Smooth transition from my possession to theirs so no improvements neededMatthew S.
Customer Reviews for In A Pinch Rent It
(U-Haul Neighborhood Dealer)
Martinsville, IN 46151
(@ Hwy 37)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 8/17/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Laurie R.
Great experienceElham J.
Customer did not leave a comment.Traci W.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.Crystal H.
Erica and Alex were so incredibly helpful. The day before I even rented, Erica was helping me on the phone to ensure I had the proper hitch which was a daunting task but she was so kind on the phone and helped me with ease. She went out of her way multiple times to ensure I had the best experience possible. Day of pickup, Alex helped me and answered each and every question I had. They were so kind and didn't rush me or their work. I even called this location when I was stuck outside of the drop off location and they were able to provide me with the local UHaul traffic control and said to call back if had any further issues of getting in contact with someone that can help. I will continue to recommend this location as they truly care about their customers.Rebecca C.
Truck break maintenance beeped the whole ride. Truck would shake if you went over 50 mph empty or full. Staff was friendly but if would not drive truck very far.Brandon T.
The front end felt like it was falling apart and the back where you put your belongings smelled like gasoline. Then I was charged an extra $75 and don't know why.Erin R.
Customer did not leave a comment.jay T.
Every person that we spoke with was nice and I had no issues with the people, but our experience with your process was awful. We were originally quoted for a move to a particular town in IN from FL. We were unsure of exactly where we were moving, so we kept our boxes in storage until we knew where we were going. Once we found our location, which was the next town over, less than 10 minutes, they wouldn't deliver to our address. They had to be delivered to a storage facility 18 miles away and we had to rent a truck and tow the boxes in two separate trips. Then we had to return the boxes and trailer the next day because the people at the Uhaul location needed the truck and trailer for the next day. We were never told when we booked the initial U-Box reservation that this was a possibility. The other option was to unload the boxes on site and then bring the contents to our house and unload them there, which would have doubled our work and we still would have had to return the truck the next day. Ridiculous for the price we paid to have these things shipped.Andrea W.
Excellent service and well pleased with pricing. Much appreciated!!susan W.
Customer did not leave a comment.Dave J.
The store worked very hard to remedy a vehical issue create by Uhaul corp.PETER E.
You should start with a FULL tank of gas and return with a FULL tank. the present system has too much opinions attached to were the gauge reads.John J.
Customer did not leave a comment.Michael B.
Speedy, friendly service.James T.
Customer did not leave a comment.Nancy T.
Everything was perfect! Thank you for allowing me the experience.Jessica P.
Staff extremely nice! Very helpful.Sophia S.
Customer did not leave a comment.Matthew W.
They were exceptionally! Great customer service.RosalieAnn L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.TY S.
Location was very rude and txt me accusing me of stealing their uhaul after I already paid to extend my rental , then proceeds to call me a liar, then after returning the uhaul I was sent a txt from the owner with a picture accusing of what I would have to guess is, I was using the van for illegal activity.. I'm very disappointed in uhaul and will not be using or recommending them to anyoneDustin V.
An absolute unbelievable turn of events on both ends of the trip. Systems and communications were not congruent! Then when I opened the door I could not believe how boxes had tumbled. Boxes were secure by rope and tape when shipped from Prescott, AZ.Radford K.
Everyone was very friendly and explained the whole process.Kenna H.
Excellent customer service.connie W.
Customer did not leave a comment.Lori B.
Price seemed a little high, but we drove 200 milesJeff A.
Customer did not leave a comment.Ron L.
Customer did not leave a comment.Laurie R.
Customer did not leave a comment.GEORGE W.
Customer did not leave a comment.Glenda M.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.John J.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.David F.
Customer did not leave a comment.WALTER D.
Thank you.Jeff V.
Super nice people nice truckJason G.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Dustin V.
The milage was not nearly enough, I went straight to the house and picked up my furniture and straight to our new house and went over the milage by 20 or so miles.Kevin B.
I didn't get a walk around by the U Hual store to check any damages. I don't know if that's something they should have done. I didn't notice but when I did I noticed the bumper was damaged. you could tell I didn't do it because it was rusted and I didn't get charged.Mike S.
Customer did not leave a comment.William B.
Customer did not leave a comment.steve A.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.nada J.
Very professional and friendlyStephen W.
Customer did not leave a comment.Pamela C.
Make sure that all the ordered extras, like furniture blankets, are indeed included.DIRK H.
Customer did not leave a comment.SARAH G.
Very helpful and professional.DAVID R.
I have been a customer of "In a Pinch Rentals" for some time. They always provide excellent customer service. The U-Haul rental was quick and easy. Great experience.Terry I.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.JAMES B.
Super nice people to deal with.ERIC C.
Nothing! The experience was easy and hassle free. Thank you!!MELISSA C.
Nothing, you all are doing great!!!! I feel terrible for not being able to remember his name, but the guy that helped us check the uhaul out and back in went above and beyond for us today and it was so appreciated! Will continue to rent from this location!!Sarah B.
Customer did not leave a comment.Bruce P.
Not a thing!DANIEL S.
Customer did not leave a comment.Sharon E.
Great place to rent from! I forgot my hitch and they loaned me a hitch so I didn't have to drive back home to get it. I sure appreciate them!!!ANN S.
Y'all are doing fineDONALD W.
