Customer Reviews for In A Pinch Rent It
(U-Haul Neighborhood Dealer)

Clasificación:

3.0

I didn’t drop off. The trailer was not properly maintained and had to be towed away by roadside assistance because I refused to tow it any farther for my own safety.

Clasificación:

5.0

Store was closed. Should have another option for #3 at drop off. Scews your results

Clasificación:

5.0

Erica was so nice and very helpful explaining and helping me with options so I could make a good decision.

Clasificación:

5.0

Erika, Ben, and Alex were a pleasure with which to work.

Clasificación:

5.0

Always rent from In A Pinch, Martinsville. Great service. Thank you!

Clasificación:

5.0

Truck had low tire, odometer screen was broken, could have been sweep out. AC wasn't very cool.

Clasificación:

5.0

Love this place! The woman that helped me out, was so kind and made the process as fast as possible. ¡Gracias!

Clasificación:

5.0

Some dash lights were on, the cluster glass was broken and the gas cap was broken but still worked

Clasificación:

5.0

Everything was fine. I can’t think of a way to improve on my experience

Clasificación:

4.0

They were very accommodating

Clasificación:

3.0

drop off was on a day/time the location was closed, but it was an easy return. Did not see inside of store or work with personnel other than Vern by phone and he was great!

Clasificación:

5.0

Keep it up

Clasificación:

5.0

Agents were friendly and helpful. Pickup was easy to drive. A good experience.

Clasificación:

5.0

Kind, courteous staff set me up with everything I needed.

Clasificación:

5.0

Within an hour of finding out we needed one asap we called they had one paperwork was done when I arrived and we were on the road Within an hour of finding our our situation. Thank you for being prompt.

Clasificación:

5.0

We will miss in a pinch in Martinsville In. We have rented uhaul trucks from them in the past and it has always went smoothly. And thanks to uhaul we never had issues with the trucks we rented. Always worked for what we needed without any hassle.

Clasificación:

5.0

No complaints. Keep up the good work!!

Clasificación:

3.0

Trailer was not ready,(fender was out) at fist location. I have to drive 30 miles to get different one.

Clasificación:

2.0

We picked our rental up at 4:30pm, which was a 24-hour rental. We were never told differently; nor told a time the truck had to be back. After leaving the business, and after they had closed, we received a text saying our rental was due back by 1pm the next day. In the middle of the craziness of moving a four-bedroom house, I had to spend 30 minutes on the phone verifying we had our rental for 24-hours.

Clasificación:

5.0

The added expenses that are added on was not communicated before renting. Speaking of the safe trip and rental tax. This would probably not have kept me from renting but would have been nice to know. At return just handed them the paperwork and was told I would get a receipt.

Clasificación:

3.0

When I arrived at the store, I told the woman who assisted that I needed an appliance dolly (I had originally requested a standard dolly in error, as I had encountered glitches with website while ordering, the cursor jumping around and things I had clicked not registering or switching). In store, I apologized for the changes, explaining I had encountered some issues with the website, and said I had to move one particularly heavy item and didn't think MY dolly would work, as it had no straps. (I made it clear I already had a standard dolly at the move site) I had also apparently ordered moving mats during the glitchy online process, which I didn't need, and asked those be removed. The employee made the adjustments (or so I thought) repeated back my order, confirming truck size, approximate mileage, selected insurance, appliance dolly, and no mats. I confirmed verbally before she finalized the order and printed off the paperwork for signature. However, when I got to my destination, I found only a standard dolly. I called the store and the man who answered placed me on hold, then returned to say that was what I had ordered. Upon reviewing the receipt, I saw this was indeed what was listed, despite my assurance of the change. As feared, I was, in fact, unable to move the heavy vintage Coke machine up the ramp with the standard dolly and was forced to drive to a cousin's house to borrow his appliance dolly, which added mileage to the truck and resulted in additional rental expense. I absolutely admit I should have confirmed the actual paperwork before signing, but assumed all was correct, as the entire order was verbally confirmed. However, I did feel as though admission of a mistake or apology was in order, as I have no doubt the woman at the counter was well aware I had requested an appliance dolly, as I had specifically explained WHY I needed one with straps. Apart from this error, and the glitchy ordering process (which very well might've been due to my phone, not the website) the process was seamless and the truck was clean and well-maintained and I encountered no issues.

