Customer Reviews for Intown Motel
(U-Haul Neighborhood Dealer)

163 reviews

1013 E Eldorado St   Decatur, IL 62521

(217) 619-0277

Office Hours

  • Mon-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(217) 619-0277

1013 E Eldorado St
Decatur, IL 62521

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–9 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner was very helpful.

Gary Mathias 
Rating:
4.0

Everything is fine the way it is. Thanks! Mark

Mark Kopetz 
Rating:
3.0

Customer did not leave a comment.

BRIAUNA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Melissa Edwards 
Rating:
5.0

Nothing I really appreciate the service. I have nothing but nice things to say. I will rent again thank you.

Queen Davis 
Rating:
5.0

The business operators were professional and efficient.

Jay Dikeman 
Rating:
5.0

Just some bugs no big deal. Hd was supper nice!

Jon Henualey 
Rating:
5.0

Hd did an awesome job with my truck rental. Will be back again

Matthew Mccluskey 
Rating:
4.0

Customer did not leave a comment.

DAVID THURBER 
Rating:
2.0

Refer the the above comment, please

Sonja Kadlec 
Rating:
5.0

It's located in the drive up lobby of a hotel. The signage isn't that clear-I'd put more up on the door about this also being a U-Haul location and ring bell for that service also.

Andrea Walker 
Rating:
1.0

Mileage frauds by this location

kirk tabor 
Rating:
1.0

Act like you are a professional company and have your trucks some place other than a motel that charges by the hour.

jeff polen 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CROTSER 
Rating:
4.0

Customer did not leave a comment.

LAMONTREA TAYLOR 
Rating:
5.0

HD IS AWESOME I WILL USE HIM AGAIN ...

Corey Ford 
Rating:
2.0

The truck was not exactly clean nor did it run well. Also, picking up the truck took far longer than I thought it would. I didn't complain. The price was right and it was convenient. That's what I thought until I got the bill. I was changed for an extra day, I was changed for cleaning when it wasn't clean when I picked it up etc. etc I was upset and not sure what to do. That's when James stepped in and had my back not once but twice. His customer service skills made the entire experience awesome! It seems nowadays people don't realize how important good customer service is to every business. James knows this and he is the reason I will definitely use U-Haul for any of my future moving and storage needs. He is also the reason i will refer them to anyone that I know or that i meet that is in need of their services. Thank you James, you rock!!!

Amanda Peck 
Rating:
4.0

Service and personal were great vehicle did its job.but could use looked at mechanically..

DYLAN TUCKER 
Rating:
4.0

Customer did not leave a comment.

Caroline Moore 
Rating:
3.0

Customer did not leave a comment.

Cheyanne Rettew 
Rating:
3.0

Customer did not leave a comment.

Marry Golen 
Rating:
5.0

Customer did not leave a comment.

Kadaris Britt 
Rating:
5.0

HD was awesome great service thank you

Corey Gardner 
Rating:
1.0

This is a sleazy hotel in a sleazy part of town. There was no Uhaul rep on site. I had to deal with a hotel clerk that had no knowlege of the uhaul equipment. I talked to the Uhaul rep by phone. I had to hook the trailer up by myself.

ALAN DOXEY 
Rating:
3.0

Customer did not leave a comment.

AMANDA JORDAN 
Rating:
1.0

Just don’t go to this location, it’s terrible!

Lewis Batchelder 
Rating:
5.0

Hd was awesome

Michelle Logan 
Rating:
1.0

There were no correspondence of a location change and no clear explanation of what 24/7 truck share entailed.

Chris Ntor-ue 
Rating:
2.0

Unable to handle a large truck in their parking lot. They needed to reroute me to another location to return the truck. Difficult to maneuver truck and trailer in their small parking lot.

JACOB HUNTER 
Rating:
5.0

Customer did not leave a comment.

ALISHA COCHRAN 
Rating:
5.0

Pick up was easy & early morning pick up but manager was there .. very good location .. thx

HARDIK SHAH 
Rating:
4.0

Customer did not leave a comment.

Stephen Rathnow 
Rating:
5.0

Customer did not leave a comment.

Jaleela Johnson 
Rating:
3.0

Truck smelled liked a dirty ashtray when I picked up. There were cigarette ashes on the steering column.

