Make sure there is a representative there. We had to wait for 30 min to come to the location to help us. It was during regular hours. Then he wanted to charge us for 4 used boxes for $10.
Tony T
Customer Reviews for Indio Truck Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Abdul and daughter have the best service
Jesus DThe office is absolutely horrible and dirty. I was charged extra for gas even though I brought it back with more gas than when I received it. Told him the truck was dirty when I picked it up inside the cabin and in the back when I picked it up and still was charged a cleaning fee. Will not be going to this location ever again. I should have known better when I saw the state of the office. Much rather go to the Indio location off of Highway 111 and golf center. At least their office is clean, efficient and I know I won't be ripped off!
Larry DThere was no one there to help, and they knew I had issues with the trailer and still charge me an additional day of rental. NOT happy with U-Haul
Alex CVery unprofessional location. Dirty, unorganized, didn't have my reservation. I had to do the trailer hook up. The rep was nice but unorganized.
Richard AGreat and courteous. They are were very helpful.
Rafael RThe man that works there has helped me many times, dating back about 17 years. He is a nice man, and very helpful.
Michael PI didn’t go inside the restaurant, but the man there who received the truck was very nice.
William REl equipo estaba en muy mal estado, sobre todo sucio, muy ruidosa falta de lubricacion, mi camioneta es nueva y podria afectar arrastrar algo oxidado. La razon por que la acepte es porque lo necesitaba. Podrian dar un mantenimientoal equipo y talvez regrese.
Oscar HMake sure you have a trailer wire connector to adapt to a basic connector
tyler eCalling this a Uhaul 'Location' is a joke.. more a restaurant that happens to have a desk to do Uhaul transactions with. When I arrived with my truck/trailer (with car still on trailer), I asked the man who came out if he had a few more wood blocks to put under the tires and ramp to assist my car off the trailer... he looked at me like I asked for a golden unicorn or something and said "no, we don't have stuff like that here.". I had to go rummage through the dirt lot to find concrete blocks and rocks to wedge under tires. Thankfully another gentleman came out and was at least visually aiding me while trying to back down.. having to stop and get out multiple times to attempt to adjust blocks.. during these adjustments, all of a sudden the original guy came up and handed me his phone saying the manager wanted to speak with me.. she immediately started interrogating me about what I was doing, why I was doing it, why I was having her people help me, and more?!? wtf?? I told her I was doing all the moving myself and did not even understand why we were speaking on the phone? I ultimately got the car down without major issue.. not thanks to Uhaul. Not only would I not use this location ever again under any circumstance, but it honestly made me think about looking elsewhere next time I need to move. Very disappointing way to end a long day of travel.
Timothy HTrailer was dirty inside He hung the chains so down the road they hit the road. I redid I ordered up for pick up at 1:00 and he called to tell me I had to pick up at 9:00 because he had to leave.
jackie cHard to find the office. No one in the office when I arrived. They did call me back. Not a very inviting location. The location was convenient
Mary SEasy drop off.
Michael SVery kind and friendly location.
Heath BThe truck leaked a lot of gas when I fueled it up. There is either a problem with the fuel tank or a connection hose.
Rod KOwner was 20 minutes late in opening his store. He could not find the mule. He was confused about everything and he was foggy about helping my hook up trailer. He wore flip flops, which are not safe around heavy equipment. This is a side hustle for him. Pkeas STOP using him Office was a mess and dirty with boxes strewn around unbelievably unprofessional! Bad experience all around!
david pIt looked and smelled like a third world crap hole. Junk all over very poorly maintained. God awful. I would never go there again. Marginal folks running the place. So sad when other facilities seem so nice. I want my money back.
James IThe owner was very knowledgeable and helpful. He provided the right equipment that I needed to complete my tow. I am very satisfied with the assistance and price I paid for this towing services.
Maria GOperators were kind.
MICHAEL SDirty......... just NO WORDS!!!
areie hStore is tiny, behind a taco stand, not well kept, dirty, glass-strewn parking lot, and with few accessories to buy. Incompetent staff who couldn't properly attach the trailer to my vehicle.
