Could not check in online, customer service line did not answer after 25 minutes so returned on Sunday. Same result, tried to contact property owner onsite and although 5 cars and trucks and an open garage door- no answer at the door. If I need another rental I will consider other companies or at least other locations.KEN T.
Customer Reviews for Iron Horse Hay & Feed
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Owner was a very nice guy!DENNIS W.
El cliente no dejó un comentario.ALFREDO M.
El cliente no dejó un comentario.GARY D.
El cliente no dejó un comentario.Jordan T.
Start by quit renting U Hauls in my name as this has happened early in 2020. When I called & asked for this to be changed, I was told it does not matter as I would have no liability if something happened. I stated it did matter & to confirm back this would be corrected. Now here is the 2nd occasion that makes it look like on paper, I moved again. That's great for x-wifes and such, but not so great for the quality of standards & common courtesy. Maybe its following under my cell # or email when I rented a uhaul for Tahoma Band Boosters in 2019. That # is 425-466-4073 and firstname.lastname@example.org is my email getting notifications. Thank you. Clint R BorenRASHELL C.
very courteous attendantJOHN E.
El cliente no dejó un comentario.DAVID V.
El cliente no dejó un comentario.DAVID Y.
They were super nice and helpfulKatherine H.
Nothing The service was Great very friendly Great experienceMICHAEL M.
Iron Horse is a greatLIONEL C L.
El cliente no dejó un comentario.Thomas M.
Independent of the location I am not satisfied with using my cell phone to go through the rental process. This will be a deciding factor the next time I have to choose a rental company.David S.
El cliente no dejó un comentario.BRUCE WILLIAM A.
El cliente no dejó un comentario.William H.
Bad tire on left side of trailerJOSEPH EDWARD G.
Owner of the feed store needs to make sure the chains are not rusted and in need of replacement. We stopped at another location who said our chains were rusted and could break and the collars were shot. She replaced all for us.Anne L.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.EDWARD D.
Your â€˜no-contact' check in was a complete failure. Get that figured out pleaseMathew M.
El cliente no dejó un comentario.Stephen G.
El cliente no dejó un comentario.FREDERICK W.
El cliente no dejó un comentario.teresa T.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Ed N.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.KERRY THOMAS H.
I was sent to this location after a reserved 5 X 8 cargo trailer was unilaterally swapped out for a 5 X 9 open air trailer. The location was 35 miles away from the reserved location. I feel that if a trailer is reserved, U-Haul should make sure that trailer is available at the reserved location. Not surprisingly, the furniture blankets were also unavailable and after a 35 mile trip out of the way to get the trailer, I wasn't going to go 25 more miles out of the way to get the blankets, the only location where the blankets were available. And for some reason a utility dolly was added to the order, but thankfully, the pickup location had the option of removing that part of the order. But just to be clear, the location and the checkout and all that was involved in picking up the trailer was as expected and if the original trailer were honored at the original location with the furniture blankets, an excellent review would be posted. So for the next customer, find a way to honor the reservation, and be proactive about shuttling around equipment and supplies to do so.Howard B.
Great staffRICHARD S.
Nice guy, quickly went through the inspection and was in and out quickly.Teresa H.
El cliente no dejó un comentario.Jennifer N.
El cliente no dejó un comentario.Carol H.
El cliente no dejó un comentario.Peter B.
Pick up location was great. It was the billing that I will give you zero stars for. I returned the trailer at 5:15 pm. The website says it closes at 5:30. I used the phone app to note the GPS and I place my copy of the contract in the drop bin. I spoke with Dan at the pick up location today and he said they had already spoken with the regional manager about the late fee (Sanislov Paboada) and that I would have to talk with him about the fee. I called Sanislov on the phone immediately thereafter and explained what the situation again. He said he hadn't even spoken to the store location, which is not true. He said he would have to look into it because he didn't have the information, which isn't true because he had already be given the situation by the rental pick up location. I told him that I've lived in this area for 27 years and know a lot of people and that if he didn't provide me the refund of the late fee, that U-haul would get bad feedback on facebook, and anywhere else u-haul is advertising on social media. He would not refund the money. This isn't right, and for someone like me, who is out of work, $27 dollars is a lot of money.Vincent S.
The mobile app was garbage and I would not recommend people to do a after hours return. The pick up and drop off location was excellent. The u haul after hours return is no goodThomas C.
Very nice operators.Kerry H.
El cliente no dejó un comentario.Richard M.
Friendly service, helpful and very accommodatingshawntel L.
El cliente no dejó un comentario.JANET T.
This location is really out in the sticks. Without GPS, I never would have found it. Signage was poor. Several people in line. Their U-Haul computer system was out, so the process was slow. Nice people who finally helped me with the pickup process and the hitch. Not ready for prime time because this is a country feed store and not a regular U-haul location.Terry L.
Very friendly and they all have great trucks!!Thomas T.
El cliente no dejó un comentario.Steven W.
Outstanding location! Fast, efficient, friendly, helpful, prompt answer to a phone call, and easy in-easy out serviceDANIEL S.
Staff were great.Adam D.
Absolutely nothing- because this location and provider is the best!Kevin T.
El cliente no dejó un comentario.Fran T.
El cliente no dejó un comentario.edwinna B.