Agents were friendly and helpful. Pickup was easy to drive. A good experience.
Ted K
Customer Reviews for In A Pinch Rent It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind, courteous staff set me up with everything I needed.
Steve HWithin an hour of finding out we needed one asap we called they had one paperwork was done when I arrived and we were on the road Within an hour of finding our our situation. Thank you for being prompt.
Cheryl MWe will miss in a pinch in Martinsville In. We have rented uhaul trucks from them in the past and it has always went smoothly. And thanks to uhaul we never had issues with the trucks we rented. Always worked for what we needed without any hassle.
Rob DNo complaints. Keep up the good work!!
Gina PTrailer was not ready,(fender was out) at fist location. I have to drive 30 miles to get different one.
Ev MWe picked our rental up at 4:30pm, which was a 24-hour rental. We were never told differently; nor told a time the truck had to be back. After leaving the business, and after they had closed, we received a text saying our rental was due back by 1pm the next day. In the middle of the craziness of moving a four-bedroom house, I had to spend 30 minutes on the phone verifying we had our rental for 24-hours.
Adrienne HThe added expenses that are added on was not communicated before renting. Speaking of the safe trip and rental tax. This would probably not have kept me from renting but would have been nice to know. At return just handed them the paperwork and was told I would get a receipt.
Kent WWhen I arrived at the store, I told the woman who assisted that I needed an appliance dolly (I had originally requested a standard dolly in error, as I had encountered glitches with website while ordering, the cursor jumping around and things I had clicked not registering or switching). In store, I apologized for the changes, explaining I had encountered some issues with the website, and said I had to move one particularly heavy item and didn’t think MY dolly would work, as it had no straps. (I made it clear I already had a standard dolly at the move site) I had also apparently ordered moving mats during the glitchy online process, which I didn’t need, and asked those be removed. The employee made the adjustments (or so I thought) repeated back my order, confirming truck size, approximate mileage, selected insurance, appliance dolly, and no mats. I confirmed verbally before she finalized the order and printed off the paperwork for signature. However, when I got to my destination, I found only a standard dolly. I called the store and the man who answered placed me on hold, then returned to say that was what I had ordered. Upon reviewing the receipt, I saw this was indeed what was listed, despite my assurance of the change. As feared, I was, in fact, unable to move the heavy vintage Coke machine up the ramp with the standard dolly and was forced to drive to a cousin’s house to borrow his appliance dolly, which added mileage to the truck and resulted in additional rental expense. I absolutely admit I should have confirmed the actual paperwork before signing, but assumed all was correct, as the entire order was verbally confirmed. However, I did feel as though admission of a mistake or apology was in order, as I have no doubt the woman at the counter was well aware I had requested an appliance dolly, as I had specifically explained WHY I needed one with straps. Apart from this error, and the glitchy ordering process (which very well might’ve been due to my phone, not the website) the process was seamless and the truck was clean and well-maintained and I encountered no issues.
Dawn JOnline request and reservation was flawless! Truck was clean and available as promised. Fantastic experience.
Terri BGreat Staff!!! Thank you! Our move went very well.
ERIKA BI have dealt with In-A-Pinch before. They are great!
Sharon SReturning the trailer was so easy! One man quickly looked me up online, while the other went out to remove the trailer from the hitch. I think I was there maybe 5 min total. Kind and professional staff.
Stacey MClean the interior of the U-Haul cockpit a little better
YASH REven though I followed the app inspection steps the local dealer wanted to charge me for returning the truck with fuel that was less than the paperwork, but documented on the app.
Jacob RVery convenient drop off location.
Aaaron WFantastic service & they made the rental service smooth and easy. Even though this location is in the next town over (they were the only ones that had a truck the size we needed) we will use them again in the future & recommend them to anyone looking for a U-Haul.
Sherry PN/A
James LBest Uhaul in the area!!!
mark wGood customer service. In & out no problem. A+
ben tThanks
I rented this trailer to help with my move. While backing it in at the new house, the rear passenger side tire blew out. The tire did not look dry rotted or low on air, so I don’t believe it was a lack of inspection or maintenance. As far as I know, I was still charged the full amount. A portion back would’ve been nice. Getting service for this was a great experience though. A repair person was there within a new hours though and I didn’t have anymore issues.
Micah LMaybe be open on Sundays
Tracey HThe passenger’s side of the van floor was dirty but otherwise very clean. Very nice people in the office. Enjoy renting from here.
Nancy WThe trailer tags were out of date.
Kevin DGreat staff, affordable, convenient, easy process
lupe sFriendly staff and quick service
franklin nVery nice people!
Jonathan SNothing was easy as could be. Signed paper and drove off was even easier to bring it back.
Matthew SOverall great!! Customer service was awesome!!
James ATruck was older. Alot of play in steering and didn't have very much power. The people at in a pinch was great.
Diana VI prefer the 5x 8 enclosed trailer with bi doors rathe than the type with roll up garage door style doors, that is the only one they had
John HYou guys are fantastic, wouldn't change a thing!
Pennie PStaff was very polite and helpful. Equipment was clean an in good repair
Jo DStaff was awesome!!!!!
FLOYD SBetter maintenance on the trucks. I picked up my truck at 4:30 pm and drove it 4 miles to my home. After loading the truck I decided to move the truck at 8:45 pm and it wouldn’t start. If I had waited until morning I would have been extremely upset to find the battery needed to be replaced.
Gregory MYoung lady was very friendly, checked in and out no problem.
Beverly BRepeat the same service that I experienced.
larry mThey brought the trailer out to me so pickup was fast and easy. Good equipment and great service.
Mark EThank you!
Brian RVery smooth process and helpful staff.
Haley BRemind users to retrieve the lock keys!
Lisa HSmooth transition from my possession to theirs so no improvements needed
Matthew SGreat experience
Elham JThey did a great job of communicating.
Allison H | Overall ExperienceWas there to unpack a U-box. As luck would have it... in the midst of a thunderstorm. In-A-Pinch folks accommodated by allowing me to unload the U-Box indoors. TOTALLY AWESOME! definite 5 stars
Christian J | Overall ExperienceIn a pinch called me a few days before my scheduled pick-up to try to convince me to use their movers. When I declined service, the employee insulted me over the phone and then hung up on me.
Errek S | Overall ExperienceBen and Alex were great. Great service. Very friendly and so simple. And they were ready both times and we were in and out with a smile. Thank you
Privacy R | First Impressions