Comentarios del cliente para Hoover Encore Citgo

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Testimonios de recientes clientes de Hoover Encore Citgo

Grado total:

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Gregg R.
Grado:

El cliente no dejó un comentario.

CECILY N.
Grado:

El cliente no dejó un comentario.

Johnny H.
Grado:

The mobile check out was awesome

Memory R.
Grado:

The guy and lady there was so rude. They wouldn't come check the truck. Wasn't polite in telling me where to park the truck. There customers service skills needs improvement.

Caleb H.
Grado:

When we arrived they did not have a truck ready for us. They didn't speak good English. She asked me where I wanted to return the truck, I responded "In Madison where I reserved to drop it off." She gave us a contract and a key. We then discovered after leaving that the truck leaks severely. Next, we discovered that she changed our reservation to an in town pick up instead of a one way. The contract says in town but the key to the truck said one. Doesn't make sense. So I spent over an hour on the phone this morning trying to get it worked out. No apologies were given nor even a discount or refund. Your outsourcing companies dont have a clue what they are doing. I wont rent from them again. When we went to drop off the truck the man who handles the uhaul truck rentals was not even there so we had to speak over the phone which he did correct the payment. I'm completely disappointed with uhaul today. Poor service to the max.

Samantha T.
Grado:

El cliente no dejó un comentario.

Linda S.
Grado:

El cliente no dejó un comentario.

Joseph B.
Grado:

They suck. No other words for it. It was at a gas station, which was poor judgement on my part. There was only one person who could actually do a transaction and she went missing for days after I turned it in, even when I went back to get my money back she wasn’t there. It was supposed to be $66, but it turned out to be way more. Just don’t go here, ok?

Rhonda J.
Grado:

This location is run out of a convenient store not a very professional local to represent Uhaul. I was Scheduled to pick my 24 ft. Truck up at the Pelham location but I was told they didn’t have the 24ft truck that I call and reserved! Then someone from the Pelham location call me Monday morning asking where the truck was. I informed him that I took the truck back to the Hover location on Saturday, I pick the truck up on 5/8 in the gas tank. I bought it back on full. I lady at the Hoover location said she could not credit me for the extra fuel. You better believe if I had bought it back below 5/8 she would have changed me!! I was told the bill would be 298.77 why I was charged 376 I’m not sure. I will look for a different company next time!!

Mark W.
Grado:

Language was an issue at both locations but in both cases, another person helped who was more fluent

destiny M.
Grado:

First of all, when I say I’m moving and the place sets it up for me and tells me I can return it anywhere in the area then the other location says they set it up as in town rental so therefore I have to return it at the location I picked it up at. Which charges me MORE gas and MORE per mile and I had to drive an additional 40 miles because of someone else’s mistake. When I finally get back to this location the man said he will have the head lady call me. Since they made the mistake. That call NEVER happened. Then I finally get a receipt 5 days later saying it’s an ADDITIONAL $96. This is about the WORST place and business. I’m highly upset and dissatisfied. I will NEVER use or recommend UHaul or this business ever again.

Clifford F.
Grado:

El cliente no dejó un comentario.

Rosevelt M.
Grado:

El cliente no dejó un comentario.

ALICE W.
Grado:

El cliente no dejó un comentario.

John G.
Grado:

El cliente no dejó un comentario.

Andrew B.
Grado:

El cliente no dejó un comentario.

Olivia T.
Grado:

El cliente no dejó un comentario.

William R.
Grado:

I was overcharged for gas when I brought it back where I was told to bring it back on per contract.

DIONE B.
Grado:

I drove exactly 12 miles and was charged for four gallons of gas. I told the employee that the tires were low and needed air. He pointed outside and told me the air pumps were out there. I’m renting a truck from this moron and he can’t even air up the tires? NEVER AGAIN! It was like a customer service nightmare! My 24 yr. old son was with me and he even wanted to just leave and go somewhere else!

kelley H.
Grado:

El cliente no dejó un comentario.

erica W.
Grado:

The people there have a nasty attitude and smart mouth

joseph C.
Grado:

This should not be a U-Haul facility. It is a gas station/convenience store.

Linda N.
Grado:

The truck was filthy and hard to drive. Absolutely no customer service.

Paul S.
Grado:

El cliente no dejó un comentario.

Gary J.
Grado:

I’d like to know why my reservation was “updated” from a location near me to a location 15 miles away.

Adam B.
Grado:

El cliente no dejó un comentario.

Patricia M.
Grado:

Check out the trucks and equipment that’s on and in the truck before you rent them out.

