Customer Reviews for Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)

200 reviews

210 Old Ithaca Rd   Horseheads, NY 14845

(607) 739-3194

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 739-3194

210 Old Ithaca Rd
Horseheads, NY 14845

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good to work with Frank.

Edward Steinhauer 
Rating:
5.0

Customer did not leave a comment.

Steven agneta 
Rating:
5.0

Frank did an amazing job! Haven’t received customer service like this in a long while 5 star!! Rental was clean and ready to go. Thank you Frank.

Richard Sostre 
Rating:
5.0

Customer did not leave a comment.

robert rafferty 
Rating:
5.0

Customer did not leave a comment.

Mark Soulliere 
Rating:
4.0

Customer did not leave a comment.

Brian Tribe 
Rating:
5.0

Easy-peesy return. Quick drop off.

Jerry Zemaitis 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders 
Rating:
4.0

Customer did not leave a comment.

Douglas Kien 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders 
Rating:
5.0

Customer did not leave a comment.

kim sanford 
Rating:
5.0

Customer did not leave a comment.

Britt Woodhouse 
Rating:
5.0

Customer did not leave a comment.

Daniel Saunders 
Rating:
5.0

Customer did not leave a comment.

Glenda Hard 
Rating:
3.0

Customer did not leave a comment.

Nicholas VanGorden 
Rating:
5.0

Frank was very professional and the equipment was newer and well taken care of. He was prompt and professional while picking up and dropping off. Thank you!

MARCUS PATELUNAS 
Rating:
5.0

Suoer friendly and very courteous. Easy in and out with large parking area to take and return equipment from.

John Zazynski 
Rating:
5.0

Customer did not leave a comment.

Matt Coseo 
Rating:
5.0

I always rent from this location. Exceptional service always!

Michael McDarby 
Rating:
4.0

Customer did not leave a comment.

Liz McCarthy 
Rating:
3.0

The location itself was convenient, and I opted to get my truck contactless via the app. The store was closed when I got there, which wasn’t an issue. The truck I had should have been serviced because I had an issue with the wipers. They would turn off but not go down with the hand controls. I had to switch them off with the hand control and then physically get out of the truck and push them down. There was a note on my key that stated “ key is sticky wiggle to start”. I didn’t like the idea of a sticky ignition but I had no other option. I opted for 3 dolly’s in total and while checking out my truck, the app had prompted the dollys should be in the cargo area. Upon inspection of the truck the dollys were not there but I somehow still got charged for them. I have an ongoing dispute with U-Haul corporate for the charges. The truck had less than a quarter tank of gas, and when I returned the truck but had a quarter tank of not a touch more worth of gas. I was not credited for over fueling the vehicle. Though I cannot confirm if crediting back for over fueling is possible. The latch on the truck was also a pain to get open but after a few attempts I got the hang of it. The latch was a bit rusty and could use some lubricant. Overall the experience was okay, but I wouldn’t necessarily say U-Haul would be my first choice. For the last minute reservations I had I was just thankful to have a truck to begin with.

Colton Ellison 
Rating:
5.0

Customer did not leave a comment.

Robert Lysak 
Rating:
5.0

Customer did not leave a comment.

Don Casper 
Rating:
5.0

Customer did not leave a comment.

Kathy Cole 
Rating:
5.0

Nothing. Keep doing what you are doing.

Ken Seager 
Rating:
5.0

Customer did not leave a comment.

jason monroe 
Rating:
5.0

Customer did not leave a comment.

SCOTT MCKLEVIS 
Rating:
3.0

Customer did not leave a comment.

John Gfeller 
Rating:
5.0

Easier to go in store rather than try mobile app.

Sharon Nutting 
Rating:
5.0

My experience was Exemplary!! It was a last minute need for me and they were so accommodating.. not only that but they were so helpful and friendly from pick up to return.. I will Always choose Uhaul on Old Ithaca Rd !!

susan Fierro-difasi 
Rating:
5.0

Customer did not leave a comment.

tim ellis 
Rating:
4.0

Customer did not leave a comment.

Steven Mickinkle 
Rating:
5.0

Excellent customer service. Helpful and removed all the stress. Thank you

Glen LaNeve 
Rating:
5.0

Everything was fine. Ready when I picked trailer up very friendly and knowledgeable.

Thomas Donahue 
Rating:
5.0

Customer did not leave a comment.

Barb Thrush 
Rating:
4.0

The U-haul app needs improvement. It kept kicking me out and making me restart the truck checkout process. It reset once enough that I never entered the milage or gas tank level but said I had it rented. I had to call customer service to get them to send me a link and do it there. The same thing happened when I was trying to check in. The app kept loading a grey screen and wouldn't let me proceed with check in.

Justin Fossum 
Rating:
5.0

Check tire condition, air pressure oil levels before giving a customer a vehicle for out of state travel.

Daniel Llewellyn 
Rating:
1.0

I got charged way more than I was supposed to. I declined all insurance. When I addressed it they said that it would be corrected when I dropped the truck off and that he had a new regional manager that he has tried to call but was unable to get a hold of. I find this is fraud. I declined something, got a price, and was charged way more. When dropping the truck off the manager told me that he would not be responsible for refunding me the mistake.

Misti Slusser 
Rating:
4.0

Service was excellent, road construction was going on which made it more difficult to enter and exit the business.

Daniel Loven 
Rating:
5.0

Excellent customer service

Karen Wilson 
Rating:
5.0

Customer did not leave a comment.

Teah Watson 
Rating:
5.0

Customer did not leave a comment.

Stacey Batchelder 
Rating:
5.0

Customer did not leave a comment.