Customer did not leave a comment.PATRICIA C.
Great customer service helpful staffJUSTIN N.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.PETER N.
Good job!DAVID R.
Great service. Easy pickup and return. Truck was old but did everything it was supposed to. No problems at all.GARY O.
Customer did not leave a comment.STEPHEN C.
Smile someEDWIN A.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Ann R.
Customer did not leave a comment.Joseph F.
We used H and G movers and they were very fast and efficient. This was in Martinsville, Indiana. The movers drove out from IndianapolisRICHARD M.
Everything went smoothly! There was one customer service member that refused to speak with me because my husband's name is on the account. Despite giving all the proof that I was working on his behalf and that I have been the sole person handling the move, this person refused to help me. I had waited 40 minutes to basically be hung up on. I never comment on customer service, but that was especially bad. Other than that instance, the people who came to pick up and drop off the boxes we're super helpful and kind. I would still highly recommend using UBoxes for anyone's small move.Kayl W.
In a pinch was great. The above questions are about the location itself not about u-haul as a company. I would never use u-haul again. They inflate their prices when you want to do a one way. You get charged for days you don't need and miles you don't use. No way it should be cheaper to bring the uhaul back to the same location instead of dropping it off where you're moving to. They advertise 39.99 a day and .70 cents a mile but that isn't the case if you drive one way. HORRIBLE COMPANYBRIAN A.
Very convenient spot and fast to get on the road.GEORGE M.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Nicholas M.
The communication between myself, U-haul and the movers was not great. I was always on hold any time I called and it took at least two people to get my questions answered. Then, our box was not on time - it was 5 days late. When I was notified that the box would not arrive on time, they shared that we would receive a refund of $50 each day that it was late. Three weeks later, I have not received any further information regarding a refund.Kelsie H.
Truck had a bad vibration, right rear inner tire very wobbly and the hub was greasy, needs maintenance before rented again!ROGER G.
I was very pleased with our rental experience. The staff was friendly and helpful and the truck was there when needed and in great conditionCHARLES M.
Excellent StaffCAROLE K.
Customer did not leave a comment.CRYSTAL H.
Customer did not leave a comment.JAMES ARTHUR R.
Customer did not leave a comment.STEPHEN P.
Customer did not leave a comment.James E.
Ben at "In a pinch rent it" was fantastic and a massive help. Other than that, literally everything else about the Uhaul/Ubox company was horrific, especially Mason at the delivery center. After my boxes were refused in Columbus and sent further away to Martinsville, Mason told me that it was my problem and that Uhaul would not deliver the boxes to me. My options given were to come tow the boxes one at a time over an hour each way to my house, or to rent a Uhaul truck and load the boxes into it. After Ben went above and beyond to help me get the delivery arranged, Mason was again rude about Uhaul promising the boxes were going to be delivered to me, said that they were going to make a special trip for me, and then charged me more than double the normal delivery fee. Of course, all of this was after days of getting the run around about where my boxes even were, the call center transferring my calls to the never ending call waiting, etc. Aside from one person, this was the worst moving and business experience of my life. I have used Uhaul numerous times throughout the years, but I will never use or recommend Uhaul again. Thank you to Ben for being the only person who actually cared about me in the slightest. I will be leaving him a very positive review, but I will be making numerous negative reviews, warning customers of the nightmare the is Ubox, and making a formal complaint to the BBB about how I was treated by Mason and charged extra for the delivery of what I was already promised as being a standard delivery in Columbia, MO. Thanks.Brian S.
Customer did not leave a comment.KAREN C.
This is the second time in a year I've rented from Uhaul. And this is the second time in a year I've not been able to get the equipment I've rented. I rented a van because I don't want to rent a box truck. I don't want to pay the extra. I don't want to sweep the crap out of the back before using. I don't want to be told I can go to a different location when I have a reservation for guaranteed equipment. If I had any other choice in my area, I'd use it. Subpar experience with unapologetic explanationsâ€¦ It's a crappy way to run a business.JOSEPH S.
Awesome group of people. I ran into major delays with hurricane Ida and they worked with me with adding a couple of days to my trailer rental.COLLINS G.
Called me the night my move before saying they may not have a ubox container for me and could not guarantee they would have something despite having made a reservation - caused so much stress that I had a panic attack. They did end up having a ubox for me, but the amount of stress and uncertainty this caused was enough for me to never want to use uhaul again. Also it's impossible to get through to customer service - I was on hold like 3 separate times for over an hour. No one has time for that when they are about to move.Stephanie R.
Calling either of my source office and destination office would take like an hour of waiting on the line. The website didn't have enough info to answer my questions.Ersan S.
Small parking lot, unsure where to park, etc. Personnel was nice.JOHN K.
Customer did not leave a comment.Kevin S.
They did a great job of communicating.Allison H. | Overall Experience
Was there to unpack a U-box. As luck would have it... in the midst of a thunderstorm. In-A-Pinch folks accommodated by allowing me to unload the U-Box indoors. TOTALLY AWESOME! definite 5 starsChristian J S. | Overall Experience
In a pinch called me a few days before my scheduled pick-up to try to convince me to use their movers. When I declined service, the employee insulted me over the phone and then hung up on me.Errek S. | Overall Experience
Ben and Alex were great. Great service. Very friendly and so simple. And they were ready both times and we were in and out with a smile. Thank youPrivacy R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!