Hoppy's Food Mart was excellent and the staff was very kind from beginning to end. I will absolutely come back for my future moving needs. When completing the return, the app was buggy and did not upload anything taken, staff was incredibly patient with me as I had to retake all pictures. I managed to complete the return process by signing into the U-Haul website instead.Frank H.
Customer Reviews for Hoppys Food Mart
(Distribuidor de U-Haul del vecindario)
Sunnyvale, CA 94087
(El Camino Real)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This owner of this location provides great service. Something is wrong with U-Haul of Mountain View implementation. I felt the behavior of the staff here very frustrating and disrespectful.YAGNESHKUMAR R.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.ORLANDO C.
Hoppy (the store owner) is super nice and very helpful in straightening out some issues with the reservation. Great service.SHAUN C.
Excellent customer service here. From beginning prompt contact by phone (I was on the general waitlist online), to friendly in person appointment, to knowledgeable manager who assisted with details about the truck and move. This manager and location is a winner! Thank-you!Teresa C.
El cliente no dejó un comentario.TAHER T.
El cliente no dejó un comentario.Ozgur T.
At 7pm on the night before my rental Uhaul called to advise that my truck was not available and they switched my pickup location and changed the pickup time to 11am.Christopher K.
Very friendly and helpful store ownerSHAUN C.
El cliente no dejó un comentario.Brian V.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.ALVIN R.
El cliente no dejó un comentario.eric C.
Horrible attotude bu the ownerDAN K.
Outstanding service and courteousness. I appreciated the courtesy of holding my "guaranteed" reservation for a move to out of state, one way rental. It was a hard move date, no flexibility, and Hoppy made sure my truck was there and available though demand for it was sky high.ARNOLD A.
Great location, great agent. Second time I do business in a week. This time I had to leave my car while using the truck, and realized that there are plenty of parking spots in the shadow in the street within very short walking distance. I retrieved my car nice and cool (was a sunny hot day). Will not hesitate to come back. So convenient compared to other UHAUL locations.DIDIER F.
El cliente no dejó un comentario.MPHO M.
El cliente no dejó un comentario.Jianing F.
One of the cleanest UHAUL truck I ever rented ! Very efficient manager. Kudos !DIDIER F.
El cliente no dejó un comentario.Amber A.
El cliente no dejó un comentario.Martin N.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.GREGORY S.
Hoppy was super patient with us and went above and beyond to find a truck that would work for our needs (size and number of days). And his store hours are longer than other stores, which is important for early pick up and drop off late! Hoppy made me very Happy.TZUHAO W.
Mr. Hoppy is very helpful!!TIFFANY S.
They were SO helpful and made helpful suggestionsSUZANNE R.
El cliente no dejó un comentario.Ehab A.
Very friendly person who answered questions and responded courteously.DOUGLAS L.
The location is inside a grocery store - not what I expected!Nicola M.
No negative comments - the pick-up experience was excellent. The man at the register who gave me my key was very friendlyBrian P.
Great service and equipment.JACK S.
Nice service pick up and turn in. Clean carLINLIN Z.
Was on hold for Uhaul customer service several different times for hours, then it just hung up on me!NATHAN R.
El cliente no dejó un comentario.PATRICIA J.
El cliente no dejó un comentario.ADITYA S.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.JEANETTE R.
Not a thingVICKI A.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Gil B.
El cliente no dejó un comentario.DOUGLAS U.
Easy to find, ample parking.Erik V.
The app is very difficult to use. I couldn't pick up the truck Friday night at 8pm because the app took a long time and then went down. The system wasn't up until 1am. I'd called the sales reps 3-4 times, with 46-60min hold time every call, and they weren't helpful at all. One of the even updated my reservation to the wrong date! At the end, I wasn't able to pick up the truck until the next morning when there was reps in the store. Worst experience ever! U-Haul touchless pickup sucks!YEUKHEILUCY Y.
Wonderful customer service experience. Gentleman who checked us in at Hoppy's was cheerful and attentive.JUDY R.
Hoppy and his crew are awesome! Very friendly and professional. I'll always come back to Hoppy's for my Uhaul rental needs. They also have a nice selection of liquors! Thanks Hoppy!!GABRIEL THOMAS O.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.YUANLIANG Q.
El cliente no dejó un comentario.NUNIA R.
The App is very poor and needs improvement. Errors occurred frequently and I had to redo the return process for multiple times.Pai-Yu C.
El cliente no dejó un comentario.JOSE H.
I appreciated how fast and efficient the store manager was - and how he encouraged me to return the truck to HIS location to save me money. Unfortunately, returning the truck to Sunnyvale would have been inconvenient - but i had NO idea you could save so much money by bringing the truck back to the location you rented it from!KAREN S.
Drop-off procedure was a bit confusing; I wasn't sure whether I needed to do anything other than turn the key in. Eventually I noticed the text message.Keith B.