James BBroken glass ln cab from resulting from prior break in. Lady at check in was cut on hand. We were charged extra for her cleaning Otherwise truck ran great.
william pPeople were absolutely great!
Robert WNot charge a customer for a truck with a dead battery
Nicole CVery nice staff! Even gave us a big container of yummy Dates for free! Thank you! And we received a brand new truck with only 100 miles on it. Great for our trip.
Tammi CThe staff in Indio were very helpful. Quick and efficient. Gracias
Mike KLocation was very unsanitary and truck was run down. Good customer service.
Gabriella FWasn't open when returning during published hours of operation twice. Never received a receipt by email. A few hours later I had several fraudulent credit card charges from a gas station two blocks from U-haul dealer.
James B40 minutes late, I had to hook up the trailer, and unhook it .
Emiliano CManager was not at location nor had workers to assist customers . When I called him he told me I should be happy that he is sending someone to assist me . Worse U-Haul ever
Eric LNo one was there for my 9 am appointment. Had to wait 30 minutes for them to show up. Grounds and inside the office are dirty and lots of weeds.
Nathaniel SThe Indio attendant was 45 min. late for our appointment, showed up in dirty, wrinkled clothes and did not even comb his hair. His office was filthy! The truck had not been swept inside for us. The truck itself was very dirty on the outside and caked with mud. Very disappointing.
richard nUnclean
Rob HNothing to improve service was Great will recommend it to friend's and family thank you
Sophia FIt’s the parking lot of a restaurant so confusing to find the office but the guy was super friendly.
Kalindi Kvery helpful
nicolee kThe experience was great maybe more of a display. The was a small sigh that said U-Haul. I live in Indio for 10 years and didn't know there was a U-Haul there
carlos MThe manager Abel went out of his way to help us. He was wonderful!
Michael SCharged me for 3 days instead of 2. The trailer was filled with gravel and not clean. The worst part is the facility. It's a filthy back room of a Mexican restaurant and reeks of rotten food. I mean this place was actually filthy, and a health hazard for the restaurant. Apparently the owner and his family are date farmers too. I called at my pickup time of 8 am and the owner picked up his phone saying they were 15 minites away. I would have used the one in La Quinta, but getting the trailer size I needed is really difficult apparently.
Shawn GOne of the worst retail sites I have ever visited.
William JEverything was pretty good only thing was that first we had to wait for the owner of the shop to get there and when we returned the tow dolly waited outside for almost a full hour and he never showed up.
Mario Hthe drop off was not a reagler u haul center it was some kind of who knows where there was no office it was a dirt lot not good
eddie gThey charge me a 25 dollar fee that wasn't mentioned on the contract. I dropped off truck at Monroe st. Indio CA. Truck was clean and i moved mattresses theres no way of getting the truck dirty. Guy just took keys and said ill email you later and thats what I got. Stay there make sure they inspect the truck infront of you. 25 fee for cleaning. !!?? They need Better customer service And cleaner location office.
JULIO RIt's extremely difficult to find, the guy that operates this location did not arrive until 8:46 am and our appointment time was at 8:00am. Once we found the hidden location, the office was extremely and disgusting dirty. It's in a run down filthy office. When I say filthy, it was disgraceful. I don't see how you could operate a business out of this. They are unorganized and not very friendly. Bad customer service. We had to help move other equipment out of the way to get what we came for. I will never rent from that location again.
Melissa PWe used the trailer for less than 24 hours of what we thought was going to be a 5 day rental. My guys returned the trailer during the operating hours but no one was there. I called that day multiple times to request they check in the trailer and send me an invoice showing 1 day rental. Never received anything. Called multiple times over multiple days, never received anything. Then received a phone call saying our equipment was overdue. Still no receipt sent to us over a week later showing final bill for 1 day.
Arnold MThey charged for fuel when fuel was replaced so I was over charged 37.50
Ruben MThank you for a great service,
Leonard GI left this tank fuller then I was charged
Paul HBad not open during hour not personal at location.. bad service.. one of # to call out of service for return wAnt money back..
