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RICH B
Customer Reviews for Hyde Park Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I been renting from Hyde Park in Cooperstown probably seven years I’ve never found a place the equipment is as well-maintained, cleaned and courteous anywhere else
ROBERT CThe owner went above and beyond to get me a truck and trailer on very short notice.
Benjamin AFast service took no time to have ready . EXCELLENT SERVICE !! ☆☆☆☆ THANKYOU !
mark dHad problem with App closing down before I finished pictures. Hope there is no problem with return.
WAYNE GI can’t find a thing to improve on everything was excellent
Robert CVery easy check in and check out. Conveneint location also. Thank you.
Adam YNot sure i would ever do again. Was not expecting a charge for 140$ based on advertising. Not sure how that adds up?
Rebecca BExcellent, friendly l, flexible service with diligent followup. I strongly recommend.
John lFriendlier customer service and easier pickup and drop off.
Sara HUpdate the u Haul website so that off hours drop off is easier. We tried numerous times to access our account as directed but were unable to do so. Thankfully, there was someone to help us when we texted the phone number posted at the drop pff location.
Joyce KThe self check in system was TERRIBLE and is the only form of check in you can use here. The check-in process needs to be run on phones and my phone and my Dad's brand new phone as of yesterday couldn't properly run the 24/7 self service because it took up more RAM than either of our phones had. We ended up checking in an hour late because it took so long despite being at the location around 20 mins early. The reservation for this UHaul also sent us to the wrong location (the place I had initially ordered it) because the reservation still showed as being for pick up at that location rather than the one a scheduling phone call had moved it to. Check out was no better as the site crashed again while I was trying to take photos of the truck to prove no damage had been done. We were 5 minutes from being late to check out because this took another 40 minutes to complete. I was left guessing that the check out still took because my account showed that I had no orders/reservations ever when I tried to go back and check the status of the return. Also this location gave us the truck with barely a quarter tank of gas in it so we immediately had to stop which was really annoying. For the love of all this is holy try to find a UHaul location that has a counter and not this self-service model it was so frustrating and ended up putting us an hour behind schedule.
Isabel HVery friendly and helpful!!
samantha wMike was very helpful with the whole process!
Andrew HThis location was not available on the U-Haul app. The only reason I knew it was there was because it showed up on Google maps. I eventually spoke to the manager of this location and he was great and very helpful!!
Doug RGreat convenient super easy place to dropoff
Timothy MDrop off was just a lot with a locked box. It worked and everything went well.
Bill BContinue clean, well maintained equipment, efficient timely responses for signing out vehicles. Perhaps have more clarity by Dropbox signage. The helpful, friendly personnel were great.
Christine LKeep up good work, with cleaned maintained equipment
Christina LNeeds an office at the location
Melissa JMike, the Uhaul representative was welcoming and very helpful! I would highly recommend this location due to the simplicity of the process and quick setup. A quality experience!
Michael PHaving this site, in a bit of a remote area, made the move so much more convenient! We moved 3 hours away. We especially appreciated the option of hiring "Helpers" to load who did not need to travel to our new location - we had enough friends and family on the unloading end of the move.
Gary wThanks Mike of Hyde Park Service
Joseph KMOBILE APP checkout was not working. The PHOTO PORTAL to upload your license wouldn't activate. And, you couldn't complete online check in. Thankfully the the site manager was available to help check in manually.
Jan CI did not know what to do about not having a transponder for the thruway, so I ended up taking a different route.
Bruce MVery easy pick up. The owner meet us as we arrived and took care of us immediately. He was very friendly and knew exactly what to do to get us out and on our way quickly.
Charles IThe prices have increased far too much.
Paul KDrop off was easy. Great customer service!
Sherrie CMike was an awsome repesenative for your company...
Bryan KEasy to use the U-Haul app
Jack RMike is an outstanding U-Haul dealer. Very responsive and extremely professional!
Robert LMoving is stressful, but Mike and U-Haul made it very successful and easy.!! Thank you
Rose MSuper easy to drop off here. I will definitely use again.
PADRAIC MMike is very nice. Smooth transaction.
Alyssa MEverything went smoothly “Mike” was excellent! I’ve been using this location for years because of the reliability of equipment being operational, clean and hassle free.
BOB CThank you for the easy and hassle free UHAUL rental.
John sThe phone based pick up system is buggy and unresponsive, but the in person service was great.
Bruce MNothing. Everything was terrific! Can't get over how immaculate the truck was!! SO clean and well-maintained! Mike was so easy and wonderful to work with!
Maureen DMike Wilsey was very helpful and accommodating.
Colette TNothing
kenneth cMike took the time to text before hand regarding proper equipment needs and timing and made the process as smooth as could be!
Timothy SMike in Cooperstown was an unbelievable help Made the move much less stressful Thanks
Eveanne SNot the representative in Cooperstown’s fault, but we reserved a 15’ truck and got a 10’ truck. Not helpful.
Philip HGreat experience !
NORBERT JSurprise surprise. The website didn’t work again! It said it couldn’t find me, despite all my GPS location and tracking being on. It took about 30 minutes of restarting my phone, using safari and chrome and the app. Finally something kicked over and it worked. Not at all pleased by the website.
Eric MThere was no store for the tv box we ordered had to get one when we came back to Rochester plus was out of are way but we needed the truck thanks for the extra mileage I believe we were under the set amount which saved us money
Natale J