My main critique is the lack of communication of delays that were happening. My box did not arrive on time either to pick it up before loading it or to unload it. And when there was an issue some of the contractors of U-Haul were not very helpful to get the issue fixed. Instead they were loading all of their problems and timing issues on me.
Stephanie R.
Customer Reviews for I-81 Travel Plaza
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Didn't go in. I did a night drop off. The area could use some lights as it's not a well lit place and the location is sketchy so a person will feel more safe with better lighting.
Charita S.I had a friend drop it off and I personally wasn't there.
TEDDY H.Need more lighting where equipment is dropped off, but good big lot for maneuvering.
TANYA N.The people at this place were friendly enough. However, I really want to rate my experience with the Seattle offices. THEY ARE HORRIBLE! No customer service, lied to me, could not get their act together. I should dispute my charges because they took 10 days to get two boxes together that they separated. A TERRIBLE EXPERIENCE.
Angela D.Great customer service!! Couldn't be happier! The truck was clean and ready for us.
RAYMONDJOHN JR M.Was closed when I returned the trailer
charles R.Never using uhaul again if I can help it. When I opened my unit everything was upside down. Damages not covered and still have not been able to buy new furniture that was destroyed.
Oludamilola A.Personnel could not access by computer. Had to wait hours before getting released and free of any extra charges.
john H.Rented a truck for two days but turned it in under 24 hrs and was suppose to get some money back from UHaul but never did. From now on I'll deal with a different company.
Jimmy P.Uhaul changed my pickup location the day before my pick-up date to a location that was a 45min drive away from the original pick-up location. Horrible customer experience.
tim H.Nice people here. Very helpful and easy to work with.
Larry P.