Nothing. Customer service was above and beyond. Hoppy was very friendly and exceptional.TIMOTHY G.
El cliente no dejó un comentario.NARESH K.
El cliente no dejó un comentario.KARTHIK P.
Very accommodating, they helped me out a lot with the rental and when I had delays in my move.JOHN M.
So easy and no line or waiting!REBECCA M.
Sub:: Request for refund of excess filling of petrol in the vehicle through an oversight on my part. Dear Sir/Madam, This has refence to the vehicle no. BE 1960G used by me for U-haul contract number 25851197 on 28.4.21 for shifting luggage from my residence at 720,Blair court to Spruce Apts, 655 S Fair Oaks complex. While the vehicle has served the purpose for which it was taken from you, I have observed excess filling of petrol for travel of only 6 miles for which I furnish the details as below:: 1 ) First filling was done of 1.66 gallons amounting to 5.98$ 2 ) Second filling done of 2.59 gallons amounting to 9.32$ 3 ) Third filling was done of 6.39 gallons amounting to 22.94 $ Total petrol filled by me of 10.64 gallons amounting to 38.24$ As the barometer never moved after first and second filling of petrol, the third filling done by me was in a hurry as the vehicle was to be returned in time which I submitted at 10.12 pm. This third filling done by me was a sincere attempt to ensure the barometer returns to its original position. However this third filling is definitely an excess through an oversight on my part. I being a first time user of vehicle, I sincerely request you to, kindly refund me the substantial amount considering overfilling of petrol for vehicle travel of only 6 miles. I have the bills of all 3 filling and I can submit the same if required. Considering the merits of my case, I have put a sincere request to you for refund of the excess amount paid by me, which I hope you will honor and oblige.Ruchir N.
El cliente no dejó un comentario.Harshath J.
El cliente no dejó un comentario.HOLGER P.
El cliente no dejó un comentario.TAEHYUN K.
Nothing. Hoppy is wonderful.KATHLEEN S.
Everything was great. Except downloading of receipts. Knowing it is an interaction of my laptop and your systems,..... however I had to print the receiptsMARK P.
Quick and efficient.REBECCA M.
El cliente no dejó un comentario.ANGELA B.
El cliente no dejó un comentario.MARC T.
Hoppy is a great Uhaul representative!PATRICK S.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.ANDREH K.
Wonderful! Gentleman was kind & patient, super helpful. Extended our rental a few hours for no charge, and was very sweet when we forgot to return something (our bad!). It's a little hidden, but GPS takes you there just fine.KELLEN H.
I didn't have a problem with the location. I had a problem with your mobile checkin.Tarik B.
App experience was terrible. Don't use it. Took 45 minutes to be approved - if I hadn't added an extra hour in advance, I would have been late for drop off because of this delay. Hoppy was great and did his best to help, but the U-Haul software was fundamentally busted. 9-foot van was very clean and drove well and had much more interior room than I expected.Ivan E.
El cliente no dejó un comentario.KRISTOPHER O.
El cliente no dejó un comentario.HARSH M.
Passenger mirror was extremely loose! Very dangerous had to drive 450 miles and make it to my location and could not be late or I wouldn't get paid. Called customer service and they wouldn't give any type of discount for safety issues.VINCENT W.
Reduce mileage rate :)GARY W.
El cliente no dejó un comentario.DANCHENG S.
El cliente no dejó un comentario.Alexander H.
El cliente no dejó un comentario.JUSTIN P.
The guy who rented me the truck. Was very efficient and kind. I'll come back to this location everytime that I need a UHaul.HECTOR H.
No issues here with the location only issue is had to go about 30 minutes out of my way to get the truck. No slieght against the location I went to since they had a truck but would like to not have to drive so far to get said truck.Dru B.
El cliente no dejó un comentario.Ameya L.
El cliente no dejó un comentario.MITCHELL C.
The man in the counter is very unfriendly and hostile with the costumers! Doesn't like questions and seems like he is not even listening to you! That's the only reason for a very negative feedback, because everything else was ok.Carlos P.
El cliente no dejó un comentario.Ziad A.
El cliente no dejó un comentario.dexing C.
El cliente no dejó un comentario.Ishan S.
El cliente no dejó un comentario.Dhruv M.
El cliente no dejó un comentario.Trushar P.
Provide a printed manual instead of having to print online, which was not possible or convenient for me. All else was perfect. GraciasMansour A.
El cliente no dejó un comentario.Vladyslav T.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Jonathan D.
El cliente no dejó un comentario.Sidney C.
The App. it's extremely annoying and inefficient that i have to enter my Driver License details and picture every time i reserve a truck, or the fact that you don't keep my credit card details although i ask for it. the app can be significantly improved.JACOB S.
El cliente no dejó un comentario.Oleg S.
El cliente no dejó un comentario.Anil B.
El cliente no dejó un comentario.Adony B.
El cliente no dejó un comentario.Bryan M.