The owner was very helpful.
Gary Mathias
Customer Reviews for Intown Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything is fine the way it is. Thanks! Mark
Mark KopetzNothing I really appreciate the service. I have nothing but nice things to say. I will rent again thank you.
Queen DavisThe business operators were professional and efficient.
Jay DikemanJust some bugs no big deal. Hd was supper nice!
Jon HenualeyHd did an awesome job with my truck rental. Will be back again
Matthew MccluskeyRefer the the above comment, please
Sonja KadlecIt's located in the drive up lobby of a hotel. The signage isn't that clear-I'd put more up on the door about this also being a U-Haul location and ring bell for that service also.
Andrea WalkerMileage frauds by this location
kirk taborAct like you are a professional company and have your trucks some place other than a motel that charges by the hour.
jeff polenHD IS AWESOME I WILL USE HIM AGAIN ...
Corey FordThe truck was not exactly clean nor did it run well. Also, picking up the truck took far longer than I thought it would. I didn't complain. The price was right and it was convenient. That's what I thought until I got the bill. I was changed for an extra day, I was changed for cleaning when it wasn't clean when I picked it up etc. etc I was upset and not sure what to do. That's when James stepped in and had my back not once but twice. His customer service skills made the entire experience awesome! It seems nowadays people don't realize how important good customer service is to every business. James knows this and he is the reason I will definitely use U-Haul for any of my future moving and storage needs. He is also the reason i will refer them to anyone that I know or that i meet that is in need of their services. Thank you James, you rock!!!
Amanda PeckService and personal were great vehicle did its job.but could use looked at mechanically..
DYLAN TUCKERHD was awesome great service thank you
Corey GardnerThis is a sleazy hotel in a sleazy part of town. There was no Uhaul rep on site. I had to deal with a hotel clerk that had no knowlege of the uhaul equipment. I talked to the Uhaul rep by phone. I had to hook the trailer up by myself.
ALAN DOXEYJust don’t go to this location, it’s terrible!
Lewis BatchelderHd was awesome
Michelle LoganThere were no correspondence of a location change and no clear explanation of what 24/7 truck share entailed.
Chris Ntor-ueUnable to handle a large truck in their parking lot. They needed to reroute me to another location to return the truck. Difficult to maneuver truck and trailer in their small parking lot.
JACOB HUNTERPick up was easy & early morning pick up but manager was there .. very good location .. thx
HARDIK SHAHTruck smelled liked a dirty ashtray when I picked up. There were cigarette ashes on the steering column.
CHARLES CAMPBELLThe uhaul agent was not there. The hotel manager did not speak English but called Hardik Shah. Who told me he could not come hook up trailer. He also told me that I didn’t need to hook up lights on trailer. He sent me a link to watch trailer hookup on YouTube. I had a stranger hook up the best he could but it was not done correct and I had to drive to another facility to have it hooked up correctly. Darrell Delong properly hooked up trailer and lights at Pershing Street location and got us on our way safely.
Katrinka ElemManager was great and helped with every detail. His assistant, I believe his name is John, basically did everything for me; helped me back in, released the incoming unit from my hitch and attached the new unit to my vehicle. All I did was sign and drive! Thanks so much for all your help! Don from Louisiana…
don starnesVery friendly associates! Probably the nicest I have met!
David HardinWhile the location is not as large and easy to navigate just because of size and traffic - the staff was very nice and helpful in getting the trailer on reserve. The pick up and drop off both were quick and easy thanks to the well trained staff. Thanks!
DONNA VAN NATTAAll good.
James StanderferGood srrvice
KIMBERLY GALLOWAYI forget his name, but the gentleman here was also very kind and helpful.
Christian JacksonHe was very respectful
Rebecca MarbleyHd is great .. nice customer service 24x7.. really help me ... thx .. will do business again again with this location .. thx again Hd..
Philip BanksHED is awesome
Sierra FinchNo improvements needed, HD is a great guy.
DUSTIN KAWASKITruck had not been cleaned at all (There was a vaping device sitting in the middle of the driver's seat and cigarette butts in the passenger seat). Location is in a run-down hotel and U haul does not appear to be their primary business.