CHARLES CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN TUTTLE 
Rating:
1.0

The uhaul agent was not there. The hotel manager did not speak English but called Hardik Shah. Who told me he could not come hook up trailer. He also told me that I didn’t need to hook up lights on trailer. He sent me a link to watch trailer hookup on YouTube. I had a stranger hook up the best he could but it was not done correct and I had to drive to another facility to have it hooked up correctly. Darrell Delong properly hooked up trailer and lights at Pershing Street location and got us on our way safely.

Katrinka Elem 
Rating:
3.0

Customer did not leave a comment.

TARA ROBINSON 
Rating:
5.0

Manager was great and helped with every detail. His assistant, I believe his name is John, basically did everything for me; helped me back in, released the incoming unit from my hitch and attached the new unit to my vehicle. All I did was sign and drive! Thanks so much for all your help! Don from Louisiana…

don starnes 
Rating:
5.0

Customer did not leave a comment.

ROBERT HERBERT 
Rating:
5.0

Customer did not leave a comment.

Jessica Miller 
Rating:
3.0

Very friendly associates! Probably the nicest I have met!

David Hardin 
Rating:
1.0

Customer did not leave a comment.

Jestin Ingram 
Rating:
5.0

While the location is not as large and easy to navigate just because of size and traffic - the staff was very nice and helpful in getting the trailer on reserve. The pick up and drop off both were quick and easy thanks to the well trained staff. Thanks!

DONNA VAN NATTA 
Rating:
5.0

All good.

James Standerfer 
Rating:
5.0

Good srrvice

KIMBERLY GALLOWAY 
Rating:
5.0

I forget his name, but the gentleman here was also very kind and helpful.

Christian Jackson 
Rating:
5.0

He was very respectful

Rebecca Marbley 
Rating:
5.0

Hd is great .. nice customer service 24x7.. really help me ... thx .. will do business again again with this location .. thx again Hd..

Philip Banks 
Rating:
5.0

HED is awesome

Sierra Finch 
Rating:
5.0

No improvements needed, HD is a great guy.

DUSTIN KAWASKI 
Rating:
4.0

Customer did not leave a comment.

PATRICK LARRY 
Rating:
5.0

Customer did not leave a comment.

ELAINE STONER 
Rating:
1.0

Customer did not leave a comment.

Miranda Jones 
Rating:
1.0

Truck had not been cleaned at all (There was a vaping device sitting in the middle of the driver's seat and cigarette butts in the passenger seat). Location is in a run-down hotel and U haul does not appear to be their primary business.

Timothy Pritts 
Rating:
3.0

You guys never refunded what I was owed. I PAYED for 75 miles and drove 55, you guys tried to charge me more instead of paying back what I was owed.

MARISSA JENNINGS 
Rating:
5.0

HD was very good !

ASHALENA DIAMOND 
Rating:
5.0

Customer did not leave a comment.

KAPARAE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Zataryah Rice 
Rating:
5.0

Customer did not leave a comment.

JULIAN JONES 
Rating:
1.0

This place is gross! Its a run down old hotel with junk everywhere. The truck had mud all over the interior of the cab. I reserved my truck for pick up at an actual U-haul facility. If my reservation gets changed to pick up at this place again, I will cancel.

CARRIE RYHERD 
Rating:
4.0

Customer did not leave a comment.

Daniel Cummings 
Rating:
1.0

The office had a note to come to room 103, so I did. When the lady answered the door she was in her pajamas and appeared as though she just got out of bed. I informed her I was there to pick up a truck. She said “ok, handed me the truck key and closed the door. I immediately drove to the local U-haul office and completed the rental paperwork and provided my cc information. This was the poorest example of professionalism I have ever seen.

Lex Hembree 
Rating:
5.0

Very easy to work with got it done fast I was in and out in a timely fashion HD is awesome

Philip Banks 
Rating:
5.0

HD does a fantastic job! Customer service is excellent! Will rent from again!

Shane Hartman 
Rating:
5.0

Customer did not leave a comment.

FREDRIK TOLIN 
Rating:
5.0

it was a little tight getting the trailer in but the attendant was extremely helpful and curtious.

Brian sowers 
Rating:
2.0

Customer did not leave a comment.

STEPHANIE FINLEY 
Rating:
5.0

Customer did not leave a comment.

