Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

1,358 reviews

3515 Stadium Dr   Kalamazoo, MI 49008

(269) 353-1434

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 353-1434

3515 Stadium Dr
Kalamazoo, MI 49008

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! My phone wasn't working for the mobile pickup and the employee gladly just manually checked the van out for me. When I returned I had to wait for a little while for my ride to pick me up. There were chairs and the staff visited with me a little bit.

TAMILA LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

KAREN EVA G. 
Rating:
5.0

Customer service was great!

ARTMEATRIA LARCH W. 
Rating:
3.0

Truck I had scheduled was not ready. Had to pay movers to wait until they were able to get me a different truck. Cost me 2 hours to have 2 men stand around and wait. Not too happy.

SCOTT ALLEN L. 
Rating:
5.0

Well I was charged twice for my rental and this is the second time this has happened so I am not too happy

Brandin C. 
Rating:
1.0

First off the manager talked crazy to us, got loud with us, I extended my rental for another day and was told I had to have it back 45 min earlier then when my rental was due back, he demanded I have it back. They rented my trailer to someone else during the time I had my rental and told me I had to have it back 45 min earlier. I then dropped it off and I was pist, very pist, so I went in the store and let them know I dropped off the trailer and called the owner pumpkin, he then came out and made threats to me, told me we could handle it, told me he did tours in the military, and threatened to fight me if I wanted to. I am not at all happy with this and to me there is a level of professionalism to keep being a business owner.

Brooks C. 
Rating:
5.0

I made my reservation online, and switched to the online option for picking up my truck. When I arrived at 0930 to get the truck, I began the next steps to acquire the keys. I took photos of my drivers license (again, as I had done the night before) then discovered I needed a passport or another contact to complete the contract. Ok, fine. I tried to complete the process…no luck…an agent will need to finish the contract. It's 9:40. I get in a chat window with Hazel the agent. She asks me to take another photo of my drivers license with all four corners visible. Ok. I take another photo. She's completing the contract. I see the smaller rental and ask if I can be switched to that one (better for my needs) and she makes the change. My payment screen isn't working. I try three good credit cards. Payment screen isn't working. It's 9:50. Hazel disappears as I'm pleading for help. New agent is in the chat. I must take another photo of my drivers license with all four corners visible. You have got to be kidding me. Furious, I call the toll free number. I get Brandon, who is very nice. I explain the situation. He goes into the system, checks everything over. I need to go inside to get the keys at the desk, and finish the contract. It's now after 10 am. And I need to get in a line. The counter folks were wonderful, don't get me wrong, and so was Brandon, but if your company is going to offer a “convenient” means of acquiring a rental, it should actually be convenient. This process was frustrating and slow and left me incredibly dissatisfied. There was garbage left in the truck from the previous customer, and the overhead door was extremely stiff to operate. I can cope with a dirty truck, but the hassle of getting the dirty truck was unacceptable. I love uhaul and will continue to utilize your services, but this was annoying. Thank you for your time.

Sarah K. 
Rating:
5.0

Great staff and excellent service.

JEFFREY RONALD A. 
Rating:
3.0

The pick up through the app was not easy to do. Had to call for assistance

Kevin S. 
Rating:
5.0

I would appreciate U haul putting a handle on inside of trailer to help me get down from trailer for 74 year old male. I have been a loyal U haul customer coming up on 50 years. It is good to see improvements in the equipment. I am very happy that the trailer had great tires.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
1.0

The staff were lazy and did not properly check the trailer for safety. I would not recommend this location.

JOSEPH G. 
Rating:
1.0

Was not given the furniture blankets that I requested, vehicle was dirty.

CASEY MITCHELL C. 
Rating:
4.0

The cargo area of the truck was dirty. I had to mop it out myself prior to loading anything. The cab area was reasonably clean.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MICHAEL H. 
Rating:
4.0

Uhual was clean, just not organized. To no fault of the staff there were no regular dollys which was apart of my reservation so I elected to try an appliance dolly so maybe having more of those in stock . Definitely not as useful for the move. Several covers that were in the vehicle, I requested to defer cover after no longer needing them , but the vehicle had then piled up throughout the truck.

DARIUS A. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

DONALD DEAN B. 
Rating:
5.0

Second time i have reserved a PU for daily rental and no PU was available. You need to look at providing more PU to these locations they seem to have trouble with people returning those vehicles on time.

DENNIS DEAN G. 
Rating:
5.0

It helped to pre register the night before so all info was at the store. Very quick service.

GERALD S. 
Rating:
5.0

Best Uhaul location ever. Never let me down unlike others!

BRADLEY JOHN W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

TERENCE DALE H. 
Rating:
5.0

Customer did not leave a comment.

Zacarrii H. 
Rating:
5.0

I signed up for another location for a truck at 9pm. Got to location no truck or key ready for me. Had to call service for different location that night. Which waS given stadium location.

terry H. 
Rating:
4.0

The employees were clean, professional, respectful. Building area was also clean. They keep doing what they are doing.

STEPHEN DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Al B. 
Rating:
3.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

I was charged for a two day rental and should have only been one day rental charge. I e-mailed the location but have not heard back.

MICHAEL JAMES B. 
Rating:
5.0

Online app and customer service was horrible to say the least.

JAMES WILLIAM W. 
Rating:
3.0

I requested a furniture dolly was charged for it and never received it I also paid for the utility dolly and never used it

Cori K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

People at this location were wonderful

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Continue caring with great professionalism.

