Great customer service—organized, efficient and friendly.
Warren R
Customer Reviews for Ideal Storage Partners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your employees in Poulsbo and Kingston locations are super helpful. I got my original help in Poulsbo with Amy and she was great.
Stanley SSuper helpful and pleasant staff to work with!
Averil SThe gentleman working here was very helpful. He made dropping off the truck quick and easy. He was pleasantly conversational.
Doug BFriendly helpful staff
Matthew CUber friendly, very efficient and knowledgeable. Everything was ready to go when I arrived! Access was easy both in and out with the trailer.
Victor FTrevor was extremely helpful and friendly!
Shantara PFriendly knowledgable and helpful staff! A good experience.
Matthew CI recommend to anybody because it's very good service
Alfonso AThe store was freezing cold it would be warmer for the employees
Tyler AExceptional service!
WENDA PGreat service! Will be back again.
Bill FNothing at the location I rented from can improve other than maybe computer tech service. Equipment and the man that runs that location is superb. Computer system needs an upgrade or debugged.
Lloyd SThis location was ideal! My only gripe is with UHaul itself. I’d booked and confirmed my rental at a location much closer to home only to be told within 24 hours that the trailer I needed was suddenly unavailable due to maintenance. While extremely friendly and helpful, the rep who informed me of this was unable to get another local trailer, though she really did try, so in the end I could either cancel my rental or go more than 30 miles away to another location. Really disappointing on UHaul’s part. Can’t sing enough praise for the staff at both locations, however. A long ways away, but great service once I got there.
Timothy TNothing. Experience was great. Trevor was very helpful and the equipment was all set to go when I got there.
ROY SThe 10ft truck did not start for about 10 -12 attempts. When it finally did start, I returned home and off loaded. I did not feel that continuing on with my move with this particular truck.
George HI absolutely had a great experience I personally don't think there is anything to improve.
Briana GI was quoted ~$150, including the miles I inputted at the start. Ended up paying ~$200..thankful for the service, not so happy about the hidden fees. Please be upfront about pricing.
Paula PThey were great to work with. I highly recommend Ideal Storage to anyone!
greg eThe personnel worked with UHaul service to allow us to drop the equipment off at the most convenient location. I was very grateful for their help and support.
Frank RNa
Florence BHave all locations as knowledgeable and service-friendly as your Kingston, WA location
Lloyd SThe only complaint i have is that the inside of the trailer smelled like marijuana and it permeated our items as well. Otherwise it seemed well maintained.
Jeffrey STrailer light wiring was burnt and shorting out causing fuses to blow on truck. Had only 1 working light during my 1800 mile trip due to lack of maintenance on trailer. Trailer was 100 percent the issue my truck works perfectly with all other trailers as it is well maintained.
Leonardo MNice people on both ends of the move.
Thomas RFriendly, professional, helpful, automated, easy
Steve SNothing it was just perfect.
ATHANASIOS VI would have liked to know how much I was charged. Weird dropping it off after hours. Especially since it was 3:30 in the afternoon. I guess they close early on Sunday
Jeanne HTrevor is awesome....don't change a thing!
CHARLES WGreat convenient location. Quick and courteous staff.
Doreen WExcellent service!
Maya LNo boxes or other supplies available
Jerome MAbsolutely great service. Friendly, effective, made it super easy. Good follow up
Ralph HSuperior customer service! A pleasure to do business with.
David BExceptional customer service. Top drawer in my book. Thanks
Clyde PThey always make it simple and easy I rented trucks and trailers from them a few times. Never had any issues. I recommend highly, and the service is great.
Liam HPerfect rental experience
Thomas TNot a thing! Excellent experience.
Maurinne GIncredibly professional, helpful and friendly. This was an outstanding experience.
Shawn LCan’t think of anything to improve service. Friendly, knowledgeable & professionals. Keep up the great job Trevor. Thanks for the great service.
KATHY AWas a good experience. Thanks!
WARREN RCan’t think of a thing to improve, very nice facility with friendly, professional, knowledgeable, service and had everything ready to go. Thank you
KATHY AThis experience was amazing. I have never rented a U-Haul before, but I would recommend U-Haul Ideal Storage Partner to anyone because they were amazing. Thank you, Trever, for all the amazing help you provided for me in this experience.
Connie PExcellent service
Mark MIt’s all good.
JUBAL FAlways great service and equipment.Have rented equipment here 3 times with no issues l
terry tAbsolute awesome customer service from J.C at Kingston Uhaul. Highly recommend this location!!!!
lonita hEverything was great
Jim CThe manager here goes went above and beyond to help us, even when if wasn’t his problem. My pre-arranged drop off location did not want to let me drop off there. Instead they wanted me to go 1+hours away and drip off my truck there !! No and no. I called Kingston UHaul and he was able to help get my truck finally checked in without a fee for extra days. (I turned it in exactly on time day it was due).
Celene SEverything is just fine. Nothing to improve.
Saulius KTruck leaked a lot of oil. I had to add four quarts over 1,300 miles.
Paul SHad all documents ready and in order. Demonstrated how to attach trailer to vehicle. Answered all questions and was very knowledgeable about equipment.
Christopher LGreat help from Travis in Kingston on the pickup side. He was friendly, informative and helped us out a lot!
JIM KTrevor is always pleasant does a great job, personable, listens and efficient in his duties! Best Uhaul experience ever!
BERNADETTE SCJ and Trevor are wonderful customer service agents at Ideal Storage. I will rent from them again.
Bruce B