Jamey Jones 
Rating:
5.0

This guy was absolutely excellent. However, the elmira heights location on the miracle mile is a joke and all of those ppl over there should have reviews done. They are rude, crude, and unhelpful.

Thomas Sherrod 
Rating:
5.0

Maybe provide a jack with the 6x12 trailers so they are easier to remove.

Steve Barkalow 
Rating:
5.0

Frank always has the equipment I reserved, it is always ready when I get there, and he ensures everything is safely connected, I understand my responsibilities, and gets me on my way in a timely manner. You couldn't ask for more.

Robert Brace 
Rating:
5.0

Wonderful, friendly, and helpful people! Love going there!

Darlene Wilson 
Rating:
3.0

Customer did not leave a comment.

Michael Meara 
Rating:
5.0

Customer did not leave a comment.

Christopher magee 
Rating:
5.0

Customer did not leave a comment.

Catherinlynne Ruland 
Rating:
5.0

I wasn't able to use my cellphone to properly turn in the rental vehicle likely due to weak cell phone reception...

Robert Kaussner 
Rating:
5.0

Customer did not leave a comment.

Ron Bailey 
Rating:
5.0

Customer did not leave a comment.

Linda Brown 
Rating:
4.0

The web site was not working well, so it took over a half hour to try to register and I ended up going inside anyway. It made me late for my movers.

Darlene Wilson 
Rating:
5.0

Great service very helpful

Michael Travis 
Rating:
5.0

Customer did not leave a comment.

Thomas Sadler 
Rating:
4.0

Customer did not leave a comment.

HOPEDELIGHT GLOVER 
Rating:
5.0

Customer did not leave a comment.

William Bemis 
Rating:
5.0

Customer did not leave a comment.

Dustin Hansen 
Rating:
5.0

Frank goes above and beyond expectations to ensure you get what you need.

ROBERTDEAN BRACE 
Rating:
5.0

Customer did not leave a comment.

JILL KAUFMAN 
Rating:
4.0

The gentleman I worked with was fantastic. Very friendly and helpful. I got to the store about 30 minutes after my pick up time so he helped me get checked in and what not.

Teri Lingenfelter 
Rating:
5.0

Instructions on how to connect trailer if there is no one there to do it! Took us a while to figure it out and it was sleeting:(

JACOB ADAMS 
Rating:
5.0

Your prices are too high!!!

BRYANCHARLES BENJAMIN 
Rating:
5.0

Customer did not leave a comment.

AILEEN STEELE 
Rating:
5.0

Truck availability. I couldn’t get the truck I needed then the truck I got didn’t come with a ramp. The lady on the phone was pushy with her insurances. Accept no as an answer and move on please. I’d rather you tell me hey the truck your getting doesn’t have a ramp.

Andrew Kurtz 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSCOTT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

SCOTTA CODY 
Rating:
5.0

Just want to thank Frank for helping my out on my my needed moving trailer....he went above and beyond to help me find the right size I needed.....Thanks

MICHAELJOSEPH JR MANDELL 
Rating:
5.0

Customer did not leave a comment.

JAMESSCOTT YOUNG 
Rating:
4.0

Very friendly and helpful

Raymond Carney 
Rating:
5.0

Everything was very smooth, and service was great

LONNIE ALLEN 
Rating:
5.0

Customer did not leave a comment.

Darlene Rader 
Rating:
5.0

Frank made renting a U-haul a very enjoyable experience, He was most accommodating. He gives your company a good name. Armand Fusco

ARMAND FUSCO 
Rating:
5.0

Mr Morich has been my go to for rentals for many years. Always very nice, accommodating and over the top fire customer service!

Fred Kiser 
Rating:
5.0

The customer care that calls to set everything up totally sucks. They NEVER give you the location you choose. Why offer, if not every single time you send mr to another location. I have rented numerous times and it always works out the same. Last trip was told location 5 miles away. It was 25 min away a-lot more then 5 miles.

Francis Kramarik 
Rating:
5.0

Customer did not leave a comment.

goerge cochrane 
Rating:
5.0

Customer did not leave a comment.

Tara Hess 
Rating:
5.0

Great service

RICHARDALLAN KING 
Rating:
4.0

Customer did not leave a comment.

donna greene 
Rating:
5.0

keep up the good work

Joshua Scanlon 
Rating:
5.0

It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experience

Lorraine Wright 
Rating:
3.0

I asked for a furniture dolly and didn’t not receive one and was charged for one

Courtney Sullivan 
Rating:
5.0

Customer did not leave a comment.

Andrew Goodermote 
Rating:
3.0

Customer did not leave a comment.

Destiny Petty 
Rating:
5.0

Customer did not leave a comment.

SCOTTA CODY 
Rating:
1.0

No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.

James Long 
Rating:
5.0

The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.

Christopher Hoaglin 
Rating:
4.0

Customer did not leave a comment.

THOMASM GIUNTA 
Rating:
3.0

Customer did not leave a comment.

GERARDO LEAL 
Rating:
1.0

Store wasn’t opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I’ve ever had.

John Keuhn 
Rating:
4.0

Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.

William Sims 
Rating:
5.0

There was a very pungent odor in the uhaul.

Tara Cruz 
Rating:
5.0

Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.

Steven Recore 
Rating:
5.0

Customer did not leave a comment.

Tammy Schoonover 
Rating:
4.0

Truck and a leak and tow ended up breaking

EMILY KATHRYN LEWIS 
Rating:
5.0

Amazing dealership

frank morich 
Rating:
5.0

Customer did not leave a comment.

LUISF MADRID 
No reviews have been submitted for this location.

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