Customer Reviews for Hornsbys Garage
(U-Haul Neighborhood Dealer)

369 reviews

820 W Main St   Union City, TN 38261

(731) 885-8645

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(731) 885-8645

820 W Main St
Union City, TN 38261

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Beth F. 
Rating:
4.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

PJ J. 
Rating:
3.0

The gentleman who assisted me was quite sexist and very slow to process my information and paperwork. I felt uncomfortable.

Tammy H. 
Rating:
3.0

The gentleman who assisted me was sexist. He made comments about how the “girl” who usually handles the “computer work” was at lunch. It took him several minutes to get my order processed. In the mean time, other customers were in the area and made comments about where I was moving, which made me uncomfortable. Near the end of the check in process, the gentleman said “if I can figure this out, maybe I oughta put on a pair of high heels and run the computer stuff”.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

WYNN B. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

The woman who handled the transaction was very friendly and professional.

Bonnie R. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

Garrett R. 
Rating:
5.0

Very friendly and very helpful,,,will return for my next project

Russell M. 
Rating:
5.0

This location I worked with were exceptional in their every detail of care..

Victoria C. 
Rating:
5.0

Very friendly and great communication

George P. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

How long does it take to get my deposit back

Aaron B. 
Rating:
4.0

Receptionist was appalled by everything that went wrong with "my reservation". Kept apologizing, even though I told her nothing was her responsibility. Shame on you not holding up your responsibilities as a reliable company!

Becky M. 
Rating:
5.0

Customer did not leave a comment.

Paula R. 
Rating:
5.0

Customer did not leave a comment.

Martini W. 
Rating:
3.0

Make more room for the trucks that are being returned.

kiana W. 
Rating:
3.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Kaylee G. 
Rating:
3.0

It was a very long wait to pick up the keys to the truck. Previous customer had some problems so we had to wait. The gentleman that waited on us was very nice and helpful.

Diane C. 
Rating:
5.0

Easy check in to return vehicle online. Love the online so you have no wait time to return

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY I. 
Rating:
5.0

No need to improve. Great service, great location, and a great selection.

brian N. 
Rating:
5.0

she was very patient and in this world u have to appreciate that

Christine J. 
Rating:
3.0

I was seriously overcharged by a rude, overly assuming worker whom kept blaming miscommunication on a "slow" computer I was charged 194.00 the first day for the smallest truck at 29.95 daily rate.. plus milage she seemed to know more about than me and how many trips it would take me. I was completely convinced fir that price it had to be for the two days I had REQUESTED.. I was called on the shortly after the first 24 hours were up and told I was two hours late. I HAD to have the truck back by 8 the next morning.. I had previously agreed to that..I was also notified that I would be charged for another day.. I felt if that's so.. I should have the truck until 2:40 p.m. that afternoon making the most of my payment.. I took the truck back at 3:00 a.m.in the morning to ensure the 8.00 a.m. "agreement "" being a middle aged woman , alone.. I put myself in a bad situation.. as not to be charged.. I received an alert the next morning that they had charged ANOTHER 135.00 TO MY CARD.. for a day and a half rental.. that was extremely high..even if I had been late.. in my opinion I wasnt.. I tried to call twice to know what was charged and no answer.. she knew it was my number and didn't answer on purpose is my belief..I will never rent from this facility again..

TERRI W. 
Rating:
5.0

The folks at Hornsby's were great to deal with, they were extremely helpful and courteous.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

harold H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Very professional and helpful very much appreciated

Terry H. 
Rating:
5.0

Staff was very helpful.

tommy M. 
Rating:
5.0

Fast friendly service

sheila F. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

They changed my pickup time to 2hours earlier without asking. They must have changed many pickup times because there were many folks in line for pickup and that made a wait times longer.

Jeanne M. 
Rating:
4.0

Customer did not leave a comment.

jimmy C. 
Rating:
5.0

Very friendly staff.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jenelle H. 
Rating:
3.0

Customer did not leave a comment.

Kaycee H. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The lady that I dealt with was very nice and helpful. I highly recommend this place. Danny

danny S. 
Rating:
4.0

The trailer was dirty and filled with bark mulch!!!

Jeanne M. 
Rating:
3.0

Tell them to underestimate the mileage because U-haul will cheat them out of the difference. And charge for gas that was worth less than the mileage refund should have been.

kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

The customer service was excellent. The online experience was horrible. UHaul on a feather reaching spectrum was experiencing great difficulties with their web-based program, that is why I ended up doing my reservation in person.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Dortha B. 
Rating:
5.0

My brother and I were assisted with leasing a truck by Terry, friendly rep at the store. We had a good experience and would definitely recommend renting a truck from this location.

ELI W. 
Rating:
5.0

Customer did not leave a comment.

Charleston Y. 
Rating:
4.0

Customer did not leave a comment.

Doreen H. 
Rating:
5.0

Customer did not leave a comment.

Dara M. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

Customer did not leave a comment.

don N. 
Rating:
1.0

Customer did not leave a comment.

Roger S. 
Rating:
1.0

Truck was dirty, dented everywhere and location had no moving blankets after I ordered them online and went to pick truck up

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

The little girl behind the counter was absolutely beautiful

SUZY S. 
Rating:
5.0

Everything was great

JEFFERY V. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

bob R. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

None.

Willis H. 
Rating:
4.0

This garage was fine and helped out in a pinch. The question you didn't ask was how was my overall experience, which I would describe as a dumpster fire. My truck in Martin, TN never arrived and nobody ever bothered to inform me. I had to change locations and run out of work early to get the replacement truck in a different town. I doubt I will ever rent from you again

John L. 
Rating:
5.0

Great customer service!

Jeanne M. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
5.0

Customer did not leave a comment.

Ricky L. 
Rating:
5.0

The team at Hornsby was very helpful and really did a nice job getting me set up.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

deanna S. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
1.0

HORRIBLE! The lady upfront DANIELLE has no idea what she is doing. Never used Uhaul before and SHE insisted it was 50 miles so I said okay because she didn't give me time to add up the mileage and then when I returned it I had a EXTRA $50 to pay on something I didn't even get to add up. I WILL NOT BE BACK!

MADDIEKAT C. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Quincey P. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

JAY E. 
Rating:
5.0

The pull behinds could use washing more often… Last few I've leased were dirty on outside.

LARRY V. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Customer did not leave a comment.

beverley E. 
Rating:
5.0

Above and beyond service and assistance.

LARRY V. 
Rating:
5.0

Very helpful!

Jeanne M. 
Rating:
4.0

Walked in and gave clerk the key. That was it.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

This is the fifth time we have used Hornsby as our drop off location. They are extremely helpful and knowledgeable. This location is a pleasure to work with

Harold W. 
Rating:
3.0

Customer did not leave a comment.

Rick S. 
Rating:
3.0

Customer did not leave a comment.

DEMPSEY E. 
Rating:
2.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

On time, courteous people

Lisa C. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

DEMPSEY E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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