Timothy PrittsYou guys never refunded what I was owed. I PAYED for 75 miles and drove 55, you guys tried to charge me more instead of paying back what I was owed.
MARISSA JENNINGSHD was very good !
ASHALENA DIAMONDThis place is gross! Its a run down old hotel with junk everywhere. The truck had mud all over the interior of the cab. I reserved my truck for pick up at an actual U-haul facility. If my reservation gets changed to pick up at this place again, I will cancel.
CARRIE RYHERDThe office had a note to come to room 103, so I did. When the lady answered the door she was in her pajamas and appeared as though she just got out of bed. I informed her I was there to pick up a truck. She said “ok, handed me the truck key and closed the door. I immediately drove to the local U-haul office and completed the rental paperwork and provided my cc information. This was the poorest example of professionalism I have ever seen.
Lex HembreeVery easy to work with got it done fast I was in and out in a timely fashion HD is awesome
Philip BanksHD does a fantastic job! Customer service is excellent! Will rent from again!
Shane Hartmanit was a little tight getting the trailer in but the attendant was extremely helpful and curtious.
Brian sowersThere isn't much that can be improved upon. HD was very nice and helpful in renting the U-Haul. I had never rented a U-Haul before and he walked me through every step. I had a great experience.
ROSE FINLEYI had a big problem. Reserved a trailer on line. Was told to pick it up but nobody knew anything about it. Sent me to a second location, country market, but they were not set up to release. Had to go to Decatur, Il. After 1 1/2 hours on the phone. This is the worst experience I've ever had. Give me a call 503 704-6681
Ronald RobertiGreat customer service, very professional, A+
Travis WoodrumI am so disappointed to find out that this business is fraudulent. I am a business professional that rented a 15ft truck, cleaned and returned on time. Upon receiving my email I see that I was charged 25.00 for cleaning. There was nothing to clean because I personally took time to clean it. It's very sad, disrespectful and fraudulent and I will not only not patronize this location again but i will surely share with my colleagues to stray away from this location. I will additionally fill out the review on Facebook. My poor rating is based on the integrity of the business.
tonya hinesExcellent customers service, Mr. HD was very professional, he helped me loading the dolly in my car. I highly recommend this store.
GULSHAN RAIHD was very professional and helpful!
Jami BennettHD is good
ROOSEVELT COLLINSVery helpful and respectful. Nothing to change for the next customer.
Kim BrownH D is awesome I like to work with him in the future thanks for your service
GEORGE WEBBWhat is everything is very good very helpful just all-around person thank you
Anthony ReedHD is awesome!
Dora MinnettThis is the best place to rent a Uhaul in all of Decatur, Illinois. They’re open 24/7, and they make everything easy. I highly recommend that if u need a Uhaul this is the place to get one.
Mark ClemVery dangerous location to pick up. Felt very unsafe.
SARAH MAYERHD is great! This is the third time we've rented a uhaul truck from him because we're renovating an old house in the West end of Decatur, and we need a bigger truck. He's open 24/7, and its always very personable and friendly. Can't speak highly enough of the service he provides for us and the community.
Mark ClemHe will get my service every time!
Cheetara CarsonNothing to improve! Everything was on point!
Cheetara Carson-WalterI feel bad about this review because the individual who helped me with the return was very friendly and nice. However, the Intown Motel location is a very dangerous place with a lot of drug users and predators roaming the parking lot and facility. The facility was clean and well-maintained. It was really the other element around it and staying there that was uncomfortable. I did not feel safe returning the rental there.
scott blankenshipThere was a technical issue involving the payment hold on my card..which showed in their system to have the available funds. Motel owner was very helpful, despite the issue being of no cause from him. Upon return of truck, he continued to be very friendly and helpful, including an apology for the issues that morning..which I recognize to have been out of his control. This was my first experience with uHaul, and I had a positive one with the location i dealt with.
Kathryn SmithManager is great here, and they're open 24/7
Mark Clem