Customer Reviews for Integral Auto
(Distribuidor de U-Haul del vecindario)

147 comentarios

300 Mowry Av   Fremont, CA 94536

(510) 371-0122

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 6 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(510) 371-0122

300 Mowry Av
Fremont, CA 94536

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 7 p. m.
  • Sáb.: 10 a. m. - 6 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tauloa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Okay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrel B. 
Clasificación:
1.0

Put people in trucks that work and people don't get killed

Antonatte T. 
Clasificación:
2.0

El cliente no dejó un comentario.

peyod S. 
Clasificación:
1.0

We were scheduled to pick up our rental at 10AM and the guy didn't show up until 10:30AM! There was another customer ahead of us and we didn't get out of the lot until after 11AM! I will NEVER use this place again and do not recommend them!

Greg H. 
Clasificación:
2.0

Employee was late opening the store.

Justyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
3.0

The U-Haul app does not work when I tried to return my truck though it. The app dosent upload the pictures even though i took it following the instructions, ended up going on the website version to complete the return.

Hon Chiu Henry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anoop K. 
Clasificación:
1.0

They check in very late and charged extra 1day and insurance fee

Jaehyun A. 
Clasificación:
5.0

Easy online pick up

Matilde A. 
Clasificación:
5.0

Great communication! Customer service was exceptional, will definitely recommend to others.

Jorge L. 
Clasificación:
5.0

Had a great experience with renting a truck at the last minute.

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toni R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pradeep Royal P. 
Clasificación:
1.0

Dealer refused to remove the vehicle occupied truck-parking space and insisted on me backing into a space not fit for 15-footer truck. Spent over half hour trying to park the truck and end up damaging other vehicle.

Lu J. 
Clasificación:
1.0

Very difficult to access location. No parking on site. The service , however was outstanding.

eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

naman T. 
Clasificación:
5.0

Joe was very friendly and helpful.

Eleanor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ilavaraan R. 
Clasificación:
2.0

El cliente no dejó un comentario.

MURALI VENKATA S E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ilavaraan R. 
Clasificación:
3.0

I had bad experience with self checking. Where I had to spend like half an hour in my first location where they sent me to because I was one of the few opened on Christmas Day but then the keys weren't in the safe box where they supposed to be so I had to call them then they sent me to a different location which was around 7 miles from the first one .

Mouloud H. 
Clasificación:
4.0

The guy was nice and very quick. Explained the terms well.

Srikanth G. 
Clasificación:
4.0

Was generally a good experience. The owner helped me with the tape measure to ensure it will fit in my car.

Karthik Y. 
Clasificación:
5.0

Very friendly person, explained the process very well. Great Experience.

Kulraj B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lydia A. 
Clasificación:
2.0

Not very professional. Owner was more concerned when his Auto repair shop then uhaul

Joe H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

The experience was awesome. The person who provided the uhaul was very approachable and helped us navigate through process. The u-hauls were cleaned and reach to go.

KARTIK L. 
Clasificación:
5.0

None - super helpful customer service. Hassle free.

Brendan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelson S. 
Clasificación:
5.0

Online check-in was a pain. Your rep at my location was nice enough to help us with check-in.

Penden P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
2.0

El cliente no dejó un comentario.

jeffrey M. 
Clasificación:
5.0

Good service

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN G. 
Clasificación:
4.0

Excellent location that requires more parking space.

Joao R. 
Clasificación:
5.0

Friendly and professional staff.

Nester C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jag S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devesh C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mahesh D. 
Clasificación:
5.0

Driver License front and back upload on app on tinght time is difficult. I suggest to consider to accept low light photos or pre-available photos

KAMARAJ K. 
Clasificación:
4.0

I drove 21 Miles, for that i had to fill 5.3 Gallons of Gas which is ridiculous.Not sure whether this is vehicle maintenance issue or some thing else.

Venu Gopal Reddy V. 
Clasificación:
2.0

Pick up was ok if you get good reception and drop off was not good because the place we drop off wasn't open and I was on phone with dispatch for almost 20 minutes try to find a different location to drop off.

Sokha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriano A. 
Clasificación:
3.0

Parking is tight at that location. Service was timely and straightforward. thanks

Helena T. 
Clasificación:
3.0

let customers know in advance previous rentals so not interfere with my rental schedule. please make sure i don't experience anymore or i'll go to another company for business.

Tala S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirishkumar K. 
Clasificación:
1.0

I returned your truck early, but your Uhaul contractor charged me twice or 2 days. Please review and refund the 2nd day.

mark N. 
Clasificación:
2.0

there was nowhere to park, so a man from a different auto shop told me to park in front of the door. then, as i'm out picking stuff up, i get a call from integral auto saying i'm blocking the door and i need to move. maybe some communication between the two would be helpful? also the furniture dolly i ordered did NOT come with my rental

maira M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J. 
Clasificación:
5.0

The dollies I ordered were not available at the location where I got the truck. I had changed my pickup day, so that is understandable, but it would have been helpful to know I needed to make another stop to get my equipment and supplies.