Clasificación:

5.0

Online request and reservation was flawless! Truck was clean and available as promised. Fantastic experience.

Clasificación:

5.0

Great Staff!!! Thank you! Our move went very well.

Clasificación:

5.0

I have dealt with In-A-Pinch before. They are great!

Clasificación:

5.0

Returning the trailer was so easy! One man quickly looked me up online, while the other went out to remove the trailer from the hitch. I think I was there maybe 5 min total. Kind and professional staff.

Clasificación:

5.0

Clean the interior of the U-Haul cockpit a little better

Clasificación:

4.0

Even though I followed the app inspection steps the local dealer wanted to charge me for returning the truck with fuel that was less than the paperwork, but documented on the app.

Clasificación:

5.0

Very convenient drop off location.

Clasificación:

5.0

Fantastic service & they made the rental service smooth and easy. Even though this location is in the next town over (they were the only ones that had a truck the size we needed) we will use them again in the future & recommend them to anyone looking for a U-Haul.

Clasificación:

5.0

N/C

Clasificación:

5.0

Best Uhaul in the area!!!

Clasificación:

5.0

Good customer service. In & out no problem. A+

Clasificación:

5.0

Gracias

Clasificación:

5.0

I rented this trailer to help with my move. While backing it in at the new house, the rear passenger side tire blew out. The tire did not look dry rotted or low on air, so I don't believe it was a lack of inspection or maintenance. As far as I know, I was still charged the full amount. A portion back would've been nice. Getting service for this was a great experience though. A repair person was there within a new hours though and I didn't have anymore issues.

Clasificación:

5.0

Maybe be open on Sundays

Clasificación:

5.0

The passenger's side of the van floor was dirty but otherwise very clean. Very nice people in the office. Enjoy renting from here.

Clasificación:

5.0

The trailer tags were out of date.

Clasificación:

5.0

Great staff, affordable, convenient, easy process

Clasificación:

5.0

Friendly staff and quick service

Clasificación:

5.0

Very nice people!

Clasificación:

4.0

Nothing was easy as could be. Signed paper and drove off was even easier to bring it back.

Clasificación:

5.0

Overall great!! Customer service was awesome!!

Clasificación:

5.0

Truck was older. Alot of play in steering and didn't have very much power. The people at in a pinch was great.

Clasificación:

5.0

I prefer the 5x 8 enclosed trailer with bi doors rathe than the type with roll up garage door style doors, that is the only one they had

Clasificación:

5.0

You guys are fantastic, wouldn't change a thing!

Clasificación:

5.0

Staff was very polite and helpful. Equipment was clean an in good repair

Clasificación:

5.0

Staff was awesome!!!!!

Clasificación:

4.0

Better maintenance on the trucks. I picked up my truck at 4:30 pm and drove it 4 miles to my home. After loading the truck I decided to move the truck at 8:45 pm and it wouldn't start. If I had waited until morning I would have been extremely upset to find the battery needed to be replaced.

Clasificación:

5.0

Young lady was very friendly, checked in and out no problem.

Clasificación:

5.0

They did a great job of communicating.

Clasificación:

5.0

Was there to unpack a U-box. As luck would have it... in the midst of a thunderstorm. In-A-Pinch folks accommodated by allowing me to unload the U-Box indoors. TOTALLY AWESOME! definite 5 stars

Clasificación:

1.0

In a pinch called me a few days before my scheduled pick-up to try to convince me to use their movers. When I declined service, the employee insulted me over the phone and then hung up on me.