ANTONIO HAMILTON 
Rating:
5.0

There isn't much that can be improved upon. HD was very nice and helpful in renting the U-Haul. I had never rented a U-Haul before and he walked me through every step. I had a great experience.

ROSE FINLEY 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JOHNSON 
Rating:
1.0

I had a big problem. Reserved a trailer on line. Was told to pick it up but nobody knew anything about it. Sent me to a second location, country market, but they were not set up to release. Had to go to Decatur, Il. After 1 1/2 hours on the phone. This is the worst experience I've ever had. Give me a call 503 704-6681

Ronald Roberti 
Rating:
4.0

Customer did not leave a comment.

Joshua Shaw 
Rating:
3.0

Customer did not leave a comment.

STEPHEN CRIST 
Rating:
5.0

Great customer service, very professional, A+

Travis Woodrum 
Rating:
5.0

Customer did not leave a comment.

APRIL FREGEAU 
Rating:
5.0

Customer did not leave a comment.

Tristin Black 
Rating:
1.0

I am so disappointed to find out that this business is fraudulent. I am a business professional that rented a 15ft truck, cleaned and returned on time. Upon receiving my email I see that I was charged 25.00 for cleaning. There was nothing to clean because I personally took time to clean it. It's very sad, disrespectful and fraudulent and I will not only not patronize this location again but i will surely share with my colleagues to stray away from this location. I will additionally fill out the review on Facebook. My poor rating is based on the integrity of the business.

tonya hines 
Rating:
2.0

Customer did not leave a comment.

John Spencer 
Rating:
5.0

Excellent customers service, Mr. HD was very professional, he helped me loading the dolly in my car. I highly recommend this store.

GULSHAN RAI 
Rating:
5.0

HD was very professional and helpful!

Jami Bennett 
Rating:
5.0

Customer did not leave a comment.

Darren Reynolds 
Rating:
5.0

Customer did not leave a comment.

WITTNEY MAYS 
Rating:
5.0

HD is good

ROOSEVELT COLLINS 
Rating:
5.0

Very helpful and respectful. Nothing to change for the next customer.

Kim Brown 
Rating:
5.0

H D is awesome I like to work with him in the future thanks for your service

GEORGE WEBB 
Rating:
5.0

Customer did not leave a comment.

KYLE MUNSON 
Rating:
5.0

What is everything is very good very helpful just all-around person thank you

Anthony Reed 
Rating:
5.0

HD is awesome!

Dora Minnett 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE KOONTZ 
Rating:
5.0

This is the best place to rent a Uhaul in all of Decatur, Illinois. They’re open 24/7, and they make everything easy. I highly recommend that if u need a Uhaul this is the place to get one.

Mark Clem 
Rating:
5.0

Customer did not leave a comment.

DAVID WEISBECKER 
Rating:
4.0

Customer did not leave a comment.

Jim Cunningham 
Rating:
1.0

Very dangerous location to pick up. Felt very unsafe.

SARAH MAYER 
Rating:
5.0

HD is great! This is the third time we've rented a uhaul truck from him because we're renovating an old house in the West end of Decatur, and we need a bigger truck. He's open 24/7, and its always very personable and friendly. Can't speak highly enough of the service he provides for us and the community.

Mark Clem 
Rating:
5.0

He will get my service every time!

Cheetara Carson 
Rating:
5.0

Nothing to improve! Everything was on point!

Cheetara Carson-Walter 
Rating:
1.0

I feel bad about this review because the individual who helped me with the return was very friendly and nice. However, the Intown Motel location is a very dangerous place with a lot of drug users and predators roaming the parking lot and facility. The facility was clean and well-maintained. It was really the other element around it and staying there that was uncomfortable. I did not feel safe returning the rental there.

scott blankenship 
Rating:
4.0

There was a technical issue involving the payment hold on my card..which showed in their system to have the available funds. Motel owner was very helpful, despite the issue being of no cause from him. Upon return of truck, he continued to be very friendly and helpful, including an apology for the issues that morning..which I recognize to have been out of his control. This was my first experience with uHaul, and I had a positive one with the location i dealt with.

Kathryn Smith 
Rating:
5.0

Customer did not leave a comment.

Trayvon Perkins 
Rating:
5.0

Manager is great here, and they're open 24/7

Mark Clem 
No reviews have been submitted for this location.

Additional Services at this Location

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