Customer Reviews for HomeRoom Furniture Inc
(U-Haul Neighborhood Dealer)

256 reviews

1115 S Noble St   Anniston, AL 36201

(256) 847-7307

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 847-7307

1115 S Noble St
Anniston, AL 36201

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a seemless experience. No complaints

Douglas Rose 
Rating:
5.0

Customer did not leave a comment.

Frederick Curtis 
Rating:
4.0

Customer did not leave a comment.

Michael S Ruffin 
Rating:
5.0

Customer did not leave a comment.

Kayla Montgomery 
Rating:
5.0

Great costumer service.v

chuck sekel 
Rating:
1.0

Customer did not leave a comment.

Ramonica Hill 
Rating:
5.0

Perfect

JUANITA WOOLF 
Rating:
5.0

Nothing

EDDIE LEONARD 
Rating:
5.0

Great staff, very friendly !!

Jeffrey Marion 
Rating:
5.0

Angela was absolutely amazing !!!!!!! over the past several years I have had the chance to interact with 10 or more different UHaul locations. This experience for exceeded any of my expectations!

Robin Renfroe 
Rating:
5.0

Customer did not leave a comment.

Kristie Griffin 
Rating:
4.0

Customer did not leave a comment.

Shamiya Burnett 
Rating:
2.0

I wanted to use the app to not have to talk to the person in the store However, when they asked for my references I gave them the information on the app then they kept saying it couldn’t be verified but they never called my references because we were all together and our phones never went off So I went inside and it still took forever and the price on the website was not the price I had to pay I paid almost $100 just to rent the truck for less than 2 hours I’m so over it today and I will never use U-Haul again

Tristan Arnett 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HOPKINS 
Rating:
1.0

Customer did not leave a comment.

obi Mbuko 
Rating:
5.0

Ensure the equipment is checked periodically.

Rosevelt Agee 
Rating:
5.0

Customer did not leave a comment.

Dawn Jolly 
Rating:
5.0

This guy was fabulous. The stupid app was as helpful as Traffic was earlier, it failed. Couldn’t check the truck in. THANKFULLY the man was a doll and manually checked it in. He was the only thing that went right with the whole ordeal. U-Haul will not be in my future lol not like they care. But Budget or Penske can take my money. U-Haul has changed. They need more people like at this location, and less like A Kut Above and less like the Traffic Dept

Katrina Vangrandt 
Rating:
5.0

Customer did not leave a comment.

Scott Peacock 
Rating:
5.0

Not a thing as far as I'm concerned.

Myra Dorman 
Rating:
5.0

Customer did not leave a comment.

Terry Tyus 
Rating:
5.0

Customer did not leave a comment.

ROCKY MOORE 
Rating:
5.0

Customer did not leave a comment.

LINDA SHAW 
Rating:
5.0

Customer did not leave a comment.

ANNETTE GARRETT 
Rating:
5.0

Customer did not leave a comment.

Jeff Roby 
Rating:
5.0

Customer did not leave a comment.

Dustin Russell 
Rating:
4.0

Customer did not leave a comment.

linda miller 
Rating:
5.0

I don’t see a need for improvement

Arvetta Lamison 
Rating:
5.0

The u-haul trailer part that has the coupler is too low to the ground.

Jaleesa Elston 
Rating:
5.0

Things were going great until location computer froze up, they called U-Haul tech support, they had same problem, called Edward or Ed, he had problem but found a way to get contract complete. Location implied that computer system has problems. They were very calm and professional. The trainee was listening to her supervisor and followed all instructions. After that all went well. I have been at other businesses who’s employees had no idea what to do. They overcame a difficult situation. They were polite and helpful.

Thomas Gary 
Rating:
5.0

Customer did not leave a comment.

Kent Paulson 
Rating:
5.0

Everything was great

MELVIN LEE 
Rating:
5.0

Was very friendly and professional

Audrey Patton 
Rating:
5.0

Customer did not leave a comment.

TAMMY DAVIS 
Rating:
5.0

Think you

jerome hill 
Rating:
5.0

Everything went well!!