Gwendolyn H.
Grado:

El cliente no dejó un comentario.

Marquaia S.
Grado:

El cliente no dejó un comentario.

Paul M.
Grado:

I left a small piece of carpet in back on purpose. Thought it might be useful for the next renter. Charged me a $40 dollar cleaning fee. What a rip-off!!! Also, moving help that I reserved in hover didn’t show. Need a refund!!

John D.
Grado:

El cliente no dejó un comentario.

Judy S.
Grado:

El cliente no dejó un comentario.

Gregory M.
Grado:

El cliente no dejó un comentario.

MIke D.
Grado:

El cliente no dejó un comentario.

Geoffrey P.
Grado:

El cliente no dejó un comentario.

Mark T.
Grado:

Truck was not clean. Debris left in back of truck. Some blankets dirty

Bill W.
Grado:

Windshield bug spattered and dirty. No washer fluid in reservoir. Person following me said there appeared to be something wrong with brake lights and turn signals - strength/brightness varied.

Brandi M.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

El cliente no dejó un comentario.

kim P.
Grado:

El cliente no dejó un comentario.

Andrew G.
Grado:

Very easy to check out, location was also gas station so filled up at pump and turned keys over to store clerk. First time user but loved how U haul rental locations are seemingly everywhere. Most convenient to use!

Tamara S.
Grado:

El cliente no dejó un comentario.

JAMES C.
Grado:

The van I used did not record the fuel correctly. When trying to fill the van half way the needle malfunctioned forcing me to fill the tank. When asking for a refund or instructions on how to return my over fill amount I was given a number 800 468 4285. The person at that number told me they were not in my city and they could not help me. I intend on filing a corporate complaint to have my over payment returned

Bruce B.
Grado:

El cliente no dejó un comentario.

Marsy M.
Grado:

The associate did not have any experience with U-Haul so it took the process longer. The Hoover Monach location is a very tight spaced area for a 20 ft truck without room to drive comfortably. I had issues with getting the keys due to miscommunication by representatives failing to mention that it closes at 5pm yet they reserved me for 6:30pm without mentioning the steps on using the 24 hour service I later found out about. This entire process was not effortless and did not make my moving easier as your slogan states.

Brittany B.
Grado:

The guy (Andy Echols) on call for this location was AWESOME, AMAZINGLY HELPFUL, and really saved me from a horrible experience otherwise. He answered every time I called, answered my questions, was willing to help me by extending the truck, and had a great attitude. He helped me with the following problems: 1. I couldn’t find the order I placed online even with the reservation number, phone number, name, email, etc. 2. The man in the gas station didn’t speak English and was not able to help in anyway (even though he was the one that was supposed to give me my key and dolly) until we called Andy who had to call another girl and we finally got it worked out. 3. I had to go back for the dolly that was supposed to be included (also probably caused by communication barriers). Overall, I will never use the online process again. It is too much trouble and I’ve had MUCH better experiences when dealing with an actual u- haul site. I cannot say enough how much I appreciate Andy for all of his help.

Hardik P.
Grado:

El cliente no dejó un comentario.

James J.
Grado:

El cliente no dejó un comentario.

Shawn M.
Grado:

El cliente no dejó un comentario.

Julia B.
Grado:

Thank you so much. Very nice lady that helped me! Definitely will use them again

Brian P.
Grado:

El cliente no dejó un comentario.

Richard D.
Grado:

There was a great deal of confusion about my reservation. The person had no knowledge of it, and spoke very little English. To say it was difficult is an understatement.

terry Y.
Grado:

Had trouble communicating with the proprietor. Very loud music was playing in the establishment and it was hard to hear and understand him.

amy S.
Grado:

El cliente no dejó un comentario.

Christopher G.
Grado:

El cliente no dejó un comentario.

RYAN L.
Grado:

El cliente no dejó un comentario.

Vincent T.
Grado:

El cliente no dejó un comentario.

Timeka D.
Grado:

Very nice and helpful associate

Doug G.
Grado:

El cliente no dejó un comentario.

Brian R.
Grado:

Very helpful and responsive staff at the Monarch location which may be picking up and dropping off the truck a breeze! Thank you so much for your help…

Ved M.
Grado:

El cliente no dejó un comentario.

Barry K.
Grado:

El cliente no dejó un comentario.

Jackie A.
Grado:

The young lady at the store was very friendly when I arrive and when I brought the truck back. Good service!!!