BEATRICE BERNICE A. 
Rating:
3.0

Customer did not leave a comment.

KEVIN ANGELO S. 
Rating:
5.0

I opted for the contactless way to get the truck keys since my rental started an hour before the office opened. I am NOT good with using my phone, but I was impressed how fast and relatively easy (for me) the check in process was. When I returned the truck (at 11:00 a.m.), the staff on site were so nice! It was a breeze.

Jenny H. 
Rating:
5.0

I had ordered over the phone with customer service and chose in person check in, I had ordered an appliance dolly but only received a regular dolly. I was charged the lower fee which was correct but did not pay attention to the invoice or the guy loading the dolly so my fault completely. Just saying make sure you get what you want before leaving the store because even if you order over the phone it seems the store must reenter all information.

KATHY LYNN S. 
Rating:
5.0

Very efficient and friendly staff. I appreciated being able to check in a little early and take the vehicle upon arrival. Easy return process and prompt review of mileage. Receipt was emailed and no surprises were observed.

ZACHARIAH THOMAS D. 
Rating:
3.0

Roadside assistance call center was impossible to contact. Chat assistance was of no help and she disconnected the chat before we were complete. Fortunately the problem corrected itself because they were of NO help. The website was not at all helpful either, I could not pull up the on line manual

JOHN PARKER M. 
Rating:
5.0

I would not recommend as it's a hub and not a guarantee they'll have the truck for you. I had a storage unit reserved at a Uhaul location on Portage street reserved. When I got there, they didn't have it.

JUDITH CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

Delaney W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Always courteous and exemplifies customer service.

HOWARD LEE M. 
Rating:
5.0

Nothing to do with service.. but nowhere in the description of the trailer did it say that the gate was more narrow than the trailer. It was a wasted rental, because my load wouldn't fit through the narrow opening.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Absolutely wonderful.

KAY DAWN S. 
Rating:
3.0

Truck didn't do well on road, it stalled a couple times and wouldn't go above 60 mph, as you had to press gas all the way down to floor..

JENELLE LATRICE G. 
Rating:
5.0

Customer did not leave a comment.

MANEA-MOHAMMED-S A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC MONTAY J. 
Rating:
5.0

Was a great experience overall

Anita K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Better communication between locations.

JOHN JOSEPH E. 
Rating:
5.0

Everyone was incredibly nice and professional!

LORETTA H. 
Rating:
5.0

Customer did not leave a comment.

heidi G. 
Rating:
5.0

The whole experience was easy. Great customer service!

LORETTA H. 
Rating:
5.0

Associates were all very friendly, knowledgeable and prompt! Thank you!

MICHAEL H. 
Rating:
4.0

Thank you for the kind service keep up the good job

IVORY LAURA M. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

BETSY ANN D. 
Rating:
5.0

Customer did not leave a comment.

Cyle D. 
Rating:
5.0

The Chevy truck was in excellent condition, clean and drove nicely. It was a real pleasure to drive. The staff at Interstate was very friendly as always,

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

PETERMCMILLAN O. 
Rating:
5.0

The Sales associate Jeff was very friendly, funny and professional in assisting us. We really need that, do to I had just suffered a lost in my family. Thank you for making our day!

Robin F. 
Rating:
5.0

Customer service was excellent

JACK LEONARD D. 
Rating:
5.0

Customer did not leave a comment.

GERSTEEN S. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Patient and efficient despite it being a hectic Saturday morning.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

The guys at the store are professional and friendly, and a pleasure to do business with.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

Kaley C. 
Rating:
4.0

Customer did not leave a comment.

Rick L. 
Rating:
3.0

Customer did not leave a comment.

HALEY W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN H. 
Rating:
5.0

Not much to improve!

MARK REMINGTON H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL JESUS B. 
Rating:
5.0

Fast and friendly.

MARSHALL A N. 
Rating:
5.0

Customer did not leave a comment.

ANDRES P A. 
Rating:
5.0

Customer did not leave a comment.

JAMES BYRON C. 
Rating:
3.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

I appreciated the ease of renting and the great customer service. The inside of the vehicle was a bit dirty in the cab area with things left over by the last renter and the windshield inside the truck had a spray film over most of it. Other than that it was a great experience. Thank you!

KIMCELESTE M. 
Rating:
5.0

Nothing. Friendly staff and efficient.

Janice F. 
Rating:
3.0

Customer did not leave a comment.

MANESHDEVABHAI P. 
Rating:
5.0

Friendly and courteous

GERALD H. 
Rating:
1.0

Staffing was very rude and provided inaccurate information. Treated me like a criminal!

BRITTANY ALEXIS S. 
Rating:
5.0

Great customer service!

thomas R. 
Rating:
5.0

To start in writing up my rental agreement I was told that the price would be adjusted at the time of return when I return the vehicle I was informed that because I pay with a credit card there would be no adjustments made on the price in which I was charge for two days when I only used one day I also over Filled the gas tank which no credit was given so I'm not really happy about being charged for a day I did not use and I would like for my bill to be readjusted in order to rectify this wrong

JOHN ERIC C. 
Rating:
5.0

Customer did not leave a comment.

STANISLAV MICHAE G. 
Rating:
5.0

Customer did not leave a comment.

DONALD TERENCE P. 
Rating:
3.0

They gave us a truck with no oil in it and we were moving 3 hours away. Luckily we checked before we left the parking lot and were able to rent the other 20' available truck.

Anna S. 
No reviews have been submitted for this location.

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