Just want to thank Frank for helping my out on my my needed moving trailer....he went above and beyond to help me find the right size I needed.....ThanksMICHAELJOSEPH JR M.
Customer Reviews for Horseheads Rental Center LLC
(Distribuidor de U-Haul del vecindario)
Horseheads, NY 14845
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JAMESSCOTT Y.
Very friendly and helpfulRaymond C.
El cliente no dejó un comentario.Darlene R.
Frank made renting a U-haul a very enjoyable experience, He was most accommodating. He gives your company a good name. Armand FuscoARMAND F.
Mr Morich has been my go to for rentals for many years. Always very nice, accommodating and over the top fire customer service!Fred K.
The customer care that calls to set everything up totally sucks. They NEVER give you the location you choose. Why offer, if not every single time you send mr to another location. I have rented numerous times and it always works out the same. Last trip was told location 5 miles away. It was 25 min away a-lot more then 5 miles.Francis K.
El cliente no dejó un comentario.goerge C.
El cliente no dejó un comentario.Tara H.
Great serviceRICHARDALLAN K.
El cliente no dejó un comentario.donna G.
keep up the good workJoshua S.
It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experienceLorraine W.
I asked for a furniture dolly and didn't not receive one and was charged for oneCourtney S.
El cliente no dejó un comentario.Andrew G.
El cliente no dejó un comentario.Destiny P.
El cliente no dejó un comentario.SCOTTA C.
No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.James L.
The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.Christopher H.
El cliente no dejó un comentario.THOMASM G.
El cliente no dejó un comentario.GERARDO L.
Store wasn't opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I've ever had.John K.
Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.William S.
There was a very pungent odor in the uhaul.Tara C.
Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.Steven R.
El cliente no dejó un comentario.Tammy S.
Truck and a leak and tow ended up breakingEMILY KATHRYN L.
Amazing dealershipfrank M.
El cliente no dejó un comentario.LUISF M.
They were very helpful.Walter B.
There may not have been time to clean thoroughly, but the truck was very dirty. I also could have used a lesson on operating the cargo door, specifically locking it. The gentleman who waited on me was very nice and friendly.Stephanie L.
We dropped off the truck while they were closed. All N/A.AARONBRUCE ELLSW E.
El cliente no dejó un comentario.Dan W.
El cliente no dejó un comentario.DANIELJOHN C.
The drop off process was easier than pick upDale L.
El cliente no dejó un comentario.Dorothy S.
El cliente no dejó un comentario.SHANDA W.
Great Uhaul location to do business with!MICHAEL M.
Make sure you have all the equipment before the person starts their move. I was short moving pads. I was not about to return to the facility to get the rest. I had to use my own blankets to make up the shortage, then I was charged extra for the shortage.Charles M.
El cliente no dejó un comentario.YOTAM E.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.kim M.
El cliente no dejó un comentario.evelyn A.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Timothy K.
Very friendly and efficientChristopher M.
No personal contact even using distancing. When you do make contact over the phone, we were told they are closing and to just park the vehicle and pit key in Dropbox.carol P.
El cliente no dejó un comentario.Beverlyn C.
El cliente no dejó un comentario.april S.
El cliente no dejó un comentario.Cristopher P.
El cliente no dejó un comentario.Jennifer C.
Excellent customer service, fast and friendly. Will absolutely return!evan E.
El cliente no dejó un comentario.Jake I.
PERFECT!!!! My experience couldn't have been better! When I arrived, the van was running and ready! It was a brand new van with only 140 miles on it. The process was quick and easy and we were on our way. When we returned the vehicle, same thing... signed a paper and off we went. The price was fair and reasonable and I will use them again for our BIG move next month! Thank you Frank and Dave.linda S.
El cliente no dejó un comentario.Cynthia L.
They were quick to get me in and out very professional and kind. If your in a jam and gotta haul anything these are your guys .Sam H.
The uhaul owner was very accommodating friendly and helpful. The wipers on the truck were noisy and I think needed replacing. The ride and comfort was awful. Like riding a bucking bronco.Carol G.
Excellent service. I didn't have a ball for my hitch and they installed one for me. Seriously, the nicest, most helpful people.Carla B.
El cliente no dejó un comentario.John C.
The folks at the Horsehead U-Haul were top-notch. Can't say enough good things about them Thanks, Johnjohn G.
El cliente no dejó un comentario.rae ann K.
The pickup went smoothly with a few glitches with the online bit - this facility desperately needs an updated computer, but the friendly and helpful staff made it smooth.Richard M.
The person at this location was excellent. He answered all questions and was super politejeffery K.
El cliente no dejó un comentario.Matthew E.
Not everything that I ordered was available.Richard B.
El cliente no dejó un comentario.ronald B.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Jeff S.
Drop off was quick and easyKenneth W.
El cliente no dejó un comentario.DAN L.
El cliente no dejó un comentario.Terry Z.
El cliente no dejó un comentario.Sandra S.
My only idea not a complaint just idea. This location needs a lighted open sign above the door. The non lighted paper sign was blocked by a vehicle in the parking area and the first time I drove by the lights werent on and it looked closed from the road. If the sign was above the door you could see that they're open more easily. Otherwise the experience was seamless and excellent.john L.
El cliente no dejó un comentario.Bosun J.
El cliente no dejó un comentario.Virginia L.
I have no received my bill ??? The tires were very bad and I got stuck on level grass. Cost extra hours to not be able to unload near the garage. I had to walk across the lawn with each load.Hexum J.
Flawless pick upHarry J.
Friendly customer service, quick pick up and drop off. Easy in and out parking lot. Van was in excellent shape.Marni J.
We reserved a 26 foot which was not available. We drove 250 miles to pick up this truck so it would have been nice if someone would've called to say 26 was not available. We had to take a 20 foot and trailer which was very inconvenient!!J Ray F.
Dave at the counter was extremely helpful and accommodating. I will be a repeat customer whenever I need to rent.David T.
El cliente no dejó un comentario.Willow B.
El cliente no dejó un comentario.robert A.
El cliente no dejó un comentario.James O.
El cliente no dejó un comentario.Jonathan Z.
El cliente no dejó un comentario.Randle J.
The drivers side Schock or the drivers side ball joint seemed to be gone.Pretty loud going around a corner.Also pretty scary Should be looked at.JOE S.
Initially scheduled online for an Ithaca, NY pickup, but was transferred to this place as the Ithaca, NY location supposedly could not get a 26' truck in time. Bit of a pain in the butt to drive 30 mins away when there is a u-haul location within 3 miles (and it is larger), but this location and the attendant were great. Efficient and courteous service.Mathieu A.
El cliente no dejó un comentario.Bonnie B.
have the correct truck size and time to pickupDavid S.
Could have purchased a trailer for just a little more than the 820 dollars I spent on this rental! Absolutely to high when could have rented one and drove up with one for half the price! Ridiculous but friends on Facebook will here about the outrageous price gouching y'all doCHARLES W.
El cliente no dejó un comentario.Antonio G.
El cliente no dejó un comentario.albert P.
El cliente no dejó un comentario.Michael S.
Great people great place to rent from!!!!Charles S.
VERY Friendly and competent staff.ARTHUR L.
Had difficulty logging in and so we didn't know if the truck was checked in because we dropped it off when the office was closed. We called the next dayKathy S.
Simply Train your employees on how to use the computer to rent a customer a vanPATRICK W.
El cliente no dejó un comentario.GABRIELLE M.