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Rachel N.
Customer Reviews for I-81 Travel Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not like that this location was not open on weekends, the web site to get the truck was confusion and a pain to work through. This location lot was crowded and messy.
Joel B.That personnel be trained to assist and take care of customer needs and no one seemed to care if they helped him or not and when they did complete the rental uhaul was defective and he had to go to another location to get one. Took all day for a 30 minute transaction and then he gets a phone call that evening that he would have to return it over an hour away location; total experience was totally ridiculous and inconvenient. Paperwork was not completed on the return until yesterday.....unacceptable.
Ronney U.Lower the mileage fee. You are already putting the gas on the pockets of the customers, .89c per mile is ridiculous. Other than that it was awesome experience. Thank you.
Cassidy C.Terrible pick up process… was supposed to pick up at 9 am… owner of location not there even after 945
Levi A.Returned by U-Haul roadside service.
Patrick T.They were missing the ordered furniture mover and their only appliance dolly had a broken belt.
Colin M.This location is not equipped or trained to handle U-boxes. They cost me months of headaches, 60+ phonecalls, and about an extra $700 on my move. I feel like I was extorted
Jennifer J.Never gaves us our dolly which slowed down the moving time alot. Was told I could drop off truck anywhere and later put us on the busiest drop off street. Incorrect info. Given alot. When asked if I turned it in a day early with less milles would I get money back for that. I did not.
Earl W.Thieves lied about the gas. I went to the station next door and added gas to almost 1/2 tank. The truck had 3/8 tank when I picked it up. This thieving location did not come out to look at the truck and just took the key and said I was good to go. Later I get the email with the bill and they said I had les than 3/8 tank and charged me $15.00 for 3 gallons of gas. They are liars and thieves at this location. Don't trust the thieves at the I-81 Travel Plaza. And from the looks of it the name should be I-81 Travel DUMP.
Mark C.Uhaul was full of ants. Didnt get my furniture protective sheets. People we picked the uhaul up from were rude.
Tim S.Horrible service and staff very u knowledgeable
Samuel L.The staff was very helpful and went above and beyond expectations in getting everything set up for my 2100 mile cross country
James D.Very nice people eager to help in any way possible.
JAMES N.My main critique is the lack of communication of delays that were happening. My box did not arrive on time either to pick it up before loading it or to unload it. And when there was an issue some of the contractors of U-Haul were not very helpful to get the issue fixed. Instead they were loading all of their problems and timing issues on me.
Stephanie R.Didn't go in. I did a night drop off. The area could use some lights as it's not a well lit place and the location is sketchy so a person will feel more safe with better lighting.
Charita S.I had a friend drop it off and I personally wasn't there.
TEDDY H.Need more lighting where equipment is dropped off, but good big lot for maneuvering.
TANYA N.The people at this place were friendly enough. However, I really want to rate my experience with the Seattle offices. THEY ARE HORRIBLE! No customer service, lied to me, could not get their act together. I should dispute my charges because they took 10 days to get two boxes together that they separated. A TERRIBLE EXPERIENCE.
Angela D.Great customer service!! Couldn't be happier! The truck was clean and ready for us.
RAYMONDJOHN JR M.Was closed when I returned the trailer
charles R.Never using uhaul again if I can help it. When I opened my unit everything was upside down. Damages not covered and still have not been able to buy new furniture that was destroyed.
Oludamilola A.Personnel could not access by computer. Had to wait hours before getting released and free of any extra charges.
john H.Rented a truck for two days but turned it in under 24 hrs and was suppose to get some money back from UHaul but never did. From now on I'll deal with a different company.
Jimmy P.Uhaul changed my pickup location the day before my pick-up date to a location that was a 45min drive away from the original pick-up location. Horrible customer experience.
tim H.Nice people here. Very helpful and easy to work with.
Larry P.