Tranita Gentry 
Rating:
5.0

Make sure to update keys when repairs are made. The vehicle we were assigned had the drivers door repaired, but the key was not updated. Luckily Moe at this location was very friendly and helpful, and she was able to get us into another uhaul

Susan Crawford 
Rating:
3.0

Maybe set up a free Wi-Fi link because the service was terrible for me and I have Verizon

KRISTOPHER HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Destiny Long 
Rating:
5.0

might want to do checks on the trucks every time you get them back, thought the transmission was about to go out in the thing.

nikki norton 
Rating:
5.0

Customer did not leave a comment.

TEDDRICK DUKES 
Rating:
5.0

Friendly and welcoming. No improvements needed.

Carolynn Wood 
Rating:
1.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Customer did not leave a comment.

gregory gann 
Rating:
5.0

Customer did not leave a comment.

alisha JACKSON 
Rating:
4.0

Customer did not leave a comment.

Manuel Stone 
Rating:
4.0

Customer did not leave a comment.

Willie WHEELER 
Rating:
4.0

Customer did not leave a comment.

Anthony Noah 
Rating:
5.0

People are very nice and helpful They check to make sure everything is hooked up properly, they check to make sure lights are working properly on the trailer and take a photo of the hook up.

Marilyn Mahaffey 
Rating:
1.0

Don't pick up from this location. They are lazy and threaten YOU when they don't do their jobs correctly. Then think it's acceptable to call your phone threatening to show up at your house and kill you.

Lavarosis Robinson 
Rating:
5.0

Customer did not leave a comment.

marilyn mahaffey 
Rating:
5.0

Customer did not leave a comment.

Deania Ware 
Rating:
4.0

Customer did not leave a comment.

JOHN YARBROUGH 
Rating:
1.0

close down this location or hire new personnel

Anthony Fava 
Rating:
1.0

Truck was unstable on the road, shook and vibrated while driving it. Rental personnel not knowledgeable about your services or procedures and she refused to issue a credit even though she made the error which cost us an overcharge.

Anthony Fava 
Rating:
5.0

The young lady who helped me with the pickup was very helpful

JAMAR STERLING 
Rating:
4.0

Customer did not leave a comment.

Donald Wood 
Rating:
5.0

The customer service was awesome! I do feel like the truck needed ball joints or tie rod ends the steering felt fairly loose and required a lot of correction

jacqueem pinkney 
Rating:
3.0

Customer did not leave a comment.

Gregory Johnson 
Rating:
5.0

Customer did not leave a comment.

TEDDRICK DUKES 
Rating:
4.0

Customer did not leave a comment.

Ortiz Burton 
Rating:
1.0

Still waiting on my refund, for now 3 weeks on the equipment I paid for twice. I try to call daily and still can’t get anyone on the phone yet again. Turned my rental trailer in early and still waiting on the refund for the extra days that I paid for. I’ve emailed and still haven’t received anything back.

Cecilie McGuire 
Rating:
3.0

The location is a bit lackluster, but the employee who helped me was excellent. All I can suggest is maybe have someone present who can at least act as a spotter for people hooking up a box truck to a trailer.

Chase Decker 
Rating:
5.0

Customer did not leave a comment.

Joe Cathey 
Rating:
5.0

Location was understuffed with only one person helping several people picking up/dropping off equipment, but the woman working there was friendly and did her best to accommodate everyone.

Dylan Decker 
Rating:
4.0

Customer did not leave a comment.

Darren Turner 
Rating:
1.0

Overall piss poor. Was $98 due when I dropped off the truck with it spotless clean and then all the sudden it's $183. Ya you won't get that because nothing was wrong with the equipment and have video proof of it.

Russell Arnold 
Rating:
1.0

Customer did not leave a comment.

Russell Arnold 
Rating:
5.0

Very friendly and nice, easy to deal with.

Brad Michaels 
Rating:
5.0

Customer did not leave a comment.

Jackie Nunnally 
Rating:
5.0

Customer did not leave a comment.

Ronald Mason 
Rating:
3.0

The sign said call when dropping off. Tried several times? Had to leave it with what I hoped was in the security camera’s view.

ANDREW PRZYTARSKI 
Rating:
5.0

Customer did not leave a comment.

Jason Gillespie 
Rating:
2.0

Customer did not leave a comment.

Charlene Brooks 
Rating:
1.0

The strap was broken so i couldnt load the car on it when i returned the equipment the man at the location said i will handle it and make sure you get refunded for it

Muhammed Ibreham 
Rating:
5.0

Customer did not leave a comment.

