Customer Reviews for IIF Mart
(U-Haul Neighborhood Dealer)

Clasificación:

4.0

Minor confusion about how to obtain keys. Also did not get pads and Dollies are ordered but was charged

Clasificación:

1.0

I would appreciate a phone call at 419-367-0443 to discuss the major issues we had with our rental. Thank you, MaRia Egger

Clasificación:

1.0

Return app did not work. Had to wait 30 minutes on hold for a Uhaul person to answer my phone call and help me return the truck

Clasificación:

2.0

When I entered the store to tell whoever was working that I had a U-Haul truck was extremely rude and not helpful at all. I will never ever ever go back there to pick up a U-Haul or drop off a U-Haul guy was a total asshole.

Clasificación:

5.0

The truck had a very strong smell of cigarettes and feces. Needs a better cleaning

Clasificación:

3.0

The person who was working was watching TV when I got there, he barely acknowledged my presence and just told me to leave the keys. Apparently whatever was on TV was more important than doing his job. He finally disengaged from the TV when I told him how bad the truck is.

Clasificación:

5.0

That was not where we supposed to pickup the truck. We were sent there after the self service one was a disaster. We called customer service we spoke to Matthew he was training he was so helpful. But he had to call his supervisor for help he was the rudeness person that we ever had to deal with. He couldn't careless about us. Matthew sent us to one where we could deal with someone in person. I don't think we would do it again.

Clasificación:

3.0

I requested and paid for furniture cloths but they were not provided. I did a late pickup/drop off so the location was not open for anyone to assist, and the following day no one answered the phone.

Clasificación:

1.0

Tire pressure was half of what it was supposed to be and I asked the employee to fill it and he just said no, oil change light was on. Employee was just terrible.

Clasificación:

1.0

I rented the truck on March 21 around 6:50PM, returned the vehicle at the same day around 10:40PM, the total transaction was $63.94 for 15miles, but I ran 11miles. I received a call from a Uhaul member asking about the return date and time, I informed the agent, but eventhough, few days later I've got many different charges on my card in total over $233.95 for new rent that wasn't me. I can conclude, this place is not safe to give your card information even if you are just renting Uhaul truck. I called Uhaul and received a wrong amount refund. Really upset...