his help. This location needs to advertise that it’s strictly independent and that no assistance is available to rent and/ or return equipment.

vicki dodge 
Rating:
2.0

Customer did not leave a comment.

Ashley Disney 
Rating:
1.0

The attendant was not aware that the trailer was scheduled to be dropped off. He had to call someone else, who simply asked for my last name, no other information. I was told to leave the trailer in a food lion parking lot and that they would check it in and send me a receipt. No one came out to inspect the trailer or to see if I had actually dropped it off. The trailer was due back by 10am the following day, I called customer service at 9am to make sure the location had checked the trailer in, as I had recieved no confirmation or receipt. Turns out the location had not checked the trailer in, and could have cost me a late fee.

Tony Salonia 
Rating:
3.0

Need attached equipment for customers to disconnect trailer if needing to.

evelyn darnell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top