Brandon Stiltner 
Rating:
5.0

Keep doing what you do keep us happy 😊 that we pick Uhaul.

Rickey Eiland 
Rating:
5.0

Great service and great equipment.

DONALD CARLSTON 
Rating:
3.0

Customer did not leave a comment.

Courtney Baldwin 
Rating:
4.0

The U-Haul website experience was terrible. Wouldn't let me pay online, and it took three people online to get the correct drop-off location. It is difficult to imagine such an archaic interface in this day and time.

George Nuse 
Rating:
2.0

Customer did not leave a comment.

Gary Korhonen 
Rating:
4.0

Customer did not leave a comment.

JEREMY PROTHRO 
Rating:
3.0

We returned our truck after hours. It was dark. I would not have been ok to have taken it back alone. Or just me and another female. It seems to be in a bad location. It’s far off of the Main Street. It’s very dark with only 1 street light barely lighting part of the parking lot. I didn’t feel safe at all. I will say this. This might be a great place during the daytime but for a night return I wouldn’t do it.

Erasmo Rodriguez 
Rating:
3.0

I created them average because they did not have the appliance dolly we ordered.

Michael Gowen 
Rating:
5.0

Customer did not leave a comment.

James Saxon 
Rating:
1.0

I checked out the vehicle via mobile app, reserved a 10' truck, utility dolly, appliance dolly & furniture pads (Homeroom Furniture, Anniston, AL); my reservation was for 8a. The app charged me but none of the extras I reserved was in the truck so I had to wait another hr & 30min for them to open just for him to tell me he didn't have those things but he eventually found the appliance dolly. I asked him how do I get a refund & was told to call Uhaul. I called them but was told I needed to speak w/ personnel from the place I rented it. When I called back the lady said she couldn't do it because she wasn't there at the time & don't know what I did or didn't receive. I asked if they have utility dollies because if you don't have them, then you should know I didn't get one. So she said that would have to be done when I return the truck. The truck was returned on a non-business day, there was no way for me to secure the back of it (it wasn't secured when i got it) now she's saying the one dolly I did get wasn't in the truck. The whole ordeal was a huge headache. As I mentioned I check the truck back in on the app, Sunday morning but for some reason it didn't work (it showed where I was done on my side) but Tues I check the app looking for my refund for the dolly & pads only to see the reservation was still showing active. I want my money back but if I don't get it, I see it as a small price to pay to get Uhaul out of my life.

Christina Cannon 
Rating:
4.0

Customer did not leave a comment.

HARRY BROWN 
Rating:
5.0

Customer did not leave a comment.

Blake Edwards 
Rating:
2.0

Their computers either did not work correctly or they did not know how to work them They were unable to provide me a receipt for picking up the equipment said I could get it off of my email but that email never came. The auto transport trailer was covered in grease and oil extremely poor condition. Was worried that it may not make the trip. Just a very very poor experience with them.

John McElwee 
Rating:
5.0

Nothing

EDWARD CLEMENS KOVALCHIK 
Rating:
1.0

Customer did not leave a comment.

JOSHUA BLANKS 
Rating:
4.0

This location was great. However, the original reservation was bad!! I was not notified that the original location did not have a truck even though I made a reservation and customer service was Zero!! The total experience was terrible.

Kelvin Minton 
Rating:
3.0

Customer did not leave a comment.

Leslie Hochmeister 
Rating:
2.0

Customer did not leave a comment.

Jay Rodgers 
Rating:
5.0

Customer did not leave a comment.

Malcolm Edmondson 
Rating:
5.0

Special thanks to Kay who was the epitome of customer service. She worked with me and even helped me save money!

Marvin Seales 
Rating:
1.0

Customer did not leave a comment.

ALLEN DAVIS 
Rating:
5.0

None, it was a great experience! Thank you!!

Ivy East 
Rating:
2.0

I had to wait for an hour to rent my vehicle because their computer wouldn't connect. The time for pickup was changed from my requested time of 5pm. I had to take off early from work because it was a pickup for 330pm. THis is my second time renting and it was a cluster mess then too.

Douglas Odell 
Rating:
5.0

My only contact with this location was dropping off the vehicle.

Deborah Crosson 
No reviews have been submitted for this location.

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