Customer Reviews for IIF Mart
(U-Haul Neighborhood Dealer)

29 reviews

481 Washington St   Auburn, MA 01501

(508) 832-4121

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(508) 832-4121

481 Washington St
Auburn, MA 01501

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location was unaware of our reservation upon arrival. They also did not have all the equipment we ordered (moving blankets, dolly). In addition the truck battery had issues which added additional stress for an interstate move.

Matt Quinn 
Rating:
3.0

Took a while to get the key, employee didn’t know where it was or how to get it to me without calling for help

Kathryb Morawski 
Rating:
3.0

Customer did not leave a comment.

Philip Duquette 
Rating:
1.0

Did not set up truck so that I could pick up on 24/7. Caused me major delay in delivery. Waited for location to open and then girl didn’t know how to log into U-Haul system. I finally had to make a new reservation online and then just get the key from girl. Getting very difficult to trust U-Haul for rentals

CJ Goodrich 
Rating:
5.0

Customer did not leave a comment.

Linda Sullivan 
Rating:
5.0

Customer did not leave a comment.

Eliseo Torres 
Rating:
3.0

Don’t randomly change the pick up time the day before. Be reacheable by phone. Actually have the vehicle you promised us rather than nothing.

JUN YANG 
Rating:
1.0

Vehicle bed was very dirty and driver’s window leaked when it rained

Andrew Gordon 
Rating:
3.0

The vehicle was NOT cleaned. old food and empty container found in door pockets. Smelled bad - but did clear a bit when the AC was blasted. I had to sweep out tge back before I could use it as well as clorox wipes for all the interior surfaces. I ordered moving blankets online - but there were none, nor can you purchase any moving supplies here. Not a great experience. 😕

Monica McMullan 
Rating:
5.0

Customer did not leave a comment.

maritza cruz 
Rating:
1.0

The van was full of hair the van needed an alignment and the cargo van had a very bad smell

IVONNE LUGO 
Rating:
5.0

Truck diff needs some fixing

Lynn Feen 
Rating:
1.0

Customer Service sucks. I really regret renting from this location.

Janviere Umuhoza 
Rating:
5.0

Great customer service

AQEEL OR DERRICK AHMED OR WHITE 
Rating:
4.0

Minor confusion about how to obtain keys. Also did not get pads and Dollies are ordered but was charged

Richard Listerud 
Rating:
1.0

I would appreciate a phone call at 419-367-0443 to discuss the major issues we had with our rental. Thank you, MaRia Egger

MaRia Egger 
Rating:
5.0

Customer did not leave a comment.

DANNE FARRINGTON 
Rating:
1.0

Return app did not work. Had to wait 30 minutes on hold for a Uhaul person to answer my phone call and help me return the truck

Steve Donigian 
Rating:
5.0

Customer did not leave a comment.

Nicholas Rowe 
Rating:
2.0

When I entered the store to tell whoever was working that I had a U-Haul truck was extremely rude and not helpful at all. I will never ever ever go back there to pick up a U-Haul or drop off a U-Haul guy was a total asshole.

Robert Jachimccyk 
Rating:
5.0

The truck had a very strong smell of cigarettes and feces. Needs a better cleaning

Gustavo Prodocimo 
Rating:
3.0

The person who was working was watching TV when I got there, he barely acknowledged my presence and just told me to leave the keys. Apparently whatever was on TV was more important than doing his job. He finally disengaged from the TV when I told him how bad the truck is.

Stephen Simonian 
Rating:
1.0

You need somebody to comunícate and talk with customers

Ayman moawad 
Rating:
5.0

That was not where we supposed to pickup the truck. We were sent there after the self service one was a disaster. We called customer service we spoke to Matthew he was training he was so helpful. But he had to call his supervisor for help he was the rudeness person that we ever had to deal with. He couldn’t careless about us. Matthew sent us to one where we could deal with someone in person. I don’t think we would do it again.

Charles Dhimitri 
Rating:
3.0

Customer did not leave a comment.

Steven Juliver 
Rating:
3.0

I requested and paid for furniture cloths but they were not provided. I did a late pickup/drop off so the location was not open for anyone to assist, and the following day no one answered the phone.

David HAGSTROM 
Rating:
1.0

Tire pressure was half of what it was supposed to be and I asked the employee to fill it and he just said no, oil change light was on. Employee was just terrible.

DAN BRINKLEY 
Rating:
1.0

I rented the truck on March 21 around 6:50PM, returned the vehicle at the same day around 10:40PM, the total transaction was $63.94 for 15miles, but I ran 11miles. I received a call from a Uhaul member asking about the return date and time, I informed the agent, but eventhough, few days later I've got many different charges on my card in total over $233.95 for new rent that wasn't me. I can conclude, this place is not safe to give your card information even if you are just renting Uhaul truck. I called Uhaul and received a wrong amount refund. Really upset...

Thiago Rabelo 
Rating:
1.0

Worst experience ever! Will never use again nor would I recommend!

Jen Jackson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Moving Supplies

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