Joan W. 
Clasificación:
2.0

Location wasn't open at the time of reservation for counter pick-up. Waited an hour to get the vehicle. Later spoke to the manager/owner and was told that shop opens at 10AM, not 9AM as listed on U-Haul.

Alexander W. 
Clasificación:
1.0

The experience was a train wreak from the start to present. I was initially told to pick up from 4833 Thornton ave, Fremont. When I got there I was redirected to 300 mowry ave. This U-Haul was very small, and it did not have the dolly I ordered. I was reimbursed for the dolly but I needed it. I was very sore the next day from the lack of a dolly. I also realized that I would be coming in late, so I called U-Haul customer service to let them know. I was told I would not be charged. The next day I was charged for it, A 30 minute phone call to U-Haul support Resulted in the issuing of a $30 refund which would come in a few days. I figured that that was the end of the situation. Three days later, today, I was charged a $56.99 by U-Haul. There is still no refund in sight. This unexpected charge caused me to overdraft on my bank account, I know have to settle things with both U-Haul and Wells Fargo because of the situation.

Weston D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry S. 
Clasificación:
1.0

Overcharged our rental due to miscalculating our return date and time. No one was available to help return the truck. Spoke to a Customer rep on 4/29 and he told me he was there and told me we needed to use the mobile app. We've called 3 times over a week period and have waited to have the "regional director" call us back to have our billing corrected with no success.

Andrew K. 
Clasificación:
4.0

Excellent service but location has not much space.

sherry S. 
Clasificación:
5.0

No required tools available

Alex L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
5.0

Good service.

Krishna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

chandrachud P. 
Clasificación:
5.0

Great lservice

Lorenzo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corwin L. 
Clasificación:
3.0

Receipt for 88.90 but 115.00 charged to card please verify return funds.

anysia J. 
Clasificación:
5.0

Easy pickup and drop off wonderful experience!

Anthony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chinaamchetty S. 
Clasificación:
5.0

Make sure this lication has a truck with ramp. Gracias.

talib A. 
Clasificación:
1.0

The car was in very bad condition and not save at all

essam A. 
Clasificación:
5.0

Joe was friendly and easy to work with

Nikhil J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kunal M. 
Clasificación:
5.0

Please make sure the truck has nothing broken before renting to customers

Jeric S. 
Clasificación:
5.0

Well set up. I did virtual check in - the app flow was really well designed

Anna S. 
Clasificación:
5.0

I was overcharged. My MI out was 701780 which i spoke when i took the vehicle. but i was over charged from meter reading 70176 with 12 miles. but actually i drove 8 miles. I mentioned it when before taking the vehicle as well. So please check these things before giving service.

Malaya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamal D. 
Clasificación:
1.0

I was billed incorrectly. I used the service for 13 Miles and I was billed for more than 150 Miles. I have contacted the email support and Have not heard back from them yet and It has been more than a week.

Mrugen Rajendra D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve T. 
Clasificación:
3.0

I had my original pickup time at 6:45pm, but due to all the paper work delay, I've picked up the truck after 7pm. For return, I was told that the facility is closed at 7pm and asked me to drop off the keys. I did the same at 7pm next day but was not aware of the additional online process to finish the return. Later around 8:30pm, I got a call from the store representative regarding the same and I told him that I've dropped off the keys already and he asked me to finish the online process. So, I've finished the process after a while and as a result I got charged for the extra day through the online system. Please address the issue.

Sandeep A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kellie M. 
Clasificación:
5.0

Joe was very helpful and made the rental process easy.

PETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton L. 
Clasificación:
5.0

Good service

David Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

shengshoou C. 
Clasificación:
1.0

Fuel meter was incorrect and I was charged unnecessarily for the fuel

Ashutosh G. 
Clasificación:
5.0

Very good service

Monica H. 
Clasificación:
1.0

Location was unprofessional. It is a cluttered series of auto repair / auto body shops and very poorly kept. Office was an un-kept room with a desk in the middle. Office hours very irregular and when I called in for final bill got a V.M. say box was full and would not accept message! Gentleman that filled out rental info with me was courteous, and I am sure he was just and employee. I will never return to this facility.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swapna A. 
Clasificación:
5.0

Good service.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHASHIKANT K. 
Clasificación:
5.0

Neighborhood person was very interactive/friendly. Had a good experience.

Anil K. 
Clasificación:
3.0

I was informed until I picked up the truck that wardrobe hanging boxes were not available at this location.

Abe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHAY T. 
Clasificación:
5.0

Very professional and prompt service. The truck was ready and the paper work was a breeze. I was very upset about my initial order getting cancelled at the last minute, however. I don't know if it was UHaul or the dealer at 15595 Washington Av San Lorenzo, CA 94580, Valero Gas that screwed it up. But I got an email the day before moving telling me that I would need to pick up the truck from another location but the problem was that they opened at noon, not at 7 as I initially requested, which screwed up all of my arrangement. I never got any call from the Valero Gas regarding my appointment either.

Hopil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sivaraman R. 
Clasificación:
5.0

Why was the trailer light on all the time with no trailer attached or rented?

Rick D. 
No se han enviado comentarios para esta ubicación.

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