Claudette W.
Grado:

Location is a Citgo gas station that lacks space

lindsey C.
Grado:

Close this satellite location, nothing......NOTHING was correct

Jesse B.
Grado:

Everything went well except for the fact I was charged for fuel before I even took the truck then filled the truck back to where it was before I used it and still got charged for fuel and was told that's just how it is.. what kind of crap is that?!

kim P.
Grado:

New windshield wipers. Have windows all cleaned after each use

SHENITA M.
Grado:

The individual who assisted with my check in was totally unaware of what needed to have been done to complete the process. I had to walk him through much of the process, and I have never been a Uhaul employee. He was also very rude and told me I need to use a credit card the next time to make the process easier (for him).

Julie M.
Grado:

The original place we picked didn't have a truck our size, this was the one chosen close to our location. It was a neighborhood convenience store in a lower class area. The cashier couldn't understand English well. We had rented and paid for two dollies and 24 furniture pads. There was one furniture dolly in the truck- just thrown in the back No furniture pads. The cashier didn't know what furniture pads were and called the manager. I spoke to him on her phone and he said since the original truck was rented at another place, he didn't have the equipment.

ROGER M.
Grado:

It was somewhat difficult to locate, even with GPS. If a larger sign was there it would be helpful

lynne M.
Grado:

El cliente no dejó un comentario.

Thomas P.
Grado:

Have more than one person manning the cash register smattering pickup location

kelly S.
Grado:

I plan on calling direct but here is a summary. The location is a slum. They barely speak English. Cannot Work the Uhaul computers. Did not properly attach trailer to vehicle. Because of debris in trailer that I could not remove my motorcycle slid sideways upon loading. Abhorrent!!!!!!

Stephen B.
Grado:

Hard to find a U-Haul store when the equipment isn't visable and kept behind a CITGO gas station

Richard D.
Grado:

I would recommend good nag to a UHaul location that is equipped the address any issues. We had to try 3 different trailers to find one where the brake lights worked.

Tommy S L.
Grado:

El cliente no dejó un comentario.

CLARENCE M.
Grado:

El cliente no dejó un comentario.

Jared J.
Grado:

El cliente no dejó un comentario.

kim P.
Grado:

It would be nice to be able to view your rental order / account online. Also I called customer service and held on phone for over 30mins. No one ever answered.

SCOTT S.
Grado:

El cliente no dejó un comentario.

Mark C.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

El cliente no dejó un comentario.

WENDOLYN M.
Grado:

It seemed a little unorganized but the staff was very friendly.

Roger D.
Grado:

Would never use this location again. When questioned the U-Haul rep there if this was the right size truck ordered he said “call U-Haul”. I said “you are U-Haul” and he turned away. Terrible service.

James S.
Grado:

I have rented UHaul trailers several times and I've never had to hook trailer up myself . They didn't check for damage before leaving . Also I keep hearing banging coming from trailer and hand truck was inside that I didn't rent .

Alexandria L.
Grado:

El cliente no dejó un comentario.

ray R.
Grado:

The young Lady here was very good forgot her name. But it was good!

Douglas P.
Grado:

They were OK, but nothing like my pick-up.

Matthew L.
Grado:

El cliente no dejó un comentario.

Kenneth H.
Grado:

They should have someone available to assist customers with hookups.

Alex P.
Grado:

El cliente no dejó un comentario.

ZION M.
Grado:

El cliente no dejó un comentario.

Teresa E.
Grado:

El cliente no dejó un comentario.

Ernie K.
Grado:

El cliente no dejó un comentario.

BLAINE M.
Grado:

U-Haul SUCKS!!! Overcharged. Eq wasn't Funtional and customer couldn't resolve the problem in a timely manner.

PERRY B.
Grado:

Attendant at the return facility did not show any concern that the vehicle had leaking problems. he did not even get out of his chair to verify that the fuel had been filled or that the tow dolly I used had been returned. It was like he could not even get out of his chair. I have never been more disappointed in a uhaul return facility

Scot A.
Grado:

Showed up at 11:30 to drop off the trailer. Told to come back after 2:30. No where in the contract did it state I couldn't drop off the trailer at any time during the day prior to the 'return by' time. I parked the trailer in the U-haul parking area and departed. Got an electronic receipt about an hour later

Jason C.
Grado:

Dropped me off at a gas station. No customer service there. I paid for moving supplies. Had to make another stop. They didn’t have my order. Horrible experience. I don’t understand how you treat customers like that.

Courtney O.
Grado:

Long wait, they charged me for over 100 miles and I went 19 i went only .5 miles to my apt then 9 miles to my storage and 8.5 back to the uhaul place

Angela M.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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