Antonio ZMy ususal location U-Haul (Hwy 111 in Indio) didn't have the trailer I needed, so they located one at this location. Trailer was in excellent shape. No one was in the office when I returned the trailer mid-afternoon.
BRUCE CI lost one hour trying to find the location. They are not at the address listed in the contract. They didn't answer the phone and I called at least a 6 separate times. I finally got a return call one hour after arriving at the location listed in the contract and he gave me the correct address.
mel sHard to find. Locked when I got there. Called the number, no answer. Within 5 minutes (just getting ready to unhitch in the parking lot to take a delivery picture, but he showed-up unannounced) a guy walks down the alley and says..."just park it by the wall between the two trucks. Last I saw or heard of him. Took photos as proof and left. 30 seconds of contact not quite comforting.
Richard JDidn't check the truck for damage or cleaning, didn't check the mileage, didn't check the fuel gauge, didn't give me any kind of receipt to show I even returned the rig. Very poor operation
mike hVery run down facility in comparison to other locations. In addition, I was charged for 2 full days only being late an hour and received a call saying the trailer was needed by another customer, rushing our return and no doubt collecting the same day's rate from them. In addition there was a charge on my receipt for 16.00 for some trailer protection I was not told about nor authorized and I called about it but have yet to see a credit. I will involve Amex if necessary and give a scathing Yelp review if it's not taken care of.
Farrell FThey gave me the truck at a quarter full and said that that would be OK to return it at a quarter tank. once we got it back they charged my credit card $66 for a fuel charge even though we filled the it back to a quarter tank it's taking me days to try to get them to refund my $66! Go somewhere else and check your invoice and don't leave until you get your invoice!
Kenneth DQuick and easy to drop off!
Scott HDuring open hours I arrived and it was closed, got charged for several gallons of gas when I returned it with more gas than I got at pick up, after several unsuccessful calls, they returned my call explained the gas charge situation and never heard back from them
Marcos LIt took me about 2 hours to get the truck from this location because their computer was not working and they were trying over and over to do with their cell phone.
Mehdi KThis is the second place I went to after the location in Cathedral City was closed due to all of the employees quitting and not showing up. While the employees were very sweet at the Monroe location, the building was falling apart and was very unprofessional. It took nearly 45 minutes to check out and get on the road.
Kyle MThe man spoke no English, I had to go behind the desk and try to help him as he kept point for me to come around, very uncomfortable as a woman. He told me not to drop it off where I wanted to said no safe so he chose yucca valley after i insisted no. He printed receipts that weren't mine so I left them took a photo of the computer screen as I was there. Got in the truck gas didn't match or miles took a photo went to the back had boxes of trash took photos, I tried to tell him he just keep pushing his hands for me to leave. I'm so disappointed and had to pay extra miles because of this I'm so up with this.
Cecilia MAlthough we had a scheduled appointment, the office was closed and we waited. We did arrive a tad early The office was unkept. Not at all professional and tidy.
James FGas was almost completely empty and now they're trying to charge me for filling it up, after I already did
Jason KAbel was so nice and understanding!
Katherine GTruck was old and dirty. The building we picked the truck up from was damaged, sketchy and was difficult to find. They didn't have the reservation, despite the reservation being made the day before, and there were no furniture dollies. I had to call to get the charge for the dollies removed.
Maxim FThe location office is a total mess. The staff is friendly and the equipment was good. The office had boxes of dates everywhere. I am not sure if we were at a Uhaul or a fruit stand.
Ted HI have rented trucks many times through the years. This was the first UHAUL location that was not opened at 8am when I arrived. I had to call a number on the door which was a small shed like room with a padlock on it. The gentleman said he would be there in "`15 minutes. He showed up 30 minutes later. The manager called me back and apologized that his worker was late. Upon going inside..the room was filthy, with boxes thrown everywhere, trash, it looked like it was an old garage. It was NOT up to UHAUL standards in any way. If I were you..I would have a Uhaul representative visit this location and realize how it is substandard. I also have a video of the interior of the office is you would care to see that.
Kristopher A