Customer did not leave a comment.Steven V.
Customer Reviews for Iceburg Auto Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location provides above and beyond service.Raymond M.
Customer did not leave a comment.Joseph K.
Returning the truck , I was not comfortable going between two trucks to park. I guess I parked somewhere in the lot that I was not allowed. Got a phone call about it and told I could be charged after hours fee. I ordered dolly I never used so hopefully I can get refunded, also never received the furniture dolly AND I put more gas in the truck that when I picked up. Sorry a guy had to move a car and appreciate him not charging meâ€¦ but please consider the other above statements. Uhaul is not what it used to be when it's not an actual uhaul place.Crystal W.
The address was changed the morning of and it was missing the dolly.Connor R.
attendant/owner needs to improved with customer relations. Grettings of the day are in order when a customer comes thru the front door. Service with a smile goes far also.WILLIAM J E.
Customer did not leave a comment.ERIC R.
Customer did not leave a comment.CYNTHIA M.
Not a large lot, was full and no where to park.JORDAN L.
Customer did not leave a comment.JAMES B.
Personnel should be friendlier. Disorganized store needs attention. Might need additional staffing if overloadedDavid P.
Customer did not leave a comment.MICHAEL T.
Man behind counter was late opening store so I missed some of my time, he seemed harried, and whenever I asked questions he answered with 2-3 words or said he didn't know and wasn't a UHaul store. I had never rented a UHaul before so I was quite nervous and not sure what to expect. No one from Customer Service called me until after my rental time had started.ROBERT M.
Uhaul receipt retrieval is awful! Printed receipt shows zeros not the actual charge and to get it online is even more of headache. I doubt that I will use uhaul services again.Spencer B.
Noticed fuel gage was lower than stated on the pick up paperwork. Corrected it for me without even having to ask. Great service!Heather B.
Customer did not leave a comment.EVANGELYN H.
Uhaul's nationwide technology really let this be a flexible and easy move. I changed our moving day plans several times and every time it was easy.sean C.
Customer did not leave a comment.Edward F.
I ordered two hand trucks and dolly to be included with my truck rental and they were not in the truck. Also, no one was available on site to help, on a Friday morning? In addition, no one would answer my calls about the matter. Now I have to play phone tag with U-haul to get my money back for services not provided while I'm dealing with a move. This is added stress I definitely did not need!Joshua B.
Just make sure all equipment is on the truck that customer has rented.BELINDA G.
Customer did not leave a comment.PATRICK F.
Customer did not leave a comment.DANIEL W.
Customer did not leave a comment.CHRISTA D.
I had to scan my drivers license twice, the application never explained whyEdwin W.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.MEREDITH M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.JULIA M.
Customer did not leave a comment.CHERRY M.
Gas tank needs to be full.Vincent S.
Customer did not leave a comment.BELA W.
Customer did not leave a comment.Rebecca H.
Tried to return using uhaul.com and was unable to do it. Call customer service for more information because iceberg auto customs did not open until 11 am. When the employee arrived I ask him if he could help me since I have tried to return on line. His attitude towards me and the persons that were with me was completely unacceptable. Like he felt we were bothering him by asking the right way to return on line. Answers were rude and with an undertone. This is a customer who is trying to do the right thing when returning the uhaul trailer. Customer service was deplorable and will not rent or recommend this facility and location.Stella R.
I DID NOT RECIEVE MY DEPOSIT BACK AFTER RETURNING EQUIPMENT.PHYLLIS G.
This is about your truck only. I'm 6'3â€ tall and your dashboard covers the speedometer. Between 20 mph and 80 mph I could not see the speed I was driving without sucking my head to check and thereby taking my eyes off the road. It was incredibly dangerous especially when I would end up in high traffic situations. I was not able to adjust the seat in any manner that could have helped.ANDREW S.
Customer did not leave a comment.Peter G.
Customer did not leave a comment.Michael J.
The guy running the shop was excellent. I could tell professionalism and pride in his work matters to him. Five stars entirely for him. He reflects well on your company.MARK M.
The nicest person I've ever had the pleasure of dealing with renting a uhaul truck!JACQUELIN A.
Is there an app? It was hard for me to figure out. Was not super user friendly to check in and I could not check out. The guy helped me. Was my first time ever renting like this so maybe I did it wrong. I didn't get any texts or emails helping to link into the site to pick up. Was very complicated for me.katherine P.
Customer did not leave a comment.WESLEY A.
I reserved a Dolly, which was not there when I picked up (despite being confirmed). Parking wasn't clearly defined, sans some faded white lines out front. I received a call during my rental from the location asking me to move my car, that I wasn't in a parking space. Mind you, I would have to tear things down and pack up to drive back to the rental location to move my car, then back to finish the move. All this, at $0.99 per mile....no, thank you. I'm already having to do more work and made the move 3x harder than it had to be because I had to life/carry every box instead of using the hand cart that i had requested/reserved. In the end, where he felt that I should have parked was on one of the entrance/exit curb cuts for the street entry (there are two) - NOBODY in their right mind would think that the entrance from the street is a more logical and correct parking space than those with faded white lines. When returning, he took the keys and said he'd check it in later. I had to actually ask that he do so now and give me a receipt. POOR POOR operation - I live very close and would never use this location again.Michael C.
U-Haul rep was amazingly kind and patient.Michael M.
Customer did not leave a comment.Rachel M.
Customer did not leave a comment.Darielys Daniela D.
My confirmation was not on time, door the business was locked, had to call the guy to come to the office then he argued with me about having a reservation, then his computers were down, after completing the order he forgot to give me the dolly, so we had to make a return trip back to the office to get the dolly. Very unprofessional and disorganized.Paul Jason A.
Owner at Iceburg was very efficient with the handling of the rental.KEITH P.
Absolutely HORRIBLE service! He complained from the second I arrived until I was hooked up and left. When he was moving trailers around to get to mine he even had attitude in his actions. This was a horrible experience for me for a simple rental. We also saw a return come in and he walked out with a look of disgust as we had.Patrick M.
Customer did not leave a comment.ALAIN P.
Basil was one of the most expedient helpful customer service advocates i have ever met!MAZEN E.
Awful - arrived at pock- up 1 hr late- because I couldnt get out of work. They rented the truck we had reserved. Young girl at the counter was rude never had iContact was basically oh well you were late too bad. I explained that I should've known at booking that if I didn't make it right on the dot of the time that I would possibly lose that rental. I would've definitely called in To alert that I was still renting it I just wasn't able to leave work. I tried to rent anything else she said nothing was available I had to beg her to please call another place I really needed the truck to move. So she told us to go to this other place I would make a reservation for us and when we got there the guy had no knowledge of it and he had one truck and it wasn't ready. This is the worst U-Haul experience I've ever had.Denise B.
Basi,l the gentlemen at the desk, was pleasant and professional.charles H.
Customer did not leave a comment.Zaudibeth M.
Customer did not leave a comment.Marc J.
Nothing to improve. The gentleman who runs this shop was one of the friendliest of people. Nothing but respect. A+Elijah K.
Customer did not leave a comment.CINDY P.
Over charged my card and haven't called backSEAN V.
The customer service was definitely something to be desired at this location. I received the text message the day before to call and confirm so i did that. The employee said that our truck wouldn't be ready at our scheduled pickup time because he doesn't even open his shop till that time and would still need to clean it out. Now, this may not be his fault, the website should take into account of the business hours and prep time but how he handled it just rubbed me the wrong way. Would not recommend picking up from that location to anyone.Scott B.
Customer did not leave a comment.Ivana B.
Customer did not leave a comment.Jina F.
A1 servicedavid S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Bradley C.
Customer did not leave a comment.Andrew H.
You can't adjust the mirrors without a screw driver. I am a 5'2â€ woman so it was difficult to have good vision with the mirrors. The truck and service were absolutely great thoughjennifer G.
Customer did not leave a comment.MATT P.
Saff was very warm, supportiveJose G.
Iceburg Customer was prompt, professional and courteous. Everything went just perfectly and I would be glad, to do business with them again.william N.
Customer did not leave a comment.CHERY A.
Customer did not leave a comment.Nathan V.
Customer did not leave a comment.Tu M.
Lot is very small and kind of difficult to find room to park the truck.Renee S.
I had a little trouble with my phone gentlemen still inside after hours working cleaning help me out the next day when I drop the truck off he seen that I was walking with a cane gave me a ride home very helpful man I appreciate it he didn't have to do it thank you very much sirGreg H.
Customer did not leave a comment.Christie M.
The gentleman there was very helpful. Good customer service.Melanie C.
All went smoothly on returnKeith M.
I reserved a mobile pickup about 30 minutes prior to my reservation time. I received an email saying my reservation was received and I'd get more information after a specialist reviewed my request, but I never got an update. I showed up at 5:30 and attempted to selected â€œpick up my truckâ€ from the online dashboard but there was no option to do so. All it said was â€œupcoming reservationâ€. A worker at this location was able to help me with a counter checkout instead of using this fully mobile experience. I'm not sure if it was because my reservation was on such a short notice, but I imagine this could be an issue for others if there is nobody physically present during mobile pickup. FYI!JONATHAN C.
Nothing, service and product impeccable.Christie M.
Not the most personable person! Very direct and non-verbal. Personality of a robot!ROBERTO R.
Customer did not leave a comment.Jenny G.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.ERIC W.
Customer did not leave a comment.ZACHARY G.
Customer did not leave a comment.Jessi R.
First time I've rented from this location,would definitely rent from again.Friendly and courteous.CHARLES M.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Claudette S.
Lots of options (equipment wise) quick and easy.Cailen B.
Great service fast and reliableGino G.
Quick drop offJoseph F.
Customer did not leave a comment.Kurt S.
I felt like an inconvenienceDavid H.
Customer did not leave a comment.SANDRA R.
Customer did not leave a comment.Stephanie K.
Customer did not leave a comment.Clifford B.
Customer service was very friendly and was able to help me with some technical issues I was experiencing. Highly recommended.Mikey V.
Just keep doing it! This was a very clean, well maintained vehicle, and great staff. Thanks!John S.
Customer did not leave a